# Finacle Online Banking Reviews **Vendor:** EdgeVerve Systems **Category:** [Digital Banking Platforms](https://www.g2.com/categories/digital-banking-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About Finacle Online Banking Finacle Online Banking is an omnichannel enabled enterprise-class internet banking solution. This unified solution for retail, SME and large enterprise customers is differentiated by its comprehensive coverage and an advanced architecture. ## Finacle Online Banking Reviews ### 1. Exceptional banking experience **Rating:** 4.5/5.0 stars **Reviewed by:** Richa B. | Asst manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Finacle Online Banking?** It integrates seamlessly with other applications of financial institution. Easy to use interface **What do you dislike about Finacle Online Banking?** Some commands are lengthy and we have to remember them **What problems is Finacle Online Banking solving and how is that benefiting you?** It has made core banking easier as it can perform multiple tasks, it's provides 360 degree view of customer ### 2. My experience in using Finacle **Rating:** 4.0/5.0 stars **Reviewed by:** Ej C. | Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Finacle Online Banking?** Finacle online banking offers a range of benefits and features that can make banking more convenient, secure, and personalized for customers. **What do you dislike about Finacle Online Banking?** some technical issues, such as system downtime, slow response times, or difficulty in accessing certain features/functionalities, less user friendly or intuitive than other online banking platforms they are similar with. **What problems is Finacle Online Banking solving and how is that benefiting you?** Finacle online banking is a comprehensive banking solution that is designed to help banks provide a range of digital banking services to their customers. Some of the problems that Finacle online banking is designed to solve include: 1. Meeting customer demands: In today’s digital age, customers expect to be able to access their banking services and perform transactions online, anytime and anywhere. Finacle online banking is designed to meet these demands by providing a range of digital banking services that are accessible through a variety of devices. 2. Improving operational efficiency: By automating many of the banking processes and offering self-service capabilities to customers, Finacle online banking can help banks improve their operational efficiency, reduce costs, and increase profitability. 3. Enhancing security: Finacle online banking uses advanced security measures to protect customer data and transactions, helping to reduce the risk of fraud and cyberattacks. 4. Improving customer experience: By providing customers with a personalized, user-friendly, and convenient banking experience, Finacle online banking can help banks improve customer satisfaction and loyalty. Overall, Finacle online banking is designed to solve a range of problems facing banks and their customers in today’s digital age, by offering a comprehensive, secure, and user-friendly digital banking solution. ### 3. The software helps banks to provide faster and more convenient services to their customers. **Rating:** 4.5/5.0 stars **Reviewed by:** prashant m. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Finacle Online Banking?** Finacle allows banks to customize their services to meet their customer's needs. It is user-friendly and easy to navigate for bank employees. Finacle provides real-time insights and analytics for better decision-making. **What do you dislike about Finacle Online Banking?** Complex installation process and system requirements. Limited integration with third-party systems. Occasional bugs and glitches. Steep learning curve for new users **What problems is Finacle Online Banking solving and how is that benefiting you?** Overall, Finacle Online Banking provides a range of benefits for both financial institutions and their customers, including convenience, speed, security, efficiency, and improved customer service. ### 4. Branchless banking **Rating:** 4.5/5.0 stars **Reviewed by:** Musadiq T. | Fraud Investigation Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Finacle Online Banking?** Finacle Online Banking is a comprehensive digital banking solution offered by Infosys. It provides an intuitive and engaging user interface for customers to perform a wide range of banking activities, such as account management, fund transfers, bill payments, and more. The platform is highly secure and scalable, making it suitable for use by banks of all sizes. One of the strengths of Finacle Online Banking is its flexibility, which allows banks to customize the platform to their specific needs and preferences. Additionally, the platform integrates seamlessly with other banking systems, making it easy for banks to manage their operations efficiently. Overall, Finacle Online Banking is a robust and reliable digital banking solution that offers a great user experience and helps banks stay ahead in the rapidly evolving digital landscape. Thanks Regards Musadiq Tanveer **What do you dislike about Finacle Online Banking?** Online banking system is well for educators, However, based on other common criticisms of the platform include occasional technical glitches, slow response times, and a lack of certain advanced features compared to other digital banking solutions. However, these issues may vary depending on the specific implementation and configuration of the platform by each bank. **What problems is Finacle Online Banking solving and how is that benefiting you?