1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Fin Discussions](https://www.g2.com/products/fin/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ![Reward for good Fin reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good Fin reviews") ](/products/fin/reviews) [ Fin ](/products/fin/reviews) (3,886)4.5/5 Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. Show More * * * ### 96 Discussions ### 117 Participants ### 66.0 Nps Score Already have Fin? ### All Fin Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 5 years ago More Options - [ # How do I download an analysis of how my Help Center is performing? ](/discussions/how-do-i-download-an-analysis-of-how-my-help-center-is-performing) I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... [Read more](/discussions/how-do-i-download-an-analysis-of-how-my-help-center-is-performing) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How can I use Productboard integration? (productboard.com) ](/discussions/52252-how-can-i-use-productboard-integration-productboard-com) It is not obvious how can I use productboard in common with Intercom. I do really need to get new insights through Intercom and show the Portal in messages. 1) I want to use Portal as a release notes App in Intercom, I have a lot of features, which I want to show in messenger 2) I want to have a... [Read more](/discussions/52252-how-can-i-use-productboard-integration-productboard-com) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # "How do I find users without any tags?" ](/discussions/51959-how-do-i-find-users-without-any-tags) We supply CRM solutions for universities and higher education institutions in the Nordics. We are using Intercom as our customer support tool, and everyone that uses our system also uses Intercom. As head of sales and marketing, I would like to use Intercom to segment what information we should... [Read more](/discussions/51959-how-do-i-find-users-without-any-tags) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # Is there a work around for fetching or generating reports from intercom? ](/discussions/51520-is-there-a-work-around-for-fetching-or-generating-reports-from-intercom) There are limitations where you can create or generate a report. So how do I get the reports I want in one consolidated form? Considering my KPI's? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How can i use Intercom to clean or debug my databases? ](/discussions/51190-how-can-i-use-intercom-to-clean-or-debug-my-databases) Is there a possibility to do some duplicate management in my databases in Intercom? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How do I get an inbox seat? Do I even need one? I guess I should ask the organization I work for. ](/discussions/51055-how-do-i-get-an-inbox-seat-do-i-even-need-one-i-guess-i-should-ask-the-organization-i-work-for) It says I have one new message, but when I click I get this: "This feature is restricted Ask one of your teammates to give you permission." [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # no ](/discussions/50913-no) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How can I automate my campaign reports? ](/discussions/50818-how-can-i-automate-my-campaign-reports) I need to be able to extract automatically from Intercom each month, a report with the open/click rates of my campaigns, and I see no way of doing that currently [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # How can I see what my users are doing on the app? ](/discussions/50768-how-can-i-see-what-my-users-are-doing-on-the-app) We use intercom on web for help and support. We also have a mobile app where my users may run into problems. How best can I see the steps that they are taking, and capture other metadata about them so that I can help them? Does this need additional payment or purchasing a new feature? What types... [Read more](/discussions/50768-how-can-i-see-what-my-users-are-doing-on-the-app) [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 5 years ago More Options - [ # Best Practices on Product Tours ](/discussions/50682-best-practices-on-product-tours) We find that Product Tours don't always fire as expected - any suggestions? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - [‹ Prev‹ Prev](/products/fin-by-intercom/discuss?page=2) - [1](/products/fin-by-intercom/discuss) - [2](/products/fin-by-intercom/discuss?page=2) - 3 - [4](/products/fin-by-intercom/discuss?page=4) - [5](/products/fin-by-intercom/discuss?page=5) - [Next ›Next ›](/products/fin-by-intercom/discuss?page=4) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/fin/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Product Avatar Image") ### Have you used Fin before? Answer a few questions to help the Fin community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin-by-intercom%2Fdiscuss%3Fpage%3D3%26small_ask%3Dfin) No ## Top Contributors in Fin 1 ![Kate S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate S.") KS Loading... ### [Kate S.](https://www.g2.com/users/6165b6fa-8840-4267-a5a5-cccfe779ec59 "Kate S.") Principal Customer Advocacy Manager 5 pts 2 ![Phil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil B.") PB Loading... ### [Phil B.](https://www.g2.com/users/cf4cb99f-3f12-4693-a344-354d20f45efe "Phil B.") 2 pts 3 ![Camille H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille H.") CH Loading... ### [Camille H.](https://www.g2.com/users/776215e1-64a4-4443-a80e-467020225b46 "Camille H.") Customer Survice 2 pts 4 ![Nick L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick L.") NL Loading... ### [Nick L.](https://www.g2.com/users/103c6fc0-4db9-4206-92da-c5d3b7f44389 "Nick L.") Operations Manager, Member Experience 2 pts 5 ![Edson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edson C.") EC Loading... ### [Edson C.](https://www.g2.com/users/8c79f030-a2b0-4a14-9ef6-ecc2622e20d7 "Edson C.") Developer Support Engineer 2 pts