--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3901 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,901 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. (435 reviews) - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. (433 reviews) - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. (333 reviews) - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. (268 reviews) - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. (257 reviews) - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. (257 reviews) - Time-saving (198 reviews) - Intuitive (195 reviews) - Artificial Intelligence (192 reviews) - Customer Satisfaction (187 reviews) **What users dislike:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. (152 reviews) - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. (130 reviews) - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. (123 reviews) - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. (115 reviews) - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. (92 reviews) - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. (88 reviews) - Poor Understanding (86 reviews) - Complexity (85 reviews) - Inadequate AI Features (85 reviews) - Users feel the **limited customization** in Fin prevents tailoring features effectively to meet specific needs. (83 reviews) ## Fin Reviews ### 1. All in 1place **Rating:** 4.0/5.0 stars **Reviewed by:** Elena S. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Fin?** 1. **User-Friendly Interface:** Intercom boasts an intuitive and clean interface, making it easy for both administrators and users to navigate. The platform's design simplifies the onboarding process and minimizes the learning c **What do you dislike about Fin?** 1. **Pricing:** Intercom’s pricing is expensive for small / startup **What problems is Fin solving and how is that benefiting you?** Centralized all the conversations in 1 place. ### 2. Intuitive chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Fin?** The tool is easy to use and allows for quick collaboration between team members. The new AI features are great! **What do you dislike about Fin?** No major complaints, the tool does what it says with little to no hiccups. I do wish there was a way to insert snippets of an article to point users to the right place instead of just pasting the entire FAQ. **What problems is Fin solving and how is that benefiting you?** Quick support for users who are unmanaged so they can also receive CS guidance without committing to a paid rep. **Official Response from Kateryna Kharytonova:** > Thank you for your feedback! It's great to hear that you find our new AI features useful. Your idea about inserting snippets of an article is great! Right now, you can start the article preview with specific headings. Just hover over the "H1 From the start" button when inserting the article, and choose the part (heading) that you want to share. This ensures that when customer opens the article, they will be taken directly to that specific part of the article. Hope this helps! ### 3. Good communications platform **Rating:** 4.0/5.0 stars **Reviewed by:** Guy K. | Data Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Fin?** Helps me address customer pains quickly and manage the communication with them **What do you dislike about Fin?** Kind of clunky and unclear how to manage outgoing communications with audiences and triggers **What problems is Fin solving and how is that benefiting you?** Managing support tickets with our customers ### 4. Intercom online chat service to assist customers and partners. **Rating:** 4.0/5.0 stars **Reviewed by:** Leanna B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Fin?** I like the ease of use with Intercom. I also like the ability to see what the customer has been reviewing and/or accessing from our website. If the customer is working on a quote, I can access the same page they are looking at from the "Recent Page View" section of intercom. Intercom is also integrated with our ticketing system, so I can create a follow up case in Intercom and it automatically assigns to my cases within our ticketing system. **What do you dislike about Fin?** The least helpful part of intercom would be the short cut keys. I do not find them very helpful nor user friendly. **What problems is Fin solving and how is that benefiting you?** For some simple tasks, Intercom will navigate the customer to self serve options. Then if the customer cannot find what they are looking for within the self serve feature it will still the customer and/or partner the option to continue chatting with a live person. Intercom is also beneficial because it allows us to assign conversations to different departments. If I receive a chat session that is out of my scope, I can assign it to a different team that can better assist the customer/partner. ### 5. The Good Critic **Rating:** 4.0/5.0 stars **Reviewed by:** Ivy Y. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Fin?** The channel of communication is important to expressed information, knowledge and to solve a certain scenario in a conversation. I am in awe for using the intercom to deliver accurate and correct information to my colleagues. The details and fast resolution whilw using the app was very convenient to a corporate world. I am not saying that there was no imperfections about this app, but the font, the characters to the messaging app was quite easy which is why I love to use the Intercom. **What do you dislike about Fin?** The least helpful would be the unnecessary characters on the app, which is understandable because I am not using some of the charcters. Over all, it was nice to use Intercom but I'd rather want to tell the truth that you need to solve for the latency that's been lingering to the app for easy and convenient communication. **What problems is Fin solving and how is that benefiting you?