What I like best about Files.com is how easy it is to use. The interface is clean, intuitive, and makes managing files, users, and permissions straightforward without requiring a lot of training. Setting up secure file sharing and transfers is quick, and the platform is reliable for day-to-day business use. Overall, it provides a great balance between powerful features and simplicity, making it easy to get work done efficiently. Review collected by and hosted on G2.com.

There isn't much to dislike. The platform is easy to use, the interface is intuitive, and it makes managing files and sharing content straightforward. Overall, I've had a positive experience using it. Review collected by and hosted on G2.com.

We use Files.com as an interface to Google Cloud Storage, which gives us the ability to easily manage access. It's a perfect veneer for our needs, providing an extra layer of permissions, history, permission fencing, and public access. We also appreciate the file permissioning and fencing to prevent unintended access, and that it works well without getting in the way. The command line interface (CLI) is handy as it gives us programmatic access, and the initial setup was very easy. Review collected by and hosted on G2.com.

Nothing really. It works and works well. Review collected by and hosted on G2.com.

At Startslice, the biggest value for us has been Files.com’s backup capabilities and centralized file management. We use it to keep generated files in one place instead of relying only on separate FTP environments, which gives us better visibility and more control over file operations. A major benefit in our workflow is that files are not just transferred, but also stored in a structured way, which makes it easier to track activity, review what was sent, and reduce the risk of losing important files. This has made our file handling process more reliable and easier to manage compared to working directly through fragmented FTP setups. Review collected by and hosted on G2.com.

The main drawback for us is pricing flexibility. For lower-volume use cases, it can feel like you are paying for a larger-scale setup than you actually need. We would also like to see a more separate sandbox or testing environment, because debugging in the same account requires extra care with permissions and folder access. Better low-volume pricing options and a cleaner test environment would improve the experience. Review collected by and hosted on G2.com.

I really appreciate how seamlessly it integrates with Zapier and its own APIs, as well as the option to create dedicated folders for partners, external agencies, or B2B distributors without needing any interface. The access control feels elegant and very visual, which I love. Review collected by and hosted on G2.com.

The only thing I don’t like is that it has so many configuration options that, if you put someone from the operations or customer service department in charge of managing it, they can easily get lost among all the retention policies and permissions. Review collected by and hosted on G2.com.

I like the centralized automation and reliability of Files.com. It completely eliminated our fragile custom Apex + middleware setup by acting as a smart orchestration layer that automatically routes files to the right FTP servers based on rules, keeps a secure backup of everything, and handles bi-directional sync with zero maintenance. The combination of smart routing, scheduled syncs, webhooks, automatic retries, and a clear dashboard with proper alerts means we no longer waste time chasing FTP failures or debugging scattered logs. Everything just works reliably. Files.com turned a painful, high-maintenance process into something simple, visible, and scalable. The initial setup was smooth and fast, and their support team was responsive. The API docs are especially well-written, making it much easier than our old custom PHP + Apex solution. Review collected by and hosted on G2.com.

The only real drawback we’ve encountered is pricing. While the price is absolutely justified for companies with high file volumes, complex routing needs, and heavy daily usage like ours (it easily replaces custom middleware and saves huge development and maintenance time), it feels significantly high for smaller teams or lighter workloads. As a development company, we especially lack flexibility in the pricing model. A client who only needs to synchronize a couple of files per day still ends up paying nearly the same as a large enterprise running thousands of transfers. More granular, usage-based or tiered options for low-volume cases would make the platform much more accessible to a wider range of companies. Review collected by and hosted on G2.com.

I use Files.com to share folders with detailed permissions and automate receiving periodic reports. I love the advanced user and group management features—they're exceptional. Also, connecting it to my internal management tools to get notifications when a customer's monthly balance increases is fantastic. Plus, its performance with large files, transfer speed, or database management is impeccable and doesn't suffer performance drops. It was easy to set up. Review collected by and hosted on G2.com.

While the activity logs are solid, the system for exporting compliance reports is not very good, and I wish it were more visual and user-friendly. Review collected by and hosted on G2.com.

As an admin for three sites in Files.com, I appreciate the platform’s strong security-first approach, granular permission model, and detailed audit logging, which make it easy to enforce least-privilege access and maintain compliance. The ability to manage users, roles, IP allowlisting, and automation independently across sites ensures clear isolation and reduces the risk of misconfiguration. Support for multiple secure file transfer protocols such as SFTP, FTPS, HTTPS, and APIs simplifies integrations with internal systems and external partners, while the automation and monitoring capabilities help keep file operations reliable and well-governed without adding operational overhead. Review collected by and hosted on G2.com.

As an admin, I appreciate the powerful capabilities Files.com provides. With slight enhancements to the reporting customization and permission structure visibility, it could further streamline access reviews and daily admin tasks. Overall, it’s a solid platform that continues to evolve in the right direction. Review collected by and hosted on G2.com.

I like being able to organize everything into separate parts for different projects and set permissions as needed. I also appreciate that I can integrate it with Slack. Overall, it’s easy to use. Review collected by and hosted on G2.com.

I don’t like that when I’m searching for files, if I don’t remember where they’re saved, I can’t find them. They should add more advanced search filters and tags to make it easier to locate files. Review collected by and hosted on G2.com.

I like using Files.com for securely moving files over a secure platform, which allows me to share files without worrying about data being compromised. I appreciate the ease of use from their site, as it lets me easily upload files and share them with anyone without any issues. The initial setup was super easy and fast, which is really helpful. Overall, Files.com has proven to be very valuable and reliable for my needs. Review collected by and hosted on G2.com.

There could be more features or ways to share files. I would like stronger authentication protocols and maybe a desktop version or on-prem to integrate with my servers/software. Review collected by and hosted on G2.com.

I like being able to upload and download files quickly, and the web interface is very flexible. What I like most about Files.com is that I can customize it with my company’s logo and domain. Review collected by and hosted on G2.com.

Setting up more advanced automations, or fully understanding user permissions, often requires referring to the documentation. Review collected by and hosted on G2.com.