--- title: Firstup Reviews meta_title: 'Firstup Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how Firstup works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 206 scale: '5' date_modified: '2026-08-04' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Firstup Reviews **Vendor:** Firstup **Category:** [Employee Communications Software](https://www.g2.com/categories/employee-communications) **Average Rating:** 4.4/5.0 **Total Reviews:** 206 ## About Firstup Firstup’s mission is to improve the employee experience at every moment that matters. The Firstup intelligent communication platform empowers Comms, HR, and EX leaders to reach every employee and improve engagement with personalized omnichannel campaigns and real-time engagement data. Global enterprises such as Tesco, Providence, ADM, Ford, Colgate-Palmolive and Swissport use Firstup to connect millions of employees worldwide. Firstup’s vibrant community of over 3,000 communicators is committed to elevating the employee experience. Learn more at firstup.io. ## Firstup Pros & Cons **What users like:** - Users find Firstup to be **easy to use** and intuitive, enhancing employee communications effortlessly. (82 reviews) - Users appreciate the **variety of options** FirstUp offers for creating and publishing engaging content seamlessly. (50 reviews) - Users appreciate the **effective communication** that Firstup fosters, enhancing engagement and collaboration across all team members. (48 reviews) - Users value the **efficient communication tools** of Firstup, enhancing engagement and collaboration across dispersed teams. (44 reviews) - Users value the **effective employee engagement** facilitated by Firstup, enhancing communication and resource accessibility across teams. (43 reviews) - Experience (37 reviews) - Collaboration (34 reviews) - Customer Support (34 reviews) - Employee Engagement (32 reviews) - Communication Efficiency (29 reviews) **What users dislike:** - Users express concern over **missing features** like event calendars, affecting usability and meeting customer requests. (37 reviews) - Users experience **reporting issues** due to bugs and quirks that hinder functionality and project progress. (26 reviews) - Users find **limited customization options** on Firstup hinder their ability to fully personalize the platform. (17 reviews) - Users find the **limited features** of Firstup restrictive, impacting engagement and needing technical help for setup. (17 reviews) - Users find **organizational challenges** with Firstup, as multiple features and setups can overwhelm and require extensive support. (16 reviews) - Users find the **onboarding process confusing** , suggesting a need for better tutorials and streamlined setup for newcomers. (14 reviews) - Lack of Features (14 reviews) - Content Management (13 reviews) - Users express frustration with the **insufficient details** provided in Firstup, impacting functionality and customization options. (13 reviews) - Users face **technical issues** like bugs and outages that hinder project progress and create frustrating workarounds. (13 reviews) ## Firstup Reviews ### 1. Supportive, responsive, customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Firstup?** The studio provides a great deal of customization that we can use with our content, and we love that each block can have settings toggled on and off, like displaying in email vs. app experiences. The metrics that we can pull out of our data offers us a wealth of information on our users. The FirstUp team's responsiveness when we have questions or suggestions is outstanding! **What do you dislike about Firstup?** The Insights reporting could be simplified a bit. We wish other social media beyond X / Twitter could getting pulled into Feeds in a cleaner fashion and more text displayed in links posts. We are such power-users that sometimes we notice small things like when we paste in body text sometimes it strips away formatting like bolding. **What problems is Firstup solving and how is that benefiting you?** Our FirstUp app is providing a platform to disseminate vetted information to all employees, or a subset of team members, so that everyone knows the latest info and where to turn for more information, enabling us all to use a single voice when speaking about our work. ### 2. Firstup has been a great partner for our company. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Firstup?** Firstup has great customer service. When we run into issues with our application or have suggestions for new features they always respond promptly. **What do you dislike about Firstup?** They are always innovating, which is great, but the new features they focus on and promote are premium features that you have to pay an additional fee for. **What problems is Firstup solving and how is that benefiting you?** Previously to partnering with Firstup, we just had our intranet, with no ability for our associates to comment so it was just one way communication. We also have a large deskless employee population. We also didn't have metrics for email communications. Firstup has solved all these problems for us and has truly been a game changer for our employee communications. **Official Response from Chuck Gose:** > A healthy intranet is a vital tool for communications, but it can't stand on its own - especially with so many frontline employees who don't have easy access. So glad to see that Firstup has helped solve these problems. And when you've encountered your own, our support team has been there to help quickly. Thanks for the thoughtful review. ### 3. Easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Douglas F. | Director, Digital Communications, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Firstup?** I enjoy the ease of use and good looking results **What do you dislike about Firstup?** We have had challenges with the metrics. **What problems is Firstup solving and how is that benefiting you?** Mobile strategy Consolidates messaging ### 4. Very intuitive and easy to use. Makes communication better **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie M. | Innovation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Firstup?** Great metrics to determine how effective communication is to the appropriate audience. Allows us to cut out the "noise" and provide news that is relevant to target audiences **What do you dislike about Firstup?