** The mojar problem was timing consuming, before online banking system, we have wasted our time in branches for untility bills, or other normal payment, but after online banking system it's totally change over life ### 5. Finacle Software Usage In Banking **Rating:** 4.5/5.0 stars **Reviewed by:** Saroj S. | Trade Finance Analyst Document Checker, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Finacle Online Banking?** Finacle Software built by Infosys is core banking software which I have used while I was working with a big private sector bank. It has simple user interface and makes it easy to understand flow of transactions captured by system for operational priorities . I have worked on other core systems but byfar the most amazing experience I have is with Finacle. **What do you dislike about Finacle Online Banking?** Although Finacle is easy to understand sometimes for few operations you are required to visit lot of screens and enter difficult commands which is difficult to remember ,sometimes you are even required to refer manual. **What problems is Finacle Online Banking solving and how is that benefiting you?** Finacle captures digital data, Lending data. Auto run interest related commands, trade finance operations,Helps in providing reports used for reconciliation,dummy enteries to tally nostro debit credit. Inbuilt system popups for due diligence. ### 6. Project Manager in ADCB for assets and liabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Rajesh Munuswamy P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Finacle Online Banking?** No need of training. Very easy to understand the functionality. Users can access the application and start using from day 01. Customer experience is amazing and got many postive feedback too **What do you dislike about Finacle Online Banking?** I dont have any dislikes in Finacle online banking however the speed can be increased. Seen sometime the clicks are not very fast. It takes atleast 1 min to navigate to other page. So the improvement can be done over accessablitu and flexablity in finacle online banking **What problems is Finacle Online Banking solving and how is that benefiting you?** So far customers are satisfied and have a very good feedback with them ### 7. Its extremely functional and robust, apart from few functions being a bit technical **Rating:** 4.0/5.0 stars **Reviewed by:** Saniun S. | Adjunct Faculty, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Finacle Online Banking?** I was the technical & implementation lead of Oracle Direct Banking at NRB bank Limited. I liked its robustness, security and functionality & architecture. Back then it had multiple UIs, Channels and user friendly functionalities **What do you dislike about Finacle Online Banking?** A few operations were a bit technical and weren't user-friendly at all. Also, the corporate and self-onboarding modules were complex, and administration was hard. **What problems is Finacle Online Banking solving and how is that benefiting you?** Country banking models and Individual Banking business models are unique and different everywhere. Our Bank had different business model-related preferences and governing guidelines as well, which were solved by oracle, also the UI related branding changes, integrations with own CMS and Other modules (Payment systems) were completed by Oracle as well. ### 8. Finacle User over 8 years **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby V. | ATM Recon Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Finacle Online Banking?** Easy to reconcile transactions, downloading of reports and user friendly. **What do you dislike about Finacle Online Banking?** Downside of Finacle is technical support. **What problems is Finacle Online Banking solving and how is that benefiting you?** Technical Suport, though the products benefits more especially in consolidation of reports. ### 9. Review of finance online banking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Finacle Online Banking?** It is very easy to use and user friendly has lot of menu options and options to search on the left side after you logined .It is safe and secure and is easily trusted for many bank applications **What do you dislike about Finacle Online Banking?** Only think I dislike is that it frequently logged out and also should have AI or online chat module for users to help in case they are struck in certain command or transaction **What problems is Finacle Online Banking solving and how is that benefiting you?** Finacle online banking is fast reliable and most user friendly .It has lot of options or tools which is beneficial to the user in whole transaction or Searching any information. ### 10. Service of finacle **Rating:** 3.5/5.0 stars **Reviewed by:** Rafi A. | Information Technology Auditor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2023 **What do you like best about Finacle Online Banking?** Quick response time 7 checker-maker facility for every operation. **What do you dislike about Finacle Online Banking?** No built-in reporting/MIS, Treasury, Online Banking, etc module. **What problems is Finacle Online Banking solving and how is that benefiting you?** To satisfy the business need of different divisions. ### 11. Great core banking solution built by infosys **Rating:** 5.0/5.0 stars **Reviewed by:** Vanisree V. | Finance Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Finacle Online Banking?** The banking solution supports online banking,Multi branch , Transaction monitoring and reporting. High Level of security and very user friendly software.Even a fresher could learn easily and work in this software **What do you dislike about Finacle Online Banking?** Cost of purchase is highy but not that much. Data extraction and conversion was a little bit difficult. Need a flexibility in the reporting aspect . **What problems is Finacle Online Banking solving and how is that benefiting you?** Easyly accessible. User friendly. Time soend could be reduced for extracting report. Highly secure. ### 12. it's fast and smooth to work **Rating:** 4.0/5.0 stars **Reviewed by:** Shaon B. | DEO of Bank Trade Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Finacle Online Banking?** Finacle is a powerful and versatile banking software suite developed by Infosys **What do you dislike about Finacle Online Banking?** It provides a comprehensive set of banking solutions that enable banks to enhance their operations **What problems is Finacle Online Banking solving and how is that benefiting you?** With its robust architecture and flexible design ### 13. Finacle Review **Rating:** 3.5/5.0 stars **Reviewed by:** Prathap Kumar Y. | Deputy General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Finacle Online Banking?** Integration of different Banking Operations **What do you dislike about Finacle Online Banking?** Not so userfriendly for beginners, interface can be improved **What problems is Finacle Online Banking solving and how is that benefiting you?** Basic Commercial Banking Operations ### 14. Its more user friendly with more features **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmad W. | QA Automation Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Finacle Online Banking?** Ease to use with more organized data structures and navigate back and forth **What do you dislike about Finacle Online Banking?** UI can be improved in much good way then existing one **What problems is Finacle Online Banking solving and how is that benefiting you?** I was using Finacle as a part of Banking employee to verify the user data and approve tasks and it was good to know about. ### 15. Online Banking **Rating:** 4.0/5.0 stars **Reviewed by:** Ragil P. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2023 **What do you like best about Finacle Online Banking?** finacle online banking is easy to use, transactions are fast and secure. The various banking transactions provided are very helpful for customer business transactions **What do you dislike about Finacle Online Banking?** accessible. All fuction system working well. **What problems is Finacle Online Banking solving and how is that benefiting you?** More integration system with another merchant. ### 16. I have used their software in two banks and found very effective **Rating:** 5.0/5.0 stars **Reviewed by:** ARIF I. | First Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Finacle Online Banking?** It is user friendly. The executor can change it easily as per requirement. **What do you dislike about Finacle Online Banking?** There is nothing or little drawback. It requies huge bandwidths. **What problems is Finacle Online Banking solving and how is that benefiting you?** I have not faced any problem so far. ### 17. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Shahzaib S. | Assistant Manager-AML/CFT/KYC, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Finacle Online Banking?** GUI, Core Application, Robustness are the best things to work with Finacle Online Banking **What do you dislike about Finacle Online Banking?** Nothing to dislike as it keeps your working smooth and sound **What problems is Finacle Online Banking solving and how is that benefiting you?** To automate our manual process in a quick and easy way ### 18. 28 years Banking experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tariq N. | Bank Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Finacle Online Banking?** easy to send and receive money. it saves time and cost. **What do you dislike about Finacle Online Banking?** threat to hack the account by hackers and loss of money **What problems is Finacle Online Banking solving and how is that benefiting you?** transfer of funds whenever there is a need. ### 19. Very useful in daily banking activities. **Rating:** 5.0/5.0 stars **Reviewed by:** Bishnu P. | Sr. Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Finacle Online Banking?** The most frienly banking system in the world. **What do you dislike about Finacle Online Banking?** Sometimes its lagging. Somehow its difficult for users to run system. **What problems is Finacle Online Banking solving and how is that benefiting you?** Its system laging. ### 20. Fantastic **Rating:** 4.5/5.0 stars **Reviewed by:** Seifeldin K. | AML Compliance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Finacle Online Banking?** Ease of use. Ease of access. Flexible. Easy Integration. **What do you dislike about Finacle Online Banking?** Complex Installation. Occasional Glitches. **What problems is Finacle Online Banking solving and how is that benefiting you?** Onboarding customers and ease of introduction for the bank's products ### 21. It's user friendly and allows you to handle almost every banking need without visiting the branch. **Rating:** 5.0/5.0 stars **Reviewed by:** Roshni M. | Front-End Applications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2023 **What do you like best about Finacle Online Banking?