--- title: Fin Reviews meta\_title: 2900+ Reviews from the Intercom Community meta\_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.5 review\_count: 3901 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Fin Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [(435 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [(433 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [(333 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [(268 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [(257 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [(152 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [(130 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [(123 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [(115 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [(92 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fin ##### 1. Helpful Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [ See 435 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Mid-Market (51-1000 emp.) 3.5/5 "Easy Customer Communication, but Occasional Lag and Broken Jam Videos" What do you like about Fin? I'm able to easily communicate with customers with Finn by intercom it's such a nice platform and I can also share jam videos ##### 2. Ease of Use Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [ See 433 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ##### 3. Features Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [ See 333 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you like about Fin? - The interface, it's clean, simple and fits the start-up vibe - Functionaility across so many different support options - Fin AI - incredibly good ##### 4. Efficiency Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [ See 268 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ##### 5. Automation Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [ See 257 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ### 5 Cons or Disadvantages of Fin ##### 1. Missing Features Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [ See 152 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Organized Agentic Workflows That Just Work" What do you dislike about Fin? Unable to crawl through sub-links in the knowledge base ![Benjamin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin O.") BO Benjamin O. 5.0/5 "24/7 Support Made Simple and Efficient" What do you dislike about Fin? Okay. I don't know if this is a Fin issue or an actual Intercom system issue. But because we have just the one, Intercom email forwarding address, so ##### 2. AI Limitations Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [ See 130 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) See Related User Reviews ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you dislike about Fin? - Some areas are complicated to find. You can find you have some Ai settings within Messenger areas when perhaps they should all live in one place. - ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you dislike about Fin? Sometimes it has issues with understanding Hebrew and then it gives the wrong information to the customer. When it gives the wrong information, the cu ##### 3. Limited Features Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [ See 123 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) See Related User Reviews ![Jad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jad H.") JH Jad H. 5.0/5 "Revolutionizing Customer Support with Ease and Innovation" What do you dislike about Fin? I find it challenging to see all the procedures written in one place and understand what might trigger one versus another. Also, I'd like the ability ![Giuseppe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuseppe M.") GM Giuseppe M. 4.5/5 "Effortless Setup, Effective AI Features" What do you dislike about Fin? I think there should be a way to save or memorize certain details, like how you would tell ChatGPT to do it. I'd like to adjust certain small details ##### 4. Learning Curve Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [ See 115 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you dislike about Fin? Setting up the workflows can be tricky; there is a lot of flexibility but also a bit of nuance that isn't always clear. It requires a good amount of t ![Aleksandr S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandr S.") AS Aleksandr S. Mid-Market (51-1000 emp.) 4.0/5 "Empowers Support Teams, Evolving Together" What do you dislike about Fin? I would love to have a global overview of our conversations. With about 4000 conversations per month, it would be beneficial if AI could identify what ##### 5. Expensive Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [ See 92 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) See Related User Reviews ![ANSHUMAN P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANSHUMAN P.") AP ANSHUMAN P. Small-Business (50 or fewer emp.) 2.0/5 "Fin By Intercom - Automate your resolution" What do you dislike about Fin? the software takes to be needed to be trained before using efficiently. And the fact that you have pay 0.99 dollars for each resolution, and doesn't a DR Daniel R. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Empowers Our Support Team" What do you dislike about Fin? The pricing model creates some uncertainty, since costs depend on resolution. I never really know how many conversations it will handle in a given mon ![Eléonore P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eléonore P.") EP Eléonore P. Csm Mid-Market (51-1000 emp.) 7/30/2026 "User-Friendly and Time-Saving Client Insights in One Tab" 5/5 What do you like best about Fin? the fact that it's user friendly and enables us to save time by gathering information about the client in one tab Review collected by and hosted on G2.com. What do you dislike about Fin? There's no particular downside about Fin Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Having feedback for the clients in an effective way centralising all the feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") GC Verified User in Consumer Services Small-Business (50 or fewer emp.) 6/29/2026 Guest users or non-business users of the software, not included in G2 scores. "Efficient for Simple Tasks, But Error-Prone on Complex Requests and Language Handling" 3.5/5 What do you like best about Fin? It really saves us time by taking care of simple requests so we can use that time in other customer inquiries that are more complicated. Review collected by and hosted on G2.com. What do you dislike about Fin? It doesnt seem to perform good with complicated requests. We see a lot of incorrect responses to customer inquiries. We have had a lot issues about the language. Fin keeps replying in a different language from the user. We have reported it multiple times, but onlyl received a response a few weeks ago. And the solution it implicates us manually update all of our replies/templates. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? We receive a lot of simple requests, and Fin is taking care of them, which represents a large portion of our workload. So its saving a lot of time that our team can spent on other tasks. Review collected by and hosted on G2.com. Show More Response from Kateryna Kharytonova of Fin [Editedit](https://www.g2.com/survey_responses/fin-review-13045235/official_response/edit) Hi there, Andrew here, I’m a manager on our support team. It’s great to hear Fin is handling simple requests well for your team but it really should be handling those complex ones too. Likewise with the behavior you’re seeing on the language Fin I’d love for my team to take a look to into this to make sure everything is configured properly so you’re seeing the best results. Feel free to email me directly andrew.randazzo@fin.ai and we can investigate further! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/26/2026 Guest users or non-business users of the software, not included in G2 scores. "Fin Delivers Accurate, Up-to-Date Answers and Boosts Our Support Team" 5/5 What do you like best about Fin? I love that Fin can pull content from articles or previous responses to provide customers with accurate and up to date answers. Using Fin has been very beneficial to our Support Team, and it is always an easy experience when I have a question for Intercom's Support Team. Review collected by and hosted on G2.com. What do you dislike about Fin? Fin is very useful to questions that have a straight forward answer, but of course, cannot work as well when there is an issue that requires investigation. Often we can find ourselves caught in a loop of the bot trying to troubleshoot an issue that it cannot help with. Within our Support Team, we have built a workflow to counter this problem - but I often find this with the Intercom bot as well, even after you ask to speak with a human directly. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin is very easy to implement within our workspace and can be customised to suit the support we provide to our customers. It is now our go to for as front line support for standard questions from customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Martin L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin L.") ML Martin L. Director of Customer Success Mid-Market (51-1000 emp.) 1/5/2026 "Empowers Teams with Effortless AI Support and Easy Setup" 5/5 What do you like best about Fin? Fin allows my team to focus on high value initiatives while it handles basic support queries that can be easily resolved by AI. Intercom invests a lot in this technology and puts it at the core of their product which is reassuring for the foreseeable future. It's relatively easy to set up and if your knowledge base is strong and optimized for AI, you can expect very good results in terms of autonomous resolution of support tickets. (Help Center) Review collected by and hosted on G2.com. What do you dislike about Fin? The cost can quickly add up as you are being charged by resolution as opposed to a flat unlimited monthly rate, which can make it hard to anticipate. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin allows my team to be more efficient and removes the weight of handling simple repetitive queries from their shoulder, while they can focus on more complex issues with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Raphael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raphael C.") RC Raphael C. Data Entry Specialist Outsourcing/Offshoring Mid-Market (51-1000 emp.) 9/14/2025 "Convenient to use the Intercom" 5/5 What do you like best about Fin? What I like best are High automation & scale Fin can handle a lot of first‑level support automatically — repetitive questions, triage, basic troubleshooting — freeing up human agents for more complex tasks. This means faster response times and more consistent support. Review collected by and hosted on G2.com. What do you dislike about Fin? What I dislike is Accuracy on niche/specific questions is lower Fin depends a lot on how well your help‑docs / knowledge base cover a topic. If your content isn’t clear, detailed, or well‑structured, Fin may misunderstand or give incomplete answers. Users report that for edge‑cases or very particular product questions, Fin sometimes “hallucinates” or has to be rescued by a human. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Problems that Fin is addressing is High volume of repetitive / low‑complexity support requests. Many support teams spend a lot of time handling “obvious” or frequently asked questions: order status checks, refunds, basic product usage, billing, etc. These take up agent bandwidth, slow down response times, and add cost. Review collected by and hosted on G2.com. Show More 12/9/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AP Anoop P. Small-Business (50 or fewer emp.) 3/11/2026 "AI-Powered, Easy to Use, but Needs RTL Language Support" 5/5 What do you like best about Fin? I use Fin by Intercom for replying to customer emails, and it handles common basic questions, saving me time. I like its ease of use and how it adapts to knowledge when fed. The multi-usage feature is great, allowing use with WhatsApp and Messenger. The AI functionality is a strong point, and it's more easy to use compared to other products we've tried. Review collected by and hosted on G2.com. What do you dislike about Fin? I don't like that the Intercom languages for the Middle East aren't displayed correctly. They start from right to left, but Intercom only goes from left to right. Also, i would prefer Fin to react to direct messages only (if we could have this option), for the moment it replies to all including Re and Fwd as well which is not necessary. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom to reply to customer emails, handling common basic questions that save time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 3/18/2026 "Fin Feels Like a True Team Member—Highly Customizable and Easy to Administer" 4.5/5 What do you like best about Fin? Fin now feels more like a team member. The new sections allow fine-tuning of Fin to a great extent, and they allow easy administration of FIN for non-technical CS folks. Wonderful reference documentation and support is a big plus. Review collected by and hosted on G2.com. What do you dislike about Fin? Sometimes your organization’s ecosystem is disparate, and FIN may not be able to join all the dots and see the big picture. Constant evolution and change in the feature set mean CS needs to stay one step ahead to ensure they get the maximum out of the platform. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? FIN provides us breathing space by allowing us to take time off, and we can expect FIN to man the front lines in the meantime. Also, Copilot is very handy when it is properly connected to the different knowledge sources. It supports better judgment by humans, with the power of AI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amar M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amar M.") AM Amar M. Mid-Market (51-1000 emp.) 3/27/2026 "Fast, Efficient, but Needs Controlled Responses" 5/5 What do you like best about Fin? I use Fin by Intercom for our help desk, and I really like how fast it is at answering our clients' questions. I'm happy with the other AI features within Fin that are helpful for our clients and assist with our overall infrastructure. I also find it great for editing messages to be more professional, and I love that we can input some of our documentation for faster responses. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about Fin? There are some things that Fin would tell the clients that aren't based on our release notes. It should only read what we give it. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom answers our clients' questions swiftly, helps edit messages to be more professional, and we can input documentation for faster responses. It supports our infrastructure and assists with everyday tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/23/2026 "Great UI, but struggles with end-to-end support" 2.5/5 What do you like best about Fin? Fin has great UI, it works extremely well for basic questions, providing intelligent, customised answers for customers that a human support agent could not produce so quickly. Review collected by and hosted on G2.com. What do you dislike about Fin? It can’t handle end-to-end needs easily for a startup in the position we’re in, especially since we’re using a clunky in-house admin system that can’t be integrated. That isn’t Fin’s fault, but it’s still a limitation for me. When I trialled Fin, the responses it produced also weren’t as intelligent as I’d expected. We have two very different customer bases, and it mixed them up quite a lot. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? It's been fantastic as an Intercom customer and performs extremely well in terms of building out our support system - as Intercom's customer support used to be extremely slow and unreliable. Review collected by and hosted on G2.com. Show More Response from Kateryna Kharytonova of Fin [Editedit](https://www.g2.com/survey_responses/fin-review-12996684/official_response/edit) Hey there, Andrew here, I’m a manager on our support team. I’ve definitely seen our customers be successful in connecting Fin to in-house admin systems, I’d be curious to find out more about where you’re seeing gaps. Feel free to email me andrew.randazzo@fin.ai if you’d like to connect further on this! Validated ReviewerIncentivizedSource: Seller invite ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 2/26/2026 "Streamlined Customer Service with Room for Improvement" 5/5 What do you like best about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and even screenshots with the customers, and it adds full instructions too. This means only complex issues get escalated to a human agent, giving them more time to assist with any bugs or complex problems that customers experience. Review collected by and hosted on G2.com. What do you dislike about Fin? Sometimes it has issues with understanding Hebrew and then it gives the wrong information to the customer. When it gives the wrong information, the customer takes the wrong action, and it confuses them. The initial setup took some time because we don't have integrations, so I had to add a lot of info to Fin by Intercom. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom to share information with customers, so only complex issues get escalated to human agents, giving them more time for serious cases. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Top-Rated Alternatives [ ![Tidio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/fin/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Conversational Interface Agents](https://www.g2.com/categories/conversational-interface-agents)[Player Support Platforms](https://www.g2.com/categories/player-support-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the top-rated retail task management tool that integrates with an existing POS system so task triggers and store performance data stay connected in one place?](https://www.g2.com/discussions/what-is-the-top-rated-retail-task-management-tool-that-integrates-with-an-existing-pos-system-so-task-triggers-and-store-performance-data-stay-connected-in-one-place)[Best conversation monitoring software](https://www.g2.com/discussions/best-conversation-monitoring-software)[What agency management software has the best policy tracking and commission calculation capabilities for independent brokers?](https://www.g2.com/discussions/what-agency-management-software-has-the-best-policy-tracking-and-commission-calculation-capabilities-for-independent-brokers) [What is the top solution for managing multi-platform video ad campaigns?](https://www.g2.com/discussions/what-is-the-top-solution-for-managing-multi-platform-video-ad-campaigns)[AI software most effective for improving sales](https://www.g2.com/discussions/which-ai-software-is-most-effective-for-improving-sales)[Pros and Cons Details](https://www.g2.com/products/fin/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)