Files.com is simple to use and fairly intuitive without being overly simplified. The helpdesk staff is extremely knowledgeable. It’s far more than just a basic file-sharing service; it has replaced at least seven different file receiving and transmitting services I used before. Since we started using it, we’ve had exactly zero downtime, and the site is consistently responsive.

The pricing is a flat fee, so there are no surprises. Review collected by and hosted on G2.com.

The only downside to Files.com is sometimes they aren't always clear about certain features. Review collected by and hosted on G2.com.

Easy to use. Familiar navigation. Secure, reliable, and fast. Review collected by and hosted on G2.com.

No, I have no complaints. Keep up the good work. Review collected by and hosted on G2.com.

I like the security controls and customization of per role, user, and folder security and access levels, which allow us to give access based on roles and meet our internal compliance policy. Files.com makes sharing large files without email possible, which solves a big problem for us. The initial setup was easy compared to other platforms, and it's user friendly. Review collected by and hosted on G2.com.

The native application needs to improve. Review collected by and hosted on G2.com.

SDKs, API and support are top notch. Any time I've had an issue, which is few and far between, I received a call from a very capable technical person who was able to answer all my questions directly to completely resolve my issues. Review collected by and hosted on G2.com.

I can't think of a single thing. They're really spent a lot of time perfecting SFTP. Lots of integrations, easy to use. Review collected by and hosted on G2.com.

I love how Files.com is not only secure but also integral to our SaaS services, which is crucial for our business operations. I find their approachability and ease to work with particularly appealing, as it facilitates seamless interactions. The robustness of their services stands out, offering a reliable backbone for our file storage and SFTP needs. It's impressive how Files.com provides a comprehensive suite of services, making it feel like they can handle everything we throw at them. Their SFTP service is particularly noteworthy for its universal acceptance among all our SaaS services, ensuring compatibility and smooth integration. Additionally, I appreciate the simplicity of their initial setup process, which allowed us to get on board in just minutes, demonstrating their commitment to user-friendly experiences. Review collected by and hosted on G2.com.

Their user management service could use some refinement. Review collected by and hosted on G2.com.

Easy SFTP server with time based integrations.

But also we started using Servers Synch. Synchronizing a remote SFTP in one of Files.com Review collected by and hosted on G2.com.

Price can be a bit high. However it worth for some of the functions available Review collected by and hosted on G2.com.

I truly appreciate the user interface of Files.com; it is simple and incredibly intuitive, which enhances the overall user experience. The ease with which I can create folders, establish shares, and configure permissions surpasses what I experienced with Smartfiles.com. The automation and sync features, particularly between remote servers, have been simplified significantly. I greatly value the effort that goes into making such a user-friendly interface, knowing it’s no small feat. The straightforward setup is a major highlight for me, as it doesn't require any coding knowledge, thereby broadening its usability across more users. This ease enhances my administrative capabilities, allowing me to easily manage and create essential file syncs that are vital to our business processes. Additionally, the help and support provided are excellent, which further enriches the product's ease of use. Another aspect I like is the smooth transition process from Smartfiles.com to Files.com. The migration was nearly seamless, with settings and files well-transferred without the need for password changes. My team hardly noticed any differences except for the improved UI and sharing methods, which were straightforward and well-documented, making it easy to relay information to my team. Overall, the migration was impressive and left me very satisfied. Review collected by and hosted on G2.com.

I encountered an issue where certain sync functions did not work as expected when syncing files between servers. For instance, I tried to move a file from one server to another, but it did not work. After opening a help ticket, I found out that the platform does not allow moves from certain remote servers, which was not stated clearly anywhere. This lack of information was frustrating because the option appeared available but was not functional. Although there might have been updates to address this, it was an area I found lacking initially. Review collected by and hosted on G2.com.

I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the support team is quick and responsive. Setting up Files.com was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

Alerting could be more robust. I would like realtime alerting with troubleshooting steps. Review collected by and hosted on G2.com.

Onboarding was simple and migrating our customers was straightforward Review collected by and hosted on G2.com.

Logging can be difficult to sift through and permissioning isn’t granular Review collected by and hosted on G2.com.

I like the logs and controls on sharing with Files.com. I also appreciate the options and features available for integration with different platforms. Additionally, the initial setup was easy for me. Review collected by and hosted on G2.com.

The direct sync on the device and real-time working on files on the device isn't as smooth as I’d like. Windows and Mac sync should feel as seamless as working with local files. Review collected by and hosted on G2.com.