--- title: Fin Reviews meta_title: 2900+ Reviews from the Intercom Community meta_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.5 review_count: 3888 scale: '5' date_modified: '2026-07-20' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Fin Reviews **Vendor:** Intercom, Inc. **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,888 ## About Fin Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. ## Fin Pros & Cons **What users like:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. (435 reviews) - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. (433 reviews) - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. (333 reviews) - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. (268 reviews) - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. (257 reviews) - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. (257 reviews) - Time-saving (198 reviews) - Intuitive (195 reviews) - Artificial Intelligence (192 reviews) - Customer Satisfaction (187 reviews) **What users dislike:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. (152 reviews) - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. (130 reviews) - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. (123 reviews) - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. (115 reviews) - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. (92 reviews) - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. (88 reviews) - Poor Understanding (86 reviews) - Complexity (85 reviews) - Inadequate AI Features (85 reviews) - Users feel the **limited customization** in Fin prevents tailoring features effectively to meet specific needs. (83 reviews) ## Fin Reviews ### 1. Wish Intercom would focus on basics first before AI, Ai, O... **Rating:** 1.0/5.0 stars **Reviewed by:** Avida H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2025 **What do you like best about Fin?** The vision is understandable but there is little to celebrate so far. **What do you dislike about Fin?** Focus on this is at the expense of basic functionality needed for a good customer service ticketing system. **What problems is Fin solving and how is that benefiting you?** These are all very leading questions, not really designed to elucidate genuinely impartial responses from customers. Fin is not solving any of my problems at the moment. Fin is not capable of responding to my customers right now as my customers are not articulate enough at defining their problems. Instead, it would be useful if we could use these technologies to do things like categorising the types of enquiries so we can understand the the most common queries and identify where our product falls short. It could write help articles based on our responses and it could learn from our responses and suggest macros. You are trying to run before you can walk. ### 2. My Experience with Learning and Using Fin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Fin?** A few things I like about Fin are how easy it is to set up. Super simple to find what you need to modify and make it your own. Another thing I like is testing area and the configure options you have based on users. Great to see how the content you've used to supplement Fin is working in real time. Also makes it easy to get additional team members included to run their own testing. **What do you dislike about Fin?** I feel like there could be more customization options when it comes to responses as well as chatbot configurations. **What problems is Fin solving and how is that benefiting you?** It is solving for capturing prelimiary questions before being directed to a live agent. With this implementation we've already seen a reduction in handling and closing times, additionally we are seeing that we're sending less amount replies before reaching to a solution with our users overall. ### 3. Fin has been very useful for our team. It has improved our efficiency considerably. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Fin?** Fin is incredibly powerful and has proved very useful for resolving queries. It is particularly useful how quickly it can scan our Knowledge Base/Help Centre, as well as templates. I like how Fin does not guess responses if it is unsure. Fin is very easy to use and customise, and is very easy to integrate. We use it occasionally at the moment, but plan to use it much more in the future. Intercom's own Fin support has proved useful for resolving our queries. **What do you dislike about Fin?** There have been a few errors made by Fin, but these are not that freuqent. It can also struggle to read certain Knowledge we upload, if it is in a unique format. **What problems is Fin solving and how is that benefiting you?** It is reducing response times and enabling our support agents to resolve queries much more quickly. ### 4. Coomunication On The Go **Rating:** 5.0/5.0 stars **Reviewed by:** Donavan D. | Training Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** That you can use it on multiple devices at the sametime. The easist platform to use to cummunicate with both your clients and customers. **What do you dislike about Fin?** Intercom is the best CRM livechat platform i cant think of anything negative then just the pricing is abit steep. **What problems is Fin solving and how is that benefiting you?** Intercom solves problems of struggling with seemless communication with clients and customers. even if you have let your laptop in the office you can still log in from your personal phone and respond to any urgent queries. you can set notifications and set yourself away and online easily. you can easily build bots and automations when onboarding new clients. ### 5. Fast, Accurate Support with Ongoing Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Layan S. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Fin?** Fin gives quick and accurate answers. It’s improving all the time and helps reduce our support workload. **What do you dislike about Fin?** Sometimes Fin gives short or incomplete answers, and once in a while it has weird behavior, but it’s improving. **What problems is Fin solving and how is that benefiting you?** It reduces the number of repetitive questions our team gets. Customers get faster answers, and our agents can focus on other tasks. ### 6. Fin is easy to automate and is a stable for our team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Fin?** What I like best about Fin by Intercom is its ability to provide fast, accurate, and context-aware answers right out of the box. It's deeply integrated with Intercom, so it pulls knowledge directly from our help center, saved replies, and past conversations. This makes it incredibly easy to get Fin up and running with minimal setup. It also handles a surprisingly wide range of customer questions without escalating to a human, which has helped reduce our support volume and response time significantly. **What do you dislike about Fin?