** Support issues take a while to be fixed. Sometimes it feels like we know more about the platform than our reps. **What problems is Firstup solving and how is that benefiting you?** Targeted emails to appropriate audiences. Metrics around engagment on each story ### 5. Great platform with a few bugs to fix **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Firstup?** I really like how content is organized and I always feel like our rep is brainstorming with us to get the most out of the platform. **What do you dislike about Firstup?** I feel like new features that are hyped up always seem to have a bug associated with them and the new feature is all of a sudden a pain to deal with. I also feel like some features don't go far enough and some common sense details are missed. **What problems is Firstup solving and how is that benefiting you?** FirstUp is helping us solve for reaching a mass audience with ease in a system that makes it easy to find the information they need to do their jobs. **Official Response from Chuck Gose:** > Good to see that we're helping you reach important audiences with ease AND with information that's helping them do their job. We know bugs can be frustrating and we do everything we can to squash them when we see them. ### 6. Firstup is The Gold Standard **Rating:** 5.0/5.0 stars **Reviewed by:** Jason A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Firstup?** It's an easy platform to learn to use, whether you are the end user or are on the content team. It has an easy interface with logical controls and prompts. And it plays nice with other ERPs inside any org. **What do you dislike about Firstup?** The platform is so popular that users end up needing even more from it as they use it. This creates a bit of lag time between current features and new features. They eventually catch up with new feature requests but it's a never-ending cycle. **What problems is Firstup solving and how is that benefiting you?** It gives me an easy to deploy, use and manage platform that reaches everyone. **Official Response from Chuck Gose:** > Jason, thanks for sharing your insights. And you're correct - it can feel like a never-ending cycle. But that's also because the needs of organizations and their employees are continue to evolve - and so does the Firstup platform. ### 7. What a Great Way to Connect with our On-The-Go Employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Firstup?** As a FirstUp customer since 2018, I have always loved the ease of use of the product, their constant commitment to enhancement, their deep understanding of their customer, and their emphasis that everyone can be a creator! **What do you dislike about Firstup?** FirstUp is only as good as your company's commitment to the product. **What problems is Firstup solving and how is that benefiting you?** Firstup helps us connect employees across a wide range of geographies and disciplines. We use it to communicate company information, share stories of success and triumph, and have some fun along the way! It integrates so nicely with our intranet and provides a mobile first method for communication. ### 8. Great way to engage with employees! **Rating:** 4.0/5.0 stars **Reviewed by:** Julie C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Firstup?** The ability for employees to personalize the content **What do you dislike about Firstup?** There are some features that I'd expect to be standard that are missing from the platform **What problems is Firstup solving and how is that benefiting you?** Firstup allows us to engage our mobile workforce with the information that is most relavent to their work and allows them to add additional channels for the things they are interested in. ### 9. Organized & Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Firstup?** Their setup and implementation process is organized and efficient. They are continually releasing upgrades to the platform. Customer support is quick to respond. They are easy to work with and a great partner. Their product has become our broadest and most inclusive channel for communications. **What do you dislike about Firstup?** Product updates and changes are sometimes launched before they are fully ready to be utilized. Firstup focuses on new features rather than the top requests from customers. We constantly hear "that is a number one request from customers", but those updates do not seem to take priority. **What problems is Firstup solving and how is that benefiting you?** We can now connect and reach a global audience more effectively than we have been able to in the past through translations and the mobile app. This is our broadest, most inclusive channel for communications. ### 10. Firstup has been great for our firm, and wonderful to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Firstup?** Firstup provided a platform for our firm that had never existed before. Throughout the process of creating, launching and maintaining the platform, Firstup was fantastic to work with. They respond quickly and have great recommendations to enhance the platform. The customer service is top-notch, as is the technology/platform. **What do you dislike about Firstup?** I have no complaints, and in my view, there's no disadvantage to working with Firstup. **What problems is Firstup solving and how is that benefiting you?** We had never offered a platform like this, so Firstup has allowed us to better engage our stakeholders. They have helped us improve communications, gain feedback, personalize messages and create an online community. **Official Response from Chuck Gose:** > Love that last line about creating community. We see that more and more from HR and internal communications. It's not just about communicating - but also creating a greater sense of community across organizations. And I will pass along your feedback to our customer success and support teams. They'll love hearing it! ### 11. Work smarter, not harder. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Firstup?** Firstup helps communicators (and anyone using it!) work smarter, not harder. The Studio dashboard is clean and easy for even non-tech savvy users to master. The product is always improving and the business is filled with talented, smart, engaging people who care about your growth with the platform, and success with improving communications within your organization. **What do you dislike about Firstup?