--- title: FindTuner Reviews meta_title: 'FindTuner Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how FindTuner works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 9 scale: '5' date_modified: '2026-03-17' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # FindTuner Reviews **Vendor:** Innovent Solutions **Category:** [E-Merchandising Software](https://www.g2.com/categories/e-merchandising) **Average Rating:** 4.4/5.0 **Total Reviews:** 9 ## About FindTuner FindTuner creates engaging search experiences that convert shoppers into buyers. FindTuner shows shoppers the products they want to buy, continually improves shopper experience with machine learning, responds to shopper behavior and trends, and removes barriers to superior search. FindTuner works with any site powered by Apache Solr including prebuilt integration with SAP Commerce Cloud. Search Merchandising Digital merchants strive to meet the demands of today's online shoppers with superior search, effective category pages and targeted promotions. Whether you want to boost a few products, precisely position products in the most valuable positions, curate the perfect search experience for a marketing campaign or target segments to maximize conversion, FindTuner has all the tools to make you successful. Automated Relevancy Delivering great search does not have to be weighed down by manual effort and long deployment cycles. FindTuner's AutoTune feature automatically tunes relevancy by learning from shopper's behavior, purchase history and buying patterns and continuously delivers the best results with no manual effort. While FindTuner is learning from all your data, rest assured you have the control to use revenue or sales rank to ensure your best products are always in view. Shopper Experience The most successful digital merchants provide exceptional shopper experiences that capture and retain customers. FindTuner provides the power and control to help you do the same. Synchronize merchandising and marketing strategies in real time. Highlight and elevate contextually relevant facets and navigation elements. Provide meaningful marketing messages to raise awareness of important products, brands and offers With FindTuner online retailers of all sizes are empowered to: - Ensure perfect visibility of products and brands. - Provide consistently great seach results without manual effort. - Empower merchandisers with superior relevancy control. - Meet conversion objectives by leveraging machine learning and precise merchandising capabilities. - Instantly deploy marketing and merchandising campaigns, A/B tests, and more. ## FindTuner Reviews ### 1. Transforming ecommerce search experiences **Rating:** 4.0/5.0 stars **Reviewed by:** Phil S. | Ecommerce Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about FindTuner?** I like FindTuner as it has the ability to combine machine learning to personalise and optimise search results based on real-time shopper behavior. This has led to enhanced product visibility, improved user engagement, and increased conversion rates for us **What do you dislike about FindTuner?** The set up took a long time to get right, and understanding the programme takes time but i suppose it depends on experience levels. **What problems is FindTuner solving and how is that benefiting you?** It enhances our search functionality, meaning we can show more tailored products to potential customers. ### 2. A Valuable Search Tool with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Steve W. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about FindTuner?** I like that Innovent Solutions is a small company and they seem better able to respond to customer wishes, requests, and pleas for help. They have taken the time to get to know us, our needs, and (to some extent) our data. When we give suggestions to make something easier for us to use the FindTuner product, they seem to give it careful consideration, and often respond that it is either already planned for an upcoming release or they will try to get it into an upcoming release. When we end up having a critical problem (consumer-facing production outage), they are quick to respond, and help us fix our data (if our data is the problem) or develop and quickly release a hotfix (if it is a problem in FindTuner or if they can provide a way to us avoid encountering the problem). The folks with whom we deal are always respectful, friendly, and ready to help. **What do you dislike about FindTuner?** Perhaps because of the size of Innovent Solutions, or because of what I presume to be a limited customer base for FindTuner, there are times when we get a release, then quickly find out that something in the new release doesn't work with our data or processes, so that it is not ready for us to use in a Production environment. Sometimes we find that we are helping test a release that we would have hoped to solid, with all the kinks worked out, before we got it (as an official release). Having said that, they are always great about working through any issues that come up. **What problems is FindTuner solving and how is that benefiting you?** We use FindTuner to promote products, deliver banners, redirect requests, extend customer request via drill-down, reorder facet fields and values, pass along our request for "did you mean?" (for null results). It has been a great help in making it easier for search administrators and merchandisers to customize our search experience. ### 3. Great support and customer centric approach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about FindTuner?** On one hand we have experienced great support. On the other hand we have a great tool. **What do you dislike about FindTuner?** We use SAP Commerce Cloud which doesn't support FindTuner directly, so we needed some workarounds. For us it was also better to have the interface inside of the CCv2 backoffice instead of a separate location. We still use a lot of url parameters for which you should have in depth solr knowledge. **Recommendations to others considering FindTuner:** Let your people do a basic Solr training to get the most out of the tool. But you can definitely make good use of it without. **What problems is FindTuner solving and how is that benefiting you?** We have resolved a lot of issues with our search, like product promotions, custom campaign pages and since v3. 0 also the possibility to have one location of setting up the search fields to search within. ### 4. Easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Brooke M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about FindTuner?** I like that I can easily manipulate the experience for the customer down to category, price type, and have it apply down to lower level pathing. **What do you dislike about FindTuner?** The update to the new software is an improvement but I wish that I could see products that are being boosted wtihout taking the rule out of active mode, or that if I "pin" that the logic could see any gaps in the pinning numbers and fill it in as I continue pinning. **What problems is FindTuner solving and how is that benefiting you?** Being able to manipulate the search and browse experience for the customer. As search is increasingly more important, this is critical. - [View FindTuner pricing details and edition comparison](https://www.g2.com/products/findtuner/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A20%3A32+-0500&secure%5Bsession_id%5D=4ec00fbf-71d2-4a67-b932-810a74acb41e&secure%5Btoken%5D=7f7bd9fb24a9043ee036e66364ff09ce2f3e84f0e7ed708adb9a77e2e440fd7e&format=llm_user) ## FindTuner Features **Merchandising** - Product Recommendations - Product Search - Product Display - Media File Storage - Web Content Management **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Reports & Analytics - Customer Data **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **Administration** - Integrations - Dashboard **Integration** - E-Commerce - PIM - Merchadising ## Top FindTuner Alternatives - [Luigi's Box](https://www.g2.com/products/luigi-s-box/reviews) - 4.8/5.0 (428 reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (769 reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (430 reviews)