** One thing I dislike about Fin is how it calculates response time metrics. Currently, its reporting doesn't always differentiate clearly between bot and human interactions, which can skew metrics like first response time or resolution time. This makes it harder to evaluate Fin’s true impact on support efficiency and compare it fairly with human agent performance. More granular or customizable reporting would go a long way in improving transparency and decision-making. **What problems is Fin solving and how is that benefiting you?** Fin is helping us solve the problem of high support volume and limited bandwidth for our team. By automatically handling common customer questions—like billing, setup, and product FAQs—Fin reduces the number of conversations that need a human agent. ### 7. Fin deals with the easy questions, so our team can focus on the detailed support issues **Rating:** 4.0/5.0 stars **Reviewed by:** George H. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Fin?** Fin provides our customers with quick and accurate answers to simpler product and troubleshooting questions, and passed the right details on to us when it doesn't know the answer. It rarely gives an incorrect answer, and tends to know its own limits. It was fairly easy to set up and update. **What do you dislike about Fin?** It does occasionally get things wrong and it is unable to deal with more complicated issues reported by customers. **What problems is Fin solving and how is that benefiting you?** Fin helps us triage and answer support tickets, and allows our team more time to focus on giving detailed and nuanced answers to the tickets that Fin is unable to respond to. ### 8. Fin by Intercom is the smartest AI support assistant we've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Fin?** Fin is one of the most impressive AI tools we've used in customer support. It's fast, accurate, and incredibly easy to implement. The AI understands context well, handles a wide range of queries, and deflects a significant portion of repetitive tickets without frustrating users. It's been instrumental in scaling our support coverage while maintaining a great customer experience. The native integration with Intercom means everything just works out of the box — no complex setup, no training time. Fin has truly helped us reduce first-response times and improve customer satisfaction. **What do you dislike about Fin?** While Fin is excellent overall, there are a few areas where it could improve. For example, it sometimes struggles with edge-case questions that require more nuanced understanding or cross-referencing multiple articles. Additionally, better analytics on deflection success rates and failed conversations would help us fine-tune performance more effectively. A bit more customization on tone and personality would also be great to better match our brand voice. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom helps us resolve repetitive and common customer queries instantly, without needing a human agent. This has significantly reduced our support volume and first response time, especially outside business hours. It enables our support team to focus on more complex, high-impact conversations while Fin handles the rest with speed and accuracy. As a result, we've improved both efficiency and customer satisfaction without needing to grow headcount. ### 9. Great for Capturing Key Client Info **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Fin?** Gets important info from clients. Workflows hep organize work. **What do you dislike about Fin?** Struggles to answer very technical questions. **What problems is Fin solving and how is that benefiting you?** Decreasing time spent getting information from clients ### 10. Excellent Suggestions That Enhance Product Knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Fin?** Great suggestions based on internal documentation. It includes helpful information that helps me learn more about the product we're supporting. It provides sources for the information it provides. **What do you dislike about Fin?** Sometimes it doesn't provide accurate information. I need to double-check the sources. **What problems is Fin solving and how is that benefiting you?** It helps me craft replies, and helps me learn more about the product I'm supporting. ### 11. Great knowledge compilation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Fin?** Fin has been a great tool for seeking information across different channels within Intercom itself. By understanding what users need or are asking for, it can provide intelligent responses taking into account what we have previously discussed with our users. **What do you dislike about Fin?** Perhaps the fact that we cannot connect it directly to our system, perhaps that would help even more, but in this case, we would have a clash of interests since our company also creates AIs. **What problems is Fin solving and how is that benefiting you?** The greatest benefit is access to other conversations, macros, the Help Center, and the search for answers to previously addressed issues. ### 12. Surprisingly easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Fin?** Fin is super easy to set up and use with our website. Fin learns quickly. Intercom really outdid themselves when creating this bot. I have seen quite a few other CS bots out there and none compare to Fin. Intercom, in general, has been easy to set up and use with our website. It is giving our sales team more time to work with customers directly to bring in more accounts. It is allowing our customer service to focus more on customers who need our dedicated time. We experience less issues with emails being filtered to spam using Intercom versus our past software options. **What do you dislike about Fin?** Shortcut key options, sometimes it is way too easy to accidentally hit the wrong key combo and close a chat. Sometimes the chat app doesn't work well with other apps. I wish we could use the new CX score without having to use Fin constantly. There isn't a way to dispute a Fin resolution, so if a customer is frustrated and abandons the chat, it can still be counted as a resolution we are charged for. **What problems is Fin solving and how is that benefiting you?** Resolving a lot of basic questions quickly so our team has more time for more important assistance needs. ### 13. Scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Fin?** Fin by Intercom offers a high degree of customization, which is a significant advantage. I particularly appreciate the control it provides over the AI's tone, allowing us to deliver tailored responses that align with our brand voice. Furthermore, its ability to structure responses effectively, drawing information from the help center resources it has access to, is impressive. Our support agents have found it so useful that they even leverage our Fin-powered chatbot to find answers for their own customer inquiries, which speaks volumes about its utility and accuracy. **What do you dislike about Fin?