** The means of communication is easy through the use of Intercom. I can expressed my thoughts and I can solve easily the problem which lead to a greater things in terms of my career. ### 6. Makes it easy to connect with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Pranav P. | Tech support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Fin?** Ease of use, dosent take much time to understand its functions. It does not lag and performs smoothly. **What do you dislike about Fin?** Should have more custom settings for chat users. **What problems is Fin solving and how is that benefiting you?** I can resolve client issues with the ease of live chat. ### 7. It's a great support and documentation tool set but could use more polishing for the user experience **Rating:** 3.5/5.0 stars **Reviewed by:** Mahmoud D. | Top Rated Plus Freelancer (Top 3%), Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Fin?** It allows you to see everything on one page. It allows you to create documentation and support articles to be referenced by your customers. **What do you dislike about Fin?** Could improve the UI and UX of the app, because having everything on one page is too cluttered. **What problems is Fin solving and how is that benefiting you?** Allowing customers to reach out to the support team and allowing the support team to respond directly in a chat-like way. Makes the customers feel connected to the support team. It also allows us to create support articles to be made available to our user base. ### 8. Intercom review **Rating:** 4.0/5.0 stars **Reviewed by:** Kasi B. | Fraud analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Fin?** The quick responsed and the ability to have multiple tickets open at once **What do you dislike about Fin?** I wish i could go to the account directly from the ticket and merge users who use multiple email addresses **What problems is Fin solving and how is that benefiting you?** The ability to reach out proactively **Official Response from Kateryna Kharytonova:** > We're glad to hear that you appreciate our quick responses and the ability to have multiple tickets open at once. We hear you on ticket merging — your review really helps us understand how important this is. Thanks again! ### 9. Its really helping us deliver excellent service to our customers in a very cost efficient manner **Rating:** 4.0/5.0 stars **Reviewed by:** Anjum N. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Fin?** It offers a very wide range of integrations that has helped us plug it into all of our products with minimal effort **What do you dislike about Fin?** It would be nice if the JavaScript API was enhanced to allow us to check if a user has already been identified. This affects our React native mobile app where we currently are resorting to always logging the user out of Intercom and then back in again each time it is activated. **What problems is Fin solving and how is that benefiting you?** It is reducing the amount of human intervention thus saving us cost of support without sacrificing excellent customer support. ### 10. Intercom review from TicketSwap **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin K. | Team Lead Live Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Fin?** Reports and automations within Intercom. **What do you dislike about Fin?** Low insignes in drop off rate for automation **What problems is Fin solving and how is that benefiting you?** User contact and have all data in one place ### 11. Extremely Convenient Messaging Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Fin?** It's a very convenient tool to reach your customers/clients. Everything is well organized into different sections/compartments. There is also a search functionality, which you can use to look up previous messages and conversations (with different filters to choose from) and obviously a very supportive support team. **What do you dislike about Fin?** All good but sometimes the support team can take longer to get back to you if you have any issues. **What problems is Fin solving and how is that benefiting you?** Reaching Customers, has automated messaging service to send out simple replies, keep things tidy and organized. Has rating and feedback option to obtain feedback from customers. ### 12. Helpful tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Fin?** The fact that there are plenty of tools within intercom to help customer support is very helpful and makes the lives of support agents a lot easier **What do you dislike about Fin?** the amount of options within intercom can be a bit overwhelming **What problems is Fin solving and how is that benefiting you?** Being able to create tickets from where we're able to reply to multiple users at once ### 13. Great for customer engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Pavaris K. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Fin?** Gives us context about customers and integrates with hubspot **What do you dislike about Fin?** Haven't run into an issue yet. Enjoying it so far **What problems is Fin solving and how is that benefiting you?** Helping customers navigate when they run into issues ### 14. Intercom **Rating:** 4.0/5.0 stars **Reviewed by:** Adalberto G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2023 **What do you like best about Fin?** It is extremely easy to communicate with customers using Intercom, creating documents to explain how you product works is also easy and it is very helpful for clients. **What do you dislike about Fin?** I would like to improve te data side, for example I would love to have certain information about the use of our customers in certain period, for example; it is very useful for me to know how many web sessions a customer had in a period and this data is not available according to an answer I received from an Intercom representative. That will be great **What problems is Fin solving and how is that benefiting you?