Comms Flow - That feature allows our organization for further automate certain actions that usually would need to be manually done and that introduces possibility of mistakes , delays and failure. Review collected by and hosted on G2.com.

I still don't understand how their licensing model works - however our CSM manager has been keeping us up to date on how this goes. I'd love to see an easier model that makes it easy to track subscriptions ! Review collected by and hosted on G2.com.

Blameless connects seamlessly with other tools, is fairly robust, customizable, features great reporting, and meets a variety of use cases for our company. Review collected by and hosted on G2.com.

Blameless lacks some feature customization paths, but the team is receptive to feedback and regularly rolls out improvements based on feedback. Review collected by and hosted on G2.com.

The ease of use, especially the slack integration and how most of the work can be done from within the incident slack channel itself, without having to login to the UI. Review collected by and hosted on G2.com.

The reporting functionality can be much better. It's confusing to setup reports and we end up using an external tool to help with it. An additional ask would be to provide the ability to email the reports to a configurable set of recepients. Review collected by and hosted on G2.com.

Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools. Review collected by and hosted on G2.com.

Blameless also has a web interface that does some thing well, but also lacks in some other ways. I do like the fact that the interface is relatively clean, but there are some odd UX choices. For example small edit icons that are hidden on the right side of a form to 'unlock' it for editing. If you know about these, you can get used to them, but during an incident I'd rather not spend time looking through the UI to find an option.

Also, for retrospectives we have decided to slick with Confluence because of it's much better support for collaboration and discussion. I would advice Blameless to not try to match the features of Confluence here, but I would very much appreciate if they could more tightly integrate with Confluence so I can manage the retro in one place. Review collected by and hosted on G2.com.

The enablement and help during onboarding from Balmeless' CS team was outstanding - they really helped educate and partner with my team on various enablement sessions. It truly felt like a partnership. Kudos to the entire CS org at Blameless. Review collected by and hosted on G2.com.

No major downsides to the product - in fact it is one of the best-in-class Incident Repsonse product out there Review collected by and hosted on G2.com.

it boasts a comprehensive task list, streamlining the onboarding process for any new team member. Additionally, it incorporates an extensive "N Why's" template, facilitating the exploration of in-depth causes behind incidents. The inclusion of a comments feature further enhances its utility, particularly during discussions surrounding retrospectives or post-mortems. Review collected by and hosted on G2.com.

We've encountered a recurring problem related to accessing retrospectives, which has been duly reported to the blameless team. However, a definitive estimated time of resolution (ETA) for the fix has not been provided. This issue has persisted for a considerable duration and appears to be affecting only certain users. Review collected by and hosted on G2.com.

The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis. Review collected by and hosted on G2.com.

I wish the UI was a tab bit more polished when comparing to using it via slack but it's nothing that can't be fixed. Just some little browser kinks/bugs here and there. Review collected by and hosted on G2.com.

Blameless automates much of our incident management admin, saving time and improving consistency.

Blameless enables us to track both required and ad-hoc incident management tasks using the same interface.

No lock-in - you can use Blameless for retrospecives and reporting or export your data to another tool.

Excellent onboarding and support. Review collected by and hosted on G2.com.

UX is occasionally unpolished, but is improving. Review collected by and hosted on G2.com.

The people dedicate hans-on time to help onboard and continually support your incident management configuration needs. Review collected by and hosted on G2.com.

There are some additional features that we would like to see built into the product but their product team has been really receptive to these feature requests. Review collected by and hosted on G2.com.

The personal support from the Blameless team and response to feedback, issues, bugs, etc. is amazing. Review collected by and hosted on G2.com.

Some categories do not allow for customization to fit current process and you must adapt some parts to the Blameless structure. Review collected by and hosted on G2.com.