** One area that could certainly be improved is the experience with custom actions. We've encountered consistent issues with a custom action that utilizes a POST request; it repeatedly fails without providing clear or actionable error messages. This lack of specific error feedback makes troubleshooting extremely difficult, leaving us unsure of what exactly needs to be fixed. Additionally, the structure of the custom action's body is not very code-friendly, which adds to the complexity and frustration when trying to implement or debug these actions. **What problems is Fin solving and how is that benefiting you?** Before implementing Fin, our support team spent a significant amount of time answering the same questions — like order statuses, product setup, or integration guidance. With Fin, we're now able to automate those interactions while still delivering clear, actionable answers. For example, we’ve configured Fin to detect edge cases like delayed or lost orders and guide customers through next steps, without needing to involve an agent. Just this week, we are able to hit 60% deflection in our two main channels which is the Chat and ERM (Error Reporting Module) We're also leveraging Fin in combination with custom logic in Make.com and N8N, which allows us to surface dynamic, real-time data like stock availability or damaged item detection. This flexibility has made Fin a key part of our support strategy — not just a bot, but an automation layer we can build upon. The biggest benefit has been faster resolution times and more bandwidth for our agents to focus on complex issues. ### 14. A Fantastic Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Fin?** Fin is impressively accurate at handling routine queries, which significantly reduces the burden on our support team. Its natural, conversational tone means customers often don't realise they're speaking to an AI, which helps maintain a professional and consistent experience. I particularly value how easy it is to train and refine Fin. Updates to articles and content are quickly reflected in its answers, and the visibility into what it's unsure about helps us proactively improve our support material. It gives us genuine confidence that customers are getting the right information, even outside working hours. **What do you dislike about Fin?** While Fin is generally reliable, there are times when it confidently gives incorrect or outdated answers, especially if the source content isn't perfectly structured. It would be helpful if it could recognise uncertainty more consistently and route queries to a human sooner when needed. **What problems is Fin solving and how is that benefiting you?** Fin is solving the problem of repetitive, time-consuming queries that previously tied up our support team. By handling these automatically, it reduces our response times and allows our agents to focus on more complex or high-priority issues. It also ensures customers get consistent, accurate answers 24/7, even outside office hours, which has noticeably improved our customer experience. For us internally, Fin acts as an extension of the team—scalable, reliable, and easy to update. It’s helping us manage a growing volume of enquiries without needing to constantly scale headcount. ### 15. Powerful AI responder with some gaps in accuracy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Fin?** Many configuration options, such as detailed and multi-layered guidance with an option to analyze your own guidance and create AI recommendations for it. Incorporation of Fin to workflows, so parts can be strictly set and parts can be left for Fin to answer. The option to index lots of content. Pricing per conversations, not per messages, which is easier to predict. Options to integrate with custom actions to offer more automated help, not just question answering. Easy to set up, natively built-in to Intercom. **What do you dislike about Fin?** While there are many configuration options, there are some actions missing, such as more detailed Fin configuration within workflows to set specific guidance and within a workflow and rules to automatically assign pages/articles to audiences. Sometimes Fin takes a completely random community-built page to advise on something that should obviously come from an official page, so the accuracy is sometimes low, yet Intercom evaluates it as resolved by Fin if the person can't recognize it's wrong and come back. Hard-to-scale pricing for simpler, non-support scenarios. **What problems is Fin solving and how is that benefiting you?** Scaling Customer Support via AI, which results in not having to have such a broad Support team. ### 16. Easy Management, But Needs More Proactive Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Fin?** I love the current ease of management of FINN **What do you dislike about Fin?** Only a reactive model not proactive. I would love to be able to get fin to do: - "scan through all tickets right now and give me the most asked question" - "reply to all tickets where a user have not send a message for the last 7 days" I know there is a reactive way to do it but as said proactive/backwards compatible ways **What problems is Fin solving and how is that benefiting you?** Offloading all the initial conversations and easy self help answers. ### 17. Effortless Customer Support with Fin by Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Zishe A. **Reviewed Date:** January 07, 2026 **What do you like best about Fin?** I like that Fin by Intercom instantly handles common questions, improves over time, and takes a major lead off our team while keeping conversations organized. The setup was very easy. **What do you dislike about Fin?** none **What problems is Fin solving and how is that benefiting you?** Fin by Intercom handles inbound questions, instantly manages common queries, improves over time, reduces team workload, and keeps conversations organized. ### 18. We switched systems, been enjoying this experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Fin?** We've found Intercom’s AI assistant, Fin, incredibly helpful at Butternut Box, especially in delivering instant, accurate answers to customer queries, which frees up our team to focus on more complex support. Fin’s ability to understand context and provide consistent responses has really streamlined our customer experience. **What do you dislike about Fin?** One thing we'd love to see in the future is Dutch added as a supported translation option, it would be a big win for our Dutch-speaking customers and international team members helping us out. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom has been a great addition to our customer support at our company. One of the biggest problems it solves is reducing the volume of very basic, repetitive questions our team used to handle daily, like order tracking, delivery times, or how to update account details. Fin now takes care of those instantly and accurately, which means our team can spend more time on complex or sensitive queries where the human touch really matters. It’s been a real time-saver and has improved both team efficiency and the customer experience. ### 19. Intercom is all you need! **Rating:** 5.0/5.0 stars **Reviewed by:** sakshi s. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Fin?** Setting this up is very easy and efficient. Connecting with our clients is also very efficient. As a customer success manager, it is crucial to have access to clients' information and account details, which is effectively portrayed. Additionally, creating macros for responding to repetitive client concerns is very useful. As we use it 24x7 , the integrations offered with our tool really stands out. **What do you dislike about Fin?** Not anything specific. However, if they could add customization in filtration option in handling data, that would be great too. **What problems is Fin solving and how is that benefiting you?** Handling all clients at a single place, raising tickets to the associated team for resolution, managing email campaigns too. Also, tagging teammates and sharing notes in the conversation helps in collaborative team work. ### 20. One of the Best Tools for Handling Website Chats **Rating:** 5.0/5.0 stars **Reviewed by:** Jithin J. | Lead - Customer Success Data Analysis and Process Insights , Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Fin?** Its one of the best softwares out there to handle website chats **What do you dislike about Fin?** The reports were pretty bad, and we ended up having to fetch them manually. **What problems is Fin solving and how is that benefiting you?** We implemented it on our website so our customers can talk directly with our technical support team. ### 21. Efficient, **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Fin?** I really appreciate the ability to pull from various content sources—including Help Center articles, custom answers, and external content which I feel adds a lot of depth to customer responses. It effectively understands and responds to customer inquiries with minimal human intervention, helping to streamline our support operations. It is easy to teach, use and build off workflows with when we rely on it every day. **What do you dislike about Fin?** Depending on how well the content sources are maintained, the quality of responses can vary—so there’s a reliance on internal content hygiene to keep answers accurate. Lastly, although it integrates well within Intercom, more advanced customisation or control over its responses could enhance its flexibility further. **What problems is Fin solving and how is that benefiting you?** Fin helps solve the challenge of providing fast, consistent, and accurate support at scale. By using AI to handle common customer inquiries, it significantly reduces the workload on our human support team. This means we can maintain quicker response times and better overall service levels without needing to constantly increase headcount. ### 22. FIN AI Helping our Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Fin?** I like how FIN can be trained to answer more like a human. Its very flexible and has multiple ways you can train it to perform as a customer support rep for your businesses specifically and it not be a robot. I like that Fin can help with customer support. I am a one man show, so being able to have Fin as my first line of defense and I work on escalated tickets is very helpful. We have multiple brands and have been able to use Fin frequently for 3 out of our 4 brands. **What do you dislike about Fin?** Sometimes there is too much information or not enough information to train Fin. Pulling info from other platforms and to be able to load in more of your businesses info (like emails and training docs) would make things a lot easier and faster. Also being able to clone information pages to create help articles to help Fin would be nice. More flexibility on programing it. The platform is a little overwhelming when implementing things for this first time, but once you get to understand the platform more, Fin is easy to implement. **What problems is Fin solving and how is that benefiting you?** Fin is giving us the ability to have multiple customer support reps. It has allowed us to build out a help desk and articles and utilize live chat to help our customers in real time. ### 23. I love fin **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio M. | Ejecutive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Fin?** What I like best about Fin by Intercom is how quickly it responds and how well it understands the context of the conversation. It's intuitive, helpful, and often solves issues without needing to escalate to a human agent. **What do you dislike about Fin?** Sometimes Fin gives generic or overly broad answers, especially when the question is complex or specific. It could improve by offering more tailored responses or knowing when to escalate to a human faster. **What problems is Fin solving and how is that benefiting you?** Fin helps us handle a high volume of customer questions efficiently by providing instant answers to common inquiries. This reduces the workload on our support team, speeds up response times, and improves customer satisfaction. ### 24. Fin Is Fast, Smart, and Surprisingly Human—A Game-Changer for Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Fin?** Intercom’s chatbot Fin stands out for its impressive accuracy, speed, and ability to handle complex customer queries with natural, human-like responses. It’s tightly integrated into the Intercom platform, so you can use it right alongside help center articles, custom bots, and live support agents without friction. Fin’s real-time knowledge base parsing is especially impressive—it can answer questions directly from your docs without needing manual setup or flowchart logic. It also does a great job knowing when to escalate to human agents, which helps reduce customer frustration and maintain high CSAT. **What do you dislike about Fin?** There isn't much to dislike about Fin, and it keeps getting better. The main limitation is Fin’s dependence on well-structured documentation. If your help articles are out of date or poorly written, Fin will reflect that. So it' s not really a Fin issue, but very important when setting internal expectations. **What problems is Fin solving and how is that benefiting you?** Fin is helping us scale support without scaling headcount. It handles a high percentage of Tier 1 questions—like asset management, and basic troubleshooting—allowing our human agents to focus on complex issues. The result: better resource allocation, faster support, and higher customer satisfaction. ### 25. Extremely Easy to Use and Connects Smoothly to Existing Knowledge Sources **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Fin?