--- title: First Due Reviews meta_title: 'First Due Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how First Due works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 44 scale: '5' date_modified: '2026-08-07' parent_category: name: Public Safety url: https://www.g2.com/categories/public-safety --- # First Due Reviews **Vendor:** First Due **Category:** [Fire Department Software](https://www.g2.com/categories/fire-department) **Average Rating:** 4.5/5.0 **Total Reviews:** 44 ## About First Due First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software your agency needs to buy. Consolidate NFIRS, ePCR, fire prevention, pre-incident planning, scheduling & personnel management, asset & inventory, hydrants, training, community engagement, mobile response, and more into a single application with a sole login available anywhere on any device. Who we serve: - EMS - Fire - Federal - Law Enforcement - State EMS - Industrial Fire & Safety ## First Due Reviews ### 1. Great for Inspections, Scheduling Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Michele M. | Executive Assistant, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about First Due?** I really like the Inspections Module and the Assets Module of First Due. These features are invaluable in helping us manage and keep our inventory and truck/equipment trucks updated. They allow us to see where we stand with repairs and identify what equipment needs to be replaced. The Inspections Module is particularly beneficial for maintaining organization with our yearly inspections, and it makes it easy to track re-inspections and monitor any existing violations. Additionally, we have found the Inspections Module to streamline the process, making it much easier to schedule and organize our inspections. We are also starting to explore the Preplan module to develop our preplans, which is another promising aspect of the software. **What do you dislike about First Due?** I find the scheduling feature in First Due challenging to configure for our small department. It seems tailored for larger departments, and we're struggling to adapt it for our needs. Our department doesn't stick with the same truck throughout the day, and it's complicated to manage the shift board so that it integrates well with our incident responses. Additionally, setting up First Due was somewhat more difficult than we anticipated, and we're still in the process of configuring certain modules. **What problems is First Due solving and how is that benefiting you?** I find First Due streamlines our inspections, organizes our inventory, and helps track equipment maintenance and replacements. The assets and inspections modules keep us up-to-date and organized, which enhances our operational efficiency. ### 2. It has taken a while to get used to everything, the reports are kind of long and can be confusing. **Rating:** 3.0/5.0 stars **Reviewed by:** Colby D. | Lieutenant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about First Due?** The scheduling is my favorite feature first due has **What do you dislike about First Due?** I don’t like the reports or the way training has to be entered **What problems is First Due solving and how is that benefiting you?** We had to switch from ERS ### 3. It’s okay a the reports can be long **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2025 **What do you like best about First Due?** The imported dispatch times to every call **What do you dislike about First Due?** The report writing structure and some of the errors **What problems is First Due solving and how is that benefiting you?** We had to get it because ERS went out of business ### 4. Had really had high hopes and heard good things but it did not work out for our department **Rating:** 2.5/5.0 stars **Reviewed by:** Granger S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about First Due?** The App. the app was nice but it seemed like it needed to be build out better **What do you dislike about First Due?** I wish the check lists were more mainstream like Vector Check it. And that they would not time out. Also seemed hard to find certain check lists **What problems is First Due solving and how is that benefiting you?** It seemed we had to go way up the chain of First Due command to get solid answers - [View First Due pricing details and edition comparison](https://www.g2.com/products/first-due/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A42%3A48+-0500&secure%5Bsession_id%5D=08fb8c2a-32b4-452c-b98b-ef721ce0504b&secure%5Btoken%5D=bb16577cf25a207df42e574a42f7e322561cb995303d2cb6eadbe6ab98fedbc0&format=llm_user) ## First Due Integrations - [Action Training Systems](https://www.g2.com/products/action-training-systems/reviews) - [Air Methods](https://www.g2.com/products/air-methods/reviews) - [CentralSquare Public Safety & Justice](https://www.g2.com/products/centralsquare-public-safety-justice/reviews) - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - [Hexagon Safety & Infrastructure](https://www.g2.com/products/hexagon-safety-infrastructure/reviews) - [Julota](https://www.g2.com/products/julota/reviews) - [Kno2](https://www.g2.com/products/kno2/reviews) - [Motorola Command Center Software](https://www.g2.com/products/motorola-command-center-software/reviews) - [Pulsara](https://www.g2.com/products/pulsara/reviews) ## First Due Features **Additional Functionality** - AI Copilot - Tactical View - Search/Filter - Email Management - Document Management - Inspection Management - Sensor Data - Attendance Management - Barcode Recognition - Employee Management - For First Responders - Status Tracking - Incident Response Checklists - Geographic Maps - Generative AI - Multi-Location - Equipment Tracking - Reporting/Analytics - Pictometry Imagery - Reporting & Statistics - Records Management - Communication Management - Real-Time Notifications - API - In-Vehicle Navigation - Inventory Management - Customizable Forms - User Management - Access Controls/Permissions - Alerts/Notifications - Facility Management - Incident Management - Compliance Management - Event Calendar - Maintenance Scheduling - Scheduling - Activity Tracking - Training Management **Emergency Response** - Computer Aided Dispatch - Geospatial Mapping - Collaborative Response **Data Management** - Patient Care Report / Clinical Documentation - Performance Reporting - Workers Comp Injury Reports **Business Operations** - Billing - Employee Management - Communication Management - Training Management - Shift Management - Fleet Management - Claims Management - Instructor Management - Availability Management - Timesheet Management - Compliance Management - Fuel Management - Patient Records Management **Additional Functionality** - Availability Indicator - For First Responders - Document Storage - Third-Party Integrations - Electronic Signature - Reporting & Statistics - Controlled Substance Tracking - Refusal Statements - Scheduling - Dispatch Monitoring - API - NEMSIS Compliance - Point-of-Service Data - Self Serve Sign-up - Mobile Access - Alerts/Escalation - Billing & Invoicing - Overtime Calculation - For Medical Purposes - Equipment Tracking - Offline Access - GPS - Shift-End Alerts - EMS Service Roles Time Clock - AI Copilot - Vehicle Maintenance - Employee Certification - Generative AI - Complaint Monitoring - Activity Dashboard - Data Import/Export - Event Calendar - SOG/Protocol Control - Routing ## Top First Due Alternatives - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (358 reviews) - [ImageTrend](https://www.g2.com/products/imagetrend/reviews) - 4.2/5.0 (47 reviews) - [D4H](https://www.g2.com/products/d4h/reviews) - 4.6/5.0 (162 reviews)