--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3901 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,901 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. (435 reviews) - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. (433 reviews) - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. (333 reviews) - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. (268 reviews) - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. (257 reviews) - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. (257 reviews) - Time-saving (198 reviews) - Intuitive (195 reviews) - Artificial Intelligence (192 reviews) - Customer Satisfaction (187 reviews) **What users dislike:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. (152 reviews) - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. (130 reviews) - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. (123 reviews) - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. (115 reviews) - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. (92 reviews) - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. (88 reviews) - Poor Understanding (86 reviews) - Complexity (85 reviews) - Inadequate AI Features (85 reviews) - Users feel the **limited customization** in Fin prevents tailoring features effectively to meet specific needs. (83 reviews) ## Fin Reviews ### 1. Revolutionizing Customer Solutions with AI Innovation **Rating:** 4.5/5.0 stars **Reviewed by:** Bilal S. | Senior Business Development Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2025 **What do you like best about Fin?** Its has created a new ERA by providing solutions to customers through AI. Customer support is good. Implementing is slow but easy Use is very easy Frequently used for queries Features are good **What do you dislike about Fin?** A bit new and might need more complex programming to solve better answers Integration is okay **What problems is Fin solving and how is that benefiting you?** Fin offers automated, AI-powered responses to common and repetitive customer questions (order status, basic troubleshooting, FAQs, etc.). This reduces the need for a human agent to answer simple queries. ### 2. Fin has been very useful for our team. It has improved our efficiency considerably. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Fin?** Fin is incredibly powerful and has proved very useful for resolving queries. It is particularly useful how quickly it can scan our Knowledge Base/Help Centre, as well as templates. I like how Fin does not guess responses if it is unsure. Fin is very easy to use and customise, and is very easy to integrate. We use it occasionally at the moment, but plan to use it much more in the future. Intercom's own Fin support has proved useful for resolving our queries. **What do you dislike about Fin?** There have been a few errors made by Fin, but these are not that freuqent. It can also struggle to read certain Knowledge we upload, if it is in a unique format. **What problems is Fin solving and how is that benefiting you?** It is reducing response times and enabling our support agents to resolve queries much more quickly. ### 3. Effortless Customer Support with Fin by Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Zishe A. **Reviewed Date:** January 07, 2026 **What do you like best about Fin?** I like that Fin by Intercom instantly handles common questions, improves over time, and takes a major lead off our team while keeping conversations organized. The setup was very easy. **What do you dislike about Fin?** none **What problems is Fin solving and how is that benefiting you?** Fin by Intercom handles inbound questions, instantly manages common queries, improves over time, reduces team workload, and keeps conversations organized. ### 4. One of the Best Tools for Handling Website Chats **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Fin?** Its one of the best softwares out there to handle website chats **What do you dislike about Fin?** The reports were pretty bad, and we ended up having to fetch them manually. **What problems is Fin solving and how is that benefiting you?** We implemented it on our website so our customers can talk directly with our technical support team. ### 5. Best Omnichannel Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michael I. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Fin?** What I like best about Intercom is how simple and intuitive it is to use. It’s hands down one of the best omnichannel tools available — everything from live chat to email and in-app messaging feels seamless. The UI is clean, the automation features are smart, and it makes communicating with customers feel effortless across all channels. **What do you dislike about Fin?** What I dislike, however, is the complexity of sending outbound messages, particularly SMS campaigns. For something that should be straightforward — like sending a quick message to a contact or group — the process feels unnecessarily complicated and clunky. It’s one area where Intercom could simplify things to better match the ease found in the rest of the platform. **What problems is Fin solving and how is that benefiting you?** With salesforce integrations and some of our outbound calling its great to bring this all into one dashboard to communicate and not have to switch from email, sms, messenger etc... ### 6. Very impressive functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Fin?** Nice interface, easy to use and implement, clear steps, and straightforward setup. You can clearly see all paths and steps in the instructions. After the AI instructions, you can connect other reusable bots and additional Intercom functionality (text, branches). You can write complex instructions, and they still remain clear and understandable. Convenient attribute updates in tasks and smooth use of data connectors. Overall, Fin handles article information very well, even with complicated customer questions, explaining and combining details from different articles effectively. For customer support, the multilingual functionality is especially valuable — one task can be used in multiple languages, which makes integration much easier and more efficient. **What do you dislike about Fin?** In integration with some workflows, there is a bug where Fin cannot interact with a “wait” step if it’s connected inside a bot. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom helps respond to customers and resolve their inquiries more efficiently and promptly. It reduces the workload on the support team while enabling clients to get their issues resolved faster. Additionally, it simplifies supporting users across different regions with minimal scenarios, allowing a single task to be used in multiple regions. ### 7. A very clean conversational interface **Rating:** 4.5/5.0 stars **Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Fin?** I worked with Preply who used Fin by Intercom as the main platform to handle chats and emails in the customer support team, I had the chance t use it daily for 2 years, and it became my favorite support platform. I have used others, but none of them are as modern and easy to use as Intercom. I really like how everything is integrated to be handled in the same page, Chats, emails, satisfaction surveys and everything implemented to be useful for agents and leaders. I loved the integration that this platform has with all the different devices, it can be used in mobile, in PC, in Tablet, y any smart device basically, and if you encounter any issue with their integrations, they offered a very fast and accessible customer support team. **What do you dislike about Fin?** I think I could not see many things I dislike during this period. **What problems is Fin solving and how is that benefiting you?** It is a great platform to provide and get customer support in a fast period of time. Me as an agent find Intercom a platform very organized where I can be effective and work easily, and for customers, I think it is very easy to access support tool and be directed to the chatting site, same as having agents work fast on the customer's request. Also it was able to be used in different devices such as phone, PC, tablet, the app is available in any device. ### 8. Smooth AI assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Fin?