** Extremely easy to use and plug into existing knowledge sources **What do you dislike about Fin?** The Knowledge Sources interface could be improved a lot **What problems is Fin solving and how is that benefiting you?** Reduces TAT for simple queries and workload on support agents ### 26. Started using Fin Workflows **Rating:** 3.0/5.0 stars **Reviewed by:** Emmett M. | Chief Product Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Fin?** With Workflows, we're able to better serve customers of our smartphone app in different projects / locations by customizing their experience. **What do you dislike about Fin?** I'm not really using the AI resolution feature, but the Messenger interface makes it seem like an AI Agent is answering all the queries. I was able to change the icon but it still says AI Agent. Wish I had more control over that. **What problems is Fin solving and how is that benefiting you?** Cusomtized chatbot responses for our different customer segments, users in different locations. ### 27. Why retype the instructions on how to make a wheel, why AI makes support easier **Rating:** 2.5/5.0 stars **Reviewed by:** Peter M. | Technical assistant to CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Fin?** Getting over the initial block of how to write the answer in a way that the customer understands. Help making a nice sounding draft that the customer finds easy to read and nicely worded which makes customer support questions easier. Also the make draft feature is an amazing tool. **What do you dislike about Fin?** It is for some reason relatively hard to convince my non-techy support team to make drafts with it on the regular since "copilot is somewhat hidden" **What problems is Fin solving and how is that benefiting you?** Currently we don't have that many copilot responses (a few more free onse would be nice to convince my boss to start paying for the service) but it definitively helps cut down on time for the more repetetive/recurring questions by a lot. **Official Response from Kateryna Kharytonova:** > Hey Peter, Bobby here, I lead the support team at Intercom. I'd love to help offer advice / chat through the blockers with your Support team. Or hear any feedback on Copilot. if you want, you can email me at robert.stapleton@intercom.io Thanks man! ### 28. Using Intercom for work **Rating:** 4.5/5.0 stars **Reviewed by:** Oleg D. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Fin?** Its efficiency is most impressive. Fin instantly and accurately resolves a huge volume of our customer queries, pulling answers directly from our knowledge base. It's like having a brilliant, tireless support agent working 24/7, which has freed up our human team to focus on more complex, high-value interactions. **What do you dislike about Fin?** There is very little to dislike. If I had to mention something, it would be the desire for even more advanced customization options for its conversational tone to perfectly match our specific brand voice. However, its core performance is so strong that this is a minor wish for future improvement rather than a current issue. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom is solving several critical problems for us. It instantly resolves the vast majority of our repetitive customer questions 24/7, which has freed our human support team to focus exclusively on complex issues where their expertise is most needed. This benefits us twofold: our team operates more efficiently and with higher morale, while our customers get immediate, accurate, and consistent answers from our knowledge base at any time. The result is a more scalable support operation and a significantly more satisfying and reliable experience for our customers. ### 29. Better than I ever expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Fin?** It's fantastic! We love how you can see and understand exactly what sources it's using. It feels like it's part of the team, and it's not a liability. Previously I thought we'd constantly be worried about what AI might say. As we've been able to build out something so custom to us, not only do we have control but also confidence and pride in the work it does. The snippets are helpful, recommendations for new knowledge/resources very impressive, and overall we're delivering a better experience for our customers. **What do you dislike about Fin?** We've reported a couple of bugs here and there, but there's not much I dislike. **What problems is Fin solving and how is that benefiting you?** Speed of resolution for our customers. Carefully qualifying customers before speaking with the human team. Helping the human team on tricky questions. ### 30. Good CRM with great design, config panel is amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Camilo N. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2025 **What do you like best about Fin?** Intercom has a great UI design that is intuitive and visually appealing. It offers ease of use to a certain extent, making it approachable for most users. The setup process is straightforward and quick, enabling teams to start efficiently. We recently switched from another CRM system, and the learning curve has been pretty easy for our team to understand. Our Customer Support team loves that we can handle interactions from different channels within the same platform. **What do you dislike about Fin?** One area where Intercom falls short is the merging process. Compared to other CRM platforms, merging customer conversations or duplicate contacts feels less efficient and can sometimes become cumbersome. Improving this functionality would significantly enhance the overall user experience. **What problems is Fin solving and how is that benefiting you?** As our company continues to grow, we needed a unified system capable of efficiently managing multiple support channels and keeping customer interactions organized. Intercom provides exactly that, consolidating communications from various channels into a single, organized view. This allows our team to access valuable customer insights instantly within the same interface used for assisting users. The modern and intuitive design significantly enhances our team's productivity and the overall customer experience. Additionally, we plan to incorporate even more support channels with Intercom in the upcoming months, ensuring our continued scalability and adaptability. ### 31. Simple and clean interface, ideal for growth **Rating:** 4.5/5.0 stars **Reviewed by:** Víctor G. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Fin?** The interface is very simple and clean, which makes it easy to use. Additionally, the learning curve is low, so it is easy to become familiar with it quickly. **What do you dislike about Fin?** It is an expensive product as you grow up **What problems is Fin solving and how is that benefiting you?