I use Firehydrant as a user, not as an administrator. In our product, we allow our users to raise incidents when they find something that is not working as expected. We have it integrated with Pagerduty so depending on incident metadata, an engineer can be paged. It allows us to cover the whole lifecycle of the incident, including post mortem actions, etc. It has excellent integrations with some tools we use. Review collected by and hosted on G2.com.
As said before, we have an integration FireHydrant - Pagerduty. In our case, we have found no option to customize the Pagerduty service / escalation policy depending on FireHydrant incident data. This means that for instance, we have been unable to have a different workflow for an incident raised for a Stage environment or a Production issue. This means that sometimes our engineers get paged for Stage environment. Review collected by and hosted on G2.com.
55 out of 56 Total Reviews for FireHydrant
Overall Review Sentiment for FireHydrant
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Firehydrant has filled nearly every cap that we experienced in the past with incident management. From day one transitioning to FireHydrant, they have proved to be a great investment and improvement over our previous product. Firehydrant has freed my team to spend time on improving processes rather than fighting the incident process itself. Review collected by and hosted on G2.com.
I wish Firehydrant had a better maintnenace product. We have not moved our organization to Firehydrant for our maintenances because there is no way to plan and dicscuss in a dedicated channel prior to the start of the maintenance. This makes planning for such events much more difficult to the point where we still use an in-house built tool to run our maintnance. Review collected by and hosted on G2.com.
We've been using FireHydrant for a little over a year. Just recently, one of my teammates told me they couldn't imagine not having FireHydrant. This speaks to how impactful is has been in our organization. With our automation, we are able to collect incident response details in a single place (incident Slack channel), report updates to key stakeholders for compliance purposes, and, because the incident details are all in one place, it makes retrospectives much easier to perform. FireHydrant gets used regularly for responding to incidents and for retrospectives.
We are trying out Signals now and are excited about using an on-call rotation and scheduling product that's still being actively developed. Our current provider has not made significant updates in years and has settled into maintenance mode.
FireHydrant's Customer Support has been extremely helpful. Shoutout to Sydney who regularly fields questions we have and helps us accomplish some workflows that were complex. Review collected by and hosted on G2.com.
A lot of automation exists, but we still find ourselves limited by some of the constraints in what triggers an automation step. We are also working with our Business Intelligence team to pull data into our data warehouse so that we can analyze it better. The reporting in FireHydrant isn't as good as we needed, but at least they make it easy to get to the data. Review collected by and hosted on G2.com.
Very easy to use, works natively with Slack/Teams, and many other integrations.
Very customizable and can be easily tailored to each company's specific needs
Very easy and straightforward implementation process
Customer Support/Account Managers are top notch, and the company as a whole is "client friendly" and open to suggestions/improvements. Review collected by and hosted on G2.com.
To get the best out of the tool you'll need to purchase seats for every user who interacts with incident management Review collected by and hosted on G2.com.
Firehydrant has been a game changer for our teams for creating a culture of blameless incident response. The interface (Slack) is easy to use, easy to set up, and now with Signals, brings a revolutionary approach to on-call life. Review collected by and hosted on G2.com.
The web UI has left a bit to be desired - especially in the realm of analytics. This is an area where new features coming out now are bringing some improvement but our teams have had to invest in building some robust data pipeline tools to create our own analytics tooling on the data from Firehydrant. Review collected by and hosted on G2.com.
FireHydrant offers a tremendous amount of flexibility for incident automation and visibility. We've had a seamless transition onto the platform and responsive support when small quirks emerged.
FireHydrant has been effectively adopted by the entire engineering org, and initial internal satisfaction has been high.
There are a ton of additional incident process and platform improvements that previously felt pie in the sky, but FireHydrant's flexible runbooks, integrations and webhook capabilities make them actionable to us. Review collected by and hosted on G2.com.
We are still figuring out how to map many discrete systems in our technology stack to the right unlocks in FireHydrant. This includes things like how to keep the catalogs and teams fresh. Thus far, hasn't been a major pain point though. Review collected by and hosted on G2.com.
It streamlines the Incident response process by automating cumbersome tasks like creating a slack channel, audio bridge, and adding responders to a triage. It is also easily integrated. Review collected by and hosted on G2.com.
No downside. Maybe some features regarding stakeholder communications would be a possible enhancement Review collected by and hosted on G2.com.
FireHydrant is essential to the practice of running software in production. When you chat with an engineer at a startup and ask what they do for their incident management process, everyone replies with some vague process centered around "starting a slack room, and hunting for that one confluence doc that we started when we had our first incident". FireHydrant brings structure to incident management and provides us with runbooks that are quickly executed, and action items to follow up on, and holds us accountable to what we've agreed upon as an engineering organization. Review collected by and hosted on G2.com.
In general, we have very few complaints around the experience, but I'd like to see more features built out around alerting and the service catalog as these are essential to all companies. Review collected by and hosted on G2.com.
FireHydrant teams listens to feedback and makes lots of improvements to their products via feature requests. Their customer support responds quite quickly. Review collected by and hosted on G2.com.
Sometimes you need to use workarounds to make certain integrations work. Review collected by and hosted on G2.com.
Its automactic tools are superb giving somegood metrics to work upon.
Easy to setup Review collected by and hosted on G2.com.
It needs to understand the market better along with the voice of its customers Review collected by and hosted on G2.com.
