--- title: First Advantage Reviews meta_title: 'First Advantage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how First Advantage works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 111 scale: '5' date_modified: '2026-07-17' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # First Advantage Reviews **Vendor:** First Advantage **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 3.4/5.0 **Total Reviews:** 111 ## About First Advantage First Advantage delivers comprehensive background check and drug screening solutions that enable employers and housing providers to make confident applicant choices, reduce risk, and maintain compliance. With offices worldwide, First Advantage leverages leading technology and some of the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or resident background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com. ## First Advantage Pros & Cons **What users like:** - Users commend the **exceptional customer support** at First Advantage, noting friendly reps and reliable assistance. (15 reviews) - Users appreciate the **ease of use** of First Advantage, highlighting its user-friendly system and quick service. (15 reviews) - Users appreciate the **quick and responsive customer service** of First Advantage, enhancing their overall experience. (12 reviews) - Users appreciate the **responsive customer support** at First Advantage, highlighting effective communication and prompt issue resolution. (8 reviews) - Users commend the **knowledgeable staff** at First Advantage for their friendly support and effective problem-solving. (7 reviews) - Speed (7 reviews) - Background Checks (6 reviews) - Users appreciate the **genuine kindness** of customer service agents, enhancing their overall experience with First Advantage. (5 reviews) - Staff Expertise (5 reviews) - Staff Helpfulness (5 reviews) **What users dislike:** - Users report **poor customer support** , facing delays and multiple departments, leading to frustration and unresolved issues. (10 reviews) - Users often face **significant delays** with First Advantage, affecting hiring processes and causing frustration during support calls. (7 reviews) - Users express concern over **lack of clarity** in processes, leading to confusion and inefficiencies in managing results. (7 reviews) - Users report significant **process delays** in background checks, hindering hiring goals and causing frustrations with timelines. (5 reviews) - Users find the **complex processes** of First Advantage frustrating, as multiple departments complicate simple requests and resolutions. (4 reviews) - Time-Consuming (4 reviews) - Poor Onboarding (3 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Limited Access (2 reviews) ## First Advantage Discussions - [What is A-Check Global used for?](https://www.g2.com/discussions/what-is-a-check-global-used-for) - [What do you know about First Advantage?](https://www.g2.com/discussions/what-do-you-know-about-first-advantage) - [How Good Is First Advantage background check?](https://www.g2.com/discussions/how-good-is-first-advantage-background-check) - [What does First Advantage look for?](https://www.g2.com/discussions/what-does-first-advantage-look-for) - [What shows up on a First Advantage background check?](https://www.g2.com/discussions/what-shows-up-on-a-first-advantage-background-check) - [View First Advantage pricing details and edition comparison](https://www.g2.com/products/first-advantage/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+02%3A49%3A10+-0500&secure%5Bsession_id%5D=88a84651-fd42-4d87-b9a0-5f98fb8bb15a&secure%5Btoken%5D=5ac9075dbea1660ddbcea33d4cd76dcca782f94b082b6c90c19828ae41a6c9a8&format=llm_user) ## First Advantage Integrations - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) ## First Advantage Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top First Advantage Alternatives - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (442 reviews) - [HireRight](https://www.g2.com/products/hireright/reviews) - 3.9/5.0 (180 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)