--- title: Fin Reviews meta\_title: 2900+ Reviews from the Intercom Community meta\_description: Read what the Intercom community has to say about different features, use cases, and pricing models. aggregate\_rating: rating\_value: 4.5 review\_count: 3901 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Fin Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [(435 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [(433 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [(333 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [(268 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [(257 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [(152 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [(130 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [(123 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [(115 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [(92 mentions)](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Fin ##### 1. Helpful Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. [ See 435 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149346&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![William S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William S.") WS William S. Mid-Market (51-1000 emp.) 3.5/5 "Easy Customer Communication, but Occasional Lag and Broken Jam Videos" What do you like about Fin? I'm able to easily communicate with customers with Finn by intercom it's such a nice platform and I can also share jam videos ##### 2. Ease of Use Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. [ See 433 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147898&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ##### 3. Features Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. [ See 333 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152119&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Support Solution with Easy Setup" What do you like about Fin? I like the tools and UI for setting it up. The workflow is another aspect I appreciate. It was easy to set up, which was a big plus for me. ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you like about Fin? - The interface, it's clean, simple and fits the start-up vibe - Functionaility across so many different support options - Fin AI - incredibly good ##### 4. Efficiency Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. [ See 268 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147014&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ##### 5. Automation Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. [ See 257 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149447&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you like about Fin? Fin by Intercom has allowed our support team to level up; Fin can answer and deflect questions our support team has traditionally spent time answering ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you like about Fin? I use Fin by Intercom for customer service, and we're getting positive feedback from customers. I really like that it shares a lot of information and ### 5 Cons or Disadvantages of Fin ##### 1. Missing Features Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. [ See 152 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1149629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Organized Agentic Workflows That Just Work" What do you dislike about Fin? Unable to crawl through sub-links in the knowledge base ![Benjamin O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin O.") BO Benjamin O. 5.0/5 "24/7 Support Made Simple and Efficient" What do you dislike about Fin? Okay. I don't know if this is a Fin issue or an actual Intercom system issue. But because we have just the one, Intercom email forwarding address, so ##### 2. AI Limitations Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. [ See 130 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1147211&qs=pros-and-cons#reviews) See Related User Reviews ![Sam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam B.") SB Sam B. Small-Business (50 or fewer emp.) 5.0/5 "Clean, Simple Interface and an Incredibly Good Fin AI Bot" What do you dislike about Fin? - Some areas are complicated to find. You can find you have some Ai settings within Messenger areas when perhaps they should all live in one place. - ![Carmen B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen B.") CB Carmen B. Small-Business (50 or fewer emp.) 5.0/5 "Streamlined Customer Service with Room for Improvement" What do you dislike about Fin? Sometimes it has issues with understanding Hebrew and then it gives the wrong information to the customer. When it gives the wrong information, the cu ##### 3. Limited Features Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. [ See 123 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148818&qs=pros-and-cons#reviews) See Related User Reviews ![Jad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jad H.") JH Jad H. 5.0/5 "Revolutionizing Customer Support with Ease and Innovation" What do you dislike about Fin? I find it challenging to see all the procedures written in one place and understand what might trigger one versus another. Also, I'd like the ability ![Giuseppe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Giuseppe M.") GM Giuseppe M. 4.5/5 "Effortless Setup, Effective AI Features" What do you dislike about Fin? I think there should be a way to save or memorize certain details, like how you would tell ChatGPT to do it. I'd like to adjust certain