** Lower personnel cost in customer service ### 32. Effortlessly Enhances Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Raaja K. **Reviewed Date:** December 04, 2025 **What do you like best about Fin?** I appreciate how Fin by Intercom has integrated information and resources, which helps us find relevant information quickly. It was very easy to set up, which made the transition smooth. **What do you dislike about Fin?** Nothing such. **What problems is Fin solving and how is that benefiting you?** I use Fin by Intercom for customer support. It solves the problem of finding relevant information by providing integrated information and resources, helping us find what we need quickly. ### 33. An outstanding app designed for exceptional customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Pablo S. | Customer Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Fin?** Intercom offers a variety of tools that make my daily work as a support agent easier and help me be more productive **What do you dislike about Fin?** At this point, I have no issues. The app showed excellent stability **What problems is Fin solving and how is that benefiting you?** It allows me to rephrase different client situations in various ways, making it a highly useful and frequently used tool ### 34. Utilising FIN for out of hours support **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Fin?** We have been trialing FIN for a couple of months now to help with out of hour support and the results have been very positive. The training of the model was straight forward and one we were happy to invest in to get it right. Using to supplement for the team has gotten great feedback. We are clear that it is AI and customers are happy to use. **What do you dislike about Fin?** Nothing in the way we are utilising it. Our expectations is that it is a good assistant and it is more than achieving that. **What problems is Fin solving and how is that benefiting you?** We don't have 24/7 support cover. This allows us give a better level of support outside business hours ### 35. Overall, a satisfactory platform with certainly a scope of improvement! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Fin?** Ability to easily train the bot on basic queries to support the self-serve aspect. **What do you dislike about Fin?** Doesn't support automation of complex or advanced queries/issues. **What problems is Fin solving and how is that benefiting you?** We are using it as a chat solution for both our Sales and Support teams. ### 36. Absolutely Love It—No Complaints at All **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsea S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Fin?** Fin is great super through. Makes it easier to help work realted items. Customer support is great. **What do you dislike about Fin?** Trying to talk to someone on fin sometimes takes a long time to get responses. **What problems is Fin solving and how is that benefiting you?** It helps us intergrate our own chat box into our software ### 37. Best Omnichannel Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Michael I. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Fin?** What I like best about Intercom is how simple and intuitive it is to use. It’s hands down one of the best omnichannel tools available — everything from live chat to email and in-app messaging feels seamless. The UI is clean, the automation features are smart, and it makes communicating with customers feel effortless across all channels. **What do you dislike about Fin?** What I dislike, however, is the complexity of sending outbound messages, particularly SMS campaigns. For something that should be straightforward — like sending a quick message to a contact or group — the process feels unnecessarily complicated and clunky. It’s one area where Intercom could simplify things to better match the ease found in the rest of the platform. **What problems is Fin solving and how is that benefiting you?** With salesforce integrations and some of our outbound calling its great to bring this all into one dashboard to communicate and not have to switch from email, sms, messenger etc... ### 38. Solid Product with Slight Teething Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Fin?** Intercom's inbox management experience is a welcome change from Zendesk. The composer is easy to work with and integration of express macros for Internal Notes vs. Customer Replies avoids accidental macro applications by the team. IC's suite of AI tools has proven to be a robust component that our team leverages for tickets and chats **What do you dislike about Fin?** Two things come immediately to mind - Reporting and CNR - Configuring a CNR workflow that works consistently on all of our tickets and chats has been challenging. We've had to contact Support multiple times to understand why it wasn't working at times we expected it to and only recently did it start to work on a more or less consistent basis - Reporting - Creating reports in IC that could give us the insights we need from customers and on our team's performance has been a hurdle. It would be great if more options were added here to match up with Zendesk's offerings as we had to do a lot of manual work to pull data from IC into our team performance dashboards It's also strange that IC's light agent license does allow for simple ticket searches. This is something we had on Zendesk that made it easy for non-support staff to locate tickets from customers and it would be nice to see feature parity here with what ZD offers. **What problems is Fin solving and how is that benefiting you?** We are using FIN to help increase deflection on our general ticket and chat volume from Customers. We also use it to help with routing tickets to various teams who are best equipped to handle the customer's request ### 39. Fin Intercom UI Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua B. | Learning & Development Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Fin?** I like how easily Fin works with Intercom—it blends AI and human support smoothly, pulls answers from your help center, and handles tons of questions with fast, accurate replies. **What do you dislike about Fin?** Sometimes Fin can miss the context or give overly generic answers, especially if the help center content isn’t detailed enough. It also needs a bit of setup and tweaking to get the best results. **What problems is Fin solving and how is that benefiting you?** It helps cut down on repetitive customer questions by giving instant, AI-powered answers, which saves our support team time and lets them focus on more complex issues. Also keeps response times low and improves the overall customer experience. ### 40. FIN needs more training **Rating:** 2.5/5.0 stars **Reviewed by:** Steven B. | AI assistant project, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Fin?** The answer is fast and it gives the article with the information. **What do you dislike about Fin?