** I like everything about Firstup! Especially the extras their team provides in COMMunity. **What problems is Firstup solving and how is that benefiting you?** Communicating with employees where they are, with smart metrics to reduce fatigue but ensure the right people are seeing the information they want and need. **Official Response from Chuck Gose:** > You scared me there with putting COMMunity in the dislikes. . . whew. Close one. Thanks for the kind review! ### 12. Enjoyable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Firstup?** Great support to reach more employees and instill company culture for new (and existing). **What do you dislike about Firstup?** Analytics can at times be difficult to decipher. **What problems is Firstup solving and how is that benefiting you?** Reaching more "front of house" employees (store operations). ### 13. Mississippi Power Synergy **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Firstup?** Great support, great idea-sharing and love the micro apps ability to maneuver content where I need it to go. The mobile app has been popular addition for our employees. **What do you dislike about Firstup?** I'm still adjusting to the new studio. I'm too old and can only handle learning so much new technical stuff. I have the young ones learn and simplify it for me. **What problems is Firstup solving and how is that benefiting you?** We have been able to get more of our field employees engaged with company news, so we're pleased with having 83 percent of our employees registered. We have an informed and engaged workforce. **Official Response from Chuck Gose:** > Gareth - Studio is such a powerful platform. Give it a shot and you'll be creating even better comms in no time! Congrats on the amazing registration number! ### 14. The platform is empowering and the staff is inspiring. I love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Safdar K. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Firstup?** The customization, data, empowerment and seamless integration. **What do you dislike about Firstup?** There honestly is not anything in particular I dislike, as I've had the opporutnity to work in this platform from when it was SocialChorus to now, Firstup. I've seen the growth and evolution of the entire platform. **What problems is Firstup solving and how is that benefiting you?** Allowing my company to connect and build relationships with our front line workers. **Official Response from Chuck Gose:** > Truly appreciate the review Saf! ### 15. The best (vendor) partners to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Magdalena P. | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Firstup?** It's their continues collaboration to make sure you not only meet your goals but you will exceed them, it's providing insights into what works and what not to make sure you stay lazer focused. **What do you dislike about Firstup?** Nothing about collaboration but whatI would recommend is to have a direct link to posts shard through DynamicSignal. This would be a game changes in increasing engagement on the platform and inclear ROI of their clients! One tip, we're doing workaround and using direct link from broadcasts- which is huge for us! **What problems is Firstup solving and how is that benefiting you?** Social Engagement, scheduling content and spreading the news. **Official Response from Chuck Gose:** > Magdalena - the best?! You're making us blush. ☺️ Thank you for your review! ### 16. FirstUp "Veterans" Unbiased Review **Rating:** 4.0/5.0 stars **Reviewed by:** Matt K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Firstup?** It's extremely user friendly and makes it easy for everyone in the company (not just our comms folks) to use. **What do you dislike about Firstup?** Some features have been promised for a long time, and never materialized - specifically the integration with Azure, Microsoft Teams etc. **What problems is Firstup solving and how is that benefiting you?** It allows us to reach all areas of the company - and target associates where they are. It also lets them choose the content they want for a more "on demand" platform. **Official Response from Chuck Gose:** > We're glad to hear that you find Firstup extremely user friendly and beneficial for reaching all areas of your company. ### 17. Firstup Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Firstup?** From customer support to platform features, Firstup has been the perfect internal communications solution for us. We use Firstup to reach deskless employees and have seen much success in user generated content. The platform allows our internal communications team to behave as marketers using analytics to drive strategy. It has cut down on the time it takes our team to produce content. **What do you dislike about Firstup?** As with any technology, there is a tendency to introduce new features before all feature requests have been solved for. **What problems is Firstup solving and how is that benefiting you?** We reach 90% of our health care workforce, which drives engagement at a time when health care organizations need to do everything possible to retain and engage workers. **Official Response from Chuck Gose:** > "The perfect internal communications solution?" You're making us blush. And what amazing results you've had with reaching your healthcare workforce. That's amazing. Kudos to you! ### 18. A smart investment in empowering employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2023 **What do you like best about Firstup?** The deep segmentation and targeting of employee messaging available through Firstup maximizes productivity and the overall employee experience. Easy access to on demand analytics makes it easy for communicators to gauge the effectiveness of a variety of channels and message types. I also appreciate the many ways they work to create a strong user community and foster idea sharing. **What do you dislike about Firstup?** Initial setup to maximize the platform and integrate with other systems can take quite a bit of time and customization. But the payoff for that initial work leads to a far better long term experience and optimization of available data and channels. **What problems is Firstup solving and how is that benefiting you?