--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3901 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,901 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. (435 reviews) - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. (433 reviews) - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. (333 reviews) - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. (268 reviews) - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. (257 reviews) - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. (257 reviews) - Time-saving (198 reviews) - Intuitive (195 reviews) - Artificial Intelligence (192 reviews) - Customer Satisfaction (187 reviews) **What users dislike:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. (152 reviews) - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. (130 reviews) - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. (123 reviews) - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. (115 reviews) - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. (92 reviews) - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. (88 reviews) - Poor Understanding (86 reviews) - Complexity (85 reviews) - Inadequate AI Features (85 reviews) - Users feel the **limited customization** in Fin prevents tailoring features effectively to meet specific needs. (83 reviews) ## Fin Reviews ### 1. Supercharges Efficiency for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe R. | Solutions Engineer Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Fin?** Intercom has revolutionized how our team handles customer support. The AI features, particularly Fin, have drastically reduced response times by addressing repetitive inquiries and freeing up our team to tackle complex issues. We love how easy it is to build workflows, automate outreach, and manage customer interactions across multiple channels. The Knowledge Hub is a fantastic feature, enabling us to centralize resources like articles and FAQs for seamless updates. Intercom's integrations with our tech stack are top-notch, making it incredibly versatile and efficient. **What do you dislike about Fin?** Occasionally, we’ve encountered minor lags when the platform is processing a high volume of data. A lot of features we would like to try out but can get quite expensive quite fast for small teams. **What problems is Fin solving and how is that benefiting you?** Helping us to supercharge our customer support by creating custom workflows and proactive support based on customer segmentation **Official Response from Kateryna Kharytonova:** > Thanks so much for your review! We hear you on the occasional lags during high data volume and the cost concerns, and we're constantly working to improve the platform's performance and pricing options. ### 2. Maximize customer satisfaction while improving company productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Tim A. | Senior IT Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Fin?** One of the best features, ticketing, allows me to create customer cases and track their requests; you can also see how many agents are focused on a customer's request and establish internal communication. This application is essential for improving customer service through chat, email, social media, technical support, and other channels. The application's built-in chat and messaging capabilities enable instant interaction with customers. This greatly improves response times and overall customer service satisfaction. By effectively handling repetitive questions, automation solutions such as workflows and chatbots have also greatly reduced our team's workload. Intercom is a well-structured program that anyone can use with ease. **What do you dislike about Fin?** I can't predict the best results, and it's often difficult to find what you're looking for when searching for a name or even an email address, so I wish there was a better alternative with its search bar. **What problems is Fin solving and how is that benefiting you?** Intercom has allowed us to strengthen the bond with our customers, which allows us to provide them with the highest quality service. It has made our customer service more efficient and improved user engagement. Our team can now focus more on strategic issues and customer success because of the time saved by automating routine processes. We have successfully organized the priority levels of all ticket requests, starting from the lowest to the most urgent. We can also use this feature to change the ticket status from Open to Awaiting Third Party. This makes our work much more efficient. Large companies and their customer portfolios can easily adapt to the speed of this tool. ### 3. Game Changer for our Tech Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Director of Customer Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Fin?** Not only is Intercom great with the features that they provide, but enabling them and using them is super simple. They have really great help articles and guides on how to build and use the software. A lot of times you can just get in and play around and figure things out really quickly because the software is so user-friendly. Fin AI agent is helping our team answer questions more efficiently and helping us to take care of more customers with less people. From Fin Ai to tracker tickets to help in our bug resolution process, Intercom is reaching into a lot of different parts of our business to make us more efficient and take care of issues more quickly. **What do you dislike about Fin?** I really can't think of anything, love everything about this software. **What problems is Fin solving and how is that benefiting you?** It is allowing us take care of more clients with fewer agents and the interactions with customers are better because they get answers more quickly. ### 4. As a early stage startup that pays attention to their customers, Intercom has been a game-changer **Rating:** 5.0/5.0 stars **Reviewed by:** Riccardo P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Fin?** What I like the most about Intercom is the seamless possibility to integrate it with our backend and all of our tools. Additionally, the wide variety of channels available to chat with our users—whether it's live chat, email, or in-app messaging—has made communication much more flexible and effective. **What do you dislike about Fin?** What I dislike about Intercom is that, unfortunately, once you exit the 95% discount of the startup program, the pricing becomes quite hefty. This has led us to downgrade some of the amazing tools and features in order to save costs, which is a bit disappointing given how valuable they were for our operations. **What problems is Fin solving and how is that benefiting you?