--- title: Fin Reviews meta\_title: 2900+ Reviews from the Intercom Community meta\_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.5 review\_count: 3901 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Fin Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [(435 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [(433 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [(333 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [(268 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [(257 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [(152 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [(130 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [(123 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [(115 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [(92 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fin ##### 1. Helpful Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [ See 435 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Mid-Market (51-1000 emp.) 3.5/5 "Easy Customer Communication, but Occasional Lag and Broken Jam Videos" What do you like about Fin? I'm able to easily communicate with customers with Finn by intercom it's such a nice platform and I can also share jam videos ##### 2. Ease of Use Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [ See 433 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ##### 3. Features Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [ See 333 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you like about Fin? - The interface, it's clean, simple and fits the start-up vibe - Functionaility across so many different support options - Fin AI - incredibly good ##### 4. Efficiency Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [ See 268 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ##### 5. Automation Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [ See 257 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ### 5 Cons or Disadvantages of Fin ##### 1. Missing Features Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [ See 152 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Organized Agentic Workflows That Just Work" What do you dislike about Fin? Unable to crawl through sub-links in the knowledge base ![Benjamin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin O.") BO Benjamin O. 5.0/5 "24/7 Support Made Simple and Efficient" What do you dislike about Fin? Okay. I don't know if this is a Fin issue or an actual Intercom system issue. But because we have just the one, Intercom email forwarding address, so ##### 2. AI Limitations Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [ See 130 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) See Related User Reviews ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you dislike about Fin? - Some areas are complicated to find. You can find you have some Ai settings within Messenger areas when perhaps they should all live in one place. - ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you dislike about Fin? Sometimes it has issues with understanding Hebrew and then it gives the wrong information to the customer. When it gives the wrong information, the cu ##### 3. Limited Features Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [ See 123 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) See Related User Reviews ![Jad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jad H.") JH Jad H. 5.0/5 "Revolutionizing Customer Support with Ease and Innovation" What do you dislike about Fin? I find it challenging to see all the procedures written in one place and understand what might trigger one versus another. Also, I'd like the ability ![Giuseppe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuseppe M.") GM Giuseppe M. 4.5/5 "Effortless Setup, Effective AI Features" What do you dislike about Fin? I think there should be a way to save or memorize certain details, like how you would tell ChatGPT to do it. I'd like to adjust certain small details ##### 4. Learning Curve Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [ See 115 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you dislike about Fin? Setting up the workflows can be tricky; there is a lot of flexibility but also a bit of nuance that isn't always clear. It requires a good amount of t ![Aleksandr S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandr S.") AS Aleksandr S. Mid-Market (51-1000 emp.) 4.0/5 "Empowers Support Teams, Evolving Together" What do you dislike about Fin? I would love to have a global overview of our conversations. With about 4000 conversations per month, it would be beneficial if AI could identify what ##### 5. Expensive Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [ See 92 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) See Related User Reviews ![ANSHUMAN P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANSHUMAN P.") AP ANSHUMAN P. Small-Business (50 or fewer emp.) 2.0/5 "Fin By Intercom - Automate your resolution" What do you dislike about Fin? the software takes to be needed to be trained before using efficiently. And the fact that you have pay 0.99 dollars for each resolution, and doesn't a DR Daniel R. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Empowers Our Support Team" What do you dislike about Fin? The pricing model creates some uncertainty, since costs depend on resolution. I never really know how many conversations it will handle in a given mon ![Jessica F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica F.") JF Jessica F. Head of Customer Success Real Estate Small-Business (50 or fewer emp.) 7/13/2026 "Real-Time Omni-Channel Support That’s Easy to Train On" 5/5 What do you like best about Fin? The omni-channel support is fantastic. It updates in real time and is easy to train new hires on. I’ve used several competitors, but I always come back to Fin as the best vendor. Review collected by and hosted on G2.com. What do you dislike about Fin? Building out product tours is difficult and cumbersome. It often breaks and I need to lean on an engineer in order to anchor the popups correctly. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? It allows us to communicate with customers in real time. Our team can collaborate on different customer needs within the same tool. The integrations connect with other departments tools and it makes the energy and effort minimal and flawless. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jerry T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerry T.") JT Jerry T. Small-Business (50 or fewer emp.) 4/21/2026 "Fin helps streamlined our operations, pricing is expensive" 3.5/5 What do you like best about Fin? I like the ability to program behaviors within Fin by Intercom without having to do any coding or interact with the API. It's great that everything can be accomplished through drag and drop features, which influence how the bot handles interactions and how Fin AI operates. It's really user-friendly, so even if you're not the most technical person, you can still configure the bot yourself without needing engineers. I also find the initial setup pretty easy, especially with the available configurations through knowledge-based articles. It's fantastic that you can own the model yourself. Review collected by and hosted on G2.com. What do you dislike about Fin? Maybe pricing can be better. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom to deflect support queries by surfacing knowledge-based articles, reducing the need for human interaction. It's accurate and fast in responding to product questions. I like the ease of programming behaviors without coding, using drag-and-drop features. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Gil P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gil P.") GP Gil P. Customer Support Specialist Information Technology and Services Mid-Market (51-1000 emp.) 8/3/2026 "User-Friendly, Seamless Integration, and Effective AI Assistance" 5/5 What do you like best about Fin? I like Fin because it's very user-friendly and easy to navigate. The option to integrate many essential tools is a big plus for our work, with apps like Birdie, Transly, and Linear easily fitting in. The AI assistant is particularly helpful, providing straightforward but detailed answers when I need clarification on specific sections or features of Fin. Review collected by and hosted on G2.com. What do you dislike about Fin? None Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin to support customers and update help articles. It's user-friendly, integrates essential tools, and has an AI assistant that streamlines support and navigation, answering questions clearly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Margaux B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaux B.") MB Margaux B. Small-Business (50 or fewer emp.) 4/9/2026 "Helpful Support, but AI Agent Lacks Depth" 4/5 What do you like best about Fin? I'm very happy with the support I received from Fin by Intercom. When the tooltips on my app weren't working, they offered me instructions to pass on to my Tech team, and it's finally working after a month! I also like that I can quickly move from Fin to a real human agent when needed, and the human agents help me out completely. Review collected by and hosted on G2.com. What do you dislike about Fin? Fin is good for simple questions, not for bugs or product developments needs in my opinion. I quickly moved from Fin to a real human and the real agent helped me out completely. The AI agent couldn't have solved my issue. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom for questions or issues with my app. It's good for simple questions but doesn't solve complex bugs or product development needs. However, support helped me with tooltips, leading to a resolution after a month. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Susana H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susana H.") SH Susana H. UX Strategist Mid-Market (51-1000 emp.) 3/24/2026 "Effective API Assistance with Usability Hiccups" 4/5 What do you like best about Fin? I like that Fin by Intercom has all the background of the help center and all the information I could look for, making it very quick sometimes to find an answer. I also appreciate that it quickly understands when I want to speak to a human instead of getting more answers from Fin. Review collected by and hosted on G2.com. What do you dislike about Fin? I get a little upset when I'm adding several details and before I finish, adding the information, for example, images or some video explaining the problem I have, Fin is all the time answering while I'm still giving information about my problem. It wasn't easy to install because we have an SPA and still sometimes we had some problems with it. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom to answer questions as if it was a human, and it usually responds accurately. It's helpful for asking about sending or retrieving data to APIs with specific code. It has all the help center info and quickly finds answers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 3/23/2026 "Fast Chatbot That Answers Clearly and Integrates Smoothly with Our KB" 4/5 What do you like best about Fin? We use FIN to answer questions users might have that are already covered in our KB articles, but sometimes they have trouble finding the right page or simply prefer asking a chatbot. FIN understands the user’s issue, provides clear help, and keeps the conversation going by asking follow-up questions when it needs more information, which is important to make sure the user doesn’t get stuck. FIN also looks good, is fast, and can cover schedules when we’re away. It has great integrations with our KB articles, so it can link to them smoothly when needed, and the setup process is super easy. Review collected by and hosted on G2.com. What do you dislike about Fin? Sometimes Fin doesn’t seem to understand what a user is asking. Because it relies on well-written KB articles (which organizations should have anyway), it can end up recommending something that isn’t very good or relevant for the user. Fin should also know when it doesn’t have the answer and route the request to more experienced support, instead of providing a response that isn’t useful. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? It’s useful for answering common questions when there are a lot of support requests. It really helps when the team is small, and many of the requests can be solved easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") IG Verified User in Gambling & Casinos Mid-Market (51-1000 emp.) 4/5/2026 "Fast, Accurate Bug Reporting via Fin" 4/5 What do you like best about Fin? I use Fin infrequently but recently just had to report quite an annoying bug on the Intercom app through Fin. Fin replied quickly, accurately understood the issue and passed it on to an agent quickly. Review collected by and hosted on G2.com. What do you dislike about Fin? I haven’t had the opportunity to use it regularly because my role within the company doesn’t require it, so I haven’t encountered anything about it that I would dislike. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin has been assisting our customer service team by replying to users with more standard questions, often solving simple queries without agent interaction. When agent interaction is necessary, Fin will summarize the information it has acquired from the customer into a brief, easy to understand sunmmary. It also assists in refining response messages, which I believe a lot of the customer service team does make use of from time to time, when a macro has not already been created. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite VR Victor R. Head of Customer Operations Small-Business (50 or fewer emp.) 3/20/2026 "Powerful AI and Automation, Needs Better Retraining Tools" 4.5/5 What do you like best about Fin? I really appreciate the very powerful AI agent Fin, which helps us manage incoming requests across multiple inbound channels. This is especially beneficial for our small, growing startup that lacks resources for multiple customer support agents. I also like the powerful workflow and automation tools, which, although we have only scratched the surface, allow us to handle a lot of administrative tasks. This includes classifying and categorizing customer support requests with tags across different inboxes, helping us gather data on performance and share it with our product team. This data-driven approach helps prioritize feature development to minimize customer support needs. We find the advanced behavioral capabilities of Fin's bot impressive, with minimal hallucinations. We enjoy the way it can act as a competent first-line support agent, simplifying the triaging and escalation process. The setup of Fin was very easy, and we received a lot of support from the team. I am satisfied with our current process and would rate Fin by Intercom as a four and a half out of five star platform. Review collected by and hosted on G2.com. What do you dislike about Fin? What is more difficult about Fin by Intercom, I suppose, is the training and retraining. I know the system is very manual yet, and what would be great is to have a significantly improved user interface to retrain and improve the responses of the bot. At the moment, all these features are spread out across the system, and that makes it a bit more cumbersome to retrain. The retraining is what is really where you get a lot of value for it. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom allows us to manage customer requests efficiently with a powerful AI agent. Its advanced workflow tools streamline support tasks, helping us classify and gather data to prioritize features and reduce customer support needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alexandra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandra M.") AM Alexandra M. Support lead Mid-Market (51-1000 emp.) 7/14/2026 "All-in-One Info Hub That Nails the Right Tone of Voice" 4.5/5 What do you like best about Fin? It combines all the info together, can find the right tone of voice and useful during days off or holidays Review collected by and hosted on G2.com. What do you dislike about Fin? not always understands the question, cycles up on one answer, can't turn off review request for Fin tickets Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? It covers days off, sick leave, and holidays, and it helps with the most common, routine questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Valentina N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentina N.") VN Valentina N. Customer Support Manager Mid-Market (51-1000 emp.) 3/19/2026 "Time-Saving Chatbot with Room for Improvement" 4.5/5 What do you like best about Fin? I think Fin by Intercom is doing really well compared to other chatbots. I appreciate how quickly it responds, and it includes helpful resources like screenshots and cites the articles used for its answers. This feature is really good because it saves everyone time, making it easier for our customers to resolve their questions. I like that it significantly reduces the chat volumes we receive, acting as the first contact layer before reaching a human agent. I also appreciate that it saves time when looking up information by gathering and organizing it to meet my needs in the moment, which is really time-saving. These are some of the things I really appreciate about Fin by Intercom. Review collected by and hosted on G2.com. What do you dislike about Fin? I think there are certain things we could get more guidance on, especially when it comes to integration and setting up different actions. It requires involving our engineering team, which is a bit restricted. This makes it complex to take full advantage of Fin by Intercom. Also, if Fin doesn't have an answer, it tends to assume things, which leads to bad answers. Decreasing the assumption rate could help prevent customers from leaving with incorrect information. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom saves time by helping look up information quickly and gathers what we need at the moment. It reduces chat volume by being the first contact layer before human agents, which is great. Review collected by and hosted on G2.com. 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