** Fin feels very human like and offers qualitative responses with minimal setup. We can still finetune and improve, but the baseline was already production ready for us. **What do you dislike about Fin?** Fin sometimes misunderstands questions because we as humans are still able to process more context. However, this context can be added over time where you see Fin make mistakes, but this is a constant process that requires your attention. **What problems is Fin solving and how is that benefiting you?** Fin is answering our most basic requests and freeing up time with our human agents for more complex work. ### 9. Easy to Use AI support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Fin?** I love how easy Intercom makes it to set up and deploy Fin. The fact that it used our existing help center content made the whole process a breeze. Additionally, the smart optimization suggestions have been beneficial, resulting in a noticeable increase in our key metrics. **What do you dislike about Fin?** The answers that Fin generates are not perfect, and at times, you will come across an answer that Fin produced that is way off. **What problems is Fin solving and how is that benefiting you?** Fin took over a process that was 100% manual for our organization, and introduced a significant level of automation. We have freed up hours of employee time so they can focus on other important business functions. ### 10. Streamlined AI support with occasional quirks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Fin?** Shines in its seamless setup within the Intercom inbox and its ability to surface accurate, conversational answers from our existing help center—dramatically reducing average first-response times and agent load. It’s incredibly easy to train, requires minimal maintenance, and its integration means customers get instant, human-like support around the clock. **What do you dislike about Fin?** At times, Fin will hallucinate or return slightly outdated information, which forces agents to step in and correct the record. Customizing its behavior beyond basic settings can be non-intuitive, and higher-tier pricing may be a barrier for smaller teams. **What problems is Fin solving and how is that benefiting you?** Solving the problem of high-volume, repetitive inquiries in my daily support operations by automatically surfacing accurate, contextually relevant answers to common billing, account, and feature questions—and triaging more complex issues to the right teams. This benefits me by drastically reducing response times, freeing me to focus on nuanced cases, and ensuring consistent, high-quality support even during peak request periods. ### 11. Intercom - The best tool for customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Fin?** The workflow for Intercom is great. Being able to have a lot of different inboxes that are used daily to answer email. This makes it easy for many different departments like our support and promotions to work more closely with each other and the service for our customer support representatives are higher than ever. **What do you dislike about Fin?** As I have not been working very close with Fin it is difficult to say. We had some technical issues in the beginning with the workflow which made us be backlogged on work for a while but after a few days the issue was resolved. So perhaps it was a bit difficult to learn but in the end it was a massive improvement. **What problems is Fin solving and how is that benefiting you?** Fin helps us provide instant, AI-powered answers within our chat support, which reduces the number of questions that need to be handled by a human agent. For example, the auto translation tool is something we have recently implemented and is going to great use to help both the CSR's and the customers with their questions. ### 12. All in one solution for most support needs **Rating:** 4.5/5.0 stars **Reviewed by:** Logan F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Fin?** While it may not have the legacy or pedigree of something like Salesforce or Zendesk, Intercom more than makes up for it for its constant innovation and focus on human-led support. From it's AI solutions, to its tickets and conversation systems, you never feel like you are forcing your customers through a robotic software. Even sending macros and interacting with the chatbot will have the flavor of humanity in its support. Out of the box, Intercom can get started immediately with just a couple of set up steps. It integrates well with other apps and software and can be used as an efficient resource hub for internal systems. **What do you dislike about Fin?** Despite the constant innovation and improvement to their product, there are still a few things that miss the mark. Simple quality of life updates or lacking common sense steps in their workflows that require more complex workarounds. **What problems is Fin solving and how is that benefiting you?** I built an entire external knowledge base from scratch, using intercom. Their article creator and management made it incredibly easy to turn disparate content into a cohesive help center for our customers. Following this, I also implemented an AI chat function using Intercom's Fin. It uses said knowledge base along with other curated resources to effectively replace an entire agent on our team and allow us to provide 24/7 support without human staffing. ### 13. Newbie at customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Fin?** As a newbie in customer service, there are many habits and practices that I was not aware of before I started my role. We use Intercom in a high frequency, it means it is our primary way to provide a good quality customer support, everything I know and am still learning is through Intercom. I like how the features are clear and easy to implement into our operations, and everything is within reach even for someone with little experience like me. Also, I never had any problem with the email integration, making possible to properly answer our customers within the ideal time. **What do you dislike about Fin?** I don't have any thoughts about this matter right now, but I am sure that you are already aware of anything that needs attention. **What problems is Fin solving and how is that benefiting you?** It helps not only me, but the whole team to organize and automatize our operations. The distribution o chats is something that makes all the difference. ### 14. I have achieved a higher level of connection with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Max P. | Customer Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Fin?** Keeping my customers satisfied without leaving them behind after the transaction has always been a major issue for me. I was able to handle the backlog of customer queries, unanswered chats and misdirected emails after implementing Intercom. Our users can get instant answers by typing into the website or mobile app. In addition to that, the system uses bots to automate responses or redirects the conversation to the appropriate team if we can’t respond immediately. I can now see the full scope of a customer’s engagement history and consolidate all their information in one place. Personalization, which allows us to send personalized messages to customers based on their actions, is another important aspect that has improved our user experience. **What do you dislike about Fin?** In cases where bots have difficulty understanding the more complex questions, a human agent is called to continue the conversation. We have learned to modify automated flows to reduce the occurrence of this, however it can still be annoying for consumers. **What problems is Fin solving and how is that benefiting you?