Support for the platform is quick and helpful. When issues arise or help is required with configuration, Five9 support is prompt and knowledgeable, with a real person handling the support ticket. Most issues we have encountered are resolved within a few hours and the individuals handling the ticket are on-the-ball with following up. The value proposition for the service is good compared to other CCaaS platforms we've used but you get what you pay for. Review collected by and hosted on G2.com.

The Five9 admin tool is stuck in the 2010s - it's Java-based. Five9 is a modern platform yet they force their customers to administer the platform using an outdated software tool. Feature additions and updates are few and far between - if you are looking for the latest and greatest, look elsewhere. Review collected by and hosted on G2.com.

I have been in the contact center industry at a senior level for over 15 years. I have worked with at least 5 other systems during this time. Overall, five 9 is one of the best. Five 9 excels in end-user simplicity. It is very easy for agents to use. Also, the system is highly customizable. The system is also robust for outbound dialing. They also have a good knowledge base. Reporting is also better than most system and can be automated. Five 9 also has a lot of integrations including Salesforce, MS teams, and other common applications. Review collected by and hosted on G2.com.

Although the system is highly customizable, it is not as intuitive as other platforms. Small changes are not always obvious. Customer support has gotten worse over time. They used to help you with everything. Now they only assist with break-fix issues. Also, they really nickel and dime you to death. Also, you can not prevent your end users for only being ready for certain types of interactions. For example they can be ready for voicemails only and not phone calls. Please fix this ASAP. Review collected by and hosted on G2.com.

I appreciate Five9 Intelligent Cloud Contact Center Platform's versatility, allowing us to perform various tasks like running reports, setting up auto dials, and receiving instant messages. The platform's seamless setup process made it easy for my manager and me to get started. I find the reporting features extremely beneficial in reviewing both organizational and client activities efficiently. Review collected by and hosted on G2.com.

I find the history available under our notes to be limited, which sometimes restricts my ability to review past interactions comprehensively. It would be helpful if I could see the full history for follow-up calls and related activities. Review collected by and hosted on G2.com.

What I like best about the Five9 Intelligent Cloud Contact Center Platform is its powerful combination of reliability, flexibility, and intelligent automation. The AI-driven features like predictive dialing, real-time speech analytics, and intelligent virtual agents significantly boost agent productivity while enhancing the customer experience. I also appreciate how seamlessly it integrates with major CRMs, allowing our team to deliver personalized service at scale. Plus, the cloud-based infrastructure ensures we can operate securely and efficiently from anywhere." Review collected by and hosted on G2.com.

While Five9 offers a robust and feature-rich platform, one area for improvement is the user interface—it can feel somewhat dated and unintuitive for new users, requiring additional training time. Review collected by and hosted on G2.com.

It integrates better now than before it generally works well Review collected by and hosted on G2.com.

It has Frozen many times In the past with integrated with Salesforce Review collected by and hosted on G2.com.

The most helpful thing about Five9 is that they have had a solution for each of our needs.

Together with the support team, the TAM and the Account Manager, they add value to the product. They care about providing us with a solution.

With the right background in technology, learn about its various products, makes it easier. Review collected by and hosted on G2.com.

Nothing. My last point has been overshadowed by the good product documentation on their website. Review collected by and hosted on G2.com.

We use the Five9 Intelligent Cloud Contact Center Platform to manage inbound and outbound customer interactions and support our overall contact center operations. Review collected by and hosted on G2.com.

Some features can feel limited without customization, and certain workflows require workarounds instead of being supported natively Review collected by and hosted on G2.com.

Five9 has recently added products for Work Force Management (WFM), Text analysing, advanced text to speech and speech to text capabilities that really make them pop-out from similar providers, as is it's Five9 ability to integrate, to other systems, as well as keeping on time with different options for SSO. Review collected by and hosted on G2.com.

If I had to pick anything, it would be to make reports with calls data and recording, to last longer. Review collected by and hosted on G2.com.

Five9 is extremely user-friendly, with an intuitive interface for both agents and administrators. It doesn’t require extensive training to get started.

Five9’s support team is responsive and helpful, ensuring any issues are resolved quickly Review collected by and hosted on G2.com.

Sometimes there are minor glitches or connectivity issues that disrupt operations temporarily.

The reporting tools are powerful but could use more flexibility in customizing and exporting data. Review collected by and hosted on G2.com.

five9 is the easiest softphone service I have ever worked with Review collected by and hosted on G2.com.

I have had no issues with five9, the program is solid Review collected by and hosted on G2.com.