It streamlines the Incident response process by automating cumbersome tasks like creating a slack channel, audio bridge, and adding responders to a triage. It is also easily integrated. Review collected by and hosted on G2.com.

No downside. Maybe some features regarding stakeholder communications would be a possible enhancement Review collected by and hosted on G2.com.

I love that Blameless allows engineers to focus on whats important, remediating the incident. Integrating within slack allows for engineers to open, document, and resolve incidents from within their standard communcations tool.

With Blameless, Machinify leverages weekly retrospectives to give the broader team awareness in what went wrong throughout the week and how we can avoid it in the future. Reliability insights enables engineering managers to view open incidents, time to resolution and identify patterns within incidents over the past week.

As we continue to rely on Blameless at our organization, engineers continue to focus on excellence when it comes to operating our platform.

Blameless customer support is focused on ensuring all customers are enabled and unblocked throughout their use of the product.

Our organization has over 2000 incidents using Blameless, and we use it every day. Review collected by and hosted on G2.com.

I wish there was more automation around communication, remediation and documentation of incidents within Blameless.

I would love to see more power behind reliability insights and SLOs. Review collected by and hosted on G2.com.

The slack integration is particularly solid, enjoy the fact that I dont need to leave slack to complete an incident end to end. Review collected by and hosted on G2.com.

The inbuilt reliability insights are clunky and less than useful. Actually easier to export all incident data using the API and manipulate in a third party tool. Slack integration is great however it would be even better if more functions were integrated. Completion of retrospectives in slack would be excellent Review collected by and hosted on G2.com.

We have had Blameless for a couple of years now. This product is crucial for when we are dealing with an incident within our organization. They have a lot of integrations into the platforms we use (Slack, JIRA, Zoom, etc) and allow for a seamless way to bring the necessary teams together when needed most. Review collected by and hosted on G2.com.

They have had some restructuring internally that cause a bit of a headache for us initially. Now that they are past that, we hope to have resolved those going forward. Review collected by and hosted on G2.com.

FireHydrant is essential to the practice of running software in production. When you chat with an engineer at a startup and ask what they do for their incident management process, everyone replies with some vague process centered around "starting a slack room, and hunting for that one confluence doc that we started when we had our first incident". FireHydrant brings structure to incident management and provides us with runbooks that are quickly executed, and action items to follow up on, and holds us accountable to what we've agreed upon as an engineering organization. Review collected by and hosted on G2.com.

In general, we have very few complaints around the experience, but I'd like to see more features built out around alerting and the service catalog as these are essential to all companies. Review collected by and hosted on G2.com.

The slack bot is very intuitive and easy to use. In a few clicks you'll have a ready-to-use step-by-step incident bot. We use it on all incidents!

The incident output is very organized to do post-analysis.

The support is incredible, we have Blameless folks on our slack and they answer any question we have in the same day.

Reliability Insights are very nice for analyzing the company's reliability.

Communications flow can be customized. Review collected by and hosted on G2.com.

Blameless doesn't have integrations to export data to other systems, this force us to do some manual toil to have the data available on other tools, such as Notion. Review collected by and hosted on G2.com.

We adopted Blameless to automate and support our incident management process. The tool's Slack-bot is a core feature in managing the process.

At the start of an incident we quickly get an issue ticket, a video chat, and a dedicated incident channel in Slack.

The incident tasks allow the incident to be guided through the process without being heavy handed.

Capturing highlights from the incident channel allows engineers to more quickly prepare for retrospectives.

The insights allow visualisation of almost anything we care to track.

The product has improved consistently since we started using it - and it was more than a solid offering 2-3 years ago.

The support and interaction with the Blameless employees has always been excellent. Review collected by and hosted on G2.com.

I consider myself to be a "power user". I quickly bump into the limits of almost any software or system, especially when trying to automate things away. I've struggled in some of these areas, but the (growing) API has already proved useful, as well as some very exciting features expected towards the end of the year. Review collected by and hosted on G2.com.

That is a powerful platform that we use all the time to handle incidents in a very fast and easy way, it is easy to understand and very intuitive. Review collected by and hosted on G2.com.

That we do not have (at the momen) one feature that allows us to alert through mobile app / phone call to the on caller, instead we are using another platform for that, so we depend of two different services. Review collected by and hosted on G2.com.

The best thing about Blameless is the strong integration with Slack, providing the ability to deal with mitigation and communication directly within Slack. It is super helpful when quickly assembling a team to mitigate issues and to easily provide visiblity to everyone internally. Review collected by and hosted on G2.com.

Giving the opporunity to everyone to join an incident channel on Slack and interact with Blameless, by adding a screenshot etc, it can be a bit tricky to keep an eye on user usage, as many participants are casual users. Review collected by and hosted on G2.com.

FireHydrant teams listens to feedback and makes lots of improvements to their products via feature requests. Their customer support responds quite quickly. Review collected by and hosted on G2.com.

Sometimes you need to use workarounds to make certain integrations work. Review collected by and hosted on G2.com.