** The answer is fast but sometimes it does not answer what I asked. **What problems is Fin solving and how is that benefiting you?** It answers the questions I ask very quickly with the article of the info, however sometimes when I need an agent it confirms "Do you need an agent?" ### 41. So helpful for our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Fin?** Fin gathers all our support articles and information to create thoughtful and humanlike answers for our customers. The answers are typically spot-on (which is all determined by the information you feed it, so as a user, you can improve the answers) and supportive for our customers. Fin handles a large number of inquiries that come in, taking a load off our support team. **What do you dislike about Fin?** Sometimes, customers do not want to engage with AI at all, and it may take longer than they like to be routed to a human. **What problems is Fin solving and how is that benefiting you?** Answering a large amount of questions that come in with answers that are listed within our support articles. Taking a load off from our small team. ### 42. Support is here from different kinds of departments **Rating:** 4.0/5.0 stars **Reviewed by:** Rana O. | CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Fin?** Rarely gets down and for very few minutes it can be down then back to up again. I do like also how fin answers and categorize chats without buttons and selections smartly **What do you dislike about Fin?** Features need to be implemented to customers more and to have a feedback accordingly. To have support in much less SL as sometimes we have different things **What problems is Fin solving and how is that benefiting you?** Handling 500 chats per month with a resolution a matter that decreases the volume in few days. ### 43. Very impressive functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Fin?** Nice interface, easy to use and implement, clear steps, and straightforward setup. You can clearly see all paths and steps in the instructions. After the AI instructions, you can connect other reusable bots and additional Intercom functionality (text, branches). You can write complex instructions, and they still remain clear and understandable. Convenient attribute updates in tasks and smooth use of data connectors. Overall, Fin handles article information very well, even with complicated customer questions, explaining and combining details from different articles effectively. For customer support, the multilingual functionality is especially valuable — one task can be used in multiple languages, which makes integration much easier and more efficient. **What do you dislike about Fin?** In integration with some workflows, there is a bug where Fin cannot interact with a “wait” step if it’s connected inside a bot. **What problems is Fin solving and how is that benefiting you?** Fin by Intercom helps respond to customers and resolve their inquiries more efficiently and promptly. It reduces the workload on the support team while enabling clients to get their issues resolved faster. Additionally, it simplifies supporting users across different regions with minimal scenarios, allowing a single task to be used in multiple regions. ### 44. First time using an AI Bot. Very impressed! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Fin?** We have tons of help articles that we have written for our users. I like that Fin can take that information to assist our clients automatically. I also like that I can provided Fin with additional information without having to make public text. Set up was pretty easy as well. **What do you dislike about Fin?** I would like Fin to read the responses we manually send to users and apply that to some of the interaction Fin has when assistance from our staff isn't needed. **What problems is Fin solving and how is that benefiting you?** Fin assists with the high volume of customer tickets. Being able to assist users directly has been a game changer for us. ### 45. A game-changer for our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Fin?** The AI deflection has been AMAZING for our team. Our prior system took so much manual work, and a lot of our customer support answers are super repetitive. It's been a game changer to have Fin tackle a bulk of those easy, repetitive customer needs so our team can put more time/energy into the more difficult questions as well as our responsibilities outside of the support function. **What do you dislike about Fin?** The biggest downside is the change management for our customers/users. Human-first support is a big part of what many of our customers love about our company, and I think having Fin as the first responder is a big change that might rub customers the wrong way. They can still reach us easily, but I am nervous about customers' opinions of our company in the longer term as AI becomes a bigger piece of all functions. **What problems is Fin solving and how is that benefiting you?** We only just implemented Intercom in the past month, so our use of Fin is still rudimentary, but right now the biggest problem Fin is helping solve is reducing our manual work. We traditionally get A LOT of support requests from customers and end-users, and they are typically repetitive questions. Fin is really helping our team focus on the more difficult/involved support needs by deflecting a lot of those simple requests that can actually be self-serviced. ### 46. A great upgrade for your Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** David D. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Fin?** I love the language support, and how Fin can translate and switch between languages on the fly, **What do you dislike about Fin?** I wish that Fin was available via API on more platforms. **What problems is Fin solving and how is that benefiting you?** We are a small team based in the United States. We have recently gained some international customers and langugae has presented some challenges for our team. Fin's ability to support chat 24/7 and in multiple languages has really allowed us to scale the business without the overhead of scalling the team. ### 47. A very clean conversational interface **Rating:** 4.5/5.0 stars **Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Fin?** I worked with Preply who used Fin by Intercom as the main platform to handle chats and emails in the customer support team, I had the chance t use it daily for 2 years, and it became my favorite support platform. I have used others, but none of them are as modern and easy to use as Intercom. I really like how everything is integrated to be handled in the same page, Chats, emails, satisfaction surveys and everything implemented to be useful for agents and leaders. I loved the integration that this platform has with all the different devices, it can be used in mobile, in PC, in Tablet, y any smart device basically, and if you encounter any issue with their integrations, they offered a very fast and accessible customer support team. **What do you dislike about Fin?