None nada, there is nothing I can say positively about this product. Their product is slow full of bugs and tech support is just incompetent. Please avoid them, they don't deserve your hard-earned money. Review collected by and hosted on G2.com.

- Bugs Bugs Bugs and then a lot of bugs

- Support staff is incompetent and not helpful at all.

- They asked me to send my BGC application 3 times, and it takes at least 1 hr to complete it. Such a waste of time and effort. Review collected by and hosted on G2.com.

absolutely nothing. It is truly the worst, and I wish we had never signed up for it. Review collected by and hosted on G2.com.

Sterling is impossible to cancel. We have sent multiple cancellation letters. They required one to be signed on company letterhead and we complied with their asinine request. Still, we keep receiving invoices 7 months later, and each time we have to jump through some ridiculous amount of hurdles, only for them to come back and invoice us again. Review collected by and hosted on G2.com.

User friendly, I like it that the process is very easy to use and the customer support is great. Review collected by and hosted on G2.com.

Limited languege options. It would be better if more languages are included. Review collected by and hosted on G2.com.

There is always someone available to assist. The follow-up is very helpful to our company. I am NOW happy with the service provided by First Advantage, Kristin Hennes specifically. Kristin is always readily available to provide assistance to our team. Review collected by and hosted on G2.com.

The employees are not all trained the same, the first 3 years was not a plesant experience. We have to say we have saw a major improvement. Review collected by and hosted on G2.com.

What I enjoy best about First Advantge is the in depth and detailed assistance provided by their team members. Review collected by and hosted on G2.com.

Something I dislike about First Advantage is that sometimes it seems as if the process is too automated. Because of this, there are certain aspects of the process that can be overlooked. Review collected by and hosted on G2.com.

Account Rep is extremely helpful and always availalbe to assist Review collected by and hosted on G2.com.

call times can take a long time to resolve issues Review collected by and hosted on G2.com.

Quick turn around times, good customer service, easy and user friendly system. Review collected by and hosted on G2.com.

Nothing that I do not like. Have had a great experience. Review collected by and hosted on G2.com.

Speed of verification and easy to read reports. Customer service ability to respond quickly. Review collected by and hosted on G2.com.

Some criminal cases are delayed to no fault of FA and it does create a negative reaction with our users. Review collected by and hosted on G2.com.

We love that the turnaround time is quick and accurate compared to our previous vendor. The customer service that we receive from our account manager is exceptional. Review collected by and hosted on G2.com.

The costs for backgrounds have gotten quite high, although we understand that the cost of many things have been on the rise. Review collected by and hosted on G2.com.

Most of our criminal background checks complete more quickly than our former background vendor. The FADV team is also knowledgeable and helpful, especially when there is an issue. Review collected by and hosted on G2.com.

The downside is that our stats can not be easily obtained because the First Advantage system separates the criminal/background processes from the drug screen processes. Review collected by and hosted on G2.com.