Five9 support is always very accomodating. Platform is very versatile and has a wide range of integrations. Review collected by and hosted on G2.com.

too many emails for 1 progress/interaction. Cost leaves some room to be desired. Review collected by and hosted on G2.com.

Better call routing for customers. Less likely for our customers to reach sales when they are actually looking for our support team. Easy to get voicemails and log calls. Review collected by and hosted on G2.com.

Really difficult to find any call recordings with their antiquated reporting system. No way for calls to route to cell phones as well as the VOIP system so lots of missed sales calls. Review collected by and hosted on G2.com.

Our experience with Five9 has been outstanding. The transition was smooth, and their solutions significantly improved our operations. Their AI-driven offerings seamlessly integrated with our existing platforms. The reliable service and fast deployment helped reduce costs while enhancing customer interaction. We've witnessed lowered response times and better staff morale. Five9's customer-centric approach truly elevates service delivery. Review collected by and hosted on G2.com.

One drawback is that email isn’t fully integrated into the omnichannel experience. Agents still face extra steps compared to phone or chat. Review collected by and hosted on G2.com.

Five 9 has always been able to walk me through fixing any issues whenever I have them. I like that it’s pretty simple to submit a ticket, and before you know it the issue is resolved. Also, when using Five 9, some people say the problem is with Five 9, but I feel like it’s often more related to the internet connection or the area. Review collected by and hosted on G2.com.

Hmm, well, I don’t run into too many issues, so I don’t really feel like there’s anything I dislike about Five9. Review collected by and hosted on G2.com.

The Five9 platform is intuitive and easy to use. Review collected by and hosted on G2.com.

We have experienced some performance issues Review collected by and hosted on G2.com.

Customazation of data to both add and take out of the application. It also allows you to customize integrations of different applications and is very easy to use and implement. If you ever have any issues their Customer support is always available and very quick to respond. Review collected by and hosted on G2.com.

There are quite a bit of restrictions as far as allowing all aplications to communicate with Five9 Review collected by and hosted on G2.com.

I really like the number of features and options Five9 provides for solving business problems, especially for healthcare, where a supervisor has to keep track of call volume and act accordingly. Review collected by and hosted on G2.com.

I really do not like the UX of the platform, which is kinda obsolete, and the color theme is old. In addition, when I am speaking to my client, it logs out automatically, which affects business's reputation. Review collected by and hosted on G2.com.

The wide variety of supported Omnichannel options Review collected by and hosted on G2.com.

Self help resources are not always current Review collected by and hosted on G2.com.

I am using Five9 Intelligent Cloud Contact Center Platform mainly for reviewing and playback of recordings. I found it very user-friendly as I can easily learn how to navigate it, and features like evaluations and reports are easy to understand and create. The Live Desktop works well for me as I can see and review what agents are doing and how they handle customers. Evaluations help us in scoring our agents' performance, and putting it in a report makes it easier. The setup was super easy. Review collected by and hosted on G2.com.

There is one thing that doesn't work well for me about the evaluation form. I was hoping for an option in the evaluation form that allows us to select sections to discard so those do not count or add to the total scores. Right now, we have one evaluation form divided into Chat, Phone, and Ticketing, and most calls are just chats, so the other two sections shouldn't add to the total score. Review collected by and hosted on G2.com.

It's so user friendly very intuitive for me Review collected by and hosted on G2.com.

To be honest I personally haven't had any issues Review collected by and hosted on G2.com.