--- title: FireHydrant Reviews meta\_title: 'FireHydrant Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 143 reviews by the users' company size, role or industry to find out how FireHydrant works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 143 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # FireHydrant Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by FireHydrant but has limited features. Are you part of the FireHydrant team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced * * * Seller [FireHydrant](https://www.g2.com/sellers/firehydrant) Discussions [FireHydrant Community](https://www.g2.com/products/firehydrant-firehydrant/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Ylan Muller Show More ## Pricing Pricing provided by FireHydrant. ### Free Trial Free Trial ### Platform Pro $9,600.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/firehydrant-firehydrant/pricing) ## Top-Rated Alternatives [ ![incident.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "incident.io") incident.io 4.8/5(231) ](https://www.g2.com/products/incident-io/reviews) [ ![Rootly](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rootly") Rootly 4.7/5(97) ](https://www.g2.com/products/rootly/reviews) [ ![PagerDuty](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ View All Alternatives ](https://www.g2.com/products/firehydrant-firehydrant/competitors/alternatives) ## User Insights Average based on 143 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## FireHydrant Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Sonali A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sonali A.") SA Sonali A. Software Engineer 2 Enterprise (\> 1000 emp.) 11/18/2022 "Great incident management tool to use alongside Slack" 4/5 What do you like best about FireHydrant? Integration with Slack is great and makes it easy to work on the incident and create post-incident reviews, as it saves the vital information discussed with a star emoji reaction. Review collected by and hosted on G2.com. What do you dislike about FireHydrant? Haven't found any yet. I am new to FireHydrant and have only come to know about it through incident management trainings and observing it in chats created during incident management by peers. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? FireHydrant makes incident management easier. During on-call, time is of the essence so we need a tool that can assist us and reduce time to mitigate, time to resolution as well as time to create post incident reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/4/2023 "Useful and time saving" 4/5 What do you like best about FireHydrant? Blameless provides an easy solution to issue management holistically. This is especially true for Product Solution engineers. Review collected by and hosted on G2.com. What do you dislike about FireHydrant? The UX can be improved as sometimes it is difficult to find specific options. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? It is a one-stop solution for complete issue management. The creation as well as the tracking is especially easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AW Andrew W. Senior Manager Enterprise (\> 1000 emp.) 11/9/2022 "Excellent incident orchestration product, developing quicky" 4/5 What do you like best about FireHydrant? Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams. Review collected by and hosted on G2.com. What do you dislike about FireHydrant? The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? Firehydrant addresses our need to orchestrate and standardise our incident response. By doing this, we decrease our time to respond to an incident and have seen higher service levels as a result. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/28/2022 "Using FireHydrant to review incidents" 3.5/5 What do you like best about FireHydrant? What I like the best is the breakdown of important information into different sections for easy readability. Review collected by and hosted on G2.com. What do you dislike about FireHydrant? What I do not like is that at first it can be difficult to locate the retrospective for an incident. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? A problem FH is solving is a consolidation of all relevant information regarding an incident into one portal. That benefits me by allowing me to review incidents and quickly get an overview of what happened during that incident. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/6/2022 "Tool Is Useful but the UX is Terrible" 3.5/5 What do you like best about FireHydrant? - Useful for incident organization - Easy to look up old incidents (if you know the number, not sure about the ui for this, never used it) - Slack integration is nice Review collected by and hosted on G2.com. What do you dislike about FireHydrant? - UI is terrible. Looks terrible on a vertical monitor. Especially when writing and reading the retro/post-mortem. Blameless is in major need of some responsive design. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? - Useful for laying out all the different aspects of an incident and looking back on how it went. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/18/2022 "Helped streamline our incident management process" 4/5 What do you like best about FireHydrant? FireHydrant is easy to use and understand, even for incident responders Review collected by and hosted on G2.com. What do you dislike about FireHydrant? Licensing model compels orgs to restrict number of seats which can limit some of the functionality if you dont have a user account. It would be great if it were based on some form of usage, like the # of incidents. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? Helps responding and documenting incidents, as well as making post mortem processes much easier to complete. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 11/21/2022 "Great Product" 4/5 What do you like best about FireHydrant? Easily integrates with existing services, the automation is fantastic and overall makes incident management the least painful part of an incident! Review collected by and hosted on G2.com. What do you dislike about FireHydrant? Ideally would have some more customisation at the workflow level in terms of branching paths etc. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? It effectively acts as our incident management tool for everything - the integrations we have with our logging and alerting systems works fantastically Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") AF Verified User in Facilities Services Mid-Market (51-1000 emp.) 11/8/2022 "Incident management platforms and the perspective" 3.5/5 What do you like best about FireHydrant? It guides and helps to manage the incident process. Pretty fast to go from zero to hero with the platform. Supports some industry best practices like terraform, RCA's, Runbooks ect .... Review collected by and hosted on G2.com. What do you dislike about FireHydrant? Seems to support github.com better than other platforms like gitlab.com or bitbucket. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? As a Site Reliability Engineer, it helps to guide incidents in a managed direction and away from chaos and pure slack management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 11/18/2022 "Everything you need for an incident" 3.5/5 What do you like best about FireHydrant? The command centre is pretty thorough. Everything for the incident is in one place Review collected by and hosted on G2.com. What do you dislike about FireHydrant? There is a lot going on in the command centre, but things can be hard to find. It would be nice to breakdown the navigation into sections Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? Orchestrating & automating incident management. It benefits me by making sure that I follow protocol Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Luis d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis d.") LD Luis d. Senior Data Reliability Engineer Mid-Market (51-1000 emp.) 11/4/2022 "Database Reliability Engineer" 4/5 What do you like best about FireHydrant? The UI is pretty straightforward, and the Slack integration makes everything easier. Review collected by and hosted on G2.com. What do you dislike about FireHydrant? The search functionalities are relatively poor. I can go back a find what I want, but it could be more accessible. Review collected by and hosted on G2.com. What problems is FireHydrant solving and how is that benefiting you? Gives me a structured way of collecting and compiling incidents in an organized way. Gives me a way of looking back at historical retrospectives or post-mortems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about FireHydrant? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about FireHydrant ](https://www.g2.com/products/firehydrant-firehydrant/discussions/new) GU Guest User • Last activity almost 3 years ago What is Blameless used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-blameless-used-for) [ View all Discussions ](https://www.g2.com/products/firehydrant-firehydrant/discuss) ## Pricing Options Pricing provided by FireHydrant. ### Free Trial Free Trial ### Platform Pro $9,600.00 Per Year ### Enterprise Contact Us [ View More Pricing Information ](https://www.g2.com/products/firehydrant-firehydrant/pricing) FireHydrant Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_624ac0776a576c1f39bbac8ad885b43f/incident-io.png "Product Avatar Image") incident.io 4.8/5(231) [ Compare Now ](https://www.g2.com/compare/firehydrant-firehydrant-vs-incident-io) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ea2d11de8dff690c89f70653bd32eae2/rootly.png "Product Avatar Image") Rootly 4.7/5(97) [ Compare Now ](https://www.g2.com/compare/firehydrant-firehydrant-vs-rootly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") PagerDuty 4.5/5(972) [ Compare Now ](https://www.g2.com/compare/firehydrant-firehydrant-vs-pagerduty) ##### ##### FireHydrant Features Monitoring Timely Alerts TIcket Accuracy Management Tools Ticket Assignment Standardization Lifecycle Visualization Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/firehydrant-firehydrant/features) ##### Categories on G2 [Incident Management](https://www.g2.com/categories/incident-management)[AI SRE Tools](https://www.g2.com/categories/ai-sre-tools) ##### Explore More [Checkr vs HireRight for a mid-size company that needs reliable background screening with a clean candidate experience and solid ATS integration?](https://www.g2.com/discussions/checkr-vs-hireright-for-a-mid-size-company-that-needs-reliable-background-screening-with-a-clean-candidate-experience-and-solid-ats-integration%20)[Which brand protection software has the fastest time to value for mid-sized organizations while still meeting compliance and security requirements?](https://www.g2.com/discussions/which-brand-protection-software-has-the-fastest-time-to-value-for-mid-sized-organizations-while-still-meeting-compliance-and-security-requirements)[Best media monitoring tool for small business](https://www.g2.com/discussions/best-media-monitoring-tool-for-small-business) [What low code mobile app builder solutions reduce costly manual process overhead for mid-market operations teams?](https://www.g2.com/discussions/what-low-code-mobile-app-builder-solutions-reduce-costly-manual-process-overhead-for-mid-market-operations-teams)[Best DXP for enhancing digital interfaces for startups](https://www.g2.com/discussions/best-dxp-for-enhancing-digital-interfaces-for-startups)[Pros and Cons Details](https://www.g2.com/products/firehydrant-firehydrant/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)