I love that first due is always innovating and improving. At the same time this is a double edged sword new features are always nice but teaching everybody the new features can be a bear of a task. Review collected by and hosted on G2.com.

Constantly training on new features. Takes a lot of time Review collected by and hosted on G2.com.

I love that their are so many usable facets to the program. The customer support is great. Review collected by and hosted on G2.com.

I cannot find anything that I do not like. Review collected by and hosted on G2.com.

Easy of operation. Even the most not technology savvy person can understand your product Review collected by and hosted on G2.com.

The fact that they have so many good products but my organization lacks the people to manage and maintain Review collected by and hosted on G2.com.

There is so much to like about FDSU. What ultimatley sets it apart from its competitors is three things. The first is the integrated platform. All modules are tied together with a unified framework. This is opposed to several modules that only share SSO and do not share information. The second is the speed of innovation. A constant stream of improvements are being made from full blow new features to small quality of life improvements such as new data fields. The granularity of control for what users can interact with each feature on multiple levels, allows for tight data controls. Lastly their customer support is fully built out. Having a dedicated client sucess manager helps us ensure we are getting the most out of the product and helps us coordinate the use of the product. The additional number of product experts and the daily occurence of live training classes are invaluable. Lastly their online community that has such a high level of user engagement speaks to the quality of their product. First Due is fast becomming the hub of information for our department. Review collected by and hosted on G2.com.

The only critique I have of First Due is a symptom of their incredible speed of innovation. As new features are pushed out, sometimes I have to reach out to see if they are included in our subscription. Review collected by and hosted on G2.com.

that its a one-stop shop for a fire dept Review collected by and hosted on G2.com.

Some parts are missing the ease that was present in some of the older software, and certain modules and features lag behind others, such as the command and arson modules. Additionally, you need to be somewhat tech-savvy as you need to be able to understand how to create reports and forms. Review collected by and hosted on G2.com.

All of our applications are in one spot, simply and easy to use Review collected by and hosted on G2.com.

The epcr needs some work, but changes are coming soon. Looking forward to the new look. Review collected by and hosted on G2.com.

It has an all in one solution for our service. Got rid of a bunch of different apps. The pre planning is amazing Review collected by and hosted on G2.com.

Took a along time to get "Canadina eyesed" Review collected by and hosted on G2.com.

The ability to configure it they way your agency likes. Review collected by and hosted on G2.com.

Would prefer turn by turn directions to come from the app a d not have to open a new window with Google maps.

Would like the map to be picture in picture while reviewing pre fire plans enroute to a call. Review collected by and hosted on G2.com.

I like that everything is connected. Across the platforms, a lot of information can be tied in. The Customer Service is amazing. Review collected by and hosted on G2.com.

Sometimes the search and report features are very difficult. Review collected by and hosted on G2.com.

How it draws from multiple data sources for preplanning and oganizes them in an app. Review collected by and hosted on G2.com.

The only downside is how many features they are adding and keeping up with them. Review collected by and hosted on G2.com.