The scheduling is my favorite feature first due has Review collected by and hosted on G2.com.

I don’t like the reports or the way training has to be entered Review collected by and hosted on G2.com.

The platform’s ability to centralize all critical operations and provide real-time data to firefighters in the field is a game-changer for our efficiency and safety. Review collected by and hosted on G2.com.

While First Due is constantly evolving, the pace of updates can make it challenging to stay current with new features, though it keeps us on the cutting edge of technology. Review collected by and hosted on G2.com.

The collaboration with other users was great. Networking at the event was very worthwhile. Overall, I like the ease of use of the platform. Having everything integrated together is very beneficial. The customer support has been very good, always able to get help/answers when needed. Review collected by and hosted on G2.com.

Sometimes the platform grows too fast and having to reteach module updates to individuals occurs frequently. I don't want to slow growth, but maybe organize releases a little better. The monthly updates are very nice to have. Review collected by and hosted on G2.com.

First Due is a one stop shop for my department in all aspects of daily productivity which we rely heavily. The program is user friendly and adaptive to our needs complimented by First Dues, Development, Product, and Customer Support Teams who continually enhance the platform and address our needs at a moments notice. Review collected by and hosted on G2.com.

The only downside to First Due is product development changes so rapidly it is challenging to keep up with the large scope of enhancements across the platform Review collected by and hosted on G2.com.

All of the options that are available and the customization that is available. Also the customer service is great. Review collected by and hosted on G2.com.

The app isn' t as easy to navigate as the desktop version. Review collected by and hosted on G2.com.

The imported dispatch times to every call Review collected by and hosted on G2.com.

The report writing structure and some of the errors Review collected by and hosted on G2.com.

This is the third product our department has used in the last 8 years, and I have to say the overall product development and customer service is second to none. First Due chooses to advance its full suite of products to make it easy and convenient for all customers. If a suggestion is made there is very little time between development and implementation. Most times the development has been completed but not turned on for all customers.

The full customization of the first due was a game changer for our department. All of the modules have some sort of link and/or reports that can be fully customizable for a given department. Whether your large or small department each module has something for you. Review collected by and hosted on G2.com.

This may not be a First-Due issue but when working from a desk top in the office it tends to have a slight lag. (this may be our department's access to the internet of it may have to do with the amount of data we have in the system.) Review collected by and hosted on G2.com.

Mobile Responder, Fire incident reporting Review collected by and hosted on G2.com.

Mapping on the first due mobile responder. Review collected by and hosted on G2.com.

As a Fire Marshal First Due allows me to be much more organized, productive, and efficient. The database includes every building in my jurisdiction along with building data imported from the County Assessor’s Office. I was able to set up my fire prevention and community risk program in First Due in accordance with NFPA 1730. I use First Due to manage permits, plan reviews, inspections, and risk analysis. First Due gives me the flexibility to build in my process so my work is code compliant and consistent. The inspections module is very user friendly. I was able to create a basic fire inspection checklist for engine company inspections and a more detailed inspection checklist for more complex occupancy inspections. I also built inspection checklists for every type of permit that I issue and inspect. The best part of First Due is that I can use the report module to pull data back out in a usable format. All my previous software couldn’t offer that. The mapping allows me to visualize the buildings in my jurisdiction with preplan icons and fire hydrant locations. I've added different map layers. The basic layer provides icons for basic fire equipment locations for use by emergency responders. When they click on the icon, they can see photos or pdf files relating to the icon. The detailed layer provides detailed fire code and building construction related icons and graphics for use by inspectors. I've been a fire marshal for 40 years. I've used most of the fire prevention related software. First Due is by far the best software I've used in my career. Using First Due I feel confident that I'm providing a high level of fire prevention services to my community in an organized, productive, and efficient manner. In addition, the database that I'm building will be able to serve our community into the future. Other things I like about First Due include: regular updates, great customer support, and the flexibility to adapt to my process. Review collected by and hosted on G2.com.

For fire prevention use, First Due offers so many features and so much flexibility that there's a learning curve for getting the most out of their software. It can be overwhelming. At the start I prioritized the types of permits and inspections and worked on them one at a time to perfect my process. Once I solidified my process, I then added more types of permits and inspections using the templates I created and perfected. Another challenge is trying to keep up with all the upgrades. First Due is constantly bringing out new features that are great. However, it takes some time to adapt my process to take advantage of the new features. I appreciate and love the new features. It just takes time to adapt. Review collected by and hosted on G2.com.

The ability to customize the profile to the individual departments needs. Also they have great customer service. Review collected by and hosted on G2.com.

The app isn't as easy to use as the desktop version. Review collected by and hosted on G2.com.