--- title: Fin Reviews meta\_title: 2900+ Reviews from the Intercom Community meta\_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.5 review\_count: 3901 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Fin Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [(435 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [(433 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [(333 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [(268 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [(257 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [(152 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [(130 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [(123 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [(115 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [(92 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fin ##### 1. Helpful Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [ See 435 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Mid-Market (51-1000 emp.) 3.5/5 "Easy Customer Communication, but Occasional Lag and Broken Jam Videos" What do you like about Fin? I'm able to easily communicate with customers with Finn by intercom it's such a nice platform and I can also share jam videos ##### 2. Ease of Use Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [ See 433 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ##### 3. Features Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [ See 333 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you like about Fin? - The interface, it's clean, simple and fits the start-up vibe - Functionaility across so many different support options - Fin AI - incredibly good ##### 4. Efficiency Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [ See 268 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ##### 5. Automation Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [ See 257 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ### 5 Cons or Disadvantages of Fin ##### 1. Missing Features Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [ See 152 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Organized Agentic Workflows That Just Work" What do you dislike about Fin? Unable to crawl through sub-links in the knowledge base ![Benjamin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin O.") BO Benjamin O. 5.0/5 "24/7 Support Made Simple and Efficient" What do you dislike about Fin? Okay. I don't know if this is a Fin issue or an actual Intercom system issue. But because we have just the one, Intercom email forwarding address, so ##### 2. AI Limitations Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [ See 130 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) See Related User Reviews ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you dislike about Fin? - Some areas are complicated to find. You can find you have some Ai settings within Messenger areas when perhaps they should all live in one place. - ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you dislike about Fin? Sometimes it has issues with understanding Hebrew and then it gives the wrong information to the customer. When it gives the wrong information, the cu ##### 3. Limited Features Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [ See 123 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) See Related User Reviews ![Jad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jad H.") JH Jad H. 5.0/5 "Revolutionizing Customer Support with Ease and Innovation" What do you dislike about Fin? I find it challenging to see all the procedures written in one place and understand what might trigger one versus another. Also, I'd like the ability ![Giuseppe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuseppe M.") GM Giuseppe M. 4.5/5 "Effortless Setup, Effective AI Features" What do you dislike about Fin? I think there should be a way to save or memorize certain details, like how you would tell ChatGPT to do it. I'd like to adjust certain small details ##### 4. Learning Curve Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [ See 115 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you dislike about Fin? Setting up the workflows can be tricky; there is a lot of flexibility but also a bit of nuance that isn't always clear. It requires a good amount of t ![Aleksandr S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandr S.") AS Aleksandr S. Mid-Market (51-1000 emp.) 4.0/5 "Empowers Support Teams, Evolving Together" What do you dislike about Fin? I would love to have a global overview of our conversations. With about 4000 conversations per month, it would be beneficial if AI could identify what ##### 5. Expensive Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [ See 92 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) See Related User Reviews ![ANSHUMAN P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANSHUMAN P.") AP ANSHUMAN P. Small-Business (50 or fewer emp.) 2.0/5 "Fin By Intercom - Automate your resolution" What do you dislike about Fin? the software takes to be needed to be trained before using efficiently. And the fact that you have pay 0.99 dollars for each resolution, and doesn't a DR Daniel R. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Empowers Our Support Team" What do you dislike about Fin? The pricing model creates some uncertainty, since costs depend on resolution. I never really know how many conversations it will handle in a given mon ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") TM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 3/18/2026 "Practical, Easy to Adopt, and Reliable for Day-to-Day Support" 4/5 What do you like best about Fin? What I like about Fin by Intercom is that it feels practical and easy to adopt. It is easy to use, straightforward to implement, and integrates well with our existing tools. I also appreciate that it has strong customer support, offers a good number of features, and is something teams can rely on regularly for day-to-day support operations. Review collected by and hosted on G2.com. What do you dislike about Fin? What I dislike about Fin by Intercom is that its reporting can feel limited, and the frequent UI changes can make the platform less intuitive over time. The rewording of categories sometimes makes it harder to find things, and I occasionally have to search for pre-existing reports that were easier to locate before. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom helps solve our most common Tier 1 support issues by giving customers quick answers to repetitive, high-volume questions without requiring direct agent involvement every time. That benefits me by reducing manual workload, improving response times, and allowing the team to focus more on complex or higher-value conversations instead of spending time on the same basic issues over and over. It also helps create a more consistent support experience for customers, since common questions are handled faster and in a more standardized way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Melissa G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa G.") MG Melissa G. Partner Manager Small-Business (50 or fewer emp.) 3/18/2026 "Efficient Customer Support but Needs Better Query Matching" 5/5 What do you like best about Fin? I like that Fin by Intercom helps both our internal team and our customers with quick answers or walk-throughs in inquiries. It's like having another staff member without needing to hire another person. For example, when we get an email inquiry about how to change a bank account on file, Fin replies with the documents needed and a breakdown of the process. When we receive an incoming call, Fin asks the customer up front what their name is and what business they are calling from, which, when transcribed, helps us look them up quicker. Review collected by and hosted on G2.com. What do you dislike about Fin? Fin by Intercom currently has trouble giving the right answer to the right inquiry. In our business, we have merchants and partners reaching out as well as accounts that belong to two different platforms, so Fin will give a right answer to the wrong inquiry. Also, it took some time to get the hang of it, and we still don’t fully understand or use Fin to the fullest. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom helps us manage incoming tickets, calls, and inquiries by providing necessary info upfront and handling recurring questions. It aids our team and customers by giving quick answers, like having an extra staff member. Fin also streamlines processes without needing initial human interaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Redmond C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Redmond C.") RC Redmond C. Mid-Market (51-1000 emp.) 3/15/2026 "Streamlined Our Support But Needs Improved Accuracy" 4/5 What do you like best about Fin? I really appreciate how Fin by Intercom reduces the overall volume that human agents need to deal with by filtering out basic level queries. I like that Fin can pull from multiple sources and display images to help with clarity. This is especially handy when a query covers two distinct but related areas, and the information might be spread across multiple articles. Having Fin extract this information is very useful. The initial setup of Fin was also very easy for us since we had a lot of existing material to train it on, which made it straightforward. Review collected by and hosted on G2.com. What do you dislike about Fin? Fin sometimes hallucinates information/answers that aren't accurate/true. We have used the instructions feature to tell Fin not to provide answers when it doesn't have enough information, but despite this, Fin will sometimes provide guidance to customers that is factually inaccurate. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom reduces the workload of human agents by handling basic queries, and it can pull from multiple sources to provide comprehensive answers, which is especially useful when information is spread across articles. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Robb C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robb C.") RC Robb C. Head of AI Small-Business (50 or fewer emp.) 2/3/2026 "Fin Makes Support Effortless and Efficient" 5/5 What do you like best about Fin? Fin has been a game changer for our support team. What I like most is how easy it is to keep Fin up to date with our product. Setup was painless. The interface and features are powerful yet simple, helping us handle a large volume of support without feeling overwhelmed. Fin's responses are accurate and thoughtful. Review collected by and hosted on G2.com. What do you dislike about Fin? Any time there's anything that I've disliked about Fin, it's almost always resolved in the next release from Intercom. No complaints. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin answers enough support tickets in any given month to offset hiring another human support agent. It's resolving enough inquiries each month that it's actually saving more hours of work than a human would put in each month. By the end of September 2025, Fin had saved us the equivalent of $60k in human salary. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jaclyn K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaclyn K.") JK Jaclyn K. Head of Client Success Mid-Market (51-1000 emp.) 4/13/2026 "Efficient Chat Resolution with Easy Setup" 4.5/5 What do you like best about Fin? I like that Fin by Intercom is really easy to set up. The built-in dashboards are visual and available out of the box. These dashboards let me see data I might not have looked for otherwise, and I can easily see visual trends. It's straightforward to take a screenshot without needing to export and analyze or create different graphs. The setup was pretty seamless, even as someone who hadn't set up a chat agent before. Also, Fin by Intercom resolves over 50% of our inbound chats, allowing our agents to focus on more difficult interactions. Other than some slow customer support sometimes, I like it a lot. Review collected by and hosted on G2.com. What do you dislike about Fin? Sometimes the customer support can be a little bit slow. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom resolves over 50% of our inbound chats, letting our agents focus on more difficult interactions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Sergio Daniel R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergio Daniel R.") SR Sergio Daniel R. Supervisor Mid-Market (51-1000 emp.) 11/20/2024 "Versatile and Human, Improve the Workload" 4.5/5 What do you like best about Fin? I like that Fin by Intercom is very versatile and easy to adapt, with just a good prompt, FIN can attend to customers as if it were another support agent. I like the voice functionality and how FIN can adapt to the type of agent I want it to be, which makes it more human. FIN's voice is very human, which results in added value and a more interesting experience for customers. I also appreciate the ease of setup, especially since we moved from Talkdesk to Intercom, the portability and ease of setup were straightforward. Review collected by and hosted on G2.com. What do you dislike about Fin? Sometimes Fin by Intercom is very general in its responses or fails to fully understand the customers. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom helps us manage the workload by attending to customers with basic questions, thus avoiding overloading our executives. It is versatile, easy to adapt, and its human-like features in responses are an added value. Review collected by and hosted on G2.com. Show More 12/26/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/11/2026 "Fin Handles Seasonal Volume Spikes and Scales Support Efficiently" 4.5/5 What do you like best about Fin? Fin has been able to take a load off of the seasonal volume spikes in a tremendous way. As our business continues to scale year over year, the questions don't necessarily change as dramatically as the volume but the volume can still be hard to predict. With Fin, it can answer easy questions at scale efficiently allowing our reps to focus on the more complex customer inquiries. Review collected by and hosted on G2.com. What do you dislike about Fin? It still takes a lot of work to QA Fin and make sure your content is up to date. While some people think an AI bot is "easy" it just means our strategy and work style has to shift to be more about training Fin and less about drafting direct responses to customers. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Again, the ability for Fin to answer quickly and at scale has been hugely beneficial for a team that sees a lot of intense seasonal spikes in customer inquiries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Zsófia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zsófia M.") ZM Zsófia M. Product Marketing Manager Mid-Market (51-1000 emp.) 6/15/2026 "Simple, Segment-Based Email Series with clear logic" 4.5/5 What do you like best about Fin? It’s very simple to create an email series with clear logic, tailored to different customer segments and user languages. Review collected by and hosted on G2.com. What do you dislike about Fin? The email setup blocks feel limited. It would be great to have more options so I can make the emails look nicer and more polished. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I create customer emails every single week, mostly focused on feature launches, product updates, monthly newsletters, and one-off campaigns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Victor D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor D.") VD Victor D. Support/Analyst Small-Business (50 or fewer emp.) 3/6/2026 "Intuitive Assistant That Enhances Productivity" 4.5/5 What do you like best about Fin? I mainly use Fin by Intercom as an assistant in the sidebar and for making recommendations. It's intuitively and nicely worked into the rest of Intercom without taking over the whole platform, making it well-balanced. It really helps when I can't immediately recall which chat has the answer, as it retrieves responses based on previous chats, saving me a lot of time doing support. The initial setup was smooth and quite self-explanatory, which made getting started easy. I also think it's amazing for scaling. Review collected by and hosted on G2.com. What do you dislike about Fin? As is typical with AI, some answers are completely beside the initial question. Although that's probably also on us, as the correct information might not be available at the time. The only downside is having to make sure all data is available to Fin. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom helps me retrieve answers from previous chats quickly, saving time on support. It's seamlessly integrated into Intercom, providing a well-balanced assistant experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Customer Support and Comms Specialist Small-Business (50 or fewer emp.) 2/26/2026 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" 5/5 What do you like best about Fin? - The interface, it's clean, simple and fits the start-up vibe - Functionaility across so many different support options - Fin AI - incredibly good bot Review collected by and hosted on G2.com. What do you dislike about Fin? - Some areas are complicated to find. You can find you have some Ai settings within Messenger areas when perhaps they should all live in one place. - Customer support is great, but it'd be good to have quicker replies at times Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? - We're growing and needed to hire, but finding the right candidates was hard. Fin has enabled us to answer thousands of queries, quickly, in line with our tone of voice and complaint. It's kept us within our team SLA's but also given our customers incredible 24/7 support Review collected by and hosted on G2.com. 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