I like that the Five9 Intelligent Cloud Contact Center Platform is easy to use. The initial setup was also easy for our team. Review collected by and hosted on G2.com.

I sometimes lose connection with the Five9 Intelligent Cloud Contact Center Platform. It cuts out and logs me out once every three shifts. It's a bit frustrating, but I don't have any suggestions on how it could be improved. Review collected by and hosted on G2.com.

Its ease of use and its ability to integrate with other systems. Review collected by and hosted on G2.com.

Everyone wants things to run smoothly all the time, and the Five9 team is quick to escalate and resolve any issues when they come up. Review collected by and hosted on G2.com.

I really like the flexibility and customizability of Five9 Intelligent Cloud Contact Center Platform, which allows me to modify our call routing as I need, when I need. I also appreciate the TAM services that provide me with a business advocate to help offer solutions to problems I might face. Review collected by and hosted on G2.com.

I need more options to split the tenant for multiple lines of business. Currently, they can all kind of run together and get messy. Review collected by and hosted on G2.com.

Five9 is easy to work with and and when needed, support is extremely knowledgeable and helpful. Review collected by and hosted on G2.com.

It sometimes takes a long time to sign on and connect Review collected by and hosted on G2.com.

It helps with our business communicate. Easy to install and navigate. Review collected by and hosted on G2.com.

Sometimes it takes longer to connect. To resolve the issue, I have to uninstall the app Review collected by and hosted on G2.com.

The integration is especially convenient for our associates, many of whom work remotely using their own hardware setups. By streamlining access and ensuring compatibility across various personal devices, it minimizes technical barriers and enhances productivity. This flexibility not only supports a more efficient remote work environment but also reduces the need for additional IT resources or hardware provisioning. Review collected by and hosted on G2.com.

While the Salesforce integration with Five9 offers valuable functionality, there are some recurring technical hiccups that impact the user experience. Many of our associates regularly encounter issues when attempting to launch the Five9 integrated softphone app within Salesforce. Common problems include persistent acknowledgement notices that fail to close, effectively blocking the login process, as well as error messages indicating that required components—such as the Five9 Chrome extension or the desktop adapter—are missing, even when they are already installed. These disruptions, although typically brief, can cause frustrating delays and negatively affect workflow efficiency, especially for remote associates who rely on a smooth and reliable login process to begin their workday. Review collected by and hosted on G2.com.

I like the simplicity of creating IVRs from scratch with Five9 Intelligent Cloud Contact Center Platform. It's also easy to customize based on our clients' needs, which is a big plus. Not dealing with infrastructure helps in reducing operation costs, which I find beneficial. The initial setup was easy as well. Review collected by and hosted on G2.com.

It takes too long for feature enhancements to be deployed. Also, there is no capability to automatically reset both voice and digital queues when an agent completes a call, which loads some agents with more interactions than others. Review collected by and hosted on G2.com.

Now that we’ve been with the platform for some time, I’ve noticed that they attempt to update the platform’s capabilities to provide new and trending services that businesses are looking for. They provide ample documentation for their services as they are released. Not every company does this. Review collected by and hosted on G2.com.

I stand by what I’ve said before. In addition, in terms of CRM integration, instead of being “all things to all people”, f9 instead integrates with a few major players. So if you’re not using a salesforce-level CRM or have a native or open-source product, then your CRM isn’t supported by f9. Review collected by and hosted on G2.com.

I like that we can customize Five9 Intelligent Cloud Contact Center Platform to fit our needs. It's great that we can make an IVR or IVA do anything we need it to and that it can integrate with many systems. The flexibility it offers is a big advantage over our previous system, Cisco Call Manager. The initial setup was easy, especially with the help of the Five9 implementation team. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I really appreciate our TAM and the support we get with the Five9 Intelligent Cloud Contact Center Platform. The SSO feature is especially valuable because it helps cut down on administrative work. Overall, the initial system setup went smoothly and was a great experience. Review collected by and hosted on G2.com.

Call quality (audio and latency) is a concern, and there’s also a steep learning curve because the UI feels complex and outdated. Review collected by and hosted on G2.com.