Firstup Reviews & Product Details

As part of a small team, it's crucial to provide timely, accurate, and engaging communications to our associates. Firstup makes it so easy to build meaningful content in an efficient manner. I also love the two-way communication capabilities! We are able to hear from our front-line workers, receive feedback, and create a welcoming and inclusive culture for all! Review collected by and hosted on G2.com.

I would like to see more creative capabilities, like different ways to incorporate images and graphics! But I'm sure there is still so much to learn and I am excited to explore opportunities within the platform. Review collected by and hosted on G2.com.

The email builder is simple and easy to use. I like that people can subscribe to and unsubscribe from different channels/topics. Review collected by and hosted on G2.com.

I would like more functionality out of an intranet. We want a one-stop-shop for news, company information, collaboration, file storage, etc. We also want more sophisticated features from an email solution, including data cleansing, preference center, dynamic content (using contact fields to display personalized content to a user based on preferred language, region, function, etc.). As much as we wish it were different, our company is very reliant on email, so having more capabilities within the email tool would be so helpful. Review collected by and hosted on G2.com.

Good concept to unify email, online posting and push notifications from a single tool. Also great integration with our company's data. The WSYWIG design editor is great. Team has been pretty responsive to our requests to either add features or do custom things for our company.

Also LOVE the content microapps - which allow syndication of stories in multiple embedded scrollers/listings in our SharePoint/intranet.

Building and maintaining dynamic lists of employees based on every possible criteria is both incredibly flexible and user-friendly. Review collected by and hosted on G2.com.

Some basic UI/UX design things are missing or don't seem to have been tested or well thought-out. The building block templates available are pretty basic and could use a refresh. Their analytics reporting doesn't seem that well thought-out either. Review collected by and hosted on G2.com.

There are so many ways to slice and dice information for employees based on the channel and audience we want to reach. I manage 5 newsletters via Studio, and it cutting that time down to 30 minutes to pull my content instead of half a day is a game-changer. Review collected by and hosted on G2.com.

Sometimes the formatting isn't agreeable in an article when I copy and paste from Word (web version). A little frustrating to rework in Studio. Review collected by and hosted on G2.com.

Firstup is really very user-friendly platform for creating content. They also have made some great updates in the last few years that make setting up content and sending it out so much easier. The backend of the platform is really great and easy to navigate and use. Review collected by and hosted on G2.com.

I don't think the front end is the most user-friendly and doesn't do an excellent job of serving up content to our company. If your content is not "featured" (and everything can not be marked as "featured"), the chances of getting it seen by employees is slim to none. There is great potential in assisting with the navigation and deployment of the Firstup front end. Review collected by and hosted on G2.com.

I like the events and round tables they curate. They provide ideas and approaches that have worked for others and they offer networking opportunities that generate even more ideas. Review collected by and hosted on G2.com.

It's tricky to build out platform functionality and keep it simple for users. I think there's an opportunity to improve there. Review collected by and hosted on G2.com.

The translation feature is pivotal for our employee base! Our Account Rep answers all of our questions and always has great content for our meetings. We use this platform every single day for our communications group. I like how you can push articles to "groups" rather than send out emails, and vice versa. Review collected by and hosted on G2.com.

There's still a lot of quirks that would require updates to be absolute perfection.

For example, you must have a formula to have to create new static audiences (this is weird - why can't we just copy/paste?)

Drafts don't always save correctly. If 2+ admins are working on the same article - you can't tell. Meaning, half of their updates get saved, and yours may not get saved, at all.

Luckily, I believe this quirks can be resolved. Review collected by and hosted on G2.com.

There are so many pros to Firstup, including the robust metrics we have available to us and the capabilities of New Studio for creating beautiful posts. I also spend a lot of time in the audience builder, and it is very user friendly. I love that the lists we create are dynamic as there is lots of movement within our organization. I also love that it is a two-way communication channel - our users can leave comments and create posts of their own. Review collected by and hosted on G2.com.

There are some bugs that need to be fixed. Known issues sometimes will stay known issues for a very long time before being resolved. It also seems like there have been lots of platform degradations lately, which can be frustrating. Review collected by and hosted on G2.com.

As a new member of our team, I'm still getting familiar with First Up, but I've already found it highly efficient for sharing company-wide communications. The platform makes creating engaging content, like posts and emails, straightforward. I appreciate how it connects team members scattered across our company's many locations. The interactive features, such as comments and user posts, give the platform a collaborative feeling, making internal communication feel more communal. Review collected by and hosted on G2.com.

Some features, like pinning posts or setting expiration dates, aren’t immediately intuitive and can take a little more time to figure out. Also took me alittle while to figure out how to correctly set an audience type. Review collected by and hosted on G2.com.

FirstUp helps you streamline all your communication tools in one space to maximize the delivery of your messages to your target audiences. Review collected by and hosted on G2.com.

There are a few settings and features that we can't replicate on FirstUp that SharePoint offers such as an event calendar. Review collected by and hosted on G2.com.