** It is easy to use and handles all my banking needs. **What do you dislike about Finacle Online Banking?** I really cannot think of anything I dislike about it. **What problems is Finacle Online Banking solving and how is that benefiting you?** It saves me tons of time by not having to visit the branch for things like creating FDs and breaking them. ### 22. Flexible, customizable & robust solution for Modern banking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Finacle Online Banking?** Flexibility, robustness & secured solution for digital banking solution **What do you dislike about Finacle Online Banking?** Migration cost is so high and need to work on more user friendlyness **What problems is Finacle Online Banking solving and how is that benefiting you?** Treasury module and central bank automated reports and compliance reports as well. ### 23. Cloud based (SaaS) Unified banking solution **Rating:** 4.5/5.0 stars **Reviewed by:** Shiv Dutt S. | IN Enterprisewide Prg Analyst lvl3, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2022 **What do you like best about Finacle Online Banking?** Cloud-based solution by Infosys which helps banks to launch new products/services to market in minimum time. Any size bank can adopt this solution for their need. **What do you dislike about Finacle Online Banking?** I have not used any other competitor tools so I can not compare it with other tools. For instance Finastra, Oracle FLEXCUBE, Backbase, etc. **Recommendations to others considering Finacle Online Banking:** one of the core banking software, Currently being used in more than 100 countries and with a customer base of 1 bn end users. **What problems is Finacle Online Banking solving and how is that benefiting you?** reducing the traffic and running the server smoothly. Identification of issues related to customers etc ### 24. Finacle banking is a really sophisticated and advance banking service, reduce efforts as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajendra R. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Finacle Online Banking?** Cloud -based solution, which I like most . **What do you dislike about Finacle Online Banking?** Nothing to dislike so far as of now thnx **Recommendations to others considering Finacle Online Banking:** Please use it, this so friendly **What problems is Finacle Online Banking solving and how is that benefiting you?** Digitally advanced payment optoins ### 25. Best Software for banking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Finacle Online Banking?** User interface of software is very nice. **What do you dislike about Finacle Online Banking?** Slow in processing & generating reports. **What problems is Finacle Online Banking solving and how is that benefiting you?** It generates all type of banking system reports, ledgers & other various regulatory reports. Its basically a banking software which supports deposit and borrowing task. ### 26. A guarantee of banking transformation **Rating:** 4.0/5.0 stars **Reviewed by:** Raymond C. | Assistant Bank Manager, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Finacle Online Banking?** The software provides a variety of options in terms of solutions that facilitate shifts in strategic as well as operational priorities. Actually, I like it mostly because it incorporates all the crucial banking necessities in one place. **What do you dislike about Finacle Online Banking?** The support team is poor in handling customers. Accessing the support at times is very annoying, perhaps due to communication limitations. **Recommendations to others considering Finacle Online Banking:** This one of the best products that I have come across throughout my entire banking career. It suits retail, corporate, and universal banks in the entire world. **What problems is Finacle Online Banking solving and how is that benefiting you?** By using this software we were looking for means to enhance our retail banking services. We had problems related to being innovative. Most importantly, we wanted to have more opportunities for growth through minimization of risks. Finacle Online Banking software served our wants. ## Finacle Online Banking Discussions - [Which banks use Finacle software?](https://www.g2.com/discussions/finacle-online-banking-which-banks-use-finacle-software) - 3 comments - [View Finacle Online Banking pricing details and edition comparison](https://www.g2.com/products/finacle-online-banking/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+00%3A14%3A37+-0500&secure%5Bsession_id%5D=2fe9de7a-bab7-4989-881a-6db257bc9c9e&secure%5Btoken%5D=a8bdafa537efbf5287c4d744920431b41a4c07d8f0da7a8153759aef6a346dd0&format=llm_user) ## Finacle Online Banking Features **Operations** - Compliance - Digital Banking Platforms - Multichannel - Digital Banking Platforms - Unified Banking - Digital Banking Platforms **Infrastructure** - Open Banking - Digital Banking Platforms - Cloud-Based - Digital Banking Platforms - Self-Service Banking - Digital Banking Platforms **Data** - CRM - Digital Banking Platforms - Business Intelligence - Digital Banking Platforms **Agentic AI - Digital Banking Platforms** - Autonomous Task Execution - Decision Making ## Top Finacle Online Banking Alternatives - [Oracle Banking Digital Experience](https://www.g2.com/products/oracle-banking-digital-experience/reviews) - 4.2/5.0 (12 reviews) - [nCino Cloud Banking Platform](https://www.g2.com/products/ncino-cloud-banking-platform/reviews) - 4.2/5.0 (11 reviews) - [Alkami](https://www.g2.com/products/alkami-technology-inc-alkami/reviews) - 4.4/5.0 (39 reviews)