** Custom content and messaging to targeted internal audiences based on geography, role, interests. ### 19. User Friendly and Creative **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen A. | Bank Business Process Consultant Senior, Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Firstup?** I love that Firstup provides amazing at a click functionality. This platform has made my job of communication even easier! **What do you dislike about Firstup?** I can't think of anything, great support when we did have minor hiccups. **What problems is Firstup solving and how is that benefiting you?** Fun and interactive employee communication and engagement **Official Response from Chuck Gose:** > Kristen - we love fun! And we also love making your job easier so that you can spend more time on being creative and strategic. Thanks for sharing with us! ### 20. An intuitive platform that is aesthetically pleasing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Firstup?** It is easy to navigate and you do not need to dig around for what you need. **What do you dislike about Firstup?** I would like to see an enhanced reporting portal that makes it easier to analyse different pieces of content. Also, it would be great to be able to add multiple contacts to send emails to. **What problems is Firstup solving and how is that benefiting you?** Creating engaging communications and engagement opportunities for employees ### 21. Game changer for employee communication & engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Firstup?** FirstUp allows us to engage with our employees like never before. We can segment our communication, encourage conversation and give voice to our leaders and employees a voice through user generated content and social media-like features. The customer success team is wonderful, provides counsel and is available for all our needs. **What do you dislike about Firstup?** FirstUp is a great tool that gets the job done and there a lot of great features, but UX can continue to be refined for ease of everyone's use. **What problems is Firstup solving and how is that benefiting you?** As our organization has grown, it allows us to push the right communication to the right colleagues at the right time and measure success. It allows us to listen and adjust our content and strategy. **Official Response from Chuck Gose:** > I'm thrilled to hear that Firstup has been a game changer for your employee communication and employee engagement. Our team is dedicated to providing excellent customer service and we're glad to hear that you've had a positive experience with them. Thanks for taking the time to leave feedback! We love being a game changer. ### 22. Overall helpful tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Firstup?** The platform is user friendly and a helpful tool for internal awareness within our organization. **What do you dislike about Firstup?** When going through the archive of posts, it would be helpful to be able to filter by pinned posts rather than having to scroll through months of posts. It would also be helpful to be able to set a start and end date on the carousel posts, similar to the pinned post featured. the platform also disconnects from social platforms more than I would like. **What problems is Firstup solving and how is that benefiting you?** It is helpful with internal awareness of our marketing programs. ### 23. Streamline and upgrade internal communications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Firstup?** UX/UI, robust capabilities, data tracking **What do you dislike about Firstup?** Limitations or bugs with saving, sending **What problems is Firstup solving and how is that benefiting you?** Robust technical support/capability for all internal communication, especially top-down communication that needs to reach large numbers of employees, so employees see and trust leadership and organization. Robust capability for data tracking and reports so communicators can assess and strategize for effective (relevant, timely, engaging) communications. **Official Response from Chuck Gose:** > Thanks for highlighting the core strength of the Firstup platform! ### 24. Regional Head of Communications - North America **Rating:** 4.0/5.0 stars **Reviewed by:** Monique F. | Regional Head of Communication, North America , Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Firstup?** Ease of use, great support, etc. Firstup employees believed in the product. **What do you dislike about Firstup?** Sometimes IT support was a bit of a challenge. **What problems is Firstup solving and how is that benefiting you?** It was an easy tool to communicate in an environment that previously relied on antiquated SharePoint pages. ### 25. Helpful but wish could do more **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea W. | Senior Client Partner, Organizational Strategy and Global ESG & Sustainability Solutions Leader, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Firstup?** I use KF Connect. It is a fairly easy platform to navigate **What do you dislike about Firstup?** I don't like that you can't tag people or organizations - it needs to be manual later on the social media site **What problems is Firstup solving and how is that benefiting you?** Posting on linked in with a schedule ### 26. Current Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Firstup?** Being able to streamline our communication is super helpful. We can post on the platform and use that communciations for email or newsletters as well. The platform is easy to use and gives us options when communicating with staff. **What do you dislike about Firstup?** There are a few back-end features we would like to have -- however, Firstup is working on these based on our feedback. **What problems is Firstup solving and how is that benefiting you?** Communicating effectively; allowing us to try new communication features; giving us opportunities for engagement. **Official Response from Chuck Gose:** > Thank you for sharing your positive experience with Firstup. We're glad to hear that Firstup is helping you communicate effectively and engage with your staff. And it sounds like you're maximizing Firstup's omnichannel strength! ### 27. Firstup Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Firstup?** System is very easy to use for non-technical content creators. **What do you dislike about Firstup?