# Top 10 Freshdesk Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 3,756 Freshdesk is not the only option for Help Desk Software. Explore other competing options and alternatives. Help Desk Software is a widely used technology, and many people are seeking quick, easy to use software solutions with email to case, social media integration, and ai text generation. Other important factors to consider when researching alternatives to Freshdesk include emails and customer service. The best overall Freshdesk alternative is Fin. Other similar apps like Freshdesk are Front, Hiver in Gmail, Zendesk for Customer Service, and LiveAgent. Freshdesk alternatives can be found in [Help Desk Software](https://www.g2.com/categories/help-desk) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation). ## Best Paid & Free Alternatives to Freshdesk - [Fin](https://www.g2.com/products/fin/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) ## Top 10 Alternatives to Freshdesk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Freshdesk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Internet, and Marketing and Advertising, and find the best product for your business. ### 1. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,900 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to Freshdesk, Fin is: - More expensive - Better at meeting requirements - More usable Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) **Compare Fin with other alternatives:** - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Hiver in Gmail](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs LiveAgent](https://www.g2.com/compare/fin-vs-liveagent) - [Fin vs Tidio](https://www.g2.com/compare/fin-vs-tidio) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs HubSpot Service Hub](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [Fin vs Gladly](https://www.g2.com/compare/fin-vs-gladly) ### 2. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,506 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to Freshdesk, Front is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) **Compare Front with other alternatives:** - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Hiver in Gmail](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Front vs Zendesk for Customer Service](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Front vs LiveAgent](https://www.g2.com/compare/front-vs-liveagent) - [Front vs Tidio](https://www.g2.com/compare/front-vs-tidio) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs HubSpot Service Hub](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [Front vs Gladly](https://www.g2.com/compare/front-vs-gladly) ### 3. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) By Hiver **Average Rating:** 4.6/5 **Total Reviews:** 1,283 Hiver in Gmail transforms Gmail into a full-fledged helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests faster, all without leaving their inbox. Reviewers say compared to Freshdesk, Hiver in Gmail is: - Slower to reach roi - More expensive - Better at support Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Freshdesk vs Hiver in Gmail](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) **Compare Hiver in Gmail with other alternatives:** - [Hiver in Gmail vs Fin](https://www.g2.com/compare/fin-vs-hiver-in-gmail) - [Hiver in Gmail vs Front](https://www.g2.com/compare/front-vs-hiver-in-gmail) - [Hiver in Gmail vs Zendesk for Customer Service](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Hiver in Gmail vs LiveAgent](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) - [Hiver in Gmail vs Tidio](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Hiver in Gmail vs Zoho Desk](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Hiver in Gmail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Hiver in Gmail vs HubSpot Service Hub](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [Hiver in Gmail vs Gladly](https://www.g2.com/compare/gladly-vs-hiver-in-gmail) ### 4. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,016 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Freshdesk, Zendesk for Customer Service is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Front](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Gladly](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) ### 5. [LiveAgent](https://www.g2.com/products/liveagent/reviews) By QualityUnit **Average Rating:** 4.5/5 **Total Reviews:** 1,538 LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide. Reviewers say compared to Freshdesk, LiveAgent is: - Better at support - Easier to do business with - Better at meeting requirements Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Shared Inbox](https://www.g2.com/categories/shared-inbox), [Complaint Management](https://www.g2.com/categories/complaint-management) **Compare:** [Freshdesk vs LiveAgent](https://www.g2.com/compare/freshdesk-vs-liveagent) **Compare LiveAgent with other alternatives:** - [LiveAgent vs Fin](https://www.g2.com/compare/fin-vs-liveagent) - [LiveAgent vs Front](https://www.g2.com/compare/front-vs-liveagent) - [LiveAgent vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-liveagent) - [LiveAgent vs Zendesk for Customer Service](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) - [LiveAgent vs Tidio](https://www.g2.com/compare/liveagent-vs-tidio) - [LiveAgent vs Zoho Desk](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [LiveAgent vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [LiveAgent vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [LiveAgent vs Gladly](https://www.g2.com/compare/gladly-vs-liveagent) ### 6. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,959 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to Freshdesk, Tidio is: - Easier to set up - Easier to admin - Better at meeting requirements Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Fin](https://www.g2.com/compare/fin-vs-tidio) - [Tidio vs Front](https://www.g2.com/compare/front-vs-tidio) - [Tidio vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-tidio) - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs LiveAgent](https://www.g2.com/compare/liveagent-vs-tidio) - [Tidio vs Zoho Desk](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Tidio vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Tidio vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [Tidio vs Gladly](https://www.g2.com/compare/gladly-vs-tidio) ### 7. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,832 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to Freshdesk, Zoho Desk is: - More expensive - Better at meeting requirements Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Complaint Management](https://www.g2.com/categories/complaint-management), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs LiveAgent](https://www.g2.com/compare/liveagent-vs-zoho-desk) - [Zoho Desk vs Tidio](https://www.g2.com/compare/tidio-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [Zoho Desk vs Gladly](https://www.g2.com/compare/gladly-vs-zoho-desk) ### 8. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Reviewers say compared to Freshdesk, Agentforce Service (formerly Salesforce Service Cloud) is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Freshdesk: [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Complaint Management](https://www.g2.com/categories/complaint-management), [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Hiver in Gmail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hiver-in-gmail) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs LiveAgent](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-liveagent) - [Agentforce Service (formerly Salesforce Service Cloud) vs Tidio](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-tidio) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs HubSpot Service Hub](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [Agentforce Service (formerly Salesforce Service Cloud) vs Gladly](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,919 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Freshdesk, HubSpot Service Hub is: - Slower to reach roi - More expensive - Easier to do business with Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Shared Inbox](https://www.g2.com/categories/shared-inbox) **Compare:** [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Fin](https://www.g2.com/compare/fin-vs-hubspot-service-hub) - [HubSpot Service Hub vs Front](https://www.g2.com/compare/front-vs-hubspot-service-hub) - [HubSpot Service Hub vs Hiver in Gmail](https://www.g2.com/compare/hiver-in-gmail-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs LiveAgent](https://www.g2.com/compare/hubspot-service-hub-vs-liveagent) - [HubSpot Service Hub vs Tidio](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [HubSpot Service Hub vs Zoho Desk](https://www.g2.com/compare/hubspot-service-hub-vs-zoho-desk) - [HubSpot Service Hub vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-hubspot-service-hub) - [HubSpot Service Hub vs Gladly](https://www.g2.com/compare/gladly-vs-hubspot-service-hub) ### 10. [Gladly](https://www.g2.com/products/gladly/reviews) By Gladly **Average Rating:** 4.7/5 **Total Reviews:** 1,113 Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai. Reviewers say compared to Freshdesk, Gladly is: - Slower to reach roi - Easier to do business with - Better at meeting requirements Categories in common with Freshdesk: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk](https://www.g2.com/categories/help-desk), [Conversational Support](https://www.g2.com/categories/conversational-support), [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [Freshdesk vs Gladly](https://www.g2.com/compare/freshdesk-vs-gladly) **Compare Gladly with other alternatives:** - [Gladly vs Fin](https://www.g2.com/compare/fin-vs-gladly) - [Gladly vs Front](https://www.g2.com/compare/front-vs-gladly) - [Gladly vs Hiver in Gmail](https://www.g2.com/compare/gladly-vs-hiver-in-gmail) - [Gladly vs Zendesk for Customer Service](https://www.g2.com/compare/gladly-vs-zendesk-for-customer-service) - [Gladly vs LiveAgent](https://www.g2.com/compare/gladly-vs-liveagent) - [Gladly vs Tidio](https://www.g2.com/compare/gladly-vs-tidio) - [Gladly vs Zoho Desk](https://www.g2.com/compare/gladly-vs-zoho-desk) - [Gladly vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-gladly) - [Gladly vs HubSpot Service Hub](https://www.g2.com/compare/gladly-vs-hubspot-service-hub) --- ## Freshdesk Alternatives FAQs ### How does Freshdesk compare to Front? According to G2 data, [Freshdesk](https://www.g2.com/products/freshdesk/reviews) holds an average rating of 4.4/5 from 3,748 reviews, while [Front](https://www.g2.com/products/front/reviews) has a higher average rating of 4.7/5 from 2,466 reviews. Front leads Freshdesk by 0.5 points in "Better at Support" (9.1 vs 8.7), 0.3 points in "More Usable" (9.1 vs 8.9), 0.3 points in "Easier to Admin" (8.9 vs 8.7), 0.4 points in "Better at Meeting Requirements" (9.1 vs 8.6), 0.4 points in "Easier to Do Business With" (9.2 vs 8.8), and 0.2 points in "Easier to Set Up" (8.8 vs 8.6). User sentiment highlights that Freshdesk is praised for its ease of use (223 mentions), features (158), automation (122), and ticket management (117), whereas Front is noted for ease of use (165 mentions), team collaboration (145), communication (127), and features (128). Freshdesk users appreciate its automation and ticket management capabilities, while Front users emphasize superior team collaboration and internal communication features. Both platforms support multi-channel communication and automation, but Front's shared inbox and internal commenting features enhance team collaboration and reduce duplicate responses. Freshdesk is recognized for its structured ticketing and automation, suitable for scaling support teams. Front's interface and AI features receive higher praise for improving email management and collaboration efficiency. Overall, Front offers stronger support and collaboration tools, reflected in higher user ratings and dimension scores. ### What are the best alternatives to Freshdesk? According to G2, the top alternatives to Freshdesk include [Front](https://www.g2.com/products/front/reviews) (4.7/5 stars, 2466 reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) (4.3/5 stars, 6947 reviews), and [Fin](https://www.g2.com/products/fin/reviews) (4.5/5 stars, 3855 reviews). Other notable alternatives are [LiveAgent](https://www.g2.com/products/liveagent/reviews), [Hiver](https://www.g2.com/products/hiver/reviews), [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews), [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews), [Tidio](https://www.g2.com/products/tidio/reviews), [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews), and [Gladly](https://www.g2.com/products/gladly/reviews). These alternatives generally offer higher ratings in areas such as ease of administration, support capabilities, and meeting requirements. ### What features do alternatives offer that Freshdesk does not? Freshdesk users frequently cite missing or limited advanced features, limited customization options, and lack of strong AI capabilities as areas for improvement. Some users also note limitations in advanced reporting, ticket management for complex workflows, and integration depth, particularly at lower pricing tiers. ### Which Help Desk tools do reviewers recommend instead of Freshdesk? Reviewers recommend [Front](https://www.g2.com/products/front/reviews) for its superior team collaboration and email management features, highlighting its ease of use and internal communication tools. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) is praised for its comprehensive omnichannel support, AI-powered automation, and extensive integrations, making it suitable for scaling businesses. [Fin](https://www.g2.com/products/fin/reviews) is favored for its advanced AI agent system that delivers high-resolution rates and customizable no-code workflows. [LiveAgent](https://www.g2.com/products/liveagent/reviews) is recommended for its unified communication channels and robust AI chatbot features. [Hiver](https://www.g2.com/products/hiver/reviews) is appreciated for seamless Gmail integration and ease of use for teams managing shared inboxes. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) is noted for its powerful automation and cost-effectiveness. [Agentforce Service](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) is valued for its AI-driven case management and Salesforce ecosystem integration. [Tidio](https://www.g2.com/products/tidio/reviews) is highlighted for its easy setup, AI chatbot Lyro, and multichannel messaging. [Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) is recognized for its user-friendly interface and CRM integration. Lastly, [Gladly](https://www.g2.com/products/gladly/reviews) is recommended for its customer-centric conversation model and AI-powered assistance that enhances personalized support. ### Why do users choose Front over Freshdesk? Users choose [Front](https://www.g2.com/products/front/reviews) over Freshdesk primarily for its superior team collaboration and communication capabilities. Front's shared inbox system, internal commenting, and tagging features enable seamless teamwork, reducing duplicate replies and improving workflow transparency. With 145 mentions of team collaboration and 127 mentions of communication benefits, Front facilitates efficient handling of customer emails and internal discussions in one unified platform. Front also scores higher in key usability dimensions, including a 0.4-point lead in "Better at Meeting Requirements" (9.1 vs 8.6) and a 0.5-point lead in "Better at Support" (9.1 vs 8.7), indicating users find it more aligned with their needs and receive better support. Its AI-powered tools for drafting and summarizing emails further enhance productivity, as noted in multiple reviews praising AI integration for improving message quality and speed. Additionally, Front's ease of setup (8.8 vs 8.6) and administration (8.9 vs 8.7) scores reflect a smoother onboarding and management experience. Users appreciate Front's ability to centralize communication across multiple channels, with automation and workflow rules that streamline email assignment and prioritization. Despite some mentions of higher pricing, the enhanced collaboration and efficiency gains justify the choice for teams prioritizing seamless internal communication and shared inbox management. ## Explore Articles - [Which financial fraud prevention solutions minimize false positives that overwhelm analyst teams?](https://www.g2.com/discussions/which-financial-fraud-prevention-solutions-minimize-false-positives-that-overwhelm-analyst-teams) - [Leading software for affiliate marketing programs](https://www.g2.com/discussions/leading-software-for-affiliate-marketing-programs) - [What desktop search platforms deliver results during live client calls within seconds of a query?](https://www.g2.com/discussions/what-desktop-search-platforms-deliver-results-during-live-client-calls-within-seconds-of-a-query) - [What's the leading RPA software for financial services](https://www.g2.com/discussions/what-s-the-leading-rpa-software-for-financial-services) - [Is a dedicated lifestyle spending account platform worth it for a company with under 200 employees?](https://www.g2.com/discussions/is-a-dedicated-lifestyle-spending-account-platform-worth-it-for-a-company-with-under-200-employees) - [What retail task management software works offline for stores with intermittent internet so task completion is not blocked when connectivity drops?](https://www.g2.com/discussions/what-retail-task-management-software-works-offline-for-stores-with-intermittent-internet-so-task-completion-is-not-blocked-when-connectivity-drops) ## Spotlight Categories - [Core HR Software](https://www.g2.com/categories/core-hr) - [Video Editing Software](https://www.g2.com/categories/video-editing) - [User Research Tools](https://www.g2.com/categories/user-research)