** We have managed to configure custom messages to be sent depending on the actions of the user. For example, we provide a helpful reminder with instructions on how to create an account if the user hasn’t done so in 48 hours. Therefore, we do not sit back and expect customers to contact us with questions; we actively encourage them to do so. In short, we used to rely on long and inefficient ticket resolution processes and emails. Chat, automation, support and user activity analytics are now in one place. Our entire support team was able to handle a large volume of requests thanks to this. ### 15. Most integrated platform for communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor H. | Costumer Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Fin?** I've been working in the last 7 years at the industry of communication, different market areas as Telemarketing; Sales; B2B and Costumer Success. Through my professional journey I've used many different apps for communication with clients and Intercom has been by far the single best platform I've ever used in this sense. It manages to integrate different canals into one application. It is a pretty intuitive tool, no much training is required to learn the many features available there, which makes it ease to implement; I use it frequentely, day-to-day basis as my main communication channel; and if I even got any doubts or face some issues/bugs, the customer support team has always been very helpful and prompt to assist me. **What do you dislike about Fin?** Maybe the only complaint I've got whereas the usage of the tool it is the many filters available. When searching for a specific chat with a client from company "A", all the chats with all costumers from that company will be displayed if I don't know the exact name of the costumer or their e-mail. I believe that if "keywords" would be implemented as a search feature we woudn't have to select many filters to search for one chat. Beyond all that, the tool is amazing and I've been using it everyday for the past 3 months. **What problems is Fin solving and how is that benefiting you?** Translate many diffrent texts from the most diverse languages; as well as integrating the many chat channels into one. ### 16. Messaging made simple **Rating:** 5.0/5.0 stars **Reviewed by:** Anne-Marie S. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Fin?** It is a seamless way of keeping all communications in one place. It allows you to go back on messages, check on updates, and even leave notes for someone else. **What do you dislike about Fin?** There is nothing to dislike about intercom **What problems is Fin solving and how is that benefiting you?** It allows for direct acess between teacher and student ### 17. Smooth integrations and vast options **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan B. | Marketing Coordinator & Content Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Fin?** The amount of integrations possible under even limited packs. The flexibility that Intercom offers is bigger than most services. The latest AI integrations are simple, practical and fun to use to. I especially appreciate the accessibility and low level skills needed, thanks to Intercom's design, to implement all these segments into our use. If needed, I know I can always contact the Customer Support, who'll help me with any integration or automation questions. **What do you dislike about Fin?** Maybe it's a bit daunting at first. Finding all the options you need/want on the platform might be difficult at first. But using it soon changes that. **What problems is Fin solving and how is that benefiting you?** Clarifying our process to (potential) clients. Explaining our cost set up. ### 18. Super easy to use - great AI feature **Rating:** 5.0/5.0 stars **Reviewed by:** Angel H. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Fin?** The use of AI - The workflows and the ease of ticket handling. **What do you dislike about Fin?** It can be quite full-on to set up, especially as a small business with fast growth. There are many details to know but the IC Academy helps **What problems is Fin solving and how is that benefiting you?** Helping deal with low hanging fruit - automating more serious issue to be escalted appropriately ### 19. Intercom is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Fin?** Intercom is innovative in a really practical way. Their helpdesk software is extremely helpful in being able to leverage AI to help our customers to be able to answer their own questions but we can get as hands-on as we need to for the tricky tickets. I love how easy it is to add to the support center on the fly (this is so important when things are busy), and everything that is added to the help center is instantly accessible for our AI bot. Collaboration on tickets is also easy. **What do you dislike about Fin?** Communication from the Intercom team was pretty lacking as we were evaluating them. The support team has been very helpful as we've been a customer. **What problems is Fin solving and how is that benefiting you?** Intercom is useful for all things customer support. Managing help requests, help center etc. It's also useful for sales conversations ### 20. 8+ great years so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | Deployment Lead | Integrations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Fin?** Intercom has been such a solid platform for us to grow with. Handling everything from our basic inbound support requirements, as well as offering extensive in-platform tools for outbound support, marketing, and product updates for our customers. The ease of use, ease of administration, ease of multimodal support (phone, email, chat, etc) make it such a wonderful product to use. Advances in automation possibilities, and AI via Finn continue to make Intercom even better. Support has always been on hand to assist us with any questions. Integrations with other platforms allow for impressive flexibility to meet even the most complex business requirements. **What do you dislike about Fin?** The mobile app can be a little slow when on the road **What problems is Fin solving and how is that benefiting you?** Intercom is our all in one solution for customer facing communication ### 21. Support Machine **Rating:** 4.5/5.0 stars **Reviewed by:** Mel M. | Product Enablement Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Fin?** Intercom is pretty much the only software needed by our Support department. The system basically has a built-in workflow so that your Help Center documentation works with your Coversation and live support team. This then integrates with the Dev team's software, making it a one-stop shop for all resources and parties involved. We are getting close to taking advantage of all the new AI features, but know that that won't be such a huge challenge because it feeds off the content that we already have in the system. We know that the AI features are a great tool because as a customer of Intercom, I can see how their support has already improved. The fact that you can customize and build automation as needed is incredible and has helped keep our customers happy. Retention rates I'm sure have improved because of the automated responses and workflow in Intercom. It's a monster system that pretty much offers everything you need and more. **What do you dislike about Fin?** Intercom has made a ton of improvements recently on the UX, which makes it way more intuitive. It's much easier to find features, but I still can get a little lost. There is so much to the system, and that involves a learning curve. If you don't have any experience with Intercom, you can't just dive in right away. It takes a minute. **What problems is Fin solving and how is that benefiting you?** Intercom captures conversations in multiple ways. We understand information about the clients that are contacting us. The conversations help us group issues together and report them via the JIRA integration to our dev team. We can also get notification when internal fixes are made and ready to tell the clients. This is just one example of all the details that are captures in Intercom. ### 22. Excellent, innovate software **Rating:** 5.0/5.0 stars **Reviewed by:** Ross P. | Teacher Department Head (Holsworthy High School), Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Fin?