** More attention on making small tweaks to basic system offerings. **What problems is Firstup solving and how is that benefiting you?** Firstup allows our large, globally matrix organization to communicate the strategies of the company to every associate regardless if they have a company email or not. As a communicator it is very nice to have a system that I can trust to only allow my employees no matter where they are into the system. **Official Response from Chuck Gose:** > We're pleased to hear that Firstup is helping your organization communicate strategies effectively. We value your feedback on making small tweaks to the basic system offerings and will strive to make continuous improvements. ### 28. Very positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Firstup?** FirstUp provides a platform that ably meets various internal communications needs, and its professional services help us ensure that we're using this platform to its fullest capabilities. **What do you dislike about Firstup?** I've had few negative experiences with FirstUp. The only two situations that come to mind are a) the roll-out of New Studio, which has felt a bit haphazard and not sufficiently planned for, and b) some of the custom analytics work done by their engineers, which I at times have had to QA more than I would've expected to **What problems is Firstup solving and how is that benefiting you?** We increasingly use FirstUp as our only internal communications tool, so it helps us to communicate across a large (~11k employees) company with a large variety of audiences and communications needs. Through its comprehensive analytics suite, the platform also enables us to understand, at a deep level, how our communications are performing and instances in which further communications may be required. **Official Response from Chuck Gose:** > Adam - I'm delighted to hear about your positive experience with Firstup and our ability to meet your diverse internal communication needs; your feedback on the New Studio rollout and analytics is invaluable as we strive to continuously improve and ensure a seamless experience for our large and varied customer base. ### 29. Firstup is a tremendous communications platform, powered by AI and designed with end users in mind **Rating:** 5.0/5.0 stars **Reviewed by:** Brett L. | Vice President, Communications and Public Affairs, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Firstup?** The system is scalable and customizable. **What do you dislike about Firstup?** The implementation process is lengthy yet very easy to follow. **What problems is Firstup solving and how is that benefiting you?** The system unifies our ability to communicate to all internal audiences. **Official Response from Chuck Gose:** > Brett - with what HR and comms teams are trying to accomplish, it's important to be scalable and customizable. Thanks for calling this out in what you find best about Firstup. Thanks for sharing! ### 30. Group CIO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2023 **What do you like best about Firstup?** The product is easy to use for front line colleagues but has a powerful flexible back office which allows all matter of tasks to be completed **What do you dislike about Firstup?** Needs to provide easier integrations to standard market based products **What problems is Firstup solving and how is that benefiting you?** we have a remote workforce that doesnt have access to PCs and laptops and FirstUp helps with engagement and communication levels **Official Response from Chuck Gose:** > For some organizations, one of the primary goals is connecting and reaching the frontline employees - those that are the closest to your product and customers. It's great seeing that we have helped accomplish this but the work never stops. Thanks for sharing your insights. ### 31. Its a great platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Firstup?** The changes to the authoring side of the platform have been huge and make for a great user experience. **What do you dislike about Firstup?** I don't have any major issues with Firstup. **What problems is Firstup solving and how is that benefiting you?** It is another channel for us to communicate with employees. They can interact with the content and it keeps them engaged. **Official Response from Chuck Gose:** > We're glad to hear that you are enjoying the improvements to the authoring side of the platform! We're constantly working to enhance the user experience. Thanks for taking the time to share your feedback. ### 32. Firstup review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Firstup?** User friendly interface, great customer service **What do you dislike about Firstup?** More comprehensive reporting would be a value-add **What problems is Firstup solving and how is that benefiting you?** Accessability for our production workforce ### 33. Great internal comms social media platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Firstup?** I love the optimization engine and the metrics the most. Measuring the success of campaigns has been so helpful. I also love the user generated content features. **What do you dislike about Firstup?** The complexity of understanding the features and learning how it all works. **What problems is Firstup solving and how is that benefiting you?** Reaching users who don't have email, which helps us engage more employees **Official Response from Chuck Gose:** > Employee generated content is often secret sauce to great engagement on a platform. We love that you love it! ### 34. Digital internal communications hub **Rating:** 3.5/5.0 stars **Reviewed by:** Ashleigh M. | Global Internal Communications Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Firstup?** We rolled out the Firstup platform (previously SocialChorus) just over a year ago to our global team of 5,000+ employees. The platform has helped us transform how we approach internal communications and employee engagement at the global, national, and local levels. The technology is undergoing many improvements and advanced features now that Firstup and SocialChorus have merged, and I'm excited to see what else comes with the New Studio design. **What do you dislike about Firstup?