I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the support team is quick and responsive. Setting up Files.com was very easy, which is a big plus for me. Review collected by and hosted on G2.com.

Alerting could be more robust. I would like realtime alerting with troubleshooting steps. Review collected by and hosted on G2.com.

Onboarding was simple and migrating our customers was straightforward Review collected by and hosted on G2.com.

Logging can be difficult to sift through and permissioning isn’t granular Review collected by and hosted on G2.com.

I like the logs and controls on sharing with Files.com. I also appreciate the options and features available for integration with different platforms. Additionally, the initial setup was easy for me. Review collected by and hosted on G2.com.

The direct sync on the device and real-time working on files on the device isn't as smooth as I’d like. Windows and Mac sync should feel as seamless as working with local files. Review collected by and hosted on G2.com.

I like that Files.com is easy to use and has excellent options for common configurations for SFTP transfer. The user interface is straightforward and intuitive, which makes it easy for end users to make configuration options themselves. I'm also happy with the improvements in the current version. Review collected by and hosted on G2.com.

For data movement/transfer, the product has progressed nicely since we started using it. Review collected by and hosted on G2.com.

It provides a reliable, enterprise‑grade managed file transfer platform with native SFTP support, granular permissions, audit logging, and simple administration—making secure file sharing with clients and partners straightforward. Review collected by and hosted on G2.com.

They don’t offer flying lessons. Jokes aside, there’s honestly nothing I dislike about it. Review collected by and hosted on G2.com.

I needed a replacement solution that supported:

PKI certs

Integration with OKTA for MFA

SFTP / HTTPS transports

Granular permissions

While I could have built this on my own it would have taken time and those grey dollars equate to money spent

This solution went from a demo for 1-2 weeks into production with a small learning curve for the team

Their tech support is EXCELLENT.

I also REALLY like that they have a fast turn around on introducing enhancements. I gave some feedback about updating their agents being pretty antiquated process and within a few weeks they had a more modern approach. Review collected by and hosted on G2.com.

The cost is the only truly negative thing I can say about this product.

I am not big fan of the renewal process and have struggled to get some compliance questions answered without buying up to get access to their professional services (ridiculous when you are a paying customer) but in their defense their FAQ covered 90% of my questions. Review collected by and hosted on G2.com.

Very easy to go from out of the box configuration to fully tailored to my organizations needs. including SAML SSO with user provisioning and deprovisioning Review collected by and hosted on G2.com.

nothing but praises to sing about them to be honest Review collected by and hosted on G2.com.

The service is very secure, reliable, and easy to use. It "just works". When you contact customer support, they always respond promptly. Review collected by and hosted on G2.com.

I have not encountered any issues using Files.com Review collected by and hosted on G2.com.

I love everything about Files.com! It's very easy to use, making it a breeze to set up and start using, thanks to its plug and play nature. The administration interface is straightforward and easy to understand. Their customer support is next level, always helpful and responsive. I also really appreciate knowing that data is safe and secure with Files.com, which is crucial for our operations. We have it integrated into several systems, showcasing its versatility. Review collected by and hosted on G2.com.

Sometimes the Desktop v6 app is buggy. However, whenever there may be an issue, I know the Support team is there to assist. Review collected by and hosted on G2.com.

The Files.com interface is intuitive, feature-rich, and easy to configure. Their support team has been responsive and consistently willing to jump on a call to walk through questions and help troubleshoot issues. Review collected by and hosted on G2.com.

Nothing significant to note. The platform has been stable from day one, and support has been consistently responsive and helpful. Review collected by and hosted on G2.com.