** We use Intercom as our primary support modality which sees in excess of 500 conversations take place per day. Intercom is constantly evolving to better meet our needs and has scaled with us from 3 employees to 12. The ability to add extra features that allow us to manage workload at scale has been vital to the growth and success of our operations. The simpler, cheaper plans are great for small teams, while the more advanced plans have been critical as our team has grown. With Intercom, we have been able to manage the enormous scaling of our operation without overwhelming our support staff. The AI features recently introduced have been tremendously successful for us. Despite our enquiries often being complex, we were instantly able to achieve a 50% resolution rate, which has since grown to nearly 80%. Without this, we would have required an additional nine staff members, whose training would have resulted in poorer outcomes for our customers and enormous strain on our existing support team. Several rollouts of improved AI features have had a substantial and positive impact on our operations. When we have required support (which is infrequent) they have been quick to provide solid advice. **What do you dislike about Fin?** All of the features are great, really well thought out and easy to use. However, some of them are not utilised due to cost. The pay-per-send items, such as emails and other targeted initiatives, can become quite expensive given the number of clients exposed to the messaging. This has led us to rely on less efficient methods for sending mass emails. I would love to see packages that better accommodate our needs in this area. **What problems is Fin solving and how is that benefiting you?** Customers love interacting through the platform, which has greatly improved engagement and satisfaction. The AI features have been instrumental in preventing our support desk from becoming inundated, allowing us to handle queries efficiently without overburdening our team. The reporting tools provide clear visibility into the current workload and capacity of the team, making it easy to monitor performance and plan effectively. Additionally, tracking customer satisfaction and other key metrics is straightforward, enabling us to maintain high service standards. **Official Response from Kateryna Kharytonova:** > Thank you for sharing your positive experience with Intercom! We're glad to hear that the AI features and reporting tools have been beneficial for your team. We understand your concerns about the cost of certain features and will take this into consideration as we continue to enhance our offerings. ### 23. The perfect solution for grow up companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Fin?** The best with intercom is how all tools complement each other. The support can easily include help center articles which are also reused by the AI chatbot which can help the support... Support knows what outbound communication customer have receive and cave the full context at hand. I've been using Intercom for almost 10 years now and it's been able to truly evolve while staying simple enough to use and integrate with other solutions. ANd while it's easy to use, you can push it really far building more complex treatment of your customer base. I personnaly really like the options I have to build a perfect onboarding to my product in the same system that handle the support. Couldn't ask for more. **What do you dislike about Fin?** I think the only downside is that Intercom is always pursuing innovation and some smaller features that would really help might be missing. And not only Intercom's issue, but AI chatbot are not that efficient for custom tailored/on order products. **What problems is Fin solving and how is that benefiting you?** We can keep lower level issues as conversation in chat and at the same time create tickets that will spark alerts to our development and production. The same way the visibility of the marketing and onboarding messages by the support also help removing redundant or useless communication. We also need to differentiate our communication to different customer type as they don't order the same products and don't expect the same thing, and intercom make this dead simple. ### 24. Support tool for IT admins to customize the platform, hoping for more features, better ticketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Dejan M. | Team Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Fin?** Intercom is ultimately the best support tool I have worked with (previously used Zendesk and Salesforce). It’s hard to give specific examples, but it’s the platform as a whole that makes it so easy to navigate through the entire help center and help desk. You can easily gain insight into your colleagues and their workload, and it offers a vast number of native features that customer service representatives would typically request. As an administrator, I’m a huge fan. We came from Salesforce, where every desired system change felt like a major operation requiring coding skills. Their entire focus on AI is also perfectly aligned with the direction we want to take with our help center. **What do you dislike about Fin?** I think Intercom has focused a bit too much on AI and other advanced features, which has caused them to overlook what I consider to be basic functionality. For example, you can send emails, but you can’t BCC. You can’t export a ticket in the same way as Zendesk, where you get all the data (images, internal notes) — instead, you only get plain text in a .txt file. You can’t create sub-bullet points. They don’t have internal checklists (I miss checklists like the ones in Trello). From my perspective, these are small features, but they are things you expect as a customer, especially when the system can already do 50% of these tasks. There are checklists, but only customer-facing ones. You can send emails but not BCC, and so on. Additionally, the ticketing system and merge function still need some work. It’s clear that Intercom was originally a chat tool that later expanded into email and ticketing, but they haven’t quite caught up. For example, our customers don’t receive a ticket number unless we enable the "send ticket status emails" option. It’s essential for customers to know their ticket number, but not necessarily to receive updates about every stage of the ticket. This forces us to send status emails just to ensure our customers have their ticket number. You also can’t change the subject line, which is a major inconvenience. This applies even when I contact Intercom support — all my inquiries are titled "speak to support," making it hard to navigate the ticket portal and the messenger bubble, especially if you have multiple ongoing conversations. Overall, these are features I miss and believe should be part of a system that already does so much. **What problems is Fin solving and how is that benefiting you?** Already described ### 25. Helpful App **Rating:** 5.0/5.0 stars **Reviewed by:** Lola T. | Team lead/ Customer support, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Fin?** Intercom is really easy to use ,I use it every day to stay connected with our customers, and it has all the features I need. I really like the feature where we can snooze the ticket if we don't want to close it, also like the feature where we can crete a back office ticket. Their support team has been super helpful too. **What do you dislike about Fin?** Honestly, there’s nothing I dislike about Intercom it works great for me. **What problems is Fin solving and how is that benefiting you?** It helps me keep all customer conversations in one place, making it easy to stay organized and respond quickly. I no longer have to juggle multiple tools or worry about missing messages. It’s been a huge time saver and allows me to provide better, faster support, which keeps my customers happy and coming back. I appreciate this app ### 26. Customer Success Agent working remotely from Sweden, supporting 5000 members solo. **Rating:** 5.0/5.0 stars **Reviewed by:** Niklas E. | Customer Success Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2024 **What do you like best about Fin?