ION is an intuitive manufacturing tool with features that go far beyond those of a standard MES system. It truly feels like a Swiss army knife for manufacturing needs. The software is ready to use straight out of the box and is straightforward to implement and configure. We were able to tailor the tool to our business requirements in under two months. Additionally, customer support was always accessible and played a key role in enabling the configuration process. ION's open API is easy to work with, allowing users to build apps and dashboards on top of the ION platform to fill any gaps that are present. Review collected by and hosted on G2.com.

ION is still in development. In the past, they have struggled to deliver updates and changes promptly, largely because of the technical debt that has accumulated in ION's codebase over the years. This has often forced customers to implement temporary fixes to manage these issues. Recently, First Resonance has updated their code to be more modular, which should make future updates and changes more time efficient. Review collected by and hosted on G2.com.

ION is user-friendly, easy to implement, and easy to customize. First Resonance provides insightful, helpful, and easily accessible customer support both on-site and remotely. Based on feedback from the First Resonance team, ION can be integrated with many ERPs/PLMs and is only constrained by the API availability of the other systems. Review collected by and hosted on G2.com.

As with all production systems, there are always quirks to discover and navigate. First Resonance's great customer support makes navigating and overcoming issues extremely easy. Review collected by and hosted on G2.com.

ION has some great functionalities with being able to access real time data the moment it happens. This is really nice to be able to cath issues as they are happening on the floor. The new rules functnality is also great where our production team can make sure the ABOM is 100% before a run is closed. We are only touching the surface with the rules engine, but its very exicting for our future imoprovements and customizibility. Review collected by and hosted on G2.com.

One feature that could be improved is the part history, this feature is very slow and if it has a lot of transaction, will be very slow to load. Another feature that would be if improved is the amount of items you can put in an ABOM. When we want to put over 300+ items in an ABOM, it becomes very slow. Review collected by and hosted on G2.com.

I like the way I can track serialized hardware and assemblies Review collected by and hosted on G2.com.

UI is clunky and slow. Sometimes errors out after I've already submitted information or made changes. Filtering and browsing feels slow and like it's not indexing what should be a simple database. Review collected by and hosted on G2.com.

The overall functionallity serves us well for inventory tracking and production milestones. Review collected by and hosted on G2.com.

The UI could still use work, it has a tendency to lag, and it has previously deleted recorded data. The ability to backup the data to internal servers to prevent this would be helpful. Review collected by and hosted on G2.com.

ION is built with automation and customizability from the foundation onwards.

First Resonance goes out of their way to let (and activley encourage) you "peek behind the magic curtain". Because of this philosofy it is very quick and easy to spin up custom automation and software solutions for specific needs. Literally anything that can be done through the ION UI can be done using a fully fleshed out API.

This coupled with the fact that their support/chat is handled by actual US based engineers, allows our team to craft an MES that is truly tailor made for us.

Additionally it has a modern web based UI that incorportates most of the features you would expect out of an MES (inventory control, traceability, quality control tickets, etc.). Review collected by and hosted on G2.com.

The biggest downside of ION as a platform is that it is fairly new/small. So if you come from one of the more established long standing MES platforms, you may miss a lot of the ultra-specialized workflows that have been crafted over decades of iterations.

You should go into it with the understanding that some features are just going to be clunky or bare bones since they simply haven't been around very long. For any complex use cases or workflows you should expect to have to "get your hands dirty" and spin up your own solutions via the API or webhooks. Luckily FR understands that and has gone out of their way to make it as painless as possible.

Also worth noting is that it is purely a web/browser based system. So there is a lot of things that a standalone piece of software can do that ION simply can't (nativley running scripts or interfacing with other software on the same PC). It also requires an internet connection. Review collected by and hosted on G2.com.

ION is in an essense very simple to use. It is extremely flexible allowing you to taylor it to your needs. It is relatively easy to implement but you will need guidance to avoid some (potentially painfull) pittfalls if not carefully configured. It is constantly evolving with great additional functionalities and their customer support is great to capture feedback and suggestions. Review collected by and hosted on G2.com.

It's simplicity makes it mostly self learning (if you are familiar with other similar tools). One of the down side is that it needs to be integrated with a PLM and a financial system in order to be complete. It is also relatively "young" and new functionality needs to be looked carefully in order to identify potential "reporting inconsistencies". But they are quick at fixing any bugs you may be pointing out. Review collected by and hosted on G2.com.

Simple and easy to use, ease of implementation and support available Review collected by and hosted on G2.com.

There is very little I dislike. It integrates well with our pdm and plm solution Review collected by and hosted on G2.com.

Comprehensive, lot of features, support available d Review collected by and hosted on G2.com.

When building an aBom, you can't batch confirm unserialized parta. You have to confirm each part, reload the page, lose your place.

I would like to have bin barcodes that draw from any available inventory, it's not possible to merge inventory from different POs

Site doesn't render well on mobile. Review collected by and hosted on G2.com.

ION has a good range of features for inventory management, and it is easy to implement whatever materials and processes you need. The system can be adapted well and access can be restricted to those who need it (and know what they're doing!). Review collected by and hosted on G2.com.

Some features cause issues for those using the system more frequently - such as warehousing/inventory. These are more issues with front-end display - a lack of "dark mode," overly fine fonts, and pop-ups that won't clear on their own (or clear too quickly). Review collected by and hosted on G2.com.