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Firefly

Firefly Alternatives & Competitors

(1)3.0 out of 5

Looking for alternatives to Firefly? Tons of people want Live Chat Software to help with in-app messaging, targeted emails, and knowledge base. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Live Chat Software that reviewers voted best overall compared to Firefly. Based on reviewer data you can see how Firefly stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, ActiveCampaign, Zoho Desk, and Zendesk Support Suite are the most popular alternatives and competitors to Firefly.

Top Alternatives to Firefly

  • Freshdesk
  • ActiveCampaign
  • Zoho Desk
  • Zendesk Support Suite
  • Salesforce Service Cloud

Top 20 Alternatives & Competitors to Firefly

    #1
    #1
  1. Freshdesk

    (2,342)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Firefly:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Firefly:

    DK
    Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers...Read more
    #2
    #2
  3. ActiveCampaign

    (6,455)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Firefly:
  4. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with Firefly:

    JS
    The support I have received from Active Campaign so far has not been rivaled by any other company I have worked with. It is apparent that they want our company to succeed with Active Campaign.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. Zoho Desk

    (2,675)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Firefly:
  6. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Firefly:

    AA
    i had had greate experience to crm desk and analytics it easy to setup and advanced tool and u can bring data from any source and implement different operations
    #4
    #4
  7. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Firefly:
  8. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Firefly:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more
    #5
    #5
  9. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Firefly:
  10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Firefly:

    Kimberly B.
    KB
    It is very user-friendly and has the capabilities needed for my job.
    #6
    #6
  11. LiveAgent

    (1,308)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Firefly:
  12. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Firefly:

    CB
    I like how easy it is to use LiveAgent, It is intuitive and the most common tasks are easily accessible.
    #7
    #7
  13. Intercom

    (1,254)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with Firefly:
  14. Intercom allows you to communicate personally with every single customer.

    Categories in common with Firefly:

    SR
    I love the reports, the inbox where conversations take place, the possibility to add new apps and features. I also like the messenger and the help center. It helped structure our content and...Read more
    #8
    #8
  15. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Firefly:
  16. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with Firefly:

    DS
    Podium has been great for communicating with out members through text. It is very easy to keep track of incoming messages, and to respond quickly easy. It is also very easy to use for outgoing text...Read more
    #9
    #9
  17. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Firefly:
  18. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with Firefly:

    AH
    System to capture reviews. Easily shares the reviews across digital media platforms.
    #10
    #10
  19. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Firefly:
  20. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with Firefly:

    Mahesh G.
    MG
    My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the...Read more
    #11
    #11
  21. Front

    (611)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Firefly:
  22. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Firefly:

    Michelle O.
    MO
    The option to assign team mates to email easily even when they are not in cc.
    #12
    #12
  23. HubSpot Service Hub

    (520)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Firefly:
  24. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with Firefly:

    UC
    It offers a great way to stay organized and track for analytics. It has gave us great insight on what is taking most of our time and helps us speed up task completions.
    #13
    #13
  25. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Firefly:
  26. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with Firefly:

    Jose R.
    JR
    Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions.
    #14
    #14
  27. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Firefly:
  28. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Firefly:

    LA
    I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite...Read more
    #15
    #15
  29. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Firefly:
  30. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with Firefly:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.
    #16
    #16
  31. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Firefly:
  32. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with Firefly:

    FM
    it is a very good software for live chat for the companies to do business and more helpful, it is a multi website support usefull for helpdesk and others a swe;;
    #17
    #17
  33. Salesforce Digital Engagement

    (408)4.2 out of 5

    Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Firefly:
  34. Engage customers at the right time across any digital channel — mobile messaging, web chat, social networks, and more — to provide a seamless service experience.

    Categories in common with Firefly:

    AC
    This provides a great tool for uilding customer service into Salesforce solutions
    #18
    #18
  35. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Firefly:
  36. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Firefly:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.
    #19
    #19
  37. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Firefly:
  38. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Firefly:

    TM
    The personable Genesys staff that assisted during the migration to the platform. Were very informative and provided great information to ensure the migration went smoothly.
    #20
    #20
  39. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Firefly:
  40. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Firefly:

    Sonelle A.
    SA
    I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.