** Intercom is solving the challenge of delivering a seamless user experience for our customers while providing us with a great deal of freedom thanks to its customizable workflows. The automation and workflows allow us to efficiently manage customer interactions at scale, ensuring that users get quick, relevant responses without overwhelming our support team. ### 5. Fin is a Win **Rating:** 4.5/5.0 stars **Reviewed by:** Rael d. | Head of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Fin?** We've been using Intercom and Fin, and it's been a lifesaver! Fin has been great at sorting through all the junk and flagging the real issues that only humans can handle. Plus, it was super easy to set up, and the Intercom support team has been awesome whenever we've run into any problems. The platform itself is really powerful for customer support, and the integrations with other apps we use have been a huge bonus. I definitely recommend it to anyone looking for a top-notch customer support solution! **What do you dislike about Fin?** Intercom’s Fin has been a great addition to our team, but we’ve encountered one major issue. When we use it for email support, there’s no threading, which can get messy. Other than that, there are a few minor quirks, but nothing that’s a big deal. Overall, we’re happy with Intercom and Fin, but we hope they can address the email threading issue with Fin soon. **What problems is Fin solving and how is that benefiting you?** Intercom is our go-to tool for handling customer support inquiries. It helps us keep track of all our conversations, prioritize tickets, and provide efficient support. We also use it to capture inbound sales leads from our website, making it easier to follow up and convert potential customers. ### 6. Solid all-round software, but priced aggressively **Rating:** 4.0/5.0 stars **Reviewed by:** Fahad S. | Head of Growth and Product, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Fin?** Good combination of features overall, does most things a product team would need for supporting their customers Support is good, and resolution time is quite swift despite us being on a startup plan Integration was a bit tricky but how I love how I can pass on so much data from our app to Intercom **What do you dislike about Fin?** A bit complicated to implement and set things up, and expensive overall, specially for small teams **What problems is Fin solving and how is that benefiting you?** It is robust and does the job well, good features around communicating things with our customers, and the UI is quite good on both ends ### 7. Pioneers of AI for CX and customer care **Rating:** 5.0/5.0 stars **Reviewed by:** Erick L. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Fin?** The constant non-stop release of more-ai-native features, getting ever close to the core product (Claude currently). **What do you dislike about Fin?** Locked out of prompts, which would greatly help dissect data. **What problems is Fin solving and how is that benefiting you?** Deflection of customer inquiries, which then get resolved and save costs. ### 8. Essential Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Eyal M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Fin?** We are a SaaS startup that began using Intercom three years ago. The Intercom Startup Program gave us significant cost savings during our first year. By integrating Intercom into our service, we’ve been able to offer instant assistance to our site visitors and users. The platform’s extensive documentation and responsive support have been invaluable in helping us take full advantage of its features. I highly recommend Intercom—it has streamlined our support workflows, saving both time and money while enabling us to provide more efficient service to our customers. **What do you dislike about Fin?** While Intercom has good documentation, some users report slower response times from Intercom's own support team, which can be frustrating if you're dealing with a time-sensitive issue. **What problems is Fin solving and how is that benefiting you?** We required a solution to offer real-time assistance to our site visitors and users, and Intercom’s live chat and automation features enabled us to respond swiftly, ensuring customer inquiries are handled efficiently. Additionally, we leveraged Intercom to create a help center for our customers, providing access to documentation and video tutorials that significantly simplified onboarding and enhanced the user experience with our platform. ### 9. Experience using Intercom **Rating:** 4.5/5.0 stars **Reviewed by:** Mayvin B. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Fin?** I find Intercom easy to navigate and explore, making it simple to access the features I need. I also love the feature that provides suggestions related to my queries, which helps me find solutions quickly and efficiently. **What do you dislike about Fin?** Sometimes, I experienced occasional glitches while using Intercom, but the support team was responsive and able to fix them efficiently. **What problems is Fin solving and how is that benefiting you?** Intercom helps us address customer queries quickly and efficiently by providing AI-driven suggestions based on previous related issues. This feature saves time, ensures consistency in responses, and improves overall customer satisfaction by offering accurate solutions right away. ### 10. An Invaluable Asset for Our Customer Success Team: FIN AI Copilot **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa J. | Customer Success Manager / HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Fin?** Having access to the appropriate tools is crucial for me as our company's Customer Success Manager, since it determines our effectiveness and influence. For our team, Intercom's FIN AI Copilot has changed everything. Our operations and communication quality have significantly improved as a result of our capacity to rapidly access knowledge, automate responses, and provide real-time customer support. My team has saved time on repetitive chores by using the AI Copilot's intuitive interface to swiftly access accurate information. Because of this, we are able to concentrate on offering our clients higher-value services, which has increased our response times and customer satisfaction levels. It's been a huge help to be able to optimize procedures without sacrificing service quality. One particularly noteworthy aspect is the clever suggestion engine. The program makes sure that everyone is on the same page and gives team members—especially the more recent hires—greater confidence in their interactions by recommending suitable answers based on previous encounters. Furthermore, because the AI can learn from repeated interactions, it continuously adjusts to meet our needs and gradually increases our efficiency. **What do you dislike about Fin?