small details ##### 4. Learning Curve Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. [ See 115 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1152413&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.5/5 "Leveling Up Support" What do you dislike about Fin? Setting up the workflows can be tricky; there is a lot of flexibility but also a bit of nuance that isn't always clear. It requires a good amount of t ![Aleksandr S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandr S.") AS Aleksandr S. Mid-Market (51-1000 emp.) 4.0/5 "Empowers Support Teams, Evolving Together" What do you dislike about Fin? I would love to have a global overview of our conversations. With about 4000 conversations per month, it would be beneficial if AI could identify what ##### 5. Expensive Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. [ See 92 mentions ](https://www.g2.com/products/fin/reviews?filters%5Bsentiment_snippet%5D=1148121&qs=pros-and-cons#reviews) See Related User Reviews ![ANSHUMAN P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANSHUMAN P.") AP ANSHUMAN P. Small-Business (50 or fewer emp.) 2.0/5 "Fin By Intercom - Automate your resolution" What do you dislike about Fin? the software takes to be needed to be trained before using efficiently. And the fact that you have pay 0.99 dollars for each resolution, and doesn't a DR Daniel R. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Empowers Our Support Team" What do you dislike about Fin? The pricing model creates some uncertainty, since costs depend on resolution. I never really know how many conversations it will handle in a given mon ![Sunny Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunny Y.") SY Sunny Y. Senior Community Operation Specialist Enterprise (\> 1000 emp.) 3/8/2026 "Instant, Accurate Answers That Save Our Support Team Time" 4.5/5 What do you like best about Fin? What I like best about Fin by Intercom is that it helps in answering customer queries instantly without much manual effort. It understands the customer question quite well and provides accurate responses based on the help articles. This saves a lot of time for the support team because many common questions get resolved automatically. The setup is also quite simple, and it works smoothly with the Intercom platform, which we already use for customer support. Review collected by and hosted on G2.com. What do you dislike about Fin? One thing I feel could be better is that sometimes Fin does not fully understand complex or very specific customer queries. In such cases, the response may not be very accurate, and the conversation needs to be handled by a support agent. Also, the answers depend a lot on the quality of the help articles, so if the content is not very clear, then the responses may not be perfect. Apart from this, it works well for most common queries. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom helps us manage a high volume of customer queries without having to grow the support team. Many customers ask the same types of questions about basic information or common issues, and Fin can respond to those instantly. That takes a lot of repetitive work off our agents’ plates and lets us spend more time on complex cases that truly need human support. It also speeds up response times for customers, so they can get help quickly instead of waiting for an agent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 8/3/2026 "Seamless Automation with Fin AI Chatbot" 4.5/5 What do you like best about Fin? I appreciate how Fin integrates seamlessly with Intercom, saving us from needing any external settings or additional engineering efforts. It's an out-of-the-box solution that automates a good portion of our customer support, around 40 to 50%. I find the AI agent very smart and clever, making the platform easy to use and significantly enhancing our customer insights. The workflows are especially valuable as they integrate with AI to perform tasks efficiently. Additionally, the platform's speed and ease of integration with Intercom set it apart from other AI products we tried. Review collected by and hosted on G2.com. What do you dislike about Fin? We experience some interpretational issues with AI models, which is expected but needs improvement. However, these issues are typically related to large language models (LLMs) and are not something we can fix directly, as they need resolution on the Intercom site. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? We automate our customer support by 40-50% with Fin, it seamlessly integrates with Intercom, and provides helpful customer insights with its AI model. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Mid-Market (51-1000 emp.) 5/20/2026 "No idea what I'm meant to be reviewing here, a chatbot or a company? What is Fin? Bravo, CEO 🙄" 2.5/5 What do you like best about Fin? Workflow layout is pretty smooth and intuitive. Review collected by and hosted on G2.com. What do you dislike about Fin? Account management would be a reason to leave the platform completely (if it were my choice to make). Lack of ability to merge user-user is a huge negative both in terms of workflow and for consistent admin. Have flagged this in the Support forums in a thread which has ~120 likes not aware anything is being done to resolve this. Would happily move back to Zendesk. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Conversations can now be merged (good) bu limited to tickets from a single user\_ID, so absolutely not the merge fix actually required. I have multiple user\_IDs associated with one email address and can't select which should be the main user\_ID... so have to manually search user email address to check there aren't multiple tickets ongoing across different user\_IDs. Absolutely horrible, and if our CX team was large it would be verging on unworkable. Review collected by and hosted on G2.com. Show More Response from Kateryna Kharytonova of Fin [Editedit](https://www.g2.com/survey_responses/fin-review-12846758/official_response/edit) Hey there, Andrew here, I’m a manager on the support team at Fin (formerly Intercom). We’ve rebranded our company after our leading customer agent platform, Fin, however the name Intercom will still live on as the name of our customer service software. Appreciate your feedback regarding account management features in our platform, while we do have ways to identify and clean up duplicate user entries a ‘merge’ function isn’t currently available as you mentioned - that said as you mentioned this has been a popular feature request that I’ll be sure to raise again with our team. There have been account security reasons as to why we haven’t had that feature in the past, but I believe that in today’s day in age there can be different approaches we can take to accomplish this. Watch this space for updates in the future. If you have any additional feedback around the product, or what to discuss your experience with us in more detail please feel free to reach out directly andrew.randazzo@fin.ai. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") AF Verified User in Furniture Mid-Market (51-1000 emp.) 7/13/2026 "Operator Makes Building Procedures Easy with a Beginner-Friendly UI" 4/5 What do you like best about Fin? Intercom's Operator is my favorite part about Fin because it is able to build procedures, guidances and its content source by just a few simple prompts. The UI is also beginner friendly with easy tabs to navigate through. Review collected by and hosted on G2.com. What do you dislike about Fin? If I could change one thing about fin it would be able to filter conversations in a more advanced way. An example would be filtering conversations by users and time stamps. It would also be nice to have a section to combine both open and closed conversations and have it all presented in one stack. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin is able to answer customers frequently asked questions and leave them rest assured all their comments and concerns before making a purchase with us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Isadora B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isadora B.") IB Isadora B. Head of Support Mid-Market (51-1000 emp.) 5/7/2026 "Effortless Setup with Impressive AI Support Capabilities" 5/5 What do you like best about Fin? I love how friendly Fin by Intercom sounds. We get many positive CSAT remarks from customers who like how quickly it answers while not sounding robotic. Some people don't even realize they are chatting with AI! It's easy to set up and everything feels so intuitive. At my company, we have a small team, which means we do not have much time to deep dive into products and intricacies. Fin being easy to use and set up means we can easily make adjustments without the need of deep technical knowledge and keep this task within our support team. Very easy. You can use workflows, which we were already familiar with, and they have many support articles. Review collected by and hosted on G2.com. What do you dislike about Fin? While it's easy to use, it can also be as complex as you need. This creates a gap for our team, where we reached a ceiling of how much we can do with support content alone. The connectors and other settings that allow us to share information with Fin so it can use it in conversations are a bit difficult to set up and Intercom doesn't give great tools for non-tech people to use. Having an account manager walk us through its use would be helpful. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom to handle simple customer inquiries, freeing up human agents for complex issues and customer connections. It's intuitive and easy to set up, allowing us to focus on support without deep technical skills. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/4/2026 "Easy Onboarding, Smarter Support Workflows with Intercom and Fin" 4.5/5 What do you like best about Fin? Having separate inboxes for different teams has greatly improved my day-to-day workflow. I’ve never used a CRM that took so little time to learn. Onboarding with Intercom and Fin just made sense to the organizational part of my brain. We were able to rename Fin to Poppy for our company’s use and train Poppy to answer questions that were already covered in our help center. When customers write in looking for an answer, they’re prompted to choose whether they’d like to speak to a human or try the AI. More and more people are choosing the AI option, which has helped improve our CS team’s workflow and give them more time to investigate the bigger issues our users may face. I also noticed there are several integrations available, including Slack through Zapier. I haven’t had the chance to use that yet, but it’s already opened my mind to new ways I can optimize our workflow. Fin (aka Poppy) has improved our CS performance by taking the quick, straightforward questions off our plate. I’m not sure how much it costs, but I’d venture to guess it’s worth the money many times over in ROI —especially since it seems like the creators of Fin and Intercom are actively improving the software and are transparent about feature updates. I love the community feel of Intercom and am so happy to be working with a software that values the insights of its users. Review collected by and hosted on G2.com. What do you dislike about Fin? The information bar on the right of any conversation can be a little overwhelming at times, so maybe a way to customize that. Also, maybe an AI helper with reports? Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin is saving time dramatically for our CS team and beyond. It's also helpful to track ongoing issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Walter A. M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walter A. M.") WM Walter A. M. Agente de tráfico Small-Business (50 or fewer emp.) 4/27/2026 "Neat UI, Powerful Customization, and Brilliant AI Copilot" 4/5 What do you like best about Fin? Overall usage (as a user) has a neat interface and offers a high customizable section to apply filters and workflows to add and smooth experience for both customers and users. Highly integratable with tools such as Jira and more. Performance wise we have had few system issues, the team is always responsive and provides great turnarounds. It's AI bot (Fin) is a versatile tool to include as your first response line. It's knowledge base to feed the bot is very user friendly and the Copilot add-on is brilliant. Overall a great tool, you get what you pay and even more. Review collected by and hosted on G2.com. What do you dislike about Fin? Some filtering can be confusing or not useful. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Funnel email and chat outreach. SLA tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 6/8/2026 "Versatile, Easy to Use, and Packed with Integrations" 5/5 What do you like best about Fin? Versatility, relative ease of use, the levels of integrations, and the MCPs we can connect with it. When we're stuck with anything, we reach out to their support, and we're greeted with their version of Fin, which can handle pretty much anything you throw at it. Review collected by and hosted on G2.com. What do you dislike about Fin? It's too granular when it comes to tweaking it, so at times we postpone needed tweaks just because it's a lot of manual work. I wish that we had an option to update Fin settings either via MCP or via REST API. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Our chat channel is handled by Fin. The success always depends on how much data Fin is given access to. We solved that by creating our own MCP so now we can control how much data and what tools are at Fin's disposal. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DR Daniel R. Support Lead Information Technology and Services Small-Business (50 or fewer emp.) 1/28/2026 "Effortless Setup, Empowers Our Support Team" 4/5 What do you like best about Fin? I really like how Fin by Intercom allows us to personalize the experience, such as setting guidance on tone of voice—making it more professional or empathetic. We can customize easily and it's great for segmenting and targeting specific groups, allowing us to set expectations for different user tiers. The ease of tailoring the platform to our needs makes it possible to handle repetitive questions efficiently, which frees up time for our small team. This enables us to focus on tasks that require a human touch and create more content for our help desk. The simple, plug-and-play setup was also a plus, making it easy for us to adapt and improve as we go. Review collected by and hosted on G2.com. What do you dislike about Fin? The pricing model creates some uncertainty, since costs depend on resolution. I never really know how many conversations it will handle in a given month, which makes it harder to predict expenses. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? Fin by Intercom frees up time for our small team by handling repetitive questions, allowing us to focus on tasks that need a human touch and create more help desk content. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dex M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dex M.") DM Dex M. Product Support Manager Small-Business (50 or fewer emp.) 4/29/2026 "Freed Up Time, Amplified Agent Efforts" 5/5 What do you like best about Fin? I really like Fin by Intercom because it frees up time and answers questions for users in a really great way. It pulls from our knowledge base and answers questions really quickly for users. Overall, it's just saved so much time for our customer support team agents to work on other projects. We love the product ourselves, it's something that's in our workflows and we use every single day. It's something we wouldn't want to switch over to anything else, and we'd advocate for it to anyone you asked. Review collected by and hosted on G2.com. What do you dislike about Fin? I think it actually does seem to cover a lot of what we needed to do. I guess, if it could make changes for users using our app rather than just answer questions that would be another time saver. Review collected by and hosted on G2.com. What problems is Fin solving and how is that benefiting you? I use Fin by Intercom to free up agent time, allowing them to focus on actual client issues by handling low-hanging fruit. It answers user questions quickly using our knowledge base, saving time for customer support to work on other projects. Review collected by and hosted on G2.com. 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