--- title: Files.com Reviews meta\_title: 'Files.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 306 reviews by the users' company size, role or industry to find out how Files.com works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 306 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Files.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. [(91 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659744&qs=pros-and-cons#reviews) Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. [(48 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659504&qs=pros-and-cons#reviews) Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. [(43 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659788&qs=pros-and-cons#reviews) Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. [(37 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658864&qs=pros-and-cons#reviews) Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. [(35 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659553&qs=pros-and-cons#reviews) Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. [(19 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659597&qs=pros-and-cons#reviews) Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. [(16 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659305&qs=pros-and-cons#reviews) Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. [(15 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658948&qs=pros-and-cons#reviews) Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. [(7 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658763&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. [(6 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659832&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Files.com ##### 1. Ease of Use Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. [ See 91 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659744&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "File sharing made easy" What do you like about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is com WP Wilman P. Mid-Market (51-1000 emp.) 5.0/5 "Secure and User-Friendly File Transfer" What do you like about Files.com? I like using Files.com for securely moving files over a secure platform, which allows me to share files without worrying about data being compromised. ##### 2. Customer Support Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. [ See 48 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659504&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Powerful tool for automating file transfers and sharing with customers and external entities" What do you like about Files.com? The product has been “great” for our company and meets our needs in many ways. We’re able to automate file processing and provide a secure platform fo ![Roger P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roger P.") RP Roger P. Small-Business (50 or fewer emp.) 5.0/5 "It Just Works!" What do you like about Files.com? The service is very secure, reliable, and easy to use. It "just works". When you contact customer support, they always respond promptly. ##### 3. Features Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. [ See 43 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659788&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "File sharing made easy" What do you like about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is com KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the ##### 4. User Interface Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. [ See 37 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658864&qs=pros-and-cons#reviews) See Related User Reviews KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the JR Jim R. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Reliable Platform with Room for Setup Improvement" What do you like about Files.com? I really appreciate the security of Files.com. It's definitely the standout feature for me. We've had experiences with other file transfer platforms w ##### 5. Integrations Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. [ See 35 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659553&qs=pros-and-cons#reviews) See Related User Reviews KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the ![Shravankumar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shravankumar L.") SL Shravankumar L. Enterprise (\> 1000 emp.) 5.0/5 "Files.com Access Review: Reliable File Access with Enterprise-Grade Security" What do you like about Files.com? As an admin for three sites in Files.com, I appreciate the platform’s strong security-first approach, granular permission model, and detailed audit lo ### 5 Cons or Disadvantages