--- title: First Advantage Reviews meta\_title: 'First Advantage Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how First Advantage works for a business like yours. aggregate\_rating: rating\_value: 3.4 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- ### First Advantage Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** at First Advantage, noting friendly reps and reliable assistance. [(15 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114282&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of First Advantage, highlighting its user-friendly system and quick service. [(15 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1113799&qs=pros-and-cons#reviews) Users appreciate the **quick and responsive customer service** of First Advantage, enhancing their overall experience. [(12 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114446&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** at First Advantage, highlighting effective communication and prompt issue resolution. [(8 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225265&qs=pros-and-cons#reviews) Users commend the **knowledgeable staff** at First Advantage for their friendly support and effective problem-solving. [(7 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225631&qs=pros-and-cons#reviews) Users report **poor customer support** , facing delays and multiple departments, leading to frustration and unresolved issues. [(10 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114471&qs=pros-and-cons#reviews) Users often face **significant delays** with First Advantage, affecting hiring processes and causing frustration during support calls. [(7 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114414&qs=pros-and-cons#reviews) Users express concern over **lack of clarity** in processes, leading to confusion and inefficiencies in managing results. [(7 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225352&qs=pros-and-cons#reviews) Users report significant **process delays** in background checks, hindering hiring goals and causing frustrations with timelines. [(5 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225224&qs=pros-and-cons#reviews) Users find the **complex processes** of First Advantage frustrating, as multiple departments complicate simple requests and resolutions. [(4 mentions)](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114119&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of First Advantage ##### 1. Customer Support Users commend the **exceptional customer support** at First Advantage, noting friendly reps and reliable assistance. [ See 15 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114282&qs=pros-and-cons#reviews) See Related User Reviews ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you like about First Advantage? The customer service agents are genuinely nice people. Implementation was good, not great. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great Background Check service" What do you like about First Advantage? User friendly, I like it that the process is very easy to use and the customer support is great. ##### 2. Ease of Use Users appreciate the **ease of use** of First Advantage, highlighting its user-friendly system and quick service. [ See 15 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1113799&qs=pros-and-cons#reviews) See Related User Reviews HM Harshita M. Mid-Market (51-1000 emp.) 4.5/5 "Reviewing the First Advantage basis on running background check" What do you like about First Advantage? It is easy to use for beginners as well, different packages available as per client requirements MK Monika K. Enterprise (\> 1000 emp.) 5.0/5 "Rate the background check" What do you like about First Advantage? It is a hub of candidate information that helps companies hire a good candidate with a clean record. Very simple to use. ##### 3. Helpful Users appreciate the **quick and responsive customer service** of First Advantage, enhancing their overall experience. [ See 12 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114446&qs=pros-and-cons#reviews) See Related User Reviews MK Monika K. Enterprise (\> 1000 emp.) 5.0/5 "Rate the background check" What do you like about First Advantage? It is a hub of candidate information that helps companies hire a good candidate with a clean record. Very simple to use. ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you like about First Advantage? The customer service agents are genuinely nice people. Implementation was good, not great. ##### 4. Representative Responsiveness Users appreciate the **responsive customer support** at First Advantage, highlighting effective communication and prompt issue resolution. [ See 8 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225265&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "Relationship Manager for First Advantage Account" What do you like about First Advantage? We have an evergreen agreement with FA and appreciate the responsivness and customer support. Easy to use the services. Our Account Manager is resp WC Wil C. Mid-Market (51-1000 emp.) 4.0/5 "First Advantage Review" What do you like about First Advantage? The intergration with other employee systems like Workday is seemless and effective for everyday hiring and background check results, making FADV easy ##### 5. Knowledgeable Staff Users commend the **knowledgeable staff** at First Advantage for their friendly support and effective problem-solving. [ See 7 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225631&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") T Verified User Enterprise (\> 1000 emp.) 3.5/5 "First Advantage in Higher Education" What do you like about First Advantage? The customer service team is knowledgable about the services that First Advantage provides. The existing integrations support our business processes w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "My overall experience with First Advantage is positive." What do you like about First Advantage? I like the fact that we have a dedicated representative who works with us. ### 5 Cons or Disadvantages of First Advantage ##### 1. Poor Customer Support Users report **poor customer support** , facing delays and multiple departments, leading to frustration and unresolved issues. [ See 10 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114471&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Enterprise (\> 1000 emp.) 0.0/5 "Sterling Review" What do you dislike about First Advantage? Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquir ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 0.5/5 "No Customer Service + Integration Broken" What do you dislike about First Advantage? The customer support is beyond abysmal. You do not have a Customer Success Manager, so you are sent into the void whenever you email their general hel ##### 2. Delays Users often face **significant delays** with First Advantage, affecting hiring processes and causing frustration during support calls. [ See 7 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114414&qs=pros-and-cons#reviews) See Related User Reviews ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you dislike about First Advantage? They have so many different departments, each of which has a very very specific task that they can perform. We only utilize First Advantage for Driver ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.0/5 "Relationship Manager for First Advantage Account" What do you dislike about First Advantage? Wait times for Customer care team on the phone can be lengthy. We have experienced difficulty with prompt customer care and will escalate if necessa ##### 3. Lack of Clarity Users express concern over **lack of clarity** in processes, leading to confusion and inefficiencies in managing results. [ See 7 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225352&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Enterprise (\> 1000 emp.) 0.0/5 "Sterling Review" What do you dislike about First Advantage? Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquir ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Easy and painless switch" What do you dislike about First Advantage? layout of the reports and access to help center ##### 4. Process Delays Users report significant **process delays** in background checks, hindering hiring goals and causing frustrations with timelines. [ See 5 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=2225224&qs=pros-and-cons#reviews) See Related User Reviews ![Melissa C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa C.") MC Melissa C. Enterprise (\> 1000 emp.) 0.0/5 "Sterling Review" What do you dislike about First Advantage? Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquir WC Wil C. Mid-Market (51-1000 emp.) 4.0/5 "First Advantage Review" What do you dislike about First Advantage? While it may not be a direct dislike with FADV, but the prolonged turn around time on some retults in some jusidictions without any real inforamtion o ##### 5. Complex Processes Users find the **complex processes** of First Advantage frustrating, as multiple departments complicate simple requests and resolutions. [ See 4 mentions ](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114119&qs=pros-and-cons#reviews) See Related User Reviews ![Brooke B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke B.") BB Brooke B. Enterprise (\> 1000 emp.) 1.0/5 "Be prepared to sit on hold for a long time!" What do you dislike about First Advantage? They have so many different departments, each of which has a very very specific task that they can perform. We only utilize First Advantage for Driver ![Amy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy P.") AP Amy P. Mid-Market (51-1000 emp.) 0.0/5 "Sterling is absolutely impossible to cancel" What do you dislike about First Advantage? Sterling is impossible to cancel. We have sent multiple cancellation letters. They required one to be signed on company letterhead and we complied wit ## Top-Rated Alternatives [ ![Checkr](https://images.g2crowd.com/uploads/product/hd_favicon/c9d304ee8b6dabf3c1fcb082188993d7/checkr.svg "Checkr") Checkr 4.5/5(456) ](https://www.g2.com/products/checkr/reviews) [ ![HireRight](https://images.g2crowd.com/uploads/product/hd_favicon/af2fbffc75ccc5347421dca86db0c7ee/hireright.svg "HireRight") HireRight 3.9/5(197) ](https://www.g2.com/products/hireright/reviews) [ ![GoodHire (a Checkr company)](https://images.g2crowd.com/uploads/product/hd_favicon/94f2451ce26478fb63621a2c593ba597/goodhire-a-checkr-company.svg "GoodHire (a Checkr company)") GoodHire (a Checkr company) 4.6/5(280) ](https://www.g2.com/products/goodhire-a-checkr-company/reviews) [ View All Alternatives ](https://www.g2.com/products/first-advantage/competitors/alternatives) ![Manoj G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manoj G.") MG Manoj G. Mid-Market (51-1000 emp.) 3/20/2023 "Bugs Bugs Bugs and then a lot of bugs" 0/5 What do you like best about First Advantage? None nada, there is nothing I can say positively about this product. Their product is slow full of bugs and tech support is just incompetent. Please avoid them, they don't deserve your hard-earned money. Review collected by and hosted on G2.com. What do you dislike about First Advantage? - Bugs Bugs Bugs and then a lot of bugs - Support staff is incompetent and not helpful at all. - They asked me to send my BGC application 3 times, and it takes at least 1 hr to complete it. Such a waste of time and effort. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? This particular product appears to lack any real value or practicality. It doesn't seem to offer any benefits or advantages over similar products that are already available in the market. In fact, it's quite the opposite - the product seems to be nothing more than a waste of time and resources. As a result, it doesn't deserve to be on the market at all. It would be best to remove this product and focus on creating something that provides more value and actually solves a problem. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy P.") AP Amy P. Mid-Market (51-1000 emp.) 7/10/2023 "Sterling is absolutely impossible to cancel" 0/5 What do you like best about First Advantage? absolutely nothing. It is truly the worst, and I wish we had never signed up for it. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Sterling is impossible to cancel. We have sent multiple cancellation letters. They required one to be signed on company letterhead and we complied with their asinine request. Still, we keep receiving invoices 7 months later, and each time we have to jump through some ridiculous amount of hurdles, only for them to come back and invoice us again. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Background checks Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 1/9/2024 "Great Background Check service" 4/5 What do you like best about First Advantage? User friendly, I like it that the process is very easy to use and the customer support is great. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Limited languege options. It would be better if more languages are included. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Background checks are easier to use, and faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ES Eula S. Mid-Market (51-1000 emp.) 6/20/2023 "Stellar Customer Service" 4.5/5 What do you like best about First Advantage? There is always someone available to assist. The follow-up is very helpful to our company. I am NOW happy with the service provided by First Advantage, Kristin Hennes specifically. Kristin is always readily available to provide assistance to our team. Review collected by and hosted on G2.com. What do you dislike about First Advantage? The employees are not all trained the same, the first 3 years was not a plesant experience. We have to say we have saw a major improvement. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Drug Test results turn-around time frame. Quick results has helped us during our busy hiring season, which is causing more production. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 6/21/2023 "Michael Walker (FK) Review" 5/5 What do you like best about First Advantage? What I enjoy best about First Advantge is the in depth and detailed assistance provided by their team members. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Something I dislike about First Advantage is that sometimes it seems as if the process is too automated. Because of this, there are certain aspects of the process that can be overlooked. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? At the moment, FADV is healing up quickly oeefrom background checks and drug screenings. Because of this we are able to move candidates through the onboarding process quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite KD Karen D. Enterprise (\> 1000 emp.) 6/30/2023 "Director, HR Compliance" 5/5 What do you like best about First Advantage? Account Rep is extremely helpful and always availalbe to assist Review collected by and hosted on G2.com. What do you dislike about First Advantage? call times can take a long time to resolve issues Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? One site for our applicants to complete background, and schedule drug testing and fingerprints. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SS Stacy S. Enterprise (\> 1000 emp.) 6/20/2023 "Great background check vendor, amazing client service and quick turn around times" 5/5 What do you like best about First Advantage? Quick turn around times, good customer service, easy and user friendly system. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Nothing that I do not like. Have had a great experience. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Creating a safe work environment for our business as we deal with children. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MW Mildred W. Enterprise (\> 1000 emp.) 6/12/2023 "2023 Feedback" 5/5 What do you like best about First Advantage? Speed of verification and easy to read reports. Customer service ability to respond quickly. Review collected by and hosted on G2.com. What do you dislike about First Advantage? Some criminal cases are delayed to no fault of FA and it does create a negative reaction with our users. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? Better Customer Service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Enterprise (\> 1000 emp.) 6/12/2023 "Great turnaround time and great customer service" 5/5 What do you like best about First Advantage? We love that the turnaround time is quick and accurate compared to our previous vendor. The customer service that we receive from our account manager is exceptional. Review collected by and hosted on G2.com. What do you dislike about First Advantage? The costs for backgrounds have gotten quite high, although we understand that the cost of many things have been on the rise. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? First advantage is able to give us a quick and accurate background report for our US employees. This helps us tremendously with the onboarding process Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carrie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carrie W.") CW Carrie W. Manager, Human Resource Shared Services Enterprise (\> 1000 emp.) 6/15/2023 "It's been a good ride, so far!" 4.5/5 What do you like best about First Advantage? Most of our criminal background checks complete more quickly than our former background vendor. The FADV team is also knowledgeable and helpful, especially when there is an issue. Review collected by and hosted on G2.com. What do you dislike about First Advantage? The downside is that our stats can not be easily obtained because the First Advantage system separates the criminal/background processes from the drug screen processes. Review collected by and hosted on G2.com. What problems is First Advantage solving and how is that benefiting you? We are working on developing our NYC two-step background screen process and expanding our Oraltox offering for pre-employment Review collected by and hosted on G2.com. 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