--- title: First Advantage Reviews meta\_title: 'First Advantage Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how First Advantage works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- ### First Advantage Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** at First Advantage, noting friendly reps and reliable assistance. [(15 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114282&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of First Advantage, highlighting its user-friendly system and quick service. [(15 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1113799&qs=pros-and-cons#reviews) Users appreciate the **quick and responsive customer service** of First Advantage, enhancing their overall experience. [(12 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114446&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** at First Advantage, highlighting effective communication and prompt issue resolution. [(8 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225265&qs=pros-and-cons#reviews) Users commend the **knowledgeable staff** at First Advantage for their friendly support and effective problem-solving. [(7 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225631&qs=pros-and-cons#reviews) Users report **poor customer support** , facing delays and multiple departments, leading to frustration and unresolved issues. [(10 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114471&qs=pros-and-cons#reviews) Users often face **significant delays** with First Advantage, affecting hiring processes and causing frustration during support calls. [(7 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114414&qs=pros-and-cons#reviews) Users express concern over **lack of clarity** in processes, leading to confusion and inefficiencies in managing results. [(7 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225352&qs=pros-and-cons#reviews) Users report significant **process delays** in background checks, hindering hiring goals and causing frustrations with timelines. [(5 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225224&qs=pros-and-cons#reviews) Users find the **complex processes** of First Advantage frustrating, as multiple departments complicate simple requests and resolutions. [(4 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114119&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of First Advantage ##### 1. Customer Support Users commend the **exceptional customer support** at First Advantage, noting friendly reps and reliable assistance. [ See 15 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114282&qs=pros-and-cons#reviews) See Related User Reviews ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you like about First Advantage? The customer service agents are genuinely nice people. Implementation was good, not great. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Background Check service" What do you like about First Advantage? User friendly, I like it that the process is very easy to use and the customer support is great. ##### 2. Ease of Use Users appreciate the **ease of use** of First Advantage, highlighting its user-friendly system and quick service. [ See 15 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1113799&qs=pros-and-cons#reviews) See Related User Reviews HM Harshita M. Mid-Market (51-1000 emp.) 4.5/5 "Reviewing the First Advantage basis on running background check" What do you like about First Advantage? It is easy to use for beginners as well, different packages available as per client requirements MK Monika K. Enterprise (\> 1000 emp.) 5.0/5 "Rate the background check" What do you like about First Advantage? It is a hub of candidate information that helps companies hire a good candidate with a clean record. Very simple to use. ##### 3. Helpful Users appreciate the **quick and responsive customer service** of First Advantage, enhancing their overall experience. [ See 12 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114446&qs=pros-and-cons#reviews) See Related User Reviews MK Monika K. Enterprise (\> 1000 emp.) 5.0/5 "Rate the background check" What do you like about First Advantage? It is a hub of candidate information that helps companies hire a good candidate with a clean record. Very simple to use. ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you like about First Advantage? The customer service agents are genuinely nice people. Implementation was good, not great. ##### 4. Representative Responsiveness Users appreciate the **responsive customer support** at First Advantage, highlighting effective communication and prompt issue resolution. [ See 8 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "Relationship Manager for First Advantage Account" What do you like about First Advantage? We have an evergreen agreement with FA and appreciate the responsivness and customer support. Easy to use the services. Our Account Manager is resp WC Wil C. Mid-Market (51-1000 emp.) 4.0/5 "First Advantage Review" What do you like about First Advantage? The intergration with other employee systems like Workday is seemless and effective for everyday hiring and background check results, making FADV easy ##### 5. Knowledgeable Staff Users commend the **knowledgeable staff** at First Advantage for their friendly support and effective problem-solving. [ See 7 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225631&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 3.5/5 "First Advantage in Higher Education" What do you like about First Advantage? The customer service team is knowledgable about the services that First Advantage provides. The existing integrations support our business processes w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "My overall experience with First Advantage is positive." What do you like about First Advantage? I like the fact that we have a dedicated representative who works with us. ### 5 Cons or Disadvantages of First Advantage ##### 1. Poor Customer Support Users report **poor customer support** , facing delays and multiple departments, leading to frustration and unresolved issues. [ See 10 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114471&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Enterprise (\> 1000 emp.) 0.0/5 "Sterling Review" What do you dislike about First Advantage? Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquir ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.5/5 "No Customer Service + Integration Broken" What do you dislike about First Advantage? The customer support is beyond abysmal. You do not have a Customer Success Manager, so you are sent into the void whenever you email their general hel ##### 2. Delays Users often face **significant delays** with First Advantage, affecting hiring processes and causing frustration during support calls. [ See 7 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114414&qs=pros-and-cons#reviews) See Related User Reviews ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you dislike about First Advantage? They have so many different departments, each of which has a very very specific task that they can perform. We only utilize First Advantage for Driver ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "Relationship Manager for First Advantage Account" What do you dislike about First Advantage? Wait times for Customer care team on the phone can be lengthy. We have experienced difficulty with prompt customer care and will escalate if necessa ##### 3. Lack of Clarity Users express concern over **lack of clarity** in processes, leading to confusion and inefficiencies in managing results. [ See 7 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225352&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Enterprise (\> 1000 emp.) 0.0/5 "Sterling Review" What do you dislike about First Advantage? Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquir ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Easy and painless switch" What do you dislike about First Advantage? layout of the reports and access to help center ##### 4. Process Delays Users report significant **process delays** in background checks, hindering hiring goals and causing frustrations with timelines. [ See 5 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225224&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Enterprise (\> 1000 emp.) 0.0/5 "Sterling Review" What do you dislike about First Advantage? Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquir WC Wil C. Mid-Market (51-1000 emp.) 4.0/5 "First Advantage Review" What do you dislike about First Advantage? While it may not be a direct dislike with FADV, but the prolonged turn around time on some retults in some jusidictions without any real inforamtion o ##### 5. Complex Processes Users find the **complex processes** of First Advantage frustrating, as multiple departments complicate simple requests and resolutions. [ See 4 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114119&qs=pros-and-cons#reviews) See Related User Reviews ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you dislike about First Advantage? They have so many different departments, each of which has a very very specific task that they can perform. We only utilize First Advantage for Driver ![Amy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy P.") AP Amy P. Mid-Market (51-1000 emp.) 0.0/5 "Sterling is absolutely impossible to cancel" What do you dislike about First Advantage? Sterling is impossible to cancel. We have sent multiple cancellation letters. They required one to be signed on company letterhead and we complied wit ## Top-Rated Alternatives [ ![Checkr](https://images.g2crowd.com/uploads/product/hd_favicon/c9d304ee8b6dabf3c1fcb082188993d7/checkr.svg "Checkr") Checkr 4.5/5(456) ](https://www.g2.com/products/checkr/reviews) [ ![HireRight](https://images.g2crowd.com/uploads/product/hd_favicon/af2fbffc75ccc5347421dca86db0c7ee/hireright.svg "HireRight") HireRight 3.9/5(197) ](https://www.g2.com/products/hireright/reviews) [ ![GoodHire (a Checkr company)](https://images.g2crowd.com/uploads/product/hd_favicon/94f2451ce26478fb63621a2c593ba597/goodhire-a-checkr-company.svg "GoodHire (a Checkr company)") GoodHire (a Checkr company) 4.6/5(280) ](https://www.g2.com/products/goodhire-a-checkr-company/reviews) [ View All Alternatives ](https://www.g2.com/products/first-advantage/competitors/alternatives) JZ Jennifer Z. Enterprise (\> 1000 emp.) 6/20/2023 "HR Compliance Specialist" 5/5 What do you like best about First Advantage? Ease of use, excellent customer service, quick TATs, consistent reliability, out of this world support Review collected by and hosted on G2.com. What do you dislike about First Advantage? Personally, have yet to find something I dislike Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Cost, productivity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan N.") AN Alan N. Human Resource Manager Mid-Market (51-1000 emp.) 2/15/2023 "So far so GREAT" 5/5 What do you like best about First Advantage? I have only just started working with Sterling, but it is obvious they want to meet your needs. They are easy to work with and WOW is their background service quick. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Onboarding was a little difficult for me because I had a hard time understanding the person who was helping with my integration. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Past backgrounds were taking weeks!! Sterling is just a few days. Review collected by and hosted on G2.com. Show More 2/22/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 6/29/2023 "My overall experience with First Advantage is positive." 4/5 What do you like best about First Advantage? I like the fact that we have a dedicated representative who works with us. Review collected by and hosted on G2.com. What do you dislike about First Advantage? The response time for customer care emails to be answered can be long. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? I really like the new chat feature. It has cut down on my wait time to resolve issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/21/2022 "No knowledge of state regulations in regards to employment background checks" 0/5 What do you like best about First Advantage? Nothing. As a user, they are not a company you want to partner with to stay compliant with state mandates in regards to employment background checks. If you are hoping that this company with help you CYA so you don't have to know every states requirements, look elsewhere. Review collected by and hosted on G2.com. What do you dislike about First Advantage? This company willfully violates state laws regarding employment background checks. They will blame their non-compliance on you, the employer. They will tell you that they do as they are told. They do not care if they violate state laws and privacy mandates for potential hires. They operate without any regard to violating the privacy and state laws in regard to potential hires when conducting their background check reports. When questioned, they will throw this back at you, the employer and say it is your fault for requesting such information. If you think that Sterling will help keep you compliant with ever-changing regulations as far as what information you can legally obtain, look elsewhere. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? I thought this service would help us keep compliant with all the different state regulations in regards to what is legal when conducting employee background checks. But this is not the case. They just blindly do whatever and when questioned, they refer this back to you, the employer. They are not a partner that you can use to help you keep in compliance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Enterprise (\> 1000 emp.) 9/12/2022 "First Advantage has no basic competence, integrity and professionalism" 0/5 What do you like best about First Advantage? I was offered a job, and the employer hired First Advantage to do a background check. Their upload portal has technical issues from time to time; when you upload the documents, there is no field to add some comments except the document name. Their work took more than one month. This was not the worest part. I followed their instruction and got the official authentication report from the government, and they still told the employer that I failed the background check. I offered them all the official original certificates from professional institutions, but they still told the employer they couldn't verify them. They still put me in big trouble and a nightmare even though I offered all the legal documents and proof they required in a timely manner. First Advantage has no basic competence, integrity and professionalism to do their work. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Everything except their polite customer service but their customer service doesn't involve background check work. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? They didn't solve problems. Instead, they created problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JN Jeff N. Director of Business Development Mid-Market (51-1000 emp.) 2/16/2023 "Does what it needs to. A little pricy" 2.5/5 What do you like best about First Advantage? Ease of use. Was able to do what we needed. Turn around time was decent Review collected by and hosted on G2.com. What do you dislike about First Advantage? Pricing was the main factor for us looking at alternative vendors Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Verifying Criminal Records Checks in Canada and whe USA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 11/18/2022 "First Advantage is a great background check process." 5/5 What do you like best about First Advantage? I like entering our new applicant's information myself vs. relying on the applicant. They don't entering information correctly all the time. Review collected by and hosted on G2.com. What do you dislike about First Advantage? When the address doesn't seem correct but when I google the address, it seems to be right. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? I do not currently have problems that First Advantage is solving at the moment Review collected by and hosted on G2.com. Show More 12/6/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Enterprise (\> 1000 emp.) 9/26/2022 "Incompetent and Unprofessional \*\*\*\*" 0/5 What do you like best about First Advantage? There is nothing to like about First Advantage. If at all it's a pain in the proverbial. Review collected by and hosted on G2.com. What do you dislike about First Advantage? They want all employment records including periods of unemployment if any. They then call ex-employers under the guise of confirming employment dates and ask for references even though the names of other referees have been submitted separately. Do not engage even if they are the last surviving background check people on earth. The customer support is unaware of what the processing team is doing so it's a toss between different departments. Each person works in their own way without proper guidelines, Unethical behaviour is the norm. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? They can only create problems that can be damaging to an individual. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IK Imran K. Recruiter Mid-Market (51-1000 emp.) 5/12/2022 "Quick and Reliable" 4/5 What do you like best about First Advantage? As I gave title to this Quick and reliable because I have seen lot of My collegues and candidate gone through with their BG check process and had the same exp as me. Review collected by and hosted on G2.com. What do you dislike about First Advantage? what made to cut off 2 ⭐ is because I found the Process lengthy and repetitive. Most of the time you have to put the same thing you did before. Otherwise Everthing is Perfect! Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? As a Recruiter I would say having A-check for bg checking can be a saviour as generally employee always find the BG check a Hassle but when they go through with it, Its goes with Snap. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/31/2022 "Annoying and making candidate frustrating!" 0/5 What do you like best about First Advantage? None. I feel frustrated and upset with Sterling. I do not like everything in Sterling. Hope my nightmare will be over as soon as possible. Hope no company will use Sterling service as it is painful for new joiner. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Their background is started lately even I submitted all forms earlier. After 2 weeks of my submission, Sterling will keep asking me for filling out additional consent forms incrementally. Each time, Sterling will send an email to me at midnight and I need to go back to the office for printing it and sign it by hand (Electronic Signature is not allowed). As I do not have a printer and scanner at home, I need to visit my office daily during the COVID period. It is frustrating and each time, Sterling warns me, any delay will impact my start working date, will affect my family income. I need to sleep with worry and get up earlier for going back office to achieve Sterling's mission. I tried different backgrounds in different companies. Sterling is the worst one. I am planning to take another offer as I feel frustrated due to low visibility and no customer service in Sterling. All responses are automated robots. Review collected by and hosted on G2.com. Recommendations to others considering First Advantage: Please use other background check solutions in order to make candidate life easier and less frustrating! Actually, I am preparing to take another offer due to Sterling's annoying task daily. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Background Check. No benefit has been realized for me at this moment. Review collected by and hosted on G2.com. 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