The customer service focus. Everything from the Facebook chats, ideas page, ticket tracker, everything. It’s HEAVILY focused on the customer success. Review collected by and hosted on G2.com.

The small downsides are that the core functionality is always tailored to a full time shift based fire department. Most features rarely are driven by volunteer fire service thinking which causes a lot of creative use on our end. Review collected by and hosted on G2.com.

The ease and consistency of the platform across all modules. The knowledge base is super helpful, especially during implementation. The system for implementation is superior to other products i have had to install and set up. Customer service is far above the rest. The my area in the knowledge base is extremely helpful in keeping organized. I use this product everyday, from work and home to on the road. I am a Battalion Chief and i like the fact that i can approve time off at a moments notice so that my personnel can plan their lives. The integration to the department was very easy. Review collected by and hosted on G2.com.

Some of the features are at a macro level. Each of these areas have been addressed and with each passing month the improvements have been welcomed. Review collected by and hosted on G2.com.

Reporting is very fluid and ensures you get all the required info. Inspection module is nice for tracking pending and reinspects. Hydrant module is great for quick info on gpm/pressure while responding to fires. Review collected by and hosted on G2.com.

I wish the inspection module was better at reminding me to reinspect. This is probably a user error on my part Review collected by and hosted on G2.com.

Customer service is awesome. Kevin Collier and our client support team really treat us well and is very responsive to our needs. Emails are answered promptly and often with very detailed steps on how to complete what I am trying to do. Review collected by and hosted on G2.com.

When setting up First Due there is a lot of data to input. It's a little overwhelming at times and I found just tackling one module at a time is the best approach. Don't be afraid to ask them for help. Review collected by and hosted on G2.com.

Having one place for staff to go for scheduling tasks. Review collected by and hosted on G2.com.

Sometimes they make changes for one client that affects all clients. Wish instead of across the board automatic changes there was a way to activate the change in set up if desired. Review collected by and hosted on G2.com.

I like that First Due combines multiple essential modules—such as EMS/Fire Reports, Inspections, and Pre-Planning—into one platform, eliminating the need to download and manage separate programs. Review collected by and hosted on G2.com.

I dislike that First Due doesn’t offer a more streamlined process for troubleshooting bugs and errors, which can make resolving issues time-consuming and frustrating. Review collected by and hosted on G2.com.

One of the best aspects of First Due is their customer success program. You have a dedicated member of the First Due team providing your department a point of contact for questions, issues, sales needs, etc. who knows your unique structure and understands your department intricacies. Review collected by and hosted on G2.com.

First Due is working towards improving their reporting abilities, especially for those departments with staff that have strong analytical skills. Currently, the ability to run reports on the data is limited in nature. Additionally, creating custom form outputs for printing inspections and investigations leaves a lot to be desired. Review collected by and hosted on G2.com.

I like the Pre-Planning aspect of the software. Preplan information should be put on the map and made available on any internet-connected device, with either the Responder App or the Website. Review collected by and hosted on G2.com.

There is nothing I truly dislike. The only downside for me is being unable to keep up with the advancements. However, they do a great job pushing out a monthly informative article on all the changes and advancements. Review collected by and hosted on G2.com.

we used to use firehouse. we switch to first due and it is 100% better. we can do everything, and it's easy to navigate Review collected by and hosted on G2.com.

so far, I haven't found any issues with it. Review collected by and hosted on G2.com.

Its simple to input all of the day to day information. Also has tons of uses behind it. Review collected by and hosted on G2.com.

The speed of the software. At times it could take up to 10 minutes from start to finish other times it could take 30 minutes. Review collected by and hosted on G2.com.