** Our platform setup and rollout were a bit of a headache, as we did most of the heavy lifting to get everything set up. We knew we had a slightly different approach to how the platform would need to work for our company, but we still felt like we were getting put through a cookie-cutter onboarding experience. We had to take the time to be creative and thoughtful in figuring out how to make the platform work for us. I wish the account team had been more involved and proactive in providing a more customized solution for us. **What problems is Firstup solving and how is that benefiting you?** Firstup is helping companies of all sizes transform their internal comms. The pandemic magnified the need for more streamlined, customized, and engaging employee communications and this platform is helping us move in that direction. ### 35. The FirstUp platform has improved our internal communications process. **Rating:** 5.0/5.0 stars **Reviewed by:** Pam L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Firstup?** It allows communicators to publish content that feeds into local websites, as well as send emails to targeted audiences at the same time. **What do you dislike about Firstup?** There are limitations when creating and displaying block content - such as inserting pictures within tables. We would like to see more editing options for bulleted text. **What problems is Firstup solving and how is that benefiting you?** FirstUp provides a platform where a communicator can create and publish content on one platform on multiple topics and on various sites, eliminating the need for Global Employee Comms or the Digital Team to get involved in local or regional communications. **Official Response from Chuck Gose:** > Pam - I'm so glad to hear that Firstup has enhanced your internal communications, allowing efficient multi-channel publishing. Your input on expanding editing features, like picture insertion in tables and bulleted text options, is greatly appreciated as we continually work to improve the platform's capabilities. ### 36. Enhanced our employee communications tenfold. **Rating:** 5.0/5.0 stars **Reviewed by:** Blake L. | Corporate Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Firstup?** Ability to quickly post information to the entire company or select groups, email alerts, push notifications. Ability to incorporate multimedia. **What do you dislike about Firstup?** No significant downsides. Wish there were image galleries. **What problems is Firstup solving and how is that benefiting you?** Our ability to communicate company wide across multiple locations, remote employees, field employees, etc. We can cater to folks who still prefer email with weekly emails. As a comms manager, it's extremely efficient for me to get messages out from different deparments and leadership. **Official Response from Chuck Gose:** > Blake - We're thrilled to hear how Firstup has enhanced your employee communications, offering versatility in messaging across various groups and mediums; your feedback about image galleries is noted and we're continually working on adding features to enrich your communication experience. ### 37. Great tool for reaching team members that could use more customization tools **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan O. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Firstup?** Firstup was the premiere choice of communications tools to reach our remote and front-line workers. I appreciate the user experience of the tool, and the ability to target our employees with important information. **What do you dislike about Firstup?** The only limitation we have experienced with Firstup is that it would be ideal for us to customize the home page in the tool. It would be very helpful to have a setup similar to building an article, where I can create content blocks and more on the homepage. **What problems is Firstup solving and how is that benefiting you?** Firstup is solving the issue we have with reaching front-line workers in our company with important company news, updates, and inclusion efforts. Additionally, we are able to connect our newly remote workforce. ### 38. Great partner, want to see more mobile development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Firstup?** Firstup is great in that it allows us to easily target communications to our large global audience, segmenting communications so that employees see the news they need to know. Content creation is super easy for users, and the analytics provide us insights into what our employees are engaging with and what they aren't. **What do you dislike about Firstup?** Lately I feel like all the product development is leaning heavily towards the web experience instead of the mobile experience. We have high mobile usage within our company as a manufacturing company, and when there are a ton of updates being made to the web experience, but bugs and issues with the mobile, it makes it difficult to promote it to our shop floor employees. **What problems is Firstup solving and how is that benefiting you?** Firstup is great in that it allows us to easily target communications to our large global audience, segmenting communications so that employees see the news they need to know. ### 39. Customer since 2018 **Rating:** 5.0/5.0 stars **Reviewed by:** Claire B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about Firstup?** Ease of use; excellent communications tool **What do you dislike about Firstup?** The search function in both the employee and studio platforms is not good. **What problems is Firstup solving and how is that benefiting you?** Reaching global, diverse audience quickly **Official Response from Chuck Gose:** > Claire - Thank you for your loyalty since 2018 and for highlighting Firstup's ease of use and effective communication capabilities; we're committed to improving our search function to better meet your needs in reaching a global, diverse audience swiftly. ### 40. FirstUp Puts Us in First **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie K. | Corporate Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Firstup?** I love the simplicity of creating a robust newsletter for different employee groups. Also, the data available is broad, so we can track the EE experience from a 360 view. **What do you dislike about Firstup?