** I love how Intercom allows me to answer many questions fast using macros and other tools. I can work through 50 questions or even more within an hour! We are using a comprehensive Admin system for our service and I can easily tab between the Admin system and Intercom to pull data from one source to the next. **What do you dislike about Fin?** I don't dislike anything really. But I would like to have shortcuts to my Macros because I use them so much. Especially some particular ones like: Kind regards, Niklas If I could just set up a shortcut in Manage macros when I create my custom Macro I would be able to press CTRL + any key to access this particular Macro. **What problems is Fin solving and how is that benefiting you?** Intercom helps me solve our customer's problems fast en efficiently. When our customers have a problem then mainly write to us in a live chat or email. All messages come to us via Intercom and we answer there. ### 27. Exceptional Customer Service Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shardul S. | Full Stack Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Fin?** The most helpful aspects about Intercom include macros, variables, searching (of old conversations), Intercom mobile app, notifications, and ability to see recent page views on your website of customers. **What do you dislike about Fin?** There is not much to dislike about Intercom. If I had to nitpick, it would be the UI can use slight improvements, which is very subjective in the first place. **What problems is Fin solving and how is that benefiting you?** 1. Macros are exceptional, because they make customer support - including technical support - blazingly fast with the ability to save commonly used/frequently asked questions as macros. 2. The mobile application and notifications make Intercom excellent for always being able to know when a customer requires assistance. ### 28. Great product and a team that acts on customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie S. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Fin?** The product itself is intuitive and robust and the investment the company has put into its AI offering has really paid off. We've seen a massive improvement in the AI chatbot's answers which are now deflecting around 50% of our conversations and allowing our team to work on more complex issues. The tool integrates with a ton of other products and serves most of the needs we have at the moment. The Customer Support team, as well as our Relationship Manager, are excellent and always super helpful. **What do you dislike about Fin?** It's not great for small companies that have multiple products. We are a small support team that wants to be able to support two different customer bases using two different products on different domains in the same workspace, but we currently have to manage two workspaces for the same team. It's also pricey compared to other help desk software, especially since each add on tends be an additional cost. The pricing model is also not great for our business model as far as using the tool for multiple departments (Support, Marketing, and Sales)—if we used it for all three, we would blow out our budget in one of those departments since we have to choose either active users or people reached to be billed for. Because of that, we had to reduce the amount of outbound contacts we were making with Intercom and focus on using it solely as a Support tool. **What problems is Fin solving and how is that benefiting you?** Intercom's investment in improving automation—both to handle customer conversations and to make support processes less manual—is solving operational inefficiencies and making it so that we can help more customers as our company grows without having to hire more people to the Support team. ### 29. Intuitive, always evolving, and speedy support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Fin?** Intercom’s platform is a game-changer for managing customer and internal knowledge. Its intuitive interface makes creating and updating help articles a breeze, even for non-techies like me—navigation feels natural, and edits are quick. What I love most is how it’s always evolving; they roll out fresh features like AI enhancements that keep it ahead of the curve. The speedy support is another highlight—whenever I’ve hit a snag, their team responds fast with clear, actionable help. Organizing content into folders is seamless, turning chaos into a tidy knowledge hub. It’s not perfect—occasional glitches pop up—but they’re minor compared to the value it delivers. For a tool that blends usability with constant improvement, Intercom’s tough to beat. It’s become my go-to for keeping our team and customers in sync effortlessly. **What do you dislike about Fin?** While Intercom’s packed with features, it sometimes feels like overkill for my simpler needs, with bells and whistles I rarely touch—like advanced analytics clogging the interface. The robust toolset, though impressive, can overwhelm when I just want basic article management without sifting through extras like chatbot configs. It’s a bit like getting a Swiss Army knife when all I need is a sharp blade—powerful, but more than my day-to-day calls for. **What problems is Fin solving and how is that benefiting you?** Intercom tackles the chaos of scattered internal knowledge by centralizing it into an easy-to-navigate hub, saving me hours of digging for answers. It streamlines customer support with quick-access help articles and AI tools, cutting down on repetitive questions from my team and clients. The intuitive setup and speedy updates mean I can keep everything current and relevant, boosting my productivity and team alignment effortlessly. ### 30. A useful resource that helps me complete my daily work responsibilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Stefano C. | Customer support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Fin?** For me, the most beneficial feature is the easy way that I can create emails and chats to the different areas and people that I am constantly responsible for assisting. I work 5 days a week and have different interactions with customers every day, but this tool just makes it easier for me to provide good customer support, make it clear, and also for them to understand our way of communicating via emails or chats. **What do you dislike about Fin?** Perhaps one of the things that could be a problem for me is just the double chats and emails that I'm getting all the time, but at this point, I know how to deal with them and integrate them into the new ones with the clients and how professional I have to be, apply the knowledge that I have and provide the best for those situations. **What problems is Fin solving and how is that benefiting you?** It is an easy way to communicate and resolve any questions or doubts that we constantly get from our customers. It helps me to let them know all the details about it, for anything they need, or also to send documentation most easily. ### 31. Industry leader in chat support **Rating:** 4.5/5.0 stars **Reviewed by:** Emil K. | Director of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Fin?** We are a business inteligence company and have been using Intercom for 7 years for B2B. And we love it! Especially in the last few years, Intercom has proven over and over again that they are a leader in taking advantage of tech innovations and using it to launch new features. The turnaround time is fast which allows them to be ahead of their competition. What I like about the tool the most: 1. Good UX that's easy to use by our reps 2. Lots of important features that every CS team needs like workflows, views, AI copilot, reports, API for building more custom reports, managers having a clear overview of all queues and rep statuses 3. AI Chatbot (Fin) which, after it's well set up, adds real value to the day to day work and saves a ton of time that reps can then invest in other more impactful areas. 4. Lots of options to customize the messenger popup, AI bot handoff steps, etc.. **What do you dislike about Fin?** When pushing custom properties into Intercom (like company or contact data), things can get messy really fast. When editing workflows, chat campaigns, or rules, there's no indicator if the selected property is a company or contact property, or any other type of property. This makes it very time consuming to set up and maintain automations and workflows. It also makes it harder to handoff admin responsibilities to another rep at the company. Whenever I asked for practical insight into how to set up workflows or the AI bot, the only resources I got access to were case studies or blog posts which don't talk about any specific ways how to set up e.g. the handoff sequence of Finbot. I'd love to learn more about how other companies solve some of the challenges we have, or have Intercom walk me through the setup. I eventually figured everything out but it'd help to have more guidance during the first steps of adoption. **What problems is Fin solving and how is that benefiting you?** Offering live assistance to our to help them adopt the product faster (it helps us fill the gaps in areas where PLG isn't working yet) **Official Response from Kateryna Kharytonova:** > Hi Emil, Kateryna here from the Customer Advocacy Team—thank you so much for the thoughtful feedback! I’m thrilled to hear how much value Intercom has brought to your team over the years, especially with features like Fin. I’m sorry to hear you’ve had challenges finding practical resources during setup. I reached out to our Academy team, and they recommended the following resources: 1. Intercom Academy: A great resource for courses on setting up Intercom, including Fin and Workflows. You might also find the AI-first Customer Support collection particularly helpful for diving deeper into AI-driven support strategies: - Getting started with Fin 2: https://academy.intercom.com/get-started-with-fin - Getting started with Knowledge Hub: https://academy.intercom.com/get-started-with-knowledge-hub - Workflows (intro): https://academy.intercom.com/workflows-101-1 - Workflows (advanced): https://academy.intercom.com/workflows-advanced 2. Help Center: You can find detailed articles, including templates and guides for setting up Workflows and automations: https://www.intercom.com/help/en/collections/9041301-ai-automation 3. YouTube: - Academy: https://www.youtube.com/playlist?list=PLlCIldMZCaFrq3CaBBhmEVeK0FOraa-dG - Fin AI Agent: https://www.youtube.com/playlist?list=PLlCIldMZCaFquNrEJ-8xXMJL4XObdKLhj We’re always working to improve our content. I hope these help, but please don’t hesitate to reach out to me at kateryna.kharytonova@intercom.io if you need further assistance. ### 32. GAME-CHANGING **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Director of Clinician Support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Fin?** The chat modality has been a game changer for our business, allowing us to provide near-instant support where previously we had been spread across multiple channels. We have been able to integrate several channels/apps that we use, which additionally helps with triaging feedback and customer concerns. The team orients to it quickly, and are able to move within it without too much confusion. We use it all day, every day, and it has been a game changer for our org. **What do you dislike about Fin?** There are some data limitations that affect us; it would be great if they could make that side of things more robust. **What problems is Fin solving and how is that benefiting you?** It used to take a solid amount of time to respond to issues that our users were having, because the team was spread so thin across so many platforms, and it was impossible to actually engage with each of those platforms completely. With Intercom, our turnaround time for providing support is MINUTES. It benefits both our team, and our customers, so we can continue to grow and provide the exceptional level of support we have been. ### 33. Connected, organized and customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Fin?** I think the most helpful features of Intercom are its customizability - you can add personalized fast replies easily, labels, etc. It's very easy to use but it takes some time to learn all the features and how to get the best benefit. I like how you can organize inboxes which creates focus. I've been using Intercom as a customer support person daily as the main support tool. I've used Intercom chat and email support, Help Center and outgoing mails and what is great how everything connects together. You can easily send out Help Center articles in a chat or you see the HC pages the user has visited before they've entered the chat. **What do you dislike about Fin?** There are so many things in Intercom that it takes time to learn everything. But once you do, it's really good! **What problems is Fin solving and how is that benefiting you?** We use Intercom to help our users to report bugs, ask question, inform about new features, send surveys, etc. ### 34. Intercom is great but there's a paywall for a lot of stuff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Fin?** We have used Intercom for the last six years and one thing I have noticed is that it rarely has issues. It's reliable and hasn't give us any major trouble in the last six years. When I joined the company, our Intercom was already setup so I could say how easy it is to implement and integrate. It is definitely easy to use though, everything you need to respond to customers and monitor your team's performance are readily available. We use it on a daily basis and all our support interactions (email, chat, fb) goes through Intercom. I loved how support was a few years back but now that they have implemented AI, it's kinda hard to get a live person. **What do you dislike about Fin?** While it's super stable and they usually add more stuff and entice you with it, there is always a paywall. You can get the good stuff only if you pay more. Still the basic version is good enough. **What problems is Fin solving and how is that benefiting you?** It help us easily manage our customer support interactions. Coaching is also done easy with the mentions and tagging systems they have in place. ### 35. I am having a blast **Rating:** 5.0/5.0 stars **Reviewed by:** Abdelrahman M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Fin?** 1- Their very generous startup tier. 2- Awesome support 3- The outbound tools are just amazing 4- Integrations with everywhere 5- Adding it to my backend was a pleasure, plug and play pretty much. 6- The team and I can't live without it anymore and use it primarely. **What do you dislike about Fin?** I wish there was an easier way for teams to collaborate on one ticket. We chat with each other via comments and it isn't as pleasent. For mobile view, I wasn't able to modify where the hovering badge was placed, and it covered a bottom nav bar we had. **What problems is Fin solving and how is that benefiting you?** We as a team of 3 are able to handle tons of chats, deliver user communication proactively and sometimes get help from Fin2 (a bit expensive but can help when the team is away) ### 36. Intercom - one of the best customer service softwares for handling customer inquiries **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Fin?** The most helpful part is having the ability to answer live-chats, emails, and tickets in the same place. It's very useful for reporting too - it gives you insights in how your team members are handling their workload and allows for adjustments were needed. There are a lot of functionalities that can greatly benefit a business in handling their customers - e.g. workflows to allow for automatizations, etc. **What do you dislike about Fin?** Least helpful would be the fact the servers can go down at any time and prevent us from being able to work - e.g. there was a recent event where the US servers were down and we were unable to work for a period of time, which can lead to a bigger backlog. However, I do appreciate how fast this was handled by Intercom's team. **What problems is Fin solving and how is that benefiting you?** Intercom is helping us have Help Desk page, where we get to publish articles that allow users to resolve their issues by themselves. Also, we're using intercom to handle all customer inquiries, which is beneficial for us - emails, in-app chats (not right now, but very soon), and tickets. ### 37. An excellent way to manage and communicate with your clients **Rating:** 5.0/5.0 stars **Reviewed by:** Scott U. | AI Strategy and Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Fin?** I love the various ways you can break down your different leads and users, ensuring that you're inputting then into the most relevant communication channel for the specific needs of your relationship with them **What do you dislike about Fin?** Intercom can take some time to learn how to use. As there's so much functionality, you need to be patient and take your time reading the documentation. **What problems is Fin solving and how is that benefiting you?** It's allowing us to communicate quickly with leads and users outside of the more formal, and often slower, email channel. ### 38. Why I Love Using Intercom at work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Fin?** What I love most about Intercom is the flexibility it gives me to be creative when designing customer interactions and automation flows. It also provides a clear and organized overview of email templates and makes collecting NPS scores effortless, ensuring a structured and data-driven approach to customer feedback. At work, we rely on Intercom for Customer Support, handling all incoming messages daily. It integrates seamlessly with our CMS, making communication smooth and efficient. Plus, the implementation was incredibly easy, allowing us to get up and running in no time. **What do you dislike about Fin?** Some features are only available in higher-tier subscriptions, which can be limiting for smaller teams or businesses. **What problems is Fin solving and how is that benefiting you?** Intercom helps us streamline customer support by centralizing all conversations in one place, making it easy to manage and respond to inquiries efficiently. The automation features, like chatbots and workflows, reduce manual workload and ensure customers receive quick and accurate responses. It also provides a clear overview of email templates and simplifies collecting NPS scores, allowing us to gather valuable customer feedback effortlessly. The seamless integration with our CMS ensures a smooth workflow, and the easy implementation meant we could start using it right away without any hassle. Overall, Intercom saves us time, improves customer engagement, and enhances our support efficiency. ### 39. Love Fin by Intecom, so smart! **Rating:** 4.5/5.0 stars **Reviewed by:** Alyssa C. | Customer Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fin?** I love the translation feature. Also, it categorizes tickets pretty intuitively. **What do you dislike about Fin?** Sometimes the translations don't always work, but when they do, it's incredibly helpful! **What problems is Fin solving and how is that benefiting you?** Having different inboxes and being able to collaborate with other co-workers through mentions is also helpful! ### 40. Versitile, Customizable, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Kennedy M. | Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Fin?** Intercom is an extremely reliable software for chat, emails, and data collection. It has so many features, but is easy to use. I also appreciate the ease of access to Support when needed. **What do you dislike about Fin?** When viewing data, charts, stats, and other dashboards, it is often difficult to read. I prefer the former layout -- before the last update within the Reports tab. **What problems is Fin solving and how is that benefiting you?** Customer Support. When a client needs assistance, we are just a message away from assisting them. ### 41. Easy to use, powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Fin?** The integration with various tools is simple and efficient, allowing for quick customization and seamless flow with other platforms. The interface is intuitive, which reduces the team's adaptation time. **What do you dislike about Fin?** The main limitation is the customization of responses, which still depends on manual adjustments in specific cases. In addition, the control of context in long interactions can fail, requiring human intervention. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom automates initial customer service, reducing the volume of manual tickets and average response time. This improves the efficiency of the support team, frees up resources for more complex cases, and maintains a fast and consistent user experience. ### 42. Makes communication so much better! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor G. | Accommodations & Client Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Fin?** Intercom streamlines my communications and follow-ups associated with a large portion of my job responsibilities! I love that I can essentially send emails via a chat box with clients and employees -- it makes support GREAT. **What do you dislike about Fin?** There really isn't anything that isn't helpful or that I dislike about Intercom! **What problems is Fin solving and how is that benefiting you?** Intercom streamlines my communication with employees and clients, as it relates to navigating my company's platform (Disclo), and makes our Help Desk work super efficiently as it can be accessed by more than one team member for visibility and individual conversations. ### 43. A User-Friendly Support Powerhouse **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Fin?** *Extremely user-friendly and intuitive interface *Great design for both agents and users *Easy in-platform communication between agents and teams *Robust ticketing and snoozing options for customer support teams, making it easy to reply and handle tickets *Powerful AI that feels natural to users and learns from support agents, enabling autonomous replies *Wide range of integrations with other platforms *Useful features like macros and customizable permissions *Strong team management capabilities (like custom permissions) Overall, the best support platform that I have used as an admin. **What do you dislike about Fin?** *Marketed as more than just a support platform but primarily excels in support *Expensive marketing functions *Building workflows can be challenging *Advanced reporting options require a higher plan, limiting access to detailed reports for lower-tier users *High pricing, especially for small businesses **What problems is Fin solving and how is that benefiting you?** Intercom is solving the challenge of managing customer support efficiently. It provides a user-friendly platform that enhances communication between support teams and customers. This benefits me by streamlining oursupport processes, improving response times, and ensuring that customers receive timely and effective help. ### 44. Intercom saves your team time!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Senior Academic Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Fin?** The AI components within Intercom are awesome. The AI Agent has saved my teams tons of time on inquiries. We thouroughly enjoy watching Fin work its magic answering our common questions!! I love that Fin gains its knowledge from all of ours assets - Custom Answers, highly rated conversations, Articles, and Snippets, and that Intercom has created a Knowledge Hub where we can organize all of these for easy updating and creation! **What do you dislike about Fin?** They've been working on reporting and metrics, which is great. They could use a little more work so you can have more customization on what you want to view. Intercom's own customer support has gotten better as well but it can still take a while to hear back or get help. Sometimes the support people seem to need to get additional support or questions answered before they get back to you. **What problems is Fin solving and how is that benefiting you?