--- title: Files.com Reviews meta\_title: 'Files.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 306 reviews by the users' company size, role or industry to find out how Files.com works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 306 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Files.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. [(91 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659744&qs=pros-and-cons#reviews) Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. [(48 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659504&qs=pros-and-cons#reviews) Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. [(43 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659788&qs=pros-and-cons#reviews) Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. [(37 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658864&qs=pros-and-cons#reviews) Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. [(35 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659553&qs=pros-and-cons#reviews) Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. [(19 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659597&qs=pros-and-cons#reviews) Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. [(16 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659305&qs=pros-and-cons#reviews) Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. [(15 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658948&qs=pros-and-cons#reviews) Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. [(7 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658763&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. [(6 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659832&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Files.com ##### 1. Ease of Use Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. [ See 91 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659744&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "File sharing made easy" What do you like about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is com WP Wilman P. Mid-Market (51-1000 emp.) 5.0/5 "Secure and User-Friendly File Transfer" What do you like about Files.com? I like using Files.com for securely moving files over a secure platform, which allows me to share files without worrying about data being compromised. ##### 2. Customer Support Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. [ See 48 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659504&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Powerful tool for automating file transfers and sharing with customers and external entities" What do you like about Files.com? The product has been “great” for our company and meets our needs in many ways. We’re able to automate file processing and provide a secure platform fo ![Roger P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roger P.") RP Roger P. Small-Business (50 or fewer emp.) 5.0/5 "It Just Works!" What do you like about Files.com? The service is very secure, reliable, and easy to use. It "just works". When you contact customer support, they always respond promptly. ##### 3. Features Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. [ See 43 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659788&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "File sharing made easy" What do you like about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is com KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the ##### 4. User Interface Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. [ See 37 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658864&qs=pros-and-cons#reviews) See Related User Reviews KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the JR Jim R. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Reliable Platform with Room for Setup Improvement" What do you like about Files.com? I really appreciate the security of Files.com. It's definitely the standout feature for me. We've had experiences with other file transfer platforms w ##### 5. Integrations Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. [ See 35 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659553&qs=pros-and-cons#reviews) See Related User Reviews KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the ![Shravankumar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shravankumar L.") SL Shravankumar L. Enterprise (\> 1000 emp.) 5.0/5 "Files.com Access Review: Reliable File Access with Enterprise-Grade Security" What do you like about Files.com? As an admin for three sites in Files.com, I appreciate the platform’s strong security-first approach, granular permission model, and detailed audit lo ### 5 Cons or Disadvantages of Files.com ##### 1. Complexity Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. [ See 19 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659597&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhesh G.") SG Siddhesh G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Pricing Needs Improvement" What do you dislike about Files.com? Support and pricing model KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you dislike about Files.com? Alerting could be more robust. I would like realtime alerting with troubleshooting steps. ##### 2. Expensive Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. [ See 16 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659305&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro M.") AM Alessandro M. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Collaborative, and NIS2-Ready—Access Anywhere with Confidence" What do you dislike about Files.com? Dependence on Internet connection Recurring costs JB Javier B. Small-Business (50 or fewer emp.) 5.0/5 "Very useful, and with many integration options" What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available ##### 3. Pricing Issues Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. [ See 15 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658948&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro M.") AM Alessandro M. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Collaborative, and NIS2-Ready—Access Anywhere with Confidence" What do you dislike about Files.com? Dependence on Internet connection Recurring costs JB Javier B. Small-Business (50 or fewer emp.) 5.0/5 "Very useful, and with many integration options" What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available ##### 4. Difficult Learning Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. [ See 7 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658763&qs=pros-and-cons#reviews) See Related User Reviews ![Boon X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boon X.") BX Boon X. Enterprise (\> 1000 emp.) 5.0/5 "Reliable, Secure, and Easy-to-Use File Management Platform" What do you dislike about Files.com? While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Fully featured and smooth FTP platform" What do you dislike about Files.com? We need to dig a lot to find features, because they're a lot of them ! ##### 5. Learning Curve Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. [ See 6 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659832&qs=pros-and-cons#reviews) See Related User Reviews ![Boon X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boon X.") BX Boon X. Enterprise (\> 1000 emp.) 5.0/5 "Reliable, Secure, and Easy-to-Use File Management Platform" What do you dislike about Files.com? While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a PW Phillip W. Small-Business (50 or fewer emp.) 5.0/5 "Non-IT user of Files.com" What do you dislike about Files.com? While I wouldn't necessarily consider it a strike against Files.com, the greatest barrier I experience is my own ignorance. There are options availab DZ D Z. 11/18/2025 "Robust Storage and SFTP Service with Easy Setup" 5/5 What do you like best about Files.com? I love how Files.com is not only secure but also integral to our SaaS services, which is crucial for our business operations. I find their approachability and ease to work with particularly appealing, as it facilitates seamless interactions. The robustness of their services stands out, offering a reliable backbone for our file storage and SFTP needs. It's impressive how Files.com provides a comprehensive suite of services, making it feel like they can handle everything we throw at them. Their SFTP service is particularly noteworthy for its universal acceptance among all our SaaS services, ensuring compatibility and smooth integration. Additionally, I appreciate the simplicity of their initial setup process, which allowed us to get on board in just minutes, demonstrating their commitment to user-friendly experiences. Review collected by and hosted on G2.com. What do you dislike about Files.com? Their user management service could use some refinement. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I find Files.com provides secure file storage and universally accepted SFTP services, making it reliable for our SaaS needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JB Javier B. IT PM Small-Business (50 or fewer emp.) 6/5/2025 "Very useful, and with many integration options" 5/5 What do you like best about Files.com? Easy SFTP server with time based integrations. But also we started using Servers Synch. Synchronizing a remote SFTP in one of Files.com Review collected by and hosted on G2.com. What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Easy way to have SFTP functionality without having internal infrastructure. One of our main vendors did not let us get into their SFTP with our middleware as it was using a 78 range of IPs. Their whitelist limit was 5. So we could access to this remote server with Filed.com with a 1 fixed IP and then Synch it in our Fliles.com SFTP where our middleware can successfully access. Review collected by and hosted on G2.com. Show More 12/1/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 8/13/2025 "Seamless Large File Management, Simple to Use" 5/5 What do you like best about Files.com? I truly appreciate the user interface of Files.com; it is simple and incredibly intuitive, which enhances the overall user experience. The ease with which I can create folders, establish shares, and configure permissions surpasses what I experienced with Smartfiles.com. The automation and sync features, particularly between remote servers, have been simplified significantly. I greatly value the effort that goes into making such a user-friendly interface, knowing it’s no small feat. The straightforward setup is a major highlight for me, as it doesn't require any coding knowledge, thereby broadening its usability across more users. This ease enhances my administrative capabilities, allowing me to easily manage and create essential file syncs that are vital to our business processes. Additionally, the help and support provided are excellent, which further enriches the product's ease of use. Another aspect I like is the smooth transition process from Smartfiles.com to Files.com. The migration was nearly seamless, with settings and files well-transferred without the need for password changes. My team hardly noticed any differences except for the improved UI and sharing methods, which were straightforward and well-documented, making it easy to relay information to my team. Overall, the migration was impressive and left me very satisfied. Review collected by and hosted on G2.com. What do you dislike about Files.com? I encountered an issue where certain sync functions did not work as expected when syncing files between servers. For instance, I tried to move a file from one server to another, but it did not work. After opening a help ticket, I found out that the platform does not allow moves from certain remote servers, which was not stated clearly anywhere. This lack of information was frustrating because the option appeared available but was not functional. Although there might have been updates to address this, it was an area I found lacking initially. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com solves large file sharing challenges, overcoming email size limits and simplifying external communication. It streamlines business operations with sync and API features, reducing complexity and supporting secure data transfers with vendors, partners, and our parent company. Review collected by and hosted on G2.com. Show More 11/12/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite KW kris\_west@danielsjewelers.com W. I.T. Support and Service Operations Manager Small-Business (50 or fewer emp.) 12/15/2025 "User-Friendly with Stellar Support" 5/5 What do you like best about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the support team is quick and responsive. Setting up Files.com was very easy, which is a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Files.com? Alerting could be more robust. I would like realtime alerting with troubleshooting steps. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com syncs files from on-premises servers to the cloud and handles SFTP traffic from multiple vendors. Review collected by and hosted on G2.com. Show More 4/9/2026 Validated ReviewerIncentivizedSource: Seller invite TC TJ C. Senior Software Engineer Small-Business (50 or fewer emp.) 4/9/2026 "Simple Onboarding and Straightforward Customer Migration" 5/5 What do you like best about Files.com? Onboarding was simple and migrating our customers was straightforward Review collected by and hosted on G2.com. What do you dislike about Files.com? Logging can be difficult to sift through and permissioning isn’t granular Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? We immediately got access to tons of different transfer methods. They are intuitive to use and accessible Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/25/2026 "Smooth Integration, Needs Better Local Sync" 3.5/5 What do you like best about Files.com? I like the logs and controls on sharing with Files.com. I also appreciate the options and features available for integration with different platforms. Additionally, the initial setup was easy for me. Review collected by and hosted on G2.com. What do you dislike about Files.com? The direct sync on the device and real-time working on files on the device isn't as smooth as I’d like. Windows and Mac sync should feel as seamless as working with local files. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com for cloud storage and file sharing, which solves the problem of sharing data externally and collecting data from outside the organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aaron D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron D.") AD Aaron D. Founder Small-Business (50 or fewer emp.) 3/31/2026 "Effortless File Management with Excellent Configuration Options" 4.5/5 What do you like best about Files.com? I like that Files.com is easy to use and has excellent options for common configurations for SFTP transfer. The user interface is straightforward and intuitive, which makes it easy for end users to make configuration options themselves. I'm also happy with the improvements in the current version. Review collected by and hosted on G2.com. What do you dislike about Files.com? For data movement/transfer, the product has progressed nicely since we started using it. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com offers SFTP and similar protocols, providing secure file transfer access with both UI and traditional methods. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/9/2026 "Rapid, Secure File Delivery with Enterprise‑Grade Security" 5/5 What do you like best about Files.com? It provides a reliable, enterprise‑grade managed file transfer platform with native SFTP support, granular permissions, audit logging, and simple administration—making secure file sharing with clients and partners straightforward. Review collected by and hosted on G2.com. What do you dislike about Files.com? They don’t offer flying lessons. Jokes aside, there’s honestly nothing I dislike about it. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? It allows us to move sensitive data quickly while maintaining strong access controls, encryption, and auditing, giving both our teams and our clients confidence in how files are shared. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 11/4/2021 "Simple SaaS solution that provided a quick, fairly priced, feature rich solution for a need we had." 4.5/5 What do you like best about Files.com? I needed a replacement solution that supported: PKI certs Integration with OKTA for MFA SFTP / HTTPS transports Granular permissions While I could have built this on my own it would have taken time and those grey dollars equate to money spent This solution went from a demo for 1-2 weeks into production with a small learning curve for the team Their tech support is EXCELLENT. I also REALLY like that they have a fast turn around on introducing enhancements. I gave some feedback about updating their agents being pretty antiquated process and within a few weeks they had a more modern approach. Review collected by and hosted on G2.com. What do you dislike about Files.com? The cost is the only truly negative thing I can say about this product. I am not big fan of the renewal process and have struggled to get some compliance questions answered without buying up to get access to their professional services (ridiculous when you are a paying customer) but in their defense their FAQ covered 90% of my questions. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Need to replace ancient edge FTP server with more secure SFTP/HTTPS server with PKI and MFA This offloaded the uploads and downloads direction from our internet edge too Has some other nice features of acting as a relay vs a repository when we need to send photos to our partner. Review collected by and hosted on G2.com. Show More 10/28/2025 Current UserValidated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 2/12/2026 "Easy Out-of-the-Box Setup, Fully Tailored with SAML SSO Provisioning" 5/5 What do you like best about Files.com? Very easy to go from out of the box configuration to fully tailored to my organizations needs. including SAML SSO with user provisioning and deprovisioning Review collected by and hosted on G2.com. What do you dislike about Files.com? nothing but praises to sing about them to be honest Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com makes the task of sending and receiving files from vendors via SFTP easy work, and with their agent, files can be automatically sync'd to servers/file shares without adding steps to other existing automated processes. Their user management functionalities around SSO are amazing and part of what makes files.com a great fit for us. Review collected by and hosted on G2.com. 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