** It is helping solving our clients problems with an efficient communication with us, allowing them and us to have a real time communication and notifying us and them when a new answer is received ### 15. Young and Vibrant Product Design **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Fin?** The way of the interaction is really creative, especially having .GIF and emoji. It helps leveling up the customer experience by including some other interaction ways. Workflow automation is easy to design and use. It give you the overall view of your designed flow and allow you to test before setting it live. **What do you dislike about Fin?** CX experience is not the best, it will take time for support team to respond rather than immediate feedback. This could be a pain especially for employee/manager who manage a big team and need to sort out a critical issue. Inbox rule can be better, there is no way to export inbox rule in bulk and share the data of the inbox rule. Eg: How many rules is running, how can i manage the rule in an overview etc. **What problems is Fin solving and how is that benefiting you?** Chat and Email routing capabilities, data tracking and basic overview of the performance report. Automation where it ease out operation burdens by auto assigning inbound volumes, custom responses and the data tracking of the team performance. ### 16. Helpful Customer Communication Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Fin?** How easy it is to setup and use. Customer communication is clear into the application **What do you dislike about Fin?** How it integrates with other tools. There's no way to transfer conversation to another application. **What problems is Fin solving and how is that benefiting you?** Connected to our website for customer communications, gives us an easeful way to respond to customer questions coming straight from the website. ### 17. Solid but sometimes a bit muddled for UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Fin?** Features and "intuitive-ness" are great, very easy to get set up, silly as it is, GIF functionality + other features in chat are excellent. **What do you dislike about Fin?** Navigating the knowledge base and how persistent access to the site via the widget in the lower right is such a pain to get around with. Not being able to link to knowledge base articles easily because they're "contained" within that widget is a nightmare. How conversations linger or whatever in the widget is obnoxious. I think the chat widget in general just feels so obtrusive. **What problems is Fin solving and how is that benefiting you?** Solving the "head" of customer requests through automation. It's great to have FIN knock out questions that our complex product causes our customers to struggle with. Updating the responses with Snippets is great. ### 18. Provide support to our clients for our Saas product **Rating:** 4.0/5.0 stars **Reviewed by:** Paolo E. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Fin?** Helpful notifications on replies that arent too oppressive or distracting, helps me support and respond to client queries while also working on other tasks Super easy to review past conversations and take over from colleagues. **What do you dislike about Fin?** Not every notification will come through via email, sometimes they can get lost. It would be good if we could clearly show our clients that real people are on the other end of the line, not auto help bots. **What problems is Fin solving and how is that benefiting you?** Supporting our clients as theyre using our product, instead of having to wait until after theyve used it and sent us an email Means we can more readily help them with their work and solve problems for them quickly and efficiently. Also gives us visibility on how each team member is approaching our support plan differently ### 19. Efficient, simple to use and easy to learn. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Fin?** Collections. They're a great way of sorting articles for your clients' eyes! **What do you dislike about Fin?** Limited formatting options when it comes to multimedia assets (video, images, tables etc.) **What problems is Fin solving and how is that benefiting you?** Reaching out to clients about are more technical, difficult-to-grasp details. **Official Response from Kate Sugrue:** > We're glad to hear that you find Intercom efficient and easy to use! We appreciate your feedback about the limited formatting options and will definitely take it into consideration for future improvements. ### 20. Pressured but I encountered new more issue. **Rating:** 4.0/5.0 stars **Reviewed by:** kristele d. | Zip, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Fin?** Intercom allowed us to create a new macro to make it easier for us to respond within the allotted time that they gave us. **What do you dislike about Fin?** Pressured due to the issue that we always encountering like connection lost, message not showing. **What problems is Fin solving and how is that benefiting you?** The customer's urgent concern makes more easier for us to give a quick resolution for the customer as this is a real-time conversation. ### 21. Intercom review **Rating:** 4.0/5.0 stars **Reviewed by:** Kristin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Fin?** Ability to segment audiences in outbound communication. **What do you dislike about Fin?** I wish there was more email functionality in terms of branding and making it look pretty. The set live button moves and hovers where the edit button is, need to fix! **What problems is Fin solving and how is that benefiting you?** It is helping us email our client base. ### 22. It was really explanatory and insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Fin?** There is a lot of functionality that goes beyond a chatbot, the session we had was really eye-opening for some of the additional features Intercom provides that we can integrate on our tools and services **What do you dislike about Fin?** More of a platform feature but we can't edit workflows and save them without publishing - the test environment feature does not provide scalability as it would still require re-work **What problems is Fin solving and how is that benefiting you?** Helping our users in their first steps with product intros and easy ways to reach out to the product team ### 23. It is OK, but a lot of functions have flaws **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Fin?** The chat function is fantastic. It is working just fine. Thanks to the rules, I created workflows between two Success and Sales teams. **What do you dislike about Fin?** A lot of functions do not work properly or work in limited manners. They want to be one solution for all, but due to this, a lot of functions do not work intuitively. You have to find a lot of workarounds. Fortunately, their support is helpful. Moreover, their UI is not coherent at all now e.g. the inbox has a dark mode, but different tabs don't **What problems is Fin solving and how is that benefiting you?** It helps us to provide direct support and in-app messaging with our customers. **Official Response from Kate Sugrue:** > Thanks for taking the time to leave us this review! I'm glad to hear Intercom is helping you create successful workflows between your Sales and Success teams. We fully take on board your comments about some of the mixed in-app experience. When a company ships as many product updates as we have been doing it can take a little time for the wider interface to catch up, but we're getting there! I'll flag this with the team, especially the dark mode comment as it's really helpful for prioritization. We really do value all feedback so if you have any more details to add please do reach out in the messenger. Thanks again, Kate (Intercom - Customer Advocacy) ### 24. Ever developing product that will help you grow with your team **Rating:** 4.0/5.0 stars **Reviewed by:** Karin R. | Director of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Fin?** Intercom things ahead and brings you the features you'll need before you realise you need them. Reporting is incredibly helpful as well. **What do you dislike about Fin?** Pricing is very confusing and reporting could be more customisable **What problems is Fin solving and how is that benefiting you?** We use Intercom as a support solution for our executive sponsors and end users. ### 25. Intercom is great to have all the messages of your customers in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Aleksandar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Fin?** It's easy to use and you have AI features implemented. Centralized place for all your messages **What do you dislike about Fin?** The automatic chats do not always work. Even though they are set correctly, sometimes they are sent to the new users, sometimes not. And you can't check why they are not sent. **What problems is Fin solving and how is that benefiting you?** helps me track all the messages for our clients and making sure all of them are taken care of ### 26. Getting in touch with target customers smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** Claire L. | Marketing Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Fin?** Customer-friendly user interface Possibility of integrating Intercom **What do you dislike about Fin?** Administrator interface not always optimized for multiple languages **What problems is Fin solving and how is that benefiting you?** Responding to our customers' needs Filter customer requests Promote customer autonomy by providing referrals to technical resources ### 27. Very inspirational event **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Fin?** I like how fast the new features are coming out and how the features are ahead of us - as in they come live before we even think of them. **What do you dislike about Fin?** The proacitve support section does not have too many options for the styling, but it is not major. **What problems is Fin solving and how is that benefiting you?** It is very easy to manage customer communication and tagging different users and conversations makes is easy for us to keep track of the workload. ### 28. Review of Intercom's Customer Support & Help Center **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Fin?** The Help Center. I "manage" the collection of articles that our company has written for our Help Center and I've been able to pour over the available customization options, and I've thoroughly enjoyed the using the platform. **What do you dislike about Fin?** I wish there were more customization options available in the Help Center. **What problems is Fin solving and how is that benefiting you?** Intercom has put in a feature request for implementing Hotjar because I was interested in using it for the Help Center, but there isn't currently an option for it. ### 29. Intercom has been great for our company **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Fin?** I think Finn AI and Articles have truly helped my business. **What do you dislike about Fin?** I'm not a huge fan of the lack of customisability in the live chat function. I would hope there is more opportunity for branding. **What problems is Fin solving and how is that benefiting you?** Intercom is allowing most of our DIY customers to be able to service themselves using our articles in the help center. It also enables then to get in touch with us whilst on our platform. ### 30. Works good but expensive for the features that we are not using **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Fin?** Using it was very easy after implementation. **What do you dislike about Fin?** Increase in pricing, each feature is paid. Customer support is not quick and can not expect a resolution **What problems is Fin solving and how is that benefiting you?** Solves our purpose of live chat, we use it for help center as well. **Official Response from Kateryna Kharytonova:** > Hi there, Darragh here - I'm CTO at Intercom, and have taken on responsibility for pricing. I’d like to learn a little bit more, and see how I can potentially support you better as a customer. Please contact me at darragh@intercom.io. We’ve been actively overhauling our entire approach to pricing, packaging and selling, and at the core of it, is a focus on actual value and usage - it’s likely you are on some old model - I’d love to validate whether our new approach might make things much better for you? ### 31. Instant tool to offer support **Rating:** 4.0/5.0 stars **Reviewed by:** Sathya N. | Customer Success Lead, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Fin?** The options to share articles, documents, images or any files **What do you dislike about Fin?** The new UI and missing options that were available before the UI change **What problems is Fin solving and how is that benefiting you?** Resolve customer queries swiftly ### 32. Very Happy with Intercom **Rating:** 4.0/5.0 stars **Reviewed by:** Tarang A. | Founder @ GetIntel, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Fin?** The feature rich product and the best experience of those feature **What do you dislike about Fin?** Pretty Expensive. Fortunately our requirements suffice the budget otherwise it would have been impossible to use it. Glad it was on our side **What problems is Fin solving and how is that benefiting you?** Support and contact customers in general ### 33. Great platform for communication **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Fin?** I love the notes section to show my boss a reply before sending on other programs. **What do you dislike about Fin?** Sometimes I am not sure if emails have been sent out. I would like to k now how 'seen' is recorded. **What problems is Fin solving and how is that benefiting you?** listening to customers in a fast and effective manner. ### 34. Great for customer support and in-app messaging! The help center is improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Fin?** Intercom chat is how our support team does customer support, and they love it. The ability to use emoji and GIFs has created a strong support brand identity, and it helps us achieve our stellar support rating. We also use in-product tooltips, banners, checklists, and chatbots to onboard new users and help people as they work with the product. These all work great and are extremely customizable in form and in highly specific audience targeting. Integration with our CRM data creates amazing opportunities to give timely and relevant information. Our help center runs on Intercom, and we enjoy how easy it is to author articles. Intercom has put a lot of effort into improving the help center product over the last year, and it shows. Draft versions and version control have been huge, and the addition of callouts, H3 and H4,and article attachments have been nice to have. Intercom's article API allows us to easily translate our help center into 26 languages with a custom tool plugged into Google Translate, and we've never had a problem with the API. **What do you dislike about Fin?** Article authoring lacks commenting, approval processes, audit scheduling, release scheduling, and mass publishing functionality. We have to use GA4 analytics for simple view metrics because Intercom's metrics are extremely inflated, and Intercom can't explain why. Public article search only returns 10 results, even if there are more relevant to the search. This is awful UX for our customers. Internal article search is currently broken. Searching a term returns many duplicate results. **What problems is Fin solving and how is that benefiting you?** Intercom helps us communicate with leads and customers in both chat and in-product messaging. It also gives us a space to author and host our help articles. Our customers love our support team and processes, and the help center articles help customers and the support team find answers quickly and work faster. ### 35. Perfect for chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Fin?** Having lots of teams working concurrently, to deliver live support to customers **What do you dislike about Fin?** Not being able to integrate other softwares easily **What problems is Fin solving and how is that benefiting you?** It allows us to deliver both tutoring and customer support over char to our customers, whilst the chatbots and routing ensures its efficiency ### 36. Highly Efficient Support Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Preet S. | Customer Support Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Fin?** It is easy to use and be learned by new members quickly. Support agents can pick up chat boxes and assign them to themselves. The Pricing is quite reasonable for a small to medium enterprise. **What do you dislike about Fin?** The User interface can be more dynamic. There should be more customization available, such as themes etc. Should have more features during the chat process to make it better. **What problems is Fin solving and how is that benefiting you?** Client support services are provided through chat We can instantly reply and receive messages from clients instead of waiting for them on tickets. Support chats take less time than tickets hence it is much more effcient ### 37. Useful platform for support **Rating:** 3.5/5.0 stars **Reviewed by:** Alice K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Fin?** Its easy to communicate with your client base **What do you dislike about Fin?** Product tours - very buggy and difficult to create and maintain **What problems is Fin solving and how is that benefiting you?** It allows us to have pop ups to share new product releases and communicate with our customers ### 38. Intercom is a easy to use software that provides a number of features to connect with clients **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine W. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Fin?** Aside from the product, I appreciate the amount of documentation they provide with their help center. In addition, the overall product is intuitive which allowed me to learn it inside and out in under a day. **What do you dislike about Fin?** I would love for there to be a pricing model for smaller companies. Since I work for a start-up, all of the packages available are great but they include features that we won't necessarily need or use so it seems like a loss. **What problems is Fin solving and how is that benefiting you?** Intercom is allowing a seamless connection between clients and businesses. Through intercom, we are able to use the chatbot for live support (which is great because I work for a SaaS company) and allows us to document our products and features using the help center articles functionality. ### 39. Intuitive and fluid. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Fin?** Building journeys using the Intercom Series is something very easy and quick, helping us to dedicate more time to thinking about the strategy itself. **What do you dislike about Fin?** Some data point connections aren't totally functional, so, sometimes there is still need to do some manual data input in order to achieve our goals in the platform **What problems is Fin solving and how is that benefiting you?** Communicate with our audience in an easy and reliable way, ensuring that we keep our consumer's data safe and at the same time building a relationship connection with them ### 40. Moved away from Teams for resolving queries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Fin?** Custom answers, Fin & Workflows and customer service **What do you dislike about Fin?** Bugs and slightly overwhelming user interface **What problems is Fin solving and how is that benefiting you?** Moving away from Teams and improving our SLA's significantly with a far more in depth analysis of data ### 41. Easy UI and power tool **Rating:** 4.0/5.0 stars **Reviewed by:** Brie W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Fin?** I like how easy it is to self-serve in-product experiments thanks to Intercom. It allows me to run preliminary tests in the product before reaching out to internal partners for additional engineering resources so that I can validate my ideas. **What do you dislike about Fin?** When too many people have access to the tool, things can get messy fast. It's hard to archive dated programs in bulk and there's not an easy way to connect it (that I know of) to other ESPs for a bi-directional sync of unsubscribe data without a CDM or other third-party tool. **What problems is Fin solving and how is that benefiting you?** The ability to launch growth marketing products quickly so we can learn more about our customers and determine if the assumptions we make are accurate. ### 42. Vital for our customer support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Fin?** The interface is very good. Very intuitive **What do you dislike about Fin?** Not necessarily dislike, but building the bot can be time consuming **What problems is Fin solving and how is that benefiting you?** We can assign work to team members properly ### 43. Good and very fast to give a answer **Rating:** 3.5/5.0 stars **Reviewed by:** Rj M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2023 **What do you like best about Fin?** I really like the fact that you can send emojis, have an avatar, interact with the client and know what their tastes are as such, it is very interactive to the point that you can jump between chats recognizing each of the clients/agents. **What do you dislike about Fin?** Jumping between categories can sometimes slow down. Sometimes customers can't see what is placed in the chat, as if there is some kind of bug/lag. **What problems is Fin solving and how is that benefiting you?** Intercom helps us to communicate efficiently with customers. In this case, we help sales to be as fast as possible and this system helps us to know if they are reading us or if they have left their workspace. ### 44. A great program to help your business grow **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel L. | Student Success Team, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about Fin?** I like the versatility of the intercom where you can customize things to your needs. The interface and the tutorials really teach you a lot and the data the system gives you is very helpful to see what you can do, improve, and how to grow. **What do you dislike about Fin?** Although it is a great system, not everything is perfect and I found that sometimes it is buggy if you don't program things right with he resolution bot and also sometimes the macros don't show up. I find that sometimes I need multiple tabs to juggle things too. **What problems is Fin solving and how is that benefiting you?** They give quick help whenever they can and they teach you anything you have trouble with. The community board is where you'd find answers too and everyone is great at helping you solve any issues and listen to your problems and give great solutions. ### 45. The opportunity to engage with prospects and users is great, **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Fin?** The finest user experience is provided by intercom, which is quick and easy and has everything needed. With the simple-to-install bots, we have significantly reduced the number of ineffective chats and can now get right to the point with the relevant information. Everything our consumers require is in the messenger, including an in-app knowledge base. **What do you dislike about Fin?** If it permitted multilingual dialogue, it would be much great. At the moment, it can be time-consuming and challenging to handle copying and translating each communication independently. **What problems is Fin solving and how is that benefiting you?** We can communicate with our clients much more effectively because to the wonderful features like product tours, tooltips, and live chat. Additionally, the contact details we obtain via the widget and filtering enable us to be more proactive and enhance our comprehension of how our users interact with our platform. ### 46. Easy to use when its set up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Fin?** I like that its very easy for non-technical people to setup a tour guide or the like. **What do you dislike about Fin?** It takes some time to get the correct data foundation in place before messages to specific users can be sent **What problems is Fin solving and how is that benefiting you?** It solve our problem of segmenting our cummincation to specific cohorts or users based on a set of rules from Amplitude or Salesforce that we know about the users ### 47. Great Efficient Client Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Fin?** The intercom has an incredibly user-friendly interface. It is easy to use and navigate. It is a great way to provide service to clients. **What do you dislike about Fin?** There are so many features and bits of information on the details side that it makes it hard to digest. **What problems is Fin solving and how is that benefiting you?** Intercom is providing us with the tools to communicate effectively with our clients. It makes it easy for us to understand their problems and solve them in real time. ### 48. The interface of intercom is very good and creating macros are very easy **Rating:** 3.5/5.0 stars **Reviewed by:** Shobhit K. | Asst manager logisitcs and order management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Fin?** Integration of intercom with our website **What do you dislike about Fin?** The email response and csat is not good at all **What problems is Fin solving and how is that benefiting you?** The reporting needs to be improved nad it will help us to improve our customer service and response time with the customer. The multiple tickets of the same customer can be avoided ### 49. I enjoy using intercom beacuse it is intuitive and easy to navigate through! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2023 **What do you like best about Fin?** I like the clear and intuitive way the data is displayed. You get a clear data overview and it's easy to find the information you are looking for. The reports are very detailed, helpful and easy to use. **What do you dislike about Fin?** There are a few minor bugs that appear here and there and it can take the team quite a while to resolve them. Major issues are handled urgently and they rarely appear! **What problems is Fin solving and how is that benefiting you?** I love the detailed stats that are available because they help me get a clear and quick overview of the number of new, open and snoozed conversations. It makes it easy to keep track of the workload. ### 50. Powerful tool, many features and contant growth **Rating:** 4.0/5.0 stars **Reviewed by:** Wioleta J. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Fin?** good chat with rules series - automations banners good faq **What do you dislike about Fin?** long time support response, sometimes bugs **What problems is Fin solving and how is that benefiting you?** selfe selvice information about webinares, newsletters ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?filters%5Bnps_score%5D%5B%5D=4&page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A36%3A37+-0500&secure%5Bsession_id%5D=97e70fce-1c33-4060-a2da-1574ec56cce5&secure%5Btoken%5D=77012c2862cb979c096bd129c950524b442090aabdc9155a373d2f4dc42a814d&format=llm_user) ## Fin Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - 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Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **User Analysis** - Survey Implementation - Data Analysis - Real-Time Data - Real-Time Notifications **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Player Support Channels - Player Support Platforms** - In-Game Support - Multi-Channel Access - Self-Service Help Center **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Support Operations - Player Support Platforms** - Automated Resolution - Player Context - Case Management **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Analytics - Digital Adoption Platform** - Analytics - Reporting/Analytics - Visual Analytics - Real-Time Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance - Contextual Guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning - Asynchronous Learning - Blended Learning - Self-paced Learning **Additional Functionality** - Customer Experience Management - Generative AI - Workflow Management - AI Copilot - Task Management - Progress Tracking - Alerts/Notifications - In-App Training - Behavior Tracking - Gamification - Knowledge Base Management - Audience Targeting - Customizable Fields - Reporting & Statistics - Customizable Reports - Performance Metrics - Launch Management - Content Library - API - User Onboarding - Customizable Branding - Event Triggered Actions - Engagement Tracking - Self Service Portal - Data Quality Control - Data Import/Export - Employee Onboarding - Self Service Tools - Survey/Poll Management - Learning Management - Content Management - Customizable Templates - Interactive Content - Activity Tracking - Activity Dashboard - Monitoring - Training Management - Communication Management - Surveys & Feedback - Content Creation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,673 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,680 reviews)