** I think I could not see many things I dislike during this period. **What problems is Fin solving and how is that benefiting you?** It is a great platform to provide and get customer support in a fast period of time. Me as an agent find Intercom a platform very organized where I can be effective and work easily, and for customers, I think it is very easy to access support tool and be directed to the chatting site, same as having agents work fast on the customer's request. Also it was able to be used in different devices such as phone, PC, tablet, the app is available in any device. ### 48. Smooth AI assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Fin?** Fin feels very human like and offers qualitative responses with minimal setup. We can still finetune and improve, but the baseline was already production ready for us. **What do you dislike about Fin?** Fin sometimes misunderstands questions because we as humans are still able to process more context. However, this context can be added over time where you see Fin make mistakes, but this is a constant process that requires your attention. **What problems is Fin solving and how is that benefiting you?** Fin is answering our most basic requests and freeing up time with our human agents for more complex work. ### 49. Easy to Use AI support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Fin?** I love how easy Intercom makes it to set up and deploy Fin. The fact that it used our existing help center content made the whole process a breeze. Additionally, the smart optimization suggestions have been beneficial, resulting in a noticeable increase in our key metrics. **What do you dislike about Fin?** The answers that Fin generates are not perfect, and at times, you will come across an answer that Fin produced that is way off. **What problems is Fin solving and how is that benefiting you?** Fin took over a process that was 100% manual for our organization, and introduced a significant level of automation. We have freed up hours of employee time so they can focus on other important business functions. ### 50. Customers for 3 years - Poor experience **Rating:** 0.5/5.0 stars **Reviewed by:** Yuval Y. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Fin?** Easy to integrate and sounds promising on paper. **What do you dislike about Fin?** We've been customers of Intercom for almost 4 years now, and I couldn't regret more the decision to join Intercom. Customer support is extremely poor - it often takes hours or even days to get a response, and you’re constantly passed between agents who lose track of the issue, forcing you to repeat yourself multiple times. For example, they once blocked our ability to send emails without any warning, and only reinstated it several days later. In another case, one of our developers waited weeks for technical assistance. Pricing is very high compared to alternatives, especially as you grow. Nearly every feature is an upsell, so our bill keeps increasing unexpectedly. While the core product is decent, it’s far from perfect and doesn’t justify the high cost. They lack some integration like native Telegram integration (again, every channel is an upsell, ugh). Fin, in particular, is overhyped - most of its replies aren’t helpful. **What problems is Fin solving and how is that benefiting you?** Helping with CRM platform **Official Response from Kateryna Kharytonova:** > Hi Yuval, Bobby here, I lead the customer support team. I want to try and help turn this around. Our first response times are 1-4 hours Mon-Fri, based on urgency. I read your open conversation regarding blocked email sending. Can your team add the double opt-in step? This is the second time you've breached the email sending guidelines so we need them fixed before we can turn it back on. These are industry standard, and the same as our competitors. Our channel pricing is based on usage, and designed to be as close to "cost" as possible. We want customers to have whatever customer support channels they need for their business. Happy to chat through this in detail. Feel free to email me at robert.stapleton@intercom.io if you want to talk. I appreciate you using us after all these years and hope we can make this work. Thank you. ## Fin Discussions - [What is the best way to deal with emails sent to your personal email and getting into the help desk?](https://www.g2.com/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) - 1 comment, 3 upvotes - [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) - 2 comments, 2 upvotes - [How do you send e-mails and chat for a list of e-mails?](https://www.g2.com/discussions/how-do-you-send-e-mails-and-chat-for-a-list-of-e-mails) - 1 comment, 1 upvote - [Can you add a feature that lets users customize the notification sound for different inboxes?](https://www.g2.com/discussions/50600-can-you-add-a-feature-that-lets-users-customize-the-notification-sound-for-different-inboxes) - 1 comment, 1 upvote - [What's the best way to tag group audiences at once?](https://www.g2.com/discussions/50515-what-s-the-best-way-to-tag-group-audiences-at-once) - 1 comment, 1 upvote - [View Fin pricing details and edition comparison](https://www.g2.com/products/fin/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+14%3A01%3A04+-0500&secure%5Bsession_id%5D=c4f46294-1c11-4b23-b8e9-b8ffbca474bc&secure%5Btoken%5D=56c3d6beaff3dfd5b3eae14f0d43b2b56abe9b4d427a34f234f3c601673548e8&format=llm_user) ## Fin Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Attio](https://www.g2.com/products/attio/reviews) - [Baremetrics](https://www.g2.com/products/baremetrics/reviews) - [Basecone](https://www.g2.com/products/basecone/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Canny](https://www.g2.com/products/canny/reviews) - 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[incident.io](https://www.g2.com/products/incident-io/reviews) - [Instatus](https://www.g2.com/products/instatus/reviews) - [Jam.dev](https://www.g2.com/products/jam-dev/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Juicer](https://www.g2.com/products/juicer/reviews) - [Kissflow](https://www.g2.com/products/kissflow/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - [Reusely](https://www.g2.com/products/reusely/reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - [SafetyCulture](https://www.g2.com/products/safetyculturehq/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SendSafely](https://www.g2.com/products/sendsafely/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Sycamore](https://www.g2.com/products/sycamore/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [TVEyes](https://www.g2.com/products/tveyes/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) ## Fin Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Fin Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)