Ease of use, excellent customer service, quick TATs, consistent reliability, out of this world support Review collected by and hosted on G2.com.

Personally, have yet to find something I dislike Review collected by and hosted on G2.com.

I have only just started working with Sterling, but it is obvious they want to meet your needs. They are easy to work with and WOW is their background service quick. Review collected by and hosted on G2.com.

Onboarding was a little difficult for me because I had a hard time understanding the person who was helping with my integration. Review collected by and hosted on G2.com.

I like the fact that we have a dedicated representative who works with us. Review collected by and hosted on G2.com.

The response time for customer care emails to be answered can be long. Review collected by and hosted on G2.com.

Nothing. As a user, they are not a company you want to partner with to stay compliant with state mandates in regards to employment background checks. If you are hoping that this company with help you CYA so you don't have to know every states requirements, look elsewhere. Review collected by and hosted on G2.com.

This company willfully violates state laws regarding employment background checks. They will blame their non-compliance on you, the employer. They will tell you that they do as they are told. They do not care if they violate state laws and privacy mandates for potential hires. They operate without any regard to violating the privacy and state laws in regard to potential hires when conducting their background check reports. When questioned, they will throw this back at you, the employer and say it is your fault for requesting such information. If you think that Sterling will help keep you compliant with ever-changing regulations as far as what information you can legally obtain, look elsewhere. Review collected by and hosted on G2.com.

I was offered a job, and the employer hired First Advantage to do a background check. Their upload portal has technical issues from time to time; when you upload the documents, there is no field to add some comments except the document name. Their work took more than one month. This was not the worest part. I followed their instruction and got the official authentication report from the government, and they still told the employer that I failed the background check. I offered them all the official original certificates from professional institutions, but they still told the employer they couldn't verify them. They still put me in big trouble and a nightmare even though I offered all the legal documents and proof they required in a timely manner. First Advantage has no basic competence, integrity and professionalism to do their work. Review collected by and hosted on G2.com.

Everything except their polite customer service but their customer service doesn't involve background check work. Review collected by and hosted on G2.com.

Ease of use. Was able to do what we needed. Turn around time was decent Review collected by and hosted on G2.com.

Pricing was the main factor for us looking at alternative vendors Review collected by and hosted on G2.com.

I like entering our new applicant's information myself vs. relying on the applicant. They don't entering information correctly all the time. Review collected by and hosted on G2.com.

When the address doesn't seem correct but when I google the address, it seems to be right. Review collected by and hosted on G2.com.

There is nothing to like about First Advantage. If at all it's a pain in the proverbial. Review collected by and hosted on G2.com.

They want all employment records including periods of unemployment if any.

They then call ex-employers under the guise of confirming employment dates and ask for references even though the names of other referees have been submitted separately.

Do not engage even if they are the last surviving background check people on earth.

The customer support is unaware of what the processing team is doing so it's a toss between different departments.

Each person works in their own way without proper guidelines, Unethical behaviour is the norm. Review collected by and hosted on G2.com.

As I gave title to this Quick and reliable because I have seen lot of My collegues and candidate gone through with their BG check process and had the same exp as me. Review collected by and hosted on G2.com.

what made to cut off 2 ⭐ is because I found the Process lengthy and repetitive. Most of the time you have to put the same thing you did before. Otherwise Everthing is Perfect! Review collected by and hosted on G2.com.

None. I feel frustrated and upset with Sterling. I do not like everything in Sterling. Hope my nightmare will be over as soon as possible. Hope no company will use Sterling service as it is painful for new joiner. Review collected by and hosted on G2.com.

Their background is started lately even I submitted all forms earlier.

After 2 weeks of my submission, Sterling will keep asking me for filling out additional consent forms incrementally.

Each time, Sterling will send an email to me at midnight and I need to go back to the office for printing it and sign it by hand (Electronic Signature is not allowed). As I do not have a printer and scanner at home, I need to visit my office daily during the COVID period.

It is frustrating and each time, Sterling warns me, any delay will impact my start working date, will affect my family income. I need to sleep with worry and get up earlier for going back office to achieve Sterling's mission.

I tried different backgrounds in different companies. Sterling is the worst one. I am planning to take another offer as I feel frustrated due to low visibility and no customer service in Sterling. All responses are automated robots. Review collected by and hosted on G2.com.