** Because Intercom has so many capabilities, new users or those not accustomed with the platform may find it daunting at times. Without significant training, navigating the depth of capability can be challenging. **What problems is Fin solving and how is that benefiting you?** Live chat, automatic messaging, and FIN AI Copilot are just a few of the communication solutions offered by Intercom that enable speedier and more efficient replies. The Customer Success team saves time by providing precise replies without requiring additional investigation thanks to AI-driven insights. Better customer loyalty and retention result from this, which in turn leads to longer-term company growth and fewer churn problems. ### 11. A True Partner in Customer Experience and Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | VP of Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Fin?** Intercom is an exceptional platform for customer experience, support, and engagement. Its user-friendly interface and dynamic features promote seamless product adoption. What stands out most is their team—support, sales, and account management all genuinely value feedback and foster a true partnership. Intercom's focus on AI has been a game-changer, saving us time and money. It's rare to find a vendor that feels like an extension of your team, and Intercom excels in both their product and customer relationship. **What do you dislike about Fin?** While the platform excels overall, there are a couple of areas for improvement. The reporting features could be more robust, and some workflows could offer greater flexibility. However, these are largely personal preferences rather than flaws in the product. **What problems is Fin solving and how is that benefiting you?** Intercom helps us streamline customer support, enhance engagement, and drive product adoption. Its live chat and automated workflows allow us to respond quickly to customer inquiries, improving satisfaction and reducing support response times. The platform's AI features save us time and resources by automating repetitive tasks, while its dynamic capabilities help us tailor customer interactions more effectively. This has led to improved efficiency, better customer experiences, and cost savings across our organization. ### 12. Reliable Chat Solution with Room for Pricing Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Domas R. **Reviewed Date:** October 04, 2025 **What do you like best about Fin?** I value the intuitive user interface and how it seamlessly integrates into our system. The automated workflows enhance our efficiency, and the price point initially matched our budget effectively. The real-time notifications feature is invaluable for managing customer interactions and inquiries. The customer service has been responsive and helpful during setup. **What do you dislike about Fin?** I have some concerns about the pricing structure of Fin by Intercom. Initially, when we started using it, the cost was lower, and we had access to more automated features, which are now no longer included in our current plan. A while ago, they adjusted their pricing towards a more expensive end. While most of the essential features remain available, some of the more advanced, niche functionalities that would have been beneficial are not available anymore without a more expensive plan. The price increase for accessing these functionalities does not seem justified for us to upgrade our budget for Fin by Intercom. **What problems is Fin solving and how is that benefiting you?** I use Fin by Intercom to provide real-time live chat support, enabling my team to receive notifications and feedback effectively, improving customer interactions. ### 13. Fast and efficient communication between teams and clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Fin?** A dynamic platform for communicating between team members and keeping in contact with customers. It is rich with features (way more than I make use of, but nice to have*) and has powerful tracking and data collection functions which are very useful. **What do you dislike about Fin?** Can't say I've got any dislikes to report. **What problems is Fin solving and how is that benefiting you?** We operate as an online education platform. We use Intercom primarily as an external "private chat" channel trhat allows students to contact teachers with queries and to get support. Internally, we use the system to track teacher involvement, collecting data such as response time to queries as a tool in evaluating performance. Another convenient application is internal communication via the "note" function, which allows queries to be passed from a teacher to our Support Desk. ### 14. Great - the best support app out there IMO **Rating:** 5.0/5.0 stars **Reviewed by:** Tobi D. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Fin?** Loads of features that make it really easy to create specific experiences when you have a complicated product, the workflows tool is way better than any competitors. Super easy to use and manage your conversation workload. Our agents really enjoy using it and much prefer it to the tool we used previously. AI agent running off your knowledge base is super handy - we only need to update our product info in one place Support are super helpful and can answer really technically complex questions, which is fab Lots of options for building reports **What do you dislike about Fin?** Lot of people will say the price. It is expensive, but when you compare that to the time you save over using something else, I think it's a bit of a no-brainer. They have simplified their pricing a lot more in the last year or so too, which makes it much better The integration with HubSpot is not so good, but I think this was maybe on HubSpot's end. It made the migration across a bit of a pain, as our sales/success teams weren't able to see conversations in Intercom as easily as we'd have liked. This has been made a lot better with the introduction of Lite seats, which we didn't have before (also solvable if you know what you're doing with Zapier/Make) But in short I'm definitely a fan **What problems is Fin solving and how is that benefiting you?** It allows us to be really targeted in our approach to supporting our users. We have a complex platform with lots of different profiles of users, and Intercom makes it easy to serve each of these with the best content for them. It also makes it easy for our team to manage their workload - in HubSpot, this was a pain as all conversations had to be had in real time, and couldn't be snoozed. **Official Response from Kateryna Kharytonova:** > Thank you for being a fan of Intercom! We understand the challenges of integrations and migrations and have been working to improve the process. We appreciate your feedback and are committed to providing a seamless experience for our users. ### 15. Not always easy to setup intercom but FIN IA is improving a lot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Fin?** I like all the new features to set up and improve FIN IA. It becomes really easy to set up FIN and increase the quality of the support provided. **What do you dislike about Fin?** That's not always easy to understand all the features (but it seems to be better than before). I dislike how workflow is represented. It's very difficult to understand different paths of the tree. **What problems is Fin solving and how is that benefiting you?** It helps us to answer to our customers with a professional human support, and automatically with a IA bot support. It's also helpting us to have a help center ### 16. Offers great features and ease of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Fin?** I work for a company that provides services worldwide, and one of the newly added features, AI Inbox Translation [beta], has been a game-changer. This feature automatically translates conversations in the Inbox, enabling us to assist clients more efficiently by instantly translating messages between customers and agents. It also reduces costs, as we no longer need to hire agents fluent in multiple languages. Another feature I appreciate is the Intercom status page, along with email notifications, which keeps users informed and proactive about any ongoing issues. **What do you dislike about Fin?** So far, my experience has been really great! **What problems is Fin solving and how is that benefiting you?** Providing support for customers with different languages. The auto AI translator is of big help. FIN AI also allows us to focus more on complex issues as the AI answers basic questions using our references. ### 17. Absolute Must Have Product **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Owner/Marketing/Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Fin?** Simple, Easy to use and solves majority (if not all) our technical requests from inbound customers. This has been game-changer for our entire company, and provides top-management a full visual of chats, follow ups and customer journeys. It's been instrumental in our growth as a company, and at solving issues in our start up phase. We rely on this multiple times a day. **What do you dislike about Fin?** not much to dislike. Required our full technical team to be a part of implementation, but thats mainly because our Sales and Marketing team are not incredibly tech savvy in back end development. **What problems is Fin solving and how is that benefiting you?** It's our window into customer service and new product release (all communication). It's life saving. ### 18. Very much complete! **Rating:** 4.5/5.0 stars **Reviewed by:** Thainara P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Fin?** I love that Intercom has a widely integrated system to provide granularity and precision when we build customer communication strategies. I can be very specific, and there are many functionalities I can choose from. It's my daily job to use Intercom and I really like how easy it is to get in touch with my customers, providing support not only via chat, bu being able to link knowledge base articles as well is really powerful! **What do you dislike about Fin?** AI is still a bit confuse to set, also not being able to delete some old stuff. This has been improving with time, though. **What problems is Fin solving and how is that benefiting you?** Addressing communication with customers. Intercom allows me not only to have a Live Chat connected to our knowledge base articles (and AI can start replying using this source), but also to add banners for urgent communication, pop-ups for news and warnings, it's really powerful. ### 19. The Simple solution for everything in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Christoffer M. | Knowledge Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Fin?** Where do I start? Working in AI and Automation with CS I often try the latest and greatest - Intercom let's me try and fiddle with stuff long before it's even out there and - well from what I've seen none of the competitors are close to having this full range of customer service tools. **What do you dislike about Fin?** Sometimes to much focus on the new stuff and things like BCC-emails and other minor stuff gets "forgotten" as features. **What problems is Fin solving and how is that benefiting you?** A complete customer service platform for most of our needs. ### 20. A wonderful application to connect with our users and attend to their requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** alejandra b. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Fin?** One thing that fascinates me about using Intercom is the fact that I can constantly see how many users I have contacted on a daily basis and can quickly access a conversation with them. **What do you dislike about Fin?** I consider that it's not something that I dislike completely, but perhaps the aesthetic customization within the app could be improved a bit. It doesn't look bad, but considering how good everything is in general, I would say that this is an opportunity for growth in that aspect. **What problems is Fin solving and how is that benefiting you?** In general, Intercom benefits my colleagues and me with the ease and efficiency we have in attending to the requirements of our users, in addition to having multiple AI tools that help us with each user and response times. ### 21. The All-In-One that really works. **Rating:** 4.5/5.0 stars **Reviewed by:** Luiz Gustavo N. | Front-end Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Fin?** I really love the fact that I can solve a lot of problems of my company hiring only one product. We send e-mails, created our news feed, implemented a chat, added tooltips, etc. **What do you dislike about Fin?** Unfortunately, the UI could be better. We frequently spend some time finding where is an specific setting or feature. Some tables could have more sorting options. Only a few columns could be sorted on certain screens. **What problems is Fin solving and how is that benefiting you?** The main reason that we hired Intercom was the Live Chat and Help Desk. It's really greater than the competitors that we tried. After that, we started to added some tooltips to explain some features and created our news feed to show the software changelog. We started to send some e-mails through Intercom too. It's not the best mail builder that we used, but it's very convenient. Maybe in the future we can use only Intercom for that too. ### 22. A Powerful Tool for Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Alicja W. | Product Adoption Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Fin?** Comprehensive Features and customization options. Intercom offers live chat, email campaigns, help desk, and knowledge base in one platform. You can also integrate it with Slack, Salesforce or Jira. I can't imagine using any other tool! **What do you dislike about Fin?** Some features may require time to master. Support could reply faster ;) **What problems is Fin solving and how is that benefiting you?** Automation and FIN answers are reducing manual responses for agents. They can focus on product adoption and proactive actions. Data and reporting features provide actionable insights to refine strategies and improve service. ### 23. Very complete Tool, modernizing ou customer support and comunications **Rating:** 4.5/5.0 stars **Reviewed by:** Beatriz S. | Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Fin?** Look and feel, integrations with Jira and multiple support channel all-in-one **What do you dislike about Fin?** We had to re-do our integration because of some decisions that we didn't know impacted the data quality from the beggining. **What problems is Fin solving and how is that benefiting you?** Decentralized customer support and help center, easy to use data reports, workflow automations ### 24. Love all the features that Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Fin?** I love their conversation management interface. I am in process of utilising their Fin 2 agent to automate our customer support. Their automated workflows help in reducing my workload. **What do you dislike about Fin?** I haven't come across any thing major that I dislike. **What problems is Fin solving and how is that benefiting you?** Intercom works as good platform to manage all my customer support and success related task. ### 25. Great platform to centralize communications, helps save a ton of time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Fin?** Centralized, Fin agent is taking a huge part of the workload and is getting better and better with time. Tags really help to track and macros helped me save a lot of time. Customer service is very responsive. **What do you dislike about Fin?** Sometimes it will direct messages to other people in the organization and we have to reset it. **What problems is Fin solving and how is that benefiting you?** It's more a way to save time and keep consistency in the answers given to customers ### 26. Great tool for effective customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Johanna G. | Customer Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Fin?** Intercom makes it really easy to provide effective customer support with a multifaceted approach. It integrates directly with your platform so that you can communicate with customers in all different fashions, being as loud or quiet as you'd like to be with those communications. Walk customers through your platform with tool tips, make announcements about product updates or upcoming platform maintenance, and quickly reply to customer questions via the chat function. The number of possibilities with Intercom are almost endless. **What do you dislike about Fin?** Because there are so many capabilities within Intercom, it can be difficult to understand the best approach for your goals. **What problems is Fin solving and how is that benefiting you?** Intercom helps our team to collaborate manage an inbox of customer questions together. **Official Response from Kateryna Kharytonova:** > We're delighted to hear that Intercom is helping your team collaborate and manage customer questions effectively. If you ever need guidance on utilizing the various capabilities of Intercom to better meet your goals, feel free to reach out to our support team for assistance. ### 27. Little Wonder Why Intercom Is Widely Used! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon Patrick C. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Fin?** The ease! First time Intercom user but my line manager did not have to spend much time training me how to use this. I'm sure we've not maximized its full potential yet but that's because our field isn't really that intensive on tech, so what we use it for, which are mostly customer service, live chat, and email, and its needs are met! **What do you dislike about Fin?** There isn't any that I could name, to be honest, as I feel I have at my disposal all the features that I need for my role. I understand this asks for cons, and sorry I still gave pros! :p **What problems is Fin solving and how is that benefiting you?** It helps by giving me options! Not having to tab out to Gmail to write emails is a superb feature. It helps with efficiency by allowing the storing of macros. The integration with Hubspot saves me a few clicks, and keeping records, notes, on customer's queries! ### 28. A good platform for communication excellence **Rating:** 3.5/5.0 stars **Reviewed by:** Joe T. | Manager of Distribution Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Fin?** You can track any emails received, keep tabs on your teams workload, make and answer phone calls, have multiple users, check old conversations/tickets **What do you dislike about Fin?** You cannot see open and snoozed conversations in the same viewing. You need to click between the two. There should be a feature where you can display both without clicking between the two. Not as simplified as the likes of zendesk **What problems is Fin solving and how is that benefiting you?** It is helping me work with a big team efficiently by having tickets and conversations viewable to all in the company. **Official Response from Kateryna Kharytonova:** > Thank you for sharing your experience with Intercom. We're pleased to hear that it's helping your team work efficiently. We understand your feedback about the open and snoozed conversations view, and we'll take it into account for future enhancements. ### 29. Intercom is a fantastic, ever-growing, ever-changing system for managing your customer contacts **Rating:** 4.5/5.0 stars **Reviewed by:** Sam L. | Strategic Operational Excellence Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Fin?** Fantastic support, features, and easy workflow ability. **What do you dislike about Fin?** Sometimes releases occur so quickly that when you're just learning and integrating a new feature, a new one comes out again! **What problems is Fin solving and how is that benefiting you?** FIN AI is solving 40% of our inbound chat volume. AI Triaging moves our emails and chats to where they need to be. ### 30. Fantastic Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Fin?** Intercom is an incredibly user-friendly tool to use from both an agent and admin level. It has given us a powerful connection to our customers. We have been using it for roughly 8 years now and have continued to implement new functions as the business grows. It is very easy to implement and grow. **What do you dislike about Fin?** Sometimes getting support back from them can take some time. **What problems is Fin solving and how is that benefiting you?** Conversational support with our entire audience. Our customers, and their customers who we also support where required. This gives us a great benefit by ensuring we have consistent messaging and no middle man when it comes to supporting our product. Our next uptake will be with AI Agents to better streamline our offerings. ### 31. Intercom was absolutely useful with helping me manage my users. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Fin?** I think the one thing I like the most about Intercom is how simple and easily digestable the user interface was. I think that there were the right amount of buttons and everything was labeled very intuitively. When you first start using the platform it can be tricky to learn what each symbol stands for, but once you get the hang of it, the platform becomes a second nature almost. It was suuuuper easy to integrate our work email and implimenting it into our user experience flow. A lot of users of our product enjoyed being able to use the chat features and giving the experience to "talk to us" directly. Literally I use it all of the time to help with customer support tickets and is our go to platform to make sure our users get the help they need as efficiently as possible. **What do you dislike about Fin?** I think that my only criticism is that I wish that there was an option to also have words alongside some of the buttons. Some of them look a little similar to each other so it's easy to get it mixed up. **What problems is Fin solving and how is that benefiting you?** Intercom has given me a one-stop shop to be able to handle all of my customer service needs. It gives me all of the tools to create and automate customer service to make sure people are getting all of the information that they need. ### 32. Intercom is so easy and keeps everything organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Fin?** We use intercom religiously in our office day-to-day. I enjoy that it keeps everything in one place! If you can't find it anywhere else it's most likely in a note on Intercom! **What do you dislike about Fin?** Sometimes, information needed won't comeup. Such as a patient's profile even though it's been created years ago. I would like intercom to be able to keep duplicate profiles neat and togetther as well.. **What problems is Fin solving and how is that benefiting you?** It helps keep all of our patient's together with the use of the different groups we can make and use, we organize them by group. ### 33. Support Nerve Center **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy L. | Client Engagement Team Lead at Kno2, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Fin?** We use Intercom all day every day as the center of our support operations. I love how easily we can support 18k + active customers as well as multiple partners with a support team of 6 people, half of which don't have to live in Intercom all day. It wouldn't be possible without Intercom's automations, workflows, integrations, and Fin. Our customers and partners love our support. **What do you dislike about Fin?** I wish there was more control over the spam filter. I would like to only have things I mark as spam go there, as we regularly lose legitimate emails into there. It's not always easy to remember to check it. **What problems is Fin solving and how is that benefiting you?** We have a very small team, but we want to provide excellent customer service to a large amount of users and partners. Intercom allows us to accomplish that easily without having to hire more employees. **Official Response from Kateryna Kharytonova:** > We appreciate your feedback about the spam filter. We're constantly working to improve our features, and your input is valuable in helping us enhance the user experience. We'll share your suggestion with our product team for consideration. ### 34. Good but with space to improve **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno R. | Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Fin?** The IA partner are very good when contugiration correct. Do not know about me the valor of, but seeing the IA in chat makes thinks more easily. **What do you dislike about Fin?** The automation costumer distribution, i think the distribuition need to have more option them just the old to new ones **What problems is Fin solving and how is that benefiting you?** The problem are not the program, but the way that program was use by my organization. I see future for the intercom ### 35. Amazing Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mustak B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Fin?** The best about Intercom is easy of usability. Intercom is a feature rich platform and allows easy integration to salesforce and its best to create internal tickets to support various teams **What do you dislike about Fin?** Intercoms own support is very limited and does not live upto their expectations **What problems is Fin solving and how is that benefiting you?** Intercom is solving issues for help desk and since the time of using Intercomm, we have benefitted immensly by resolving the issues on time because of ease of platform usability ### 36. Automation at it's best **Rating:** 5.0/5.0 stars **Reviewed by:** Noam B. | Product Manager, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Fin?** Intercom gives you so many options for automating processes, especially with the significant rise of their AI features, super easily. **What do you dislike about Fin?** Intercom used to have quite a good focus on outbound messages but they dropped it as of late, unfortunately, as they could really be a catch-all for so many companies. **What problems is Fin solving and how is that benefiting you?** Intercom lets me solve almost all user inquiries without needing to have human agents spending their time answering repetitive questions, super easily. ### 37. I've been able to build and scale a support team because of intercom. FIN has now added even more! **Rating:** 5.0/5.0 stars **Reviewed by:** Barry P. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Fin?** The team at intercom is always there to help. As we have grown our company intercom has been a key partner in it. FIN has bee huge for us in scaling our team and providing better service to our clients. We have been able to close of 50% of conversations with AI and keep an 85% CSAT score on those AI conversation. Intercom allows our team keep up with clients everyday. We are able to support 3 different products with one intercom installation. **What do you dislike about Fin?** The pricing structure can be confusing to understand **What problems is Fin solving and how is that benefiting you?** Intercom is our primary communication tool with our clients and for in-app education. ### 38. Actually useful AI + HIPAA compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Evan E. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Fin?** HIPAA compliant without a massive cost. AI that can actually help my users. Useful and clean product walkthrough features. Easy to build help desk articles. All on one platform with good UI. Startup discount. Pricing for AI chat bot feels simple and fair. Easy to get set up. **What do you dislike about Fin?** Startup discount is great but won't get you HIPAA compliance. Usage based pricing can be difficult to model future cost to company. Have to have an active seat for any engineers who are just setting up product walkthroughs even if they aren't providing customer support. App doesn't seem to consistently send notifications for incoming live chats. **What problems is Fin solving and how is that benefiting you?** The product walkthrough feature has made our product much more accessible to a wide audience of users with varrying tech savviness. Live chat is super simple to use. The AI chatbot solved its first customer support ticket autonomously last week and it only took 5 minutes to setup, absolutely incredible. Help desk was also easy to setup and very useful for customers. ### 39. Awesome to use, there's an AI that can effortlessly improve my grammar and spelling. **Rating:** 5.0/5.0 stars **Reviewed by:** Ana N. | Customer Concierge, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Fin?** The AI that can effortlessly improve my grammar and spelling. Additionally, it's offer a variety of options to enhance my writing, such as choosing a more friendly or formal tone. **What do you dislike about Fin?** Nothing for now. Intercom is an incredibly user-friendly and convenient tool to utilize. It's truly a pleasure to use **What problems is Fin solving and how is that benefiting you?** Whenever I struggle to articulate my thoughts, I have a fantastic AI tool at my disposal that can effortlessly improve my grammar and spelling. It's a lifesaver! ### 40. Great for knowledge storage and customer support platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Fin?** Their ai features are developing and very helpful for customer support. There are lots of options to send messaging to customers and it's easy to use. Clear role permissions for your team. **What do you dislike about Fin?** Sometimes their ai bot can be wrong and you'll have to redirect the conversation to find what the issue really is. **What problems is Fin solving and how is that benefiting you?** helping me find the customer's problem faster or be able to resolve easy to answer questions ### 41. Full vision in one tool **Rating:** 5.0/5.0 stars **Reviewed by:** Adolfo S. | Customer Service Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Fin?** A unique interface to rule them all. No needs to have different platforms for the whole customer experience. **What do you dislike about Fin?** There are few improvements that they aren't implementing... no having a SPAM inbox is one of them **What problems is Fin solving and how is that benefiting you?** Having a quick way to answer my users from different inputs. ### 42. User-friendly UI and a lot of features, AI bot is cool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Fin?** I am using Intercom for a lot of time, have experience with other platforms, and I would like to say that Intercom is the best solution between functionality side and user-friendliness The AI update is also a great feature! And many others, such as to see who is checking the chat, ping, dark mode, etc. **What do you dislike about Fin?** I wouldn't say I liked the thing when the user comes to the chat with the identical email but not logged-in in one of the times (like just an email response) and I will not see the previous history with the contact, even when the email matches. **What problems is Fin solving and how is that benefiting you?** Easy communication with the users. Possibility to use it correctly with the team ### 43. Very easy to use, very convenient to use and very efficient at dealing with tickets. **Rating:** 4.5/5.0 stars **Reviewed by:** Maldwyn B. | Digital Support Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Fin?** Simple layout for navigating different tickets and cases. Easy implementation and integration with ongoing methods of casing. Easy to respond to any customers and support them as needed. Lots of different features, conversations for short chats, or tickets for bigger issues. Using it daily, it has become our main port of customer contact. **What do you dislike about Fin?** There have been no circumstances that make me particularly dislike a part of intercom, it is a very good platform for dealing with customer enquiries. **What problems is Fin solving and how is that benefiting you?** Intercom allows me to properly save a case to differ between larger and smaller issues. ### 44. Intercom Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Fin?** I love that it is easy to use, very straightforward, has all of the tools that I need to do my job efficiently and effectively, and is so nice to be able to see my production and results. As a customer service representative, it has been amazing! **What do you dislike about Fin?** It can be overwhelming because there is so much information and reports available, but I still love it because it gives me everything I need and is adaptable to my job. **What problems is Fin solving and how is that benefiting you?** It has been the best tool for our customers and has made our jobs easier to chat with customers and solve their problems on this platform. ### 45. Great Software for In-Product Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Fin?** UI is great. Possibilities when it comes to types of messaging (banners, emails, chats, popups). Our customer communication for product adoption and education is completely done via Intercom. **What do you dislike about Fin?** Integration with Salesforce is not great. Creation of tasks via clicks on email is inconsistent to say the least. Some asks that are not supposed to be created, are created, and those who are supposed to, are not. **What problems is Fin solving and how is that benefiting you?** Segmentation when it comes to product and customer communication based on tags. Customer Marketing via invites to educational webinars. ### 46. The pros of support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Fin?** I use intercom everyday to talk to customers who need help, who have a question or really anything related to communication. When I started using it, I thought it was pretty good, but I didn't know the many other features it had to help me better structure my day to day with customers. What I like the most is that even if Intercom is a big platform for giving support, their support is also very fast and accurate ! I like they communicate new features and ideas through their own channel, I can see what my customers are going to see if I activate the proactive support, or FinAI. **What do you dislike about Fin?** Intercom is a complex product, and even though I don’t consider that to be a negative thing about it, sometimes I simply don't have the time to read through the articles. For more complicated paths like establishing rules I had a hard time finding the right information by going from one article to another. Otherwise, is very easy to use and to understand ! **What problems is Fin solving and how is that benefiting you?** At the moment, we are using Intercom to help us structure our customer onboarding. Proactive support has been of great help to reduce basic support contact and give us time to focus on bigger problems. ### 47. Good system for CRM but pricey **Rating:** 4.5/5.0 stars **Reviewed by:** Linh T. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Fin?** We can send push and popup to mobile users easily and build email system logic **What do you dislike about Fin?** Price high, some features are overpriced so we looked for another solution. Plus Intercom is blocked by Viettel service, so our users in Vietnam with Viettel telecom can't access customer center and view URL for our banners and articles. **What problems is Fin solving and how is that benefiting you?** We use intercom for CRM, customer communication including email marketing, inapp popup, notification, etc. Intercom is easy to use and navigate for most of our internal stakeholders to find customer's queries. ### 48. Great platform for customer engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Fin?** The user interface is easy to use and it's very intuitive. It allows in-platform user communication via number of channels, such as surveys, messages or banners as well as email and chatbot. The articles and knowledge base that feed into the chatbot are very effective too. It's great to have a centralized place for customer communications and product marketing. My team and I use Intercom nearly every day. It has been easy to implement and integrate with other channels, such as Slack. **What do you dislike about Fin?** Being able to pick the exact elements of your subscription is a cost-efficient way to use the platform. But you can't effectively use some options without paying for others, so it feels like a constant upsell. I had a mixed experience with customer support. The highly effective chatbot means that a lot of issues can be resolved in no time. But anytime I need to speak to a human it takes a long time to be connected. I have encountered a range of customer support agents too - some of them incredibly helpful, and others less so. **What problems is Fin solving and how is that benefiting you?** The product tours have been an incredibly useful feature. It means that the tech team no longer has to spend time trying to build informative pop-ups in the platform. In turn, this means that marketing is fully in control of the content and everyone has far more flexibility. ### 49. Intercom Review ( The reason why our customer is happy ) **Rating:** 5.0/5.0 stars **Reviewed by:** Maricel Ann L. | Team Lead , Global Support, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Fin?** Over the years of using the intercom , it has been so user-friendly both for our client and as an agent . Integration -wise it made everything even smooth transitioning our chats to other ticketing tools we use . Additionally, we feel that the ease of convenience and accessibility somehow contributed to our happy clients as they can always reach out to us anytime hassle-free. **What do you dislike about Fin?** One of the flaws I can consider to be disadvantage on my part , was during earlier days was lack or less customizations available . Like the AI , which does is not available back then . **What problems is Fin solving and how is that benefiting you?** Currently, with the new introduction of AI ( Fin AI Copilot ), these really gave us the edge and smooth way to interact with our clients. ### 50. my experience with the intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Saifuddin K. | customer support engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Fin?** intercom has been very good software for us with lots of features and AI features I love using it. it has best integrations too with ease of use. **What do you dislike about Fin?** I am using it for like 3 years and have not felt anything to dislike about it. **What problems is Fin solving and how is that benefiting you?** we communiucate with the customers through intercom is very effective as we can share files screenshots and more. ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A36%3A36+-0500&secure%5Bsession_id%5D=1d621557-9ed7-426d-bd62-438f51b56b51&secure%5Btoken%5D=f6842df2fc59ae63147208457e973f850ee028c5d1869c6f93892ab1e34dc701&format=llm_user) ## Fin Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Attio](https://www.g2.com/products/attio/reviews) - [Baremetrics](https://www.g2.com/products/baremetrics/reviews) - [Basecone](https://www.g2.com/products/basecone/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Canny](https://www.g2.com/products/canny/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Claude Code](https://www.g2.com/products/anthropic-claude-code/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Covideo](https://www.g2.com/products/covideo/reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - [Glide Classic](https://www.g2.com/products/glide-glide-classic/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) - [Instatus](https://www.g2.com/products/instatus/reviews) - [Jam.dev](https://www.g2.com/products/jam-dev/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Juicer](https://www.g2.com/products/juicer/reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Mitti (by SafetyCulture)](https://www.g2.com/products/safetyculturehq/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Reusely](https://www.g2.com/products/reusely/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [SendSafely](https://www.g2.com/products/sendsafely/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Sycamore](https://www.g2.com/products/sycamore/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [TVEyes](https://www.g2.com/products/tveyes/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Fin Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Player Support Channels - Player Support Platforms** - In-Game Support - Multi-Channel Access - Self-Service Help Center **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Support Operations - Player Support Platforms** - Automated Resolution - Player Context - Case Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews)