--- title: First Advantage Reviews meta_title: 'First Advantage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 111 reviews by the users' company size, role or industry to find out how First Advantage works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 111 scale: '5' date_modified: '2026-08-09' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # First Advantage Reviews **Vendor:** First Advantage **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 3.4/5.0 **Total Reviews:** 111 ## About First Advantage First Advantage delivers comprehensive background check and drug screening solutions that enable employers and housing providers to make confident applicant choices, reduce risk, and maintain compliance. With offices worldwide, First Advantage leverages leading technology and some of the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or resident background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com. ## First Advantage Pros & Cons **What users like:** - Users commend the **exceptional customer support** at First Advantage, noting friendly reps and reliable assistance. (15 reviews) - Users appreciate the **ease of use** of First Advantage, highlighting its user-friendly system and quick service. (15 reviews) - Users appreciate the **quick and responsive customer service** of First Advantage, enhancing their overall experience. (12 reviews) - Users appreciate the **responsive customer support** at First Advantage, highlighting effective communication and prompt issue resolution. (8 reviews) - Users commend the **knowledgeable staff** at First Advantage for their friendly support and effective problem-solving. (7 reviews) - Speed (7 reviews) - Background Checks (6 reviews) - Users appreciate the **genuine kindness** of customer service agents, enhancing their overall experience with First Advantage. (5 reviews) - Staff Expertise (5 reviews) - Staff Helpfulness (5 reviews) **What users dislike:** - Users report **poor customer support** , facing delays and multiple departments, leading to frustration and unresolved issues. (10 reviews) - Users often face **significant delays** with First Advantage, affecting hiring processes and causing frustration during support calls. (7 reviews) - Users express concern over **lack of clarity** in processes, leading to confusion and inefficiencies in managing results. (7 reviews) - Users report significant **process delays** in background checks, hindering hiring goals and causing frustrations with timelines. (5 reviews) - Users find the **complex processes** of First Advantage frustrating, as multiple departments complicate simple requests and resolutions. (4 reviews) - Time-Consuming (4 reviews) - Poor Onboarding (3 reviews) - Expensive (2 reviews) - Integration Issues (2 reviews) - Limited Access (2 reviews) ## First Advantage Reviews ### 1. Be prepared to sit on hold for a long time! **Rating:** 1.0/5.0 stars **Reviewed by:** Brooke B. | Center Director / District Staffing Lead, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about First Advantage?** The customer service agents are genuinely nice people. Implementation was good, not great. **What do you dislike about First Advantage?** They have so many different departments, each of which has a very very specific task that they can perform. We only utilize First Advantage for Driver Qualification records. You would think I only would need to talk to one department - wrong! For example, if I call and need to update someone's driver's license number, I talk to one team. For a drug testing question, it is another team. If I need help with a driver file after it has been returned and completed, they have yet another department. I created a G2 account and am writing this review while I am on hold - we are going on one hour now just to get two very basic issues resolved. Had I known it would be this terrible, we would not have selected First Advantage. **What problems is First Advantage solving and how is that benefiting you?** Driver compliance ### 2. First Advantage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Wil C. | Human resources admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about First Advantage?** The intergration with other employee systems like Workday is seemless and effective for everyday hiring and background check results, making FADV easy to use. I have only had to contact customer support a handful a times, and each time was quick and resolved my issue. **What do you dislike about First Advantage?** While it may not be a direct dislike with FADV, but the prolonged turn around time on some retults in some jusidictions without any real inforamtion on the delay or if there is a way to speed things up. **What problems is First Advantage solving and how is that benefiting you?** We use FADV for Background checks for mgmt positions to evaluate the risk when hiring. It has been the prime focus and discussion when hiring to ensure we are hiring the right candidate(s). ### 3. If I saw FADV on a dating app, I'd swipe right! **Rating:** 5.0/5.0 stars **Reviewed by:** Rivers O. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about First Advantage?** FADV knows how we do business. They get us. This translates into a partnership defined by trust, consultative support, and innovation. FADV doesn't let complexity get in the way of business. Meredith and Matt connect me to resources and put information within my reach at the right time, every time. **What do you dislike about First Advantage?** I don't dislike anything about our partnership with FADV. I quite simply could not do this without them. I've shopped around and there is no comparison. Several years ago, we had customer service issues. The way the FADV team addressed and resolved the problems - and have remained dedicated - gives me the confidence that they are committed to our partnership and are supportive of our mission. **What problems is First Advantage solving and how is that benefiting you?** We have a large federation of member organizations across the country. FADV provides products that are built to adhere to our safety standards. We know that our members are fully compliant with our requirements when they are using FADV for background checks. ### 4. People are Great - Support Systems Are Not **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about First Advantage?** The people. The reps are incredibly friendly; many times I find myself laughing and connecting with them. The majority of my interactions are with someone who is trying their very best to get me an answer to my question or solution to my problem. **What do you dislike about First Advantage?** Being bounced around when calling for support. The people are wonderful, but they seem to be limited by their departnement, on what they can help with. It seems to me that the issue is with the systems and setup of support functions. I've also had some widly difficult experiences, such as: not being able to release criminal elements after adjudicating non-criminal elements; or having candidates be sent to a screening location that would take them over an hour to get to. **What problems is First Advantage solving and how is that benefiting you?** First Advantage is doing the leg work to verify an individual's work and criminal history, education, drug screens, and also checking sanctions. First Advantage is keeping us in compliance (FCRA, ban the box laws, etc.) ### 5. First Advantage in Higher Education **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about First Advantage?** The customer service team is knowledgable about the services that First Advantage provides. The existing integrations support our business processes well. Additionally, the platform provides the end user a seamless experience for compelting their background check processes. **What do you dislike about First Advantage?** We have experienced some significant delays in the processing of background checks, resulting in new hires being pushed back and our organization failing to meet hiring goals and deadlines. First Advantage has worked diligently with us to improve this as they are able. **What problems is First Advantage solving and how is that benefiting you?** First Advantage represents a significant improvement in our backgound check solution. Their seamless implementation and existing integrations made the transition easier - from a technical standpoint- than other vendors might have been. We are benefitting from a more user-friendly platform for background check completion and information regarding the processing of our new hires. ### 6. Relationship Manager for First Advantage Account **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about First Advantage?** We have an evergreen agreement with FA and appreciate the responsivness and customer support. Easy to use the services. Our Account Manager is responsive and a true partner. **What do you dislike about First Advantage?** Wait times for Customer care team on the phone can be lengthy. We have experienced difficulty with prompt customer care and will escalate if necessary. **What problems is First Advantage solving and how is that benefiting you?** FA conducts BGC's and drug screening at local clinics for all our manufacturing and distribuion facilities across the U.S. ### 7. I would highly recommend First Advantage **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about First Advantage?** We use FADV for pre-employment screening, WOTC and I-9s. I love having one vendor that can take on so many of our services under one umbrella. Our Customer Success Director is the best. She quickly responds to emails and addresses any of our questions and concerns. (Thank you, Lamis!) **What do you dislike about First Advantage?** Everything has been positive. Nothing comes to mind for dislikes. **What problems is First Advantage solving and how is that benefiting you?** FADV provides us with an efficient way to perform drug testing and pre-employment screenings, allowing my team to focus on other priorities. ### 8. Great Background Check service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about First Advantage?** User friendly, I like it that the process is very easy to use and the customer support is great. **What do you dislike about First Advantage?** Limited languege options. It would be better if more languages are included. **What problems is First Advantage solving and how is that benefiting you?** Background checks are easier to use, and faster. ### 9. Stellar Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Eula S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about First Advantage?** There is always someone available to assist. The follow-up is very helpful to our company. I am NOW happy with the service provided by First Advantage, Kristin Hennes specifically. Kristin is always readily available to provide assistance to our team. **What do you dislike about First Advantage?** The employees are not all trained the same, the first 3 years was not a plesant experience. We have to say we have saw a major improvement. **What problems is First Advantage solving and how is that benefiting you?** Drug Test results turn-around time frame. Quick results has helped us during our busy hiring season, which is causing more production. ### 10. Michael Walker (FK) Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about First Advantage?** What I enjoy best about First Advantge is the in depth and detailed assistance provided by their team members. **What do you dislike about First Advantage?** Something I dislike about First Advantage is that sometimes it seems as if the process is too automated. Because of this, there are certain aspects of the process that can be overlooked. **What problems is First Advantage solving and how is that benefiting you?** At the moment, FADV is healing up quickly oeefrom background checks and drug screenings. Because of this we are able to move candidates through the onboarding process quickly. ### 11. Great background check vendor, amazing client service and quick turn around times **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about First Advantage?** Quick turn around times, good customer service, easy and user friendly system. **What do you dislike about First Advantage?** Nothing that I do not like. Have had a great experience. **What problems is First Advantage solving and how is that benefiting you?** Creating a safe work environment for our business as we deal with children. ### 12. 2023 Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Mildred W. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about First Advantage?** Speed of verification and easy to read reports. Customer service ability to respond quickly. **What do you dislike about First Advantage?** Some criminal cases are delayed to no fault of FA and it does create a negative reaction with our users. **What problems is First Advantage solving and how is that benefiting you?** Better Customer Service. ### 13. Great turnaround time and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about First Advantage?** We love that the turnaround time is quick and accurate compared to our previous vendor. The customer service that we receive from our account manager is exceptional. **What do you dislike about First Advantage?** The costs for backgrounds have gotten quite high, although we understand that the cost of many things have been on the rise. **What problems is First Advantage solving and how is that benefiting you?** First advantage is able to give us a quick and accurate background report for our US employees. This helps us tremendously with the onboarding process ### 14. HR Compliance Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer Z. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about First Advantage?** Ease of use, excellent customer service, quick TATs, consistent reliability, out of this world support **What do you dislike about First Advantage?** Personally, have yet to find something I dislike **What problems is First Advantage solving and how is that benefiting you?** Cost, productivity ### 15. My overall experience with First Advantage is positive. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about First Advantage?** I like the fact that we have a dedicated representative who works with us. **What do you dislike about First Advantage?** The response time for customer care emails to be answered can be long. **What problems is First Advantage solving and how is that benefiting you?** I really like the new chat feature. It has cut down on my wait time to resolve issues. ## First Advantage Discussions - [What is A-Check Global used for?](https://www.g2.com/discussions/what-is-a-check-global-used-for) - [What do you know about First Advantage?](https://www.g2.com/discussions/what-do-you-know-about-first-advantage) - [How Good Is First Advantage background check?](https://www.g2.com/discussions/how-good-is-first-advantage-background-check) - [What does First Advantage look for?](https://www.g2.com/discussions/what-does-first-advantage-look-for) - [What shows up on a First Advantage background check?](https://www.g2.com/discussions/what-shows-up-on-a-first-advantage-background-check) - [View First Advantage pricing details and edition comparison](https://www.g2.com/products/first-advantage/reviews?filters%5Bsentiment_snippet%5D=1114282&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A03%3A02+-0500&secure%5Bsession_id%5D=8349c945-2057-46cb-a7f5-f84b11a6e9df&secure%5Btoken%5D=edc200182b079f4dda841d58b85821647b3a6159162eac7cbf5e20340fc2a38f&format=llm_user) ## First Advantage Integrations - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) ## First Advantage Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard - Tenant Screening - Employment Screening - Drug & Health Screenings **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications - Status Tracking - Applicant Tracking **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Background Check Additional Functionality** - Integrations - Mobility - Messaging - Third-Party Integrations - Screening Services Integration **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **AI Investigation and Verification - Background Check** - Verification - Employment Eligibility Verification - Education Verification - Data Verification - Identity Verification **Additional Functionality** - Assessment Management - Workflow Management - Employee Onboarding - Batch Processing - Reference Checking - Compliance Management - Records Management - Fraud Detection - API - Reporting & Statistics - Generative AI - Real-Time Monitoring - Feedback Management - Search/Filter - Online Applications - AI Copilot - Candidate Profiles - Reporting/Analytics - Real-Time Reporting - Job Application Management - Secure Data Storage - Self Service Portal - Visual Analytics - Summary Reports - SSL Security - Historical Reporting - Recruitment Management - Customizable Reports - Reminders ## Top First Advantage Alternatives - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (443 reviews) - [HireRight](https://www.g2.com/products/hireright/reviews) - 3.9/5.0 (180 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)