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AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/26/2024

"Excellent service and portal!"

5/5

What do you like best about Firmex Virtual Data Room?

I think that firmex is extremely intuitive and easy to use. We find it very useful for sharing information with the respective parties in all our deals. Customer support has also been on point, particularly when we are trying to look for a feature. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

I don't think there is a much to dislike. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks for the feedback, great to hear about your experience and your thoughts on the ease of use and intuitiveness of the platform. Our customer support team is one of our competitive advantages and has been recognized with winning Stevie awards annually, as it's a testament to the knowledge they provide to our customer base.

MM

Mansi M.

Associate

Mid-Market (51-1000 emp.)

7/3/2024

"Robust, secure and seamless dataroom service experience with exemplary customer support"

5/5

What do you like best about Firmex Virtual Data Room?

The platform is very secure and robust. We could easily navigae through documents due to user friendly interface with much ease to add, delete, amend, redact etc. The intuitive interface is well developed for all transactional needs. Customer support has been exemplary.Any queries or issues regarding user access, USB Archive etc.were addressed promptly and ensuring we were fully satisfied with the resolution by frequent check-in. The high standard of service provided by Firmex will allow me to use their services time and again. I highly recommendtheir services to any organization in need of a reliable and efficient dataroom. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

No disappointments from use of dataroom. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks Mansi for the amazing and kind words about our platform. Glad to hear you had such a positive experience and we look forward to continually working with you on all your VDR project needs.

UG

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

7/23/2024

"An essential tool to support compliance"

5/5

What do you like best about Firmex Virtual Data Room?

I like the search function and opening multiple tabs to toggle between them.

An interactive link, in the legislation to open up other document, direct would be super helpful, as the documents all refer to each other and it gets complicated quite quickly.

I really like the compliance overview documents as they are super helpful and really support my role in a fast and efficient way when explaining to key stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

I would really like one tab, to open all current legislation, that is active, instead of searching or looking in the different sections. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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We appreciate the feedback and great to hear your opinion of being an essential tool to support compliance. In terms of the centralization you are looking for, we do offer Global login to see all of the data rooms you are active in, as well as offer a subscription. Perhaps your login credentials or level of access is impeding you from seeing this.

JP

Jay P.

Director of Business Development

Small-Business (50 or fewer emp.)

3/4/2024

"Stable and Easy to Use"

4.5/5

What do you like best about Firmex Virtual Data Room?

Very easy to use. The training was good but unnecessary. It's a logical system that allows for flexibility and a wide array of options when sharing docs. We had no issues with implementation and several of us use the platform regularly. Customer Support was needed initially and they were great - we had one issue we needed help with and we had the answer in 3 hours. We were able to integrate the system quickly into our regular business practices. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

There was some confusion on how to share documents and then allow people to easily download the documents they needed. We were able to figure this out with Support and we haven't had any issues since. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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We appreciate the feedback, as well as the anecdotal feedback about your experience with our customer support team as they are availabe 24/7/365 for any user that is accessing your data room. As for implementation, it's all turnkey on our end as we can have your data room up within an hour after processing a signed agreement.

UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/22/2024

"Great Virtual Data Room"

5/5

What do you like best about Firmex Virtual Data Room?

VDR interface is very easy to use.

I like the print Index function the most where I can see what types of files are in the folders. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

VDR is very easy to use and straightfoward. No dislikes Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks for the feedback, always great to hear when someone posts a positive response like yours. We look forward to continually working with you on all your VDR needs.

AC

Verified User in Consulting

Small-Business (50 or fewer emp.)

6/7/2024

"Firmex VDR Fulfills All Our Needs at a Reasonable Price and With an Impeccable Customer Service Team"

5/5

What do you like best about Firmex Virtual Data Room?

Ease of use and superb customer service, all at a reasonable price. I find uploading and downloading files less tedious than most competitor sites I've used. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

Sometimes I think figuring out permissions when there are multiple folders in a data room could be a little easier, but I'm being nit picky just to have some sort of minor negative. Also, I would like to be able to delete groups or people without having to contact customer service, but I understand the reason this is set up the way it is. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks for the feedabck on the ease of use and our customer service team, as both of those are part of our competitive advantage within the industry. We offer one of the only solutions with the ability to upload/download 50 GB within the browser at a time. As for deleting groups and users, you can do that through the group tab via drop down arrows that are available as you do not have to contact support if you have the admin ability to do so. Here is the link to our Knowledge Base for deleting groups - https://support.firmex.com/hc/en-us/articles/216254358-How-do-I-delete-a-group

See how Firmex Virtual Data Room improved

UL

Verified User in Law Practice

Mid-Market (51-1000 emp.)

10/15/2024

"Excellent site for diligence documents"

4.5/5

What do you like best about Firmex Virtual Data Room?

The data room is well organized and can be personalized in accordance with the nature of the documents included in the data site. The security of the data room is impressive and the features are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

The layout could be updated to be more user friendly. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks for the feedback on how easy the functionality of the platform was to use. As for the User interface, we are in the process of updating the platofrm and have implemented part of that change with the rest to be rolled out.

AF

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/28/2024

"10/10 support"

5/5

What do you like best about Firmex Virtual Data Room?

It is very user-friendly and the Firmex support is extremly responsive. I never experienced an issue after using it daily for many months. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

I wanted to see for a specific document which access was given to which group and by whom, but this is unfortunately not a data that is available. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks for the feedback on the user-friendliness of our interface and the support response, as both of those are competitive advantages we have over our providers in the VDR space. As for seeing specific document permissions, we have a tool called View As which allows you to see what guest users have and don't have access to.

See how Firmex Virtual Data Room improved

NM

Niral M.

CFO

Mid-Market (51-1000 emp.)

6/20/2024

"Excellent data room: easy to use and manage"

4.5/5

What do you like best about Firmex Virtual Data Room?

Firmex provides a very robust portal and administrative capabilities to manage a data room.

The interface is intuitive and very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

The upload feature requires a refresh. But it is a small hassle Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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We appreciate the feedback when it comes to user interface and the intuitiveness of the platform. Our upload feature has been improved to allow up to 50 GB of data which is the most in the industry, as industry standards are 5 GB. We are also in the process of improving our current UI look to be more updated.

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/7/2024

"Great Data Room Tool"

5/5

What do you like best about Firmex Virtual Data Room?

The functionality of the tool is very simple and intuitive. It is very quick and easy to setup a secure data room. The ability to redact in the tool and quickly verify how each user group will see things is great. Quick to respond customer support team and the account managers are very accessible as well. Review collected by and hosted on G2.com.

What do you dislike about Firmex Virtual Data Room?

THe Q&A group settings and the limitations on one user only being able to have one function. Review collected by and hosted on G2.com.

Response from James Le huquet of Firmex Virtual Data Room

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Thanks for the amazing piece of feedback, it's always great to hear about a users experience with our redaction tool and overall intuitiveness of the product. I am curious to better understand how you would want a user to have multiple roles within the Q&A tool, feel free to connect with me directly at james.lehuquet@firmex.com.