** Some of the New Studio features are more time consuming to work with, such as the number of clicks to build one post. Additionally, we'd like to aggregate data from new and classic studio for a more comprehensive picture of employee usage behavior **What problems is Firstup solving and how is that benefiting you?** First up is helping us solve our two way communication needs between the corporate employee sector and leadership to our retail and operations employees out in the field. ### 41. How First Up changed our internal comms **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine B. | Director of Communications, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Firstup?** We love the ability to reach all of our workforce no matter where they work. **What do you dislike about Firstup?** We continue to struggle to get employees to sign up. We have high turnover so that's a big challenge. **What problems is Firstup solving and how is that benefiting you?** We love the ability to show success stories and people doing great things in terms of safety. Also, employees can read it in their own language, which saves a lot of time. ### 42. Fantastic Engagement Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor R. | Manager, Digital Communications, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Firstup?** Firstup provides a platform helps employees in engage in the way that works for them. My company has found great success! **What do you dislike about Firstup?** There isn't really anything that I dislike or find challenging with the platform. **What problems is Firstup solving and how is that benefiting you?** Firstup helped my company find a solution for external content sharing and making it easy for employees to feel comfortable with posting corproate content on their personal platforms. ### 43. My Firstup Review **Rating:** 4.5/5.0 stars **Reviewed by:** Steve D. | Digital Content Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Firstup?** The orchestration engine is a valuable tool for increasing engagement. Customer service is excellent. **What do you dislike about Firstup?** The measure/analyze feature can be inconsistent. **What problems is Firstup solving and how is that benefiting you?** Firstup is great for increasing organizational reach. Having a mobile app is a nice feature, too . Users have multiple ways to obtain information. Firstup is a centralized, one-stop-shop for comms. ### 44. New User, but learning fast! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Firstup?** As a new user, I appreciate that the platform is user-friendly. The COMMunity channel is very helpful and has great resources for someone needing a little extra help on the platform. **What do you dislike about Firstup?** So far, I don't see any downsides to using firstup. I am still learning my way around the platform and haven't run into any major issues. **What problems is Firstup solving and how is that benefiting you?** Firstup is connecting our corporate leaders to our employees out on offshore rigs. It's helping our employees across the globe, no matter if they are on or offshore, feel connected. ### 45. Amazing Experience: Attune ‘22 **Rating:** 5.0/5.0 stars **Reviewed by:** Rick M. | Corporate communications specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Firstup?** Having one on one conversations with our customer success representative, Nicole. **What do you dislike about Firstup?** I would like to see more tips and best practices shared on how to create the best content on the platform. **What problems is Firstup solving and how is that benefiting you?** We are reaching and engaging our internal coworker base of 22,500 successfully. ### 46. Good platform with 3rd party issues **Rating:** 4.0/5.0 stars **Reviewed by:** Ben P. | System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2021 **What do you like best about Firstup?** We like the availability on multiple platforms. The look is professional. Some of the reporting is beneficial. **What do you dislike about Firstup?** We dislike the timeline of communications before service impacting events/changes. We need more than a few days. More than a week would be much appreciated. There have been several service disruptions in the past year that we hope do not continue. **Recommendations to others considering Firstup:** We moved from a personally hosted to this cloud hosted solution. We understand the pros and cons of that. Pros being less administration and wider availability. But we had less service disruption when we hosted it ourselves. There have been challenges with interfacing to our on premise systems but DySi was able to help us resolve most of them. Our current challenge is keeping our user base accurate. We don't want to have too many vacant licenses available. Given our company size, we will always be about 93% utilization. **What problems is Firstup solving and how is that benefiting you?** We needed a front page for our users. It is a landing page and a table of contents to get to our frequently used systems. We also needed a way to contact users who do not have a company email or computer. It was difficult to reach them until they had an app on their personal device. ### 47. A great experience so far and excited to complete implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Firstup?** Merina was extremely helpful with the sales process. The handoff was so smooth to the Customer Success team! **What do you dislike about Firstup?** I haven't had anything to dislike so far except that we haven't finished implementation yet (at no fault of First Up). **What problems is Firstup solving and how is that benefiting you?** 1- First up is helping our employees engage with each other. 2- First up is saving me massive time to schedule post! ### 48. An incredibly dynamic platform with huge potential **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Firstup?** I like that people can engage with company communications and engage with each other as opposed to standard e-mail. **What do you dislike about Firstup?** It can be glitchy at times, as any software can be. **What problems is Firstup solving and how is that benefiting you?** How to best reach our deskless workers and giving us a way to get in the moment metrics on our communications. ### 49. Intuitive ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Firstup?