# Best Enterprise Customer Service Automation Software

## How Many Customer Service Automation Software Products Does G2 Track?

**Total Products under this Category:** 194

### Category Stats (Aug 2026)

- **Average Rating:** 4.61/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Maven AGI (+0.82%) - Among all products in this category, Maven AGI recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Service Automation Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 42,300+ Authentic Reviews
- 194+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Service Automation Software
 ![G2 Grid® for Customer Service Automation Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-service-automation/grids.png?focus%5B%5D=5494&focus%5B%5D=55256&focus%5B%5D=574&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=3270&focus%5B%5D=5511&focus%5B%5D=122911)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), ServiceNow Customer Service Management, Zendesk for Customer Service, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Fin, Talkdesk, and Aisera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-service-automation/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=fin&focus%5B%5D=talkdesk&focus%5B%5D=aisera&segment=enterprise)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1005823&secure%5Bchosen_at%5D=2026-08-06T02%3A48%3A24Z&secure%5Bdisplayable_resource_id%5D=1005823&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1005823&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1005823&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-service-automation%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Ffin-by-intercom%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcustomer-service-automation%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=f2721c221d1ff776f02c8370fd7ec4a49adeaebffab48062b8639c892e5e8594&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **Language:** 7.7/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Salesforce Administrator, Salesforce Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Agentforce Service, appreciating the quick setup and helpful features.
- Users appreciate the **user-friendly interface and effective reporting capabilities** of Agentforce Service, enhancing case management efficiency.
- Users appreciate the **streamlined case management** of Agentforce Service, which makes organization and transfer between departments easy.
- Users value the **efficiency** of Agentforce Service, enabling seamless setup and streamlined management of customer service tasks.
- Users appreciate the **helpful guides and ease of setup** , enhancing their overall experience with Salesforce Service Cloud.

##### Cons

- Users find the **complexity** of Agentforce Service can require extensive training and planning for effective use.
- Users find the **learning curve steep** for new users, requiring considerable time and planning to fully utilize features.
- Users find the **steep learning curve** of Agentforce Service challenging, especially for onboarding new team members.
- Users find the **pricing and add-ons expensive** , requiring careful planning to manage license costs effectively.
- Users find the **complex usability** of Agentforce Service challenging, particularly during setup and customization for advanced features.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["The Evolution of Service: Bridging the Gap Between Data and Action."](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**["“Daily Use Review of Salesforce Service Cloud in Collections”"](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/discussions/what-does-customer-self-service-require)
- [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/discussions/what-is-feedback-management-system)

### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty.

**Average Rating:** 4.4/5.0

**Total Reviews:** 477

#### How Do G2 Users Rate ServiceNow Customer Service Management?

- **Language:** 8.5/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind ServiceNow Customer Service Management?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate Consultant, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 45% Large, 28% Medium

#### What Do G2 Reviewers Say About ServiceNow Customer Service Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows.
- Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution.
- Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly.
- Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness.
- Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity.

##### Cons

- Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration.
- Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training.
- Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity.
- Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding.
- Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow.

#### What Are Recent G2 Reviews of ServiceNow Customer Service Management?

**["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)**

**Rating:** 5.0/5.0 stars

_— David C._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)

**["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)**

**Rating:** 4.0/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)

#### What Are G2 Users Discussing About ServiceNow Customer Service Management?

- [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment
- [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do)
- [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment
- [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments
- [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,660

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Language:** 7.6/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.1/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Language:** 8.8/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations.
- Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
- Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
- Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability.
- Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
- Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
- Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Language:** 7.8/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 7.7/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement.
- Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly.
- Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience.
- Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities.
- Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.

