Nothing. Not the CSR's nor the company's process. The wait time. Lack of progress. Lack of responsibility and efficiency. Review collected by and hosted on G2.com.

My employer initiated a PreScreen background check on 12/6/2021.

It has been postponed 10X now, 2 months, with a reason referring to Court delays and COVID.

I’ve contacted First Advantage several times to inquire, per HR, and have spoken to several Customer Service Reps. I’ve been given Ticket Numbers and been told that the request would be submitted again. My inquiries seem to not have been made a priority, nobody seems to take responsibility or follow through on what they promise. There seems to be no resolution or even any proactive initiatives taken. I’ve not been contacted, nor has my employer.

At this time, my estimated completion date has once again been postponed to 2/4/2022. At this rate, it appears that this may go on indefinitely.

I understand that the courts are stalling, however, this information is public record and although it may not be your process, the information is easily accessible and therefore continuing to hinder my employment process is unacceptable. If there is a hiccup in the company’s process, or if it is broken in some way, common sense would say that the job still needs to be completed and the customer satisfied.

I am utterly confused and disgusted at the way I’ve been treated by your CSR’s; their lack of concern, interest and responsibility is appalling.

First Advantage does not conduct or present itself in a professional business manner whatsoever. It repeatedly fails to take responsibility or follow through with completing the requested background checks by their clients.

I would like to speak to a decision maker or Manager of some kind that can provide me and my employer assistance and a solution. Please contact me as soon as possible. Review collected by and hosted on G2.com.

Sterling has been around for a while, and I trust the accuracy of their checks. Consistent pricing Review collected by and hosted on G2.com.

Not many integrations, not the greatest customer experience. Really clunky. Review collected by and hosted on G2.com.

The only positive I could note is that the interface is easy to maneuver - but needing to note exact dates without gaps for all fields is a nuisance. Review collected by and hosted on G2.com.

There is virtually no Customer Service available. Employment and education verification work is not done by Sterling but rather outsourced to the candidate. Responses and requests are automated and it is impossible to get through to a real person. Even after providing the documentation requested by them, it is not noted properly in the final report. Because they don't make the effort to actually verify information other than criminal history, despite providing the requested documentation for other information, it will still be counted against you as they technically didn't verify it themselves. I would assume it is hard to verify anything when you don't even attempt to actually contact the points of contact provided. Review collected by and hosted on G2.com.

Best User Interface and easy to use with best submissions and functionality. Review collected by and hosted on G2.com.

Nothing to dislike but they are improving day by day. Review collected by and hosted on G2.com.

Easy way to navigate the platform without major issues Review collected by and hosted on G2.com.

layout of the reports and access to help center Review collected by and hosted on G2.com.

I do like that we can see more detail as different checks are being completed. Review collected by and hosted on G2.com.

Where to even begin. Customer service is extremely lacking. They will try to tell you something in the software isn't acting up until you send proof. They will boot your preferred drug testing location without a heads up (which was a nightmare and took months to get set up in the first place). Oh and on the second random place they sent our candidate, they lost the sample, which is inexcusable and pushed hiring back several weeks. We're lucky we didn't lose the candidate since Sterling's support told him it was still being tested (nope, never got to the lab). Finally, they will close a case as completed even if something wasn't done, as in the case of the missing drug test. Instead of reaching out to us directly to explain the mishap, they told the applicant it had been lost and marked the check as complete and to "consider" the drug test results. Completely unacceptable. Review collected by and hosted on G2.com.

Not much to say here since we switched away from it. Review collected by and hosted on G2.com.

Very opaque experience for all parties, plus more expensive than competitors. Review collected by and hosted on G2.com.

I like that Sterling Talent Solutions is pretty easy to use and user-intuitive. Background checks, I-9 verifications, etc., are pretty easy to execute on Sterling. Review collected by and hosted on G2.com.

I dislike how slow the user interface is. A lot of times, in the middle of tasks, it'll lag and take forever to load. Also, from a peer design perspective, Sterling could use a facelift. The UI is very bare, dull, and uninviting. Review collected by and hosted on G2.com.

Nothing, they don't help you at all

Customer care doesn't take care of anything, all they do is post notes Review collected by and hosted on G2.com.

Everything, communication is the worst, every customer care give you different information, and none of them can help you Review collected by and hosted on G2.com.

A-check global application helps in providing the best customer care and support. You also may customize background screening solutions to meet each client's unique requirements. Review collected by and hosted on G2.com.

Nothing as such, because this application provides with the most accurate devices. However interface could have been much better Review collected by and hosted on G2.com.