** It's easy for administrators and colleagues to add content. Translations are automatic, which is very helpful. Content can be easily organized for viewing, and campaigns can be created in minutes. **What do you dislike about Firstup?** It would be great to have more display options on the home page, but that's a minor issue. **What problems is Firstup solving and how is that benefiting you?** Reaching deskless workers ### 50. Currently working with Firstup. Their platform Studio is a great way to communicate to colleagues. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about Firstup?** You can personalize your communications with pictures, polls, links, etc. **What do you dislike about Firstup?** There are often some glitches that need to be worked out but the support team is great at fixing these quickly. **What problems is Firstup solving and how is that benefiting you?** Firstup helps me communicate mass emails or posts to a large group of colleagues all at once. ## Firstup Discussions - [What are the benefits and challenges of using Firstup for employee communication, and what improvements would you recommend?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-firstup-for-employee-communication-and-what-improvements-would-you-recommend) - [What is Firstup used for?](https://www.g2.com/discussions/what-is-firstup-used-for) - [View Firstup pricing details and edition comparison](https://www.g2.com/products/firstup/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+18%3A14%3A08+-0500&secure%5Bsession_id%5D=1c883f20-a8ae-4ef5-835f-14cb9e40b78c&secure%5Btoken%5D=463bcd1830371e9e328bce9dbdbdebc77943bc54372faa5e173daa3bb6899755&format=llm_user) ## Firstup Integrations - [Communication](https://www.g2.com/products/communication/reviews) - [FinanceWire](https://www.g2.com/products/financewire/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Firstup Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing - Mass Notifications - Alerts/Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Content & Community Features - Enterprise Social Networking (ESN)** - Gamification - Community Building - Knowledge Sharing - User Generated Content **Administrative Tasks - Frontline Worker Communication Platforms** - Training & Learning Modules - Health & Safety Policies - Onboarding & Offboarding - Surveys & Feedback - Employee Services - Knowledge Management **Newsletter Interface Features - Internal Newsletter Software** - Feedback - Design - Content Embedding **Core Features - Employee Experience Software** - Employee Lifecycle Management - Communication - Multi-Channel Communication **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat - Mobile Access - Real-Time Chat - Live Chat **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **Newsletter Management Features - Internal Newsletter Software** - Collaboration - Personalization - Archive **People Analytics - Employee Experience Software** - Action Plan - Productivity - Individual Development Plans **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management - Contact Management - Newsletter Management - Email Management - Calendar Management - Workflow Management - Meeting Management **Operations - Frontline Worker Communication Platforms** - Shift Scheduling - Insights & Analytics - Task Management - SOPs & Documentation **Administrative Features - Internal Newsletter Software** - Security - User Permissions - Compliance - Integration **Advanced Features - Employee Experience Software** - Digital Experience Management - Benchmarking - Employee Listening **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation - Newsletter Management - Content Management - Email Management - Visitor Management - Communication Management - Screensaver Management - Calendar Management - Document Management - Knowledge Management - Task Management - Campaign Management - Workflow Management - File Management **Employee Improvement - Employee Experience Software** - Performance Management - Learning - Team Building - Negative Feedback Management - Communication Management **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing - File Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Additional Functionality** - Search/Filter - Event Calendar - Employee Database - Activity Dashboard - Tagging - Customizable Templates - Discussions/Forums - Document Storage - Drag & Drop - API - Role-Based Permissions - Real-Time Updates - Data Import/Export - Reporting & Statistics - Access Controls/Permissions - Commenting/Notes - AI Copilot - Customizable Branding - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Single Sign On - Engagement Tracking - Blogs - @mentions **Additional Functionality** - Search/Filter - Event Calendar - Employee Database - Activity Dashboard - Tagging - Customizable Templates - Discussions/Forums - Document Storage - Drag & Drop - API - Role-Based Permissions - Real-Time Updates - Data Import/Export - Reporting & Statistics - Access Controls/Permissions - Commenting/Notes - AI Copilot - Customizable Branding - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Single Sign On - Engagement Tracking - Blogs - @mentions **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations - Social Media Integration **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Event Calendar - Live Streaming - Digital Signage - Chat/Messaging - Employee Directory - Single Sign On - Audience Targeting - Customizable Branding - Employee Communities - Access Controls/Permissions - API - Audio/Video Messaging - Collaboration Tools - Surveys & Feedback - Reporting & Statistics - Quizzes - AI Copilot - Scheduled Messaging - Read Receipts - Multi-Channel Communication - Secure Data Storage - Space Reservation - Customizable Templates - Compliance Tracking - Employee Engagement - Real-Time Updates - Generative AI - Employee Onboarding - Activity Dashboard - Customizable Forms - Search/Filter - Employee Database - Tagging - Discussions/Forums - Document Storage - Drag & Drop - Role-Based Permissions - Data Import/Export - Commenting/Notes - Employee Photos - Activity Tracking - Transcripts/Chat History - Mobile Alerts - Engagement Tracking - Blogs - @mentions ## Top Firstup Alternatives - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 4.8/5.0 (2,616 reviews) - [Staffbase](https://www.g2.com/products/staffbase/reviews) - 4.6/5.0 (246 reviews) - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - 4.4/5.0 (213 reviews)