##### Cons

- Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience.
- Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality.
- Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing.
- Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service.
- Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,732

#### How Do G2 Users Rate Fin?

- **Language:** 8.6/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Fast, Accurate AI Support That Streamlines Help Desk Workflows"](https://www.g2.com/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/fin-review-13196970)

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Talkdesk](https://www.g2.com/pt/products/talkdesk/reviews)

Talkdesk® está liderando uma nova era na experiência do cliente com a Automação da Experiência do Cliente (CXA) — uma nova categoria e plataforma projetada para automatizar toda a complexidade das jornadas modernas do cliente. O CXA substitui fluxos de trabalho fragmentados e coordenados por humanos por uma orquestração autônoma de IA multiagente que oferece um serviço inteligente, escalável e focado em resultados em todo o ciclo de vida do cliente. Saiba mais em: https://www.talkdesk.com/use-cases/ No núcleo do CXA está o Talkdesk Data Cloud, que transforma transcrições, gravações de chamadas, notas de casos e registros de clientes de CRMs e sistemas de registro em conhecimento acionável em tempo real. Isso permite que agentes de IA operem com contexto completo, colaborando perfeitamente para resolver problemas complexos de clientes com rapidez, precisão e adaptabilidade. O Talkdesk CXA suporta tanto fluxos de trabalho intersetoriais quanto casos de uso especializados em setores como saúde, serviços financeiros, varejo, serviços públicos, viagens e governo. Com agentes de IA pré-construídos, um ciclo virtuoso de automação (Descobrir, Construir, Orquestrar, Medir) e rápido tempo para valor, a Talkdesk ajuda as empresas a modernizar a experiência do cliente sem a necessidade de uma substituição completa. Confiada por marcas globais e reconhecida por inovação contínua, a Talkdesk capacita organizações a aumentar a receita, reduzir custos e transformar a entrega de serviços por meio de automação coordenada e orientada por IA. Empresas que amam seus clientes usam Talkdesk. Talkdesk é uma marca registrada da Talkdesk, Inc. Todos os nomes de produtos e empresas são marcas comerciais™ ou registradas® de seus respectivos proprietários. O uso deles não implica qualquer afiliação ou endosso por parte deles.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,477

#### How Do G2 Users Rate Talkdesk?

- **Língua:** 8.3/10 (Category avg: 8.6/10)
- **Resolução de Tickets:** 8.0/10 (Category avg: 8.6/10)
- **Facilidade de Uso:** 9.1/10 (Category avg: 9.1/10)
- **Qual é o ROI estimado da sua organização em the product (período de retorno em meses)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Talkdesk?

- **Vendedor:** [Talkdesk](https://www.g2.com/pt/sellers/talkdesk)
- **Website da Empresa:** www.talkdesk.com
- **Ano de Fundação:** 2011
- **Localização da Sede:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Representante de Atendimento ao Cliente
- **Top Industries:** Serviços ao Consumidor, Software de Computador
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do Talkdesk, permitindo o acompanhamento eficiente das chamadas e aumentando a produtividade geral.
- Os usuários apreciam a **eficiência** do Talkdesk, permitindo uma comunicação fluida entre plataformas e operações de atendimento ao cliente aprimoradas.
- Os usuários apreciam os **recursos abrangentes** do Talkdesk, permitindo fluxos de trabalho eficientes e melhorando as interações com os clientes.
- Os usuários apreciam a **fácil integração com CRM** do Talkdesk, aumentando a eficiência e a comunicação para as equipes de suporte ao cliente.
- Os usuários elogiam o Talkdesk por seu **suporte ao cliente excepcional** e integração perfeita que aumenta a eficiência da equipe.

##### Cons

- Os usuários frequentemente enfrentam **problemas de chamada** com o Talkdesk, incluindo má qualidade de áudio e chamadas interrompidas durante as conversas.
- Os usuários frequentemente enfrentam **problemas técnicos** com o Talkdesk, incluindo chamadas interrompidas e falhas no sistema que exigem reinicializações frequentes.
- Os usuários acham os **recursos ausentes** no Talkdesk frustrantes, prejudicando a eficiência e o fluxo de trabalho durante as chamadas e o gerenciamento de tickets.
- Os usuários enfrentam **problemas de notificação** com o Talkdesk, levando a mudanças inesperadas de status offline e problemas técnicos frustrantes.
- Os usuários frequentemente enfrentam **problemas de conexão** com o Talkdesk, causando atrasos frustrantes e exigindo reinicializações frequentes do aplicativo.

#### What Are Recent G2 Reviews of Talkdesk?

**["Plataforma Confiável Que Aumenta a Produtividade dos Agentes"](https://www.g2.com/pt/survey_responses/talkdesk-review-13189678)**

**Rating:** 4.5/5.0 stars

_— Jon G._

[Read full review](https://www.g2.com/pt/survey_responses/talkdesk-review-13189678)

**["Suporte Omnicanal, IA Orientada por Dados, Cheia de Capacidades"](https://www.g2.com/pt/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/pt/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [Como a Talkdesk está transformando as operações de atendimento ao cliente com suas soluções inovadoras de call center?](https://www.g2.com/pt/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [Para que é usado o Talkdesk?](https://www.g2.com/pt/discussions/what-is-talkdesk-used-for) - 2 comments

### [Aisera](https://www.g2.com/products/aisera/reviews)

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### How Do G2 Users Rate Aisera?

- **Language:** 8.8/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 9.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.4/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Aisera?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Large, 26% Medium

#### What Do G2 Reviewers Say About Aisera?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support.
- Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team.
- Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience.
- Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency.
- Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency.

##### Cons

- Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment.
- Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance.
- Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance.
- Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming.
- Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup.

#### What Are Recent G2 Reviews of Aisera?

**["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)**

**Rating:** 4.5/5.0 stars

_— PRASHANT G._

[Read full review](https://www.g2.com/survey_responses/aisera-review-12658974)

**["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)**

**Rating:** 4.0/5.0 stars

_— Shruti S._

[Read full review](https://www.g2.com/survey_responses/aisera-review-11589504)

#### What Are G2 Users Discussing About Aisera?

- [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment
- [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment
- [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk)
- [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do)

### [Drift](https://www.g2.com/products/drift/reviews)

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,203

#### How Do G2 Users Rate Drift?

- **Language:** 8.2/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.7/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Drift?

- **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft)
- **Company Website:** salesloft.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @Salesloft  
18,437 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,098 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, Business Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 51% Medium, 27% Small

#### What Do G2 Reviewers Say About Drift?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in Drift, enhancing their experience with intuitive features and real-time notifications.
- Users value the **fast and efficient customer support** from Drift, enhancing engagement and sales effectiveness significantly.
- Users appreciate the **intuitive Prospect Dashboard** of Drift, enabling swift access to actionable insights for informed decision-making.
- Users value the **visitor tracking** of Drift, as it helps identify warm leads and optimize targeted messaging.
- Users love Drift for its **effective lead generation** , helping identify highly engaged prospects for targeted outreach.

##### Cons

- Users experience **routing issues** and notification floods, complicating chat management and client interactions on Drift.
- Users find the **learning curve steep** , needing extensive webinars and assistance to fully utilize Drift's capabilities.
- Users often experience **notification issues** with Drift, including delays and blank pages, impacting conversation flow.
- Users experience **routing issues** with Drift, often leading to misdirected conversations and difficulty managing spam and profanity.
- Users experience **chat issues** including delayed notifications and loading times that disrupt conversations and accessibility.

#### What Are Recent G2 Reviews of Drift?

**["Great service so far!"](https://www.g2.com/survey_responses/drift-review-7956889)**

**Rating:** 4.5/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/drift-review-7956889)

**["Targeted Lead Generation with Seamless Integration"](https://www.g2.com/survey_responses/drift-review-12263708)**

**Rating:** 5.0/5.0 stars

_— Siddhaant M._

[Read full review](https://www.g2.com/survey_responses/drift-review-12263708)

#### What Are G2 Users Discussing About Drift?

- [What is Drift used for?](https://www.g2.com/discussions/what-is-drift-used-for)
- [How do you make a drift playbook?](https://www.g2.com/discussions/how-do-you-make-a-drift-playbook)
- [What is a drift playbook?](https://www.g2.com/discussions/what-is-a-drift-playbook) - 1 comment, 1 upvote
- [What is drift tool?](https://www.g2.com/discussions/what-is-drift-tool) - 1 comment
- [How much does drift cost?](https://www.g2.com/discussions/how-much-does-drift-cost) - 1 comment

### [Verint CX Automation](https://www.g2.com/products/verint-cx-automation/reviews)

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

**Average Rating:** 4.3/5.0

**Total Reviews:** 47

#### How Do G2 Users Rate Verint CX Automation?

- **Ease of Use:** 8.6/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Verint CX Automation?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** www.verint.com
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 48% Large, 38% Medium

#### What Do G2 Reviewers Say About Verint CX Automation?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **advanced AI technology** in Verint CX Automation for simplifying customer interactions and providing insights.
- Users appreciate the **ease of use** of Verint CX Automation, making reporting and insights simple and accessible.
- Users highlight the **innovative features** of Verint CX Automation, particularly its game-changing analytics and streamlined processes.
- Users value the **seamless integrations** offered by Verint CX Automation, enhancing their overall operational efficiency.
- Users value the **customizability** of Verint CX Automation, enabling tailored solutions that enhance operational efficiency and satisfaction.

##### Cons

- Users find the **learning curve challenging** , making it difficult to fully utilize Verint CX Automation's capabilities efficiently.
- Users find the **complexity** of Verint CX Automation cumbersome, making integration and usability challenging at times.
- Users often face **integration issues** with Verint CX Automation that hinder seamless functionality and collaboration across departments.
- Users find the **transcription accuracy lacking** in Verint CX Automation, which affects usability and efficiency.
- Users struggle with **difficult implementation** of Verint CX Automation due to high costs and complex integration challenges.

#### What Are Recent G2 Reviews of Verint CX Automation?

**["Revolutionizing Our Branch Operations with Verint CX Automation"](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)**

**Rating:** 4.0/5.0 stars

_— Richard G._

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-12542195)

**["Game-Changer for Knowledge Management, Needs Additional Training Support for Trainers post implementation"](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/verint-cx-automation-review-13000998)

### [Replicant](https://www.g2.com/products/replicant-replicant/reviews)

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliable, brand-aligned CX. With 6+ years of experience and 200+ enterprise deployments, our AI agents resolve customer issues end-to-end with full visibility into every interaction, giving enterprises the insights and control to drive true AI transformation.

**Average Rating:** 4.7/5.0

**Total Reviews:** 44

#### How Do G2 Users Rate Replicant?

- **Language:** 8.5/10 (Category avg: 8.6/10)
- **Ticket Resolution:** 8.8/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)

#### Who Is the Company Behind Replicant?

- **Seller:** [Replicant](https://www.g2.com/sellers/replicant)
- **Year Founded:** 2017
- **HQ Location:** San Francisco, California
- **Twitter:** @replicant  
3 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=401b87ce1339c9068e610d9f3095078c4d11aa50810676d603440961d57fba81&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freplicant%2F&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Health, Wellness and Fitness
- **Company Size:** 51% Medium, 42% Large

#### What Do G2 Reviewers Say About Replicant?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer engagement** by Replicant, noting smooth processes and tailored support throughout their journey.
- Users highlight the **exceptional customer satisfaction** provided by Replicant, benefiting from organized processes and seamless communication.
- Users commend the **exceptional customer support** of Replicant, highlighting their organized, patient, and tailored approach throughout the process.
- Users highlight the **ease of use** of Replicant, complemented by seamless implementation and excellent customer service.
- Users praise the **easy setup** process of Replicant, highlighting smooth communication and tailored support throughout implementation.

##### Cons

- Users note the **limitations of AI** , highlighting its inability to effectively handle complex caller issues without human intervention.
- Users note that **AI performance limitations** may require escalation to live agents for complex calls, affecting efficiency.
- Users note that **call issues** persist, as AI struggles with complex inquiries, necessitating escalation to live agents.
- Users note the **inadequate AI features** of Replicant, limiting its ability to handle complex caller issues effectively.
- Users note the **limited AI capability** of Replicant, which can struggle with complex caller issues requiring escalation to live agents.

#### What Are Recent G2 Reviews of Replicant?

**["Implentation team was great to work with, and the technology is steadily improving over time."](https://www.g2.com/survey_responses/replicant-review-11289120)**

**Rating:** 4.0/5.0 stars

_— Craig N._

[Read full review](https://www.g2.com/survey_responses/replicant-review-11289120)

**["Business Partnership - UAT completion (Americor)"](https://www.g2.com/survey_responses/replicant-review-11669963)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/replicant-review-11669963)

#### What Are G2 Users Discussing About Replicant?

- [What is Replicant used for?](https://www.g2.com/discussions/what-is-replicant-used-for)

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- [Call & Contact Center](/categories/call-contact-center)
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