** Intercom is improving customer support for all users. My company has recently moved one of our teams off of Front and into Intercom because of the success our teams using Intercom have had. Intercom is a great platform for automation and teams to collab on conversations. ### 45. Intercom took our support channels to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Lucía A. | Support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Fin?** Intercom allows us to manage both reactive and proactive support, set automations to provide customer support in context, and make the best of our resources. Implementation and onboarding of the team was a breeze, and we continue to learn its features with Intercom Community and Academy. **What do you dislike about Fin?** While Intercom gives a great solution to house our help center, formatting and editing are not very flexible, so we feel we're constricted in terms of fonts, images, and interactive elements. Additionally, we've had some issues with integrations mainly with Salesforce and Client success. **What problems is Fin solving and how is that benefiting you?** As our company grew, we started to see that reactive support was not enough. We needed to be able to lead our customers in-app, even when they didn't know they needed guidance. In this way, we've managed to give customers autonomy in learning and using our product, thus reducing recurring questions for both our support and customer success teams. ### 46. A powerful all-in-one tool for customer engagement and support **Rating:** 5.0/5.0 stars **Reviewed by:** Erica C. | Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Fin?** The interface is intuitive, the live chat feature is fast and reliable, and the automation tools (like bots and workflows) save a lot of time. It’s great to have messaging, email, and help center management all in one place. **What do you dislike about Fin?** Some advanced features are only available on higher-tier plans. **What problems is Fin solving and how is that benefiting you?** Intercom helps us centralize customer communication by bringing live chat, email, and help center tools into a single platform. This reduces response times, improves customer satisfaction, and allows our team to manage support more efficiently. The automation features help us scale support without increasing workload, and the user tracking helps us send targeted, timely messages that boost engagement and conversions. ### 47. Intercom Review **Rating:** 5.0/5.0 stars **Reviewed by:** Abby M. | Senior Customer Care, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Fin?** The impact of FIN AI has had a significant and immediate effect which helps us to construct emails professionally. **What do you dislike about Fin?** It becomes challenging to promote the use of additional features due to the complicated pricing structure. **What problems is Fin solving and how is that benefiting you?** Our customers are highly satisfied with the platform's interactive features, which have significantly increased engagement and contentment. The AI capabilities have played a crucial role in preventing my colleagues from being overwhelmed, enabling us to efficiently handle inquiries without overwhelming our team. The reporting tools offer a clear view of the team's current workload and capacity, making it simple to track performance and effectively plan. Furthermore, monitoring customer satisfaction and other important metrics is effortless, allowing us to uphold exceptional service standards. ### 48. Efficient Resolutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about Fin?** Intercom has done a great job of leveraging Fin to properly categorize and identify each request into various resolution buckets. The level of detail and workflow visualizations makes it easy to understand where our gaps lie with Fin and human interaction to better suit our customers. **What do you dislike about Fin?** It still relies on the user setting up automated workflows within Intercom to properly route conversations, ideally Fin is able to ask these questions and understand the work being done on the end user side of processing to truly leverage AI to save time. **What problems is Fin solving and how is that benefiting you?** workforce efficiency ### 49. Intercom is the GOAT **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan M. | Head of Marketing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Fin?** Intercom has saved me an outrageous amount of time over the last two months. As a sole marketer (who also handles the whole communication flywheel), Intercom Series have been a gamechanger for me. I have built email and chat flows across our whole sales funnel, from trial signup and activation to customer onboarding and review campaigns. Series are super easy to setup (from product events triggering automated outreach to email actions opening up automated email flows). Intercom integrates with all of the tools in our tech stack and with our product really easily. **What do you dislike about Fin?** The only downside to using Intercom is that I don't have a team around me helping with activation and customer onboarding. I don't think I've saved more time with any other tool (besides ChatGPT). **What problems is Fin solving and how is that benefiting you?** Intercom takes over the role of founder, marketer, salesperson and customer support in all of our automated series and through the chatbot. I've created onboarding workflows, product feature guides, activation checklists, you name it. ### 50. Intercom is the definition of Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Candyce S. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Fin?** Intercom took every main need Customer Support teams need to executure the best job for our customers and turned it into a high quality, multi-functional use for CS teams- and did so while making it the most user-friendly application. Our team has used other *big name apps I won't mention* and we all have agreed Intercom is the BEAST of these. Not only does Intercom hardly lack featues, they consistantly listen to the needs of teams and work accordingly. I don't ever see us not having Intercom in our journey. **What do you dislike about Fin?** There really are no dislikes about Intercom. Is there features they lack? I mean, yea. Just lik every other app in this world. With Intercom, you can count on your voice being heard and your needs deeply considered. **What problems is Fin solving and how is that benefiting you?** The ease of customization to fit our business and the customers' needs within it. ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A26%3A57+-0500&secure%5Bsession_id%5D=6ed685f9-77d5-4c18-ad95-52d100395d18&secure%5Btoken%5D=d2d7b73b0c7f23c45246e50285d3d667584f42e2c3ddd8cd6e254a989558ca36&format=llm_user) ## Fin Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Attio](https://www.g2.com/products/attio/reviews) - [Baremetrics](https://www.g2.com/products/baremetrics/reviews) - [Basecone](https://www.g2.com/products/basecone/reviews) - [Box](https://www.g2.com/products/box/reviews) - 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[Juicer](https://www.g2.com/products/juicer/reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Mitti (by SafetyCulture)](https://www.g2.com/products/safetyculturehq/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Reusely](https://www.g2.com/products/reusely/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [SendSafely](https://www.g2.com/products/sendsafely/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Sycamore](https://www.g2.com/products/sycamore/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [TVEyes](https://www.g2.com/products/tveyes/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Fin Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Player Support Channels - Player Support Platforms** - In-Game Support - Multi-Channel Access - Self-Service Help Center **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Support Operations - Player Support Platforms** - Automated Resolution - Player Context - Case Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews)