--- title: Five9 Intelligent Cloud Contact Center Platform Reviews meta\_title: 'Five9 Intelligent Cloud Contact Center Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 625 reviews by the users' company size, role or industry to find out how Five9 Intelligent Cloud Contact Center Platform works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 625 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Five9 Intelligent Cloud Contact Center Platform Reviews & Product Details Visit Website Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. * * * Product Website Five9 Intelligent Cloud Contact Center Platform Seller [Five9](https://www.g2.com/sellers/five9) Discussions [Five9 Intelligent Cloud Contact Center Platform Community](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/discuss) Languages Supported German, English, French, Polish, Portuguese, Spanish Solution Type All-in-One Overview by Matthew McWard Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/pricing) ## Five9 Intelligent Cloud Contact Center Platform Integrations (18) What do users say about integrations? Verified by Five9 Intelligent Cloud Contact Center Platform [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cresta ](https://www.g2.com/products/cresta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CrestGPT ](https://www.g2.com/products/crestgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DARWIN ](https://www.g2.com/products/superior-integrated-solutions-darwin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Maple CRM ](https://www.g2.com/products/maple-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SQL Server ](https://www.g2.com/products/microsoft-sql-server/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Reach ](https://www.g2.com/products/encoura-reach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Reach Reporting ](https://www.g2.com/products/reach-reporting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sagent Data Flow ](https://www.g2.com/products/sagent-data-flow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Smart Connector for SAP C/4HANA ](https://www.g2.com/products/smart-connector-for-sap-c-4hana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Snowflake ](https://www.g2.com/products/snowflake/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/reviews) Show More ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 7/17/2025 "Five9 Contact Center software - good value for what you get" 2.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? Support for the platform is quick and helpful. When issues arise or help is required with configuration, Five9 support is prompt and knowledgeable, with a real person handling the support ticket. Most issues we have encountered are resolved within a few hours and the individuals handling the ticket are on-the-ball with following up. The value proposition for the service is good compared to other CCaaS platforms we've used but you get what you pay for. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? The Five9 admin tool is stuck in the 2010s - it's Java-based. Five9 is a modern platform yet they force their customers to administer the platform using an outdated software tool. Feature additions and updates are few and far between - if you are looking for the latest and greatest, look elsewhere. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? Five9 functions well as a bare-bones, low-cost option for CCaaS. We ultimately don't need all the bells and whistles such as AI agents so the platform works well for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") AM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 7/15/2025 "Great but not perfect" 4/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I have been in the contact center industry at a senior level for over 15 years. I have worked with at least 5 other systems during this time. Overall, five 9 is one of the best. Five 9 excels in end-user simplicity. It is very easy for agents to use. Also, the system is highly customizable. The system is also robust for outbound dialing. They also have a good knowledge base. Reporting is also better than most system and can be automated. Five 9 also has a lot of integrations including Salesforce, MS teams, and other common applications. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Although the system is highly customizable, it is not as intuitive as other platforms. Small changes are not always obvious. Customer support has gotten worse over time. They used to help you with everything. Now they only assist with break-fix issues. Also, they really nickel and dime you to death. Also, you can not prevent your end users for only being ready for certain types of interactions. For example they can be ready for voicemails only and not phone calls. Please fix this ASAP. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? The system helps streamline operations for multiple departments regardless of where they are located. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Leslie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leslie O.") LO Leslie O. benefit couselor Small-Business (50 or fewer emp.) 9/9/2025 "Robust Call Center Solution with Seamless Setup" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? I appreciate Five9 Intelligent Cloud Contact Center Platform's versatility, allowing us to perform various tasks like running reports, setting up auto dials, and receiving instant messages. The platform's seamless setup process made it easy for my manager and me to get started. I find the reporting features extremely beneficial in reviewing both organizational and client activities efficiently. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I find the history available under our notes to be limited, which sometimes restricts my ability to review past interactions comprehensively. It would be helpful if I could see the full history for follow-up calls and related activities. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I find the platform enhances efficiency by allowing us to run detailed reports and track user activities, while flexible options meet our business needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. University Director of Admissions Mid-Market (51-1000 emp.) 7/17/2025 "Five9 Cloud Contact Center Platform- Game Changer" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? What I like best about the Five9 Intelligent Cloud Contact Center Platform is its powerful combination of reliability, flexibility, and intelligent automation. The AI-driven features like predictive dialing, real-time speech analytics, and intelligent virtual agents significantly boost agent productivity while enhancing the customer experience. I also appreciate how seamlessly it integrates with major CRMs, allowing our team to deliver personalized service at scale. Plus, the cloud-based infrastructure ensures we can operate securely and efficiently from anywhere." Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? While Five9 offers a robust and feature-rich platform, one area for improvement is the user interface—it can feel somewhat dated and unintuitive for new users, requiring additional training time. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? Five9 helps us efficiently manage high volumes of inquiries from adult learners, especially around admissions, financial aid, and student support. Its intelligent routing and automation reduce wait times and improve responsiveness, allowing our team to deliver faster, more personalized service. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Juan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan G.") JG Juan G. Intake coordinator Mid-Market (51-1000 emp.) 12/2/2025 "Seamless Integration Improvements Make a Difference" 4/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? It integrates better now than before it generally works well Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? It has Frozen many times In the past with integrated with Salesforce Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? It does make it easier to log calls Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LM Luis M. Dialer Administrator Enterprise (\> 1000 emp.) 8/19/2024 "A rewarding and fulfilling experience" 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? The most helpful thing about Five9 is that they have had a solution for each of our needs. Together with the support team, the TAM and the Account Manager, they add value to the product. They care about providing us with a solution. With the right background in technology, learn about its various products, makes it easier. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Nothing. My last point has been overshadowed by the good product documentation on their website. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? The automation of answering campaigns (IVR's) is one of the main needs to provide a quality and prompt service to our clients, bringing automated service without the need to interact with agents and to have a well balance call management with contact centers. Internally, the automation of recurring tasks such as the complete management of dialing lists, campaign management, interaction with other company systems in real time is a plus, leaving us more time fr analysis and decision making. Review collected by and hosted on G2.com. Show More 4/1/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GS Gokul S. Senior Manager Enterprise (\> 1000 emp.) 12/9/2025 "Effective Contact Center Management, But Room for Improvement" 3.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? We use the Five9 Intelligent Cloud Contact Center Platform to manage inbound and outbound customer interactions and support our overall contact center operations. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Some features can feel limited without customization, and certain workflows require workarounds instead of being supported natively Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? It helps streamline inbound and outbound communications, ensures calls reach the right agents, and provides reporting tools that support better operational decisions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![zCruxis L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "zCruxis L.") ZL zCruxis L. Solutions Manager Mid-Market (51-1000 emp.) 10/18/2021 "The best, more advanced and most flexible Cloud Contact Center software." 5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? Five9 has recently added products for Work Force Management (WFM), Text analysing, advanced text to speech and speech to text capabilities that really make them pop-out from similar providers, as is it's Five9 ability to integrate, to other systems, as well as keeping on time with different options for SSO. Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? If I had to pick anything, it would be to make reports with calls data and recording, to last longer. Review collected by and hosted on G2.com. Recommendations to others considering Five9 Intelligent Cloud Contact Center Platform: Take a look, ask for a demo, it's meet your needs and it's scale with you from any point, to any point. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? Everything related to integrations on and IVR/IVA level to provide better self-service support. Review collected by and hosted on G2.com. Show More 6/26/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 1/28/2025 "Reliable and User-Friendly with Few Areas to Improve" 4.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? Five9 is extremely user-friendly, with an intuitive interface for both agents and administrators. It doesn’t require extensive training to get started. Five9’s support team is responsive and helpful, ensuring any issues are resolved quickly Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? Sometimes there are minor glitches or connectivity issues that disrupt operations temporarily. The reporting tools are powerful but could use more flexibility in customizing and exporting data. Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? With features like the predictive dialer and automatic call distribution, Five9 minimizes agent idle time and ensures that agents spend more time engaging with customers. This has boosted our team’s productivity and allowed us to handle higher call volumes effectively. Review collected by and hosted on G2.com. Show More 9/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shemese V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shemese V.") SV Shemese V. nurse care navigator Enterprise (\> 1000 emp.) 1/22/2026 Guest users or non-business users of the software, not included in G2 scores. "Five9: The Easiest, Most Solid Softphone I’ve Used" 4.5/5 What do you like best about Five9 Intelligent Cloud Contact Center Platform? five9 is the easiest softphone service I have ever worked with Review collected by and hosted on G2.com. What do you dislike about Five9 Intelligent Cloud Contact Center Platform? I have had no issues with five9, the program is solid Review collected by and hosted on G2.com. What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you? I love the fact that I don't have to actually pick up a phone Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ## Questions about Five9 Intelligent Cloud Contact Center Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/discussions/new) ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt Dunn • Last activity over 6 years ago Loyal customer call acceleration 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) GU Guest User • Last activity 18 days ago What is Five9 used for? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/five9-what-is-five9-used-for) [ View all Discussions ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 11 months ### Average Discount 9% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/pricing) ## How much does Five9 Intelligent Cloud... cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 5 purchases. Get Price Estimate Five9 Intelligent Cloud Contact Center Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") NiCE CXone 4.3/5(1,730) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,568) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) ##### ##### Five9 Intelligent Cloud Contact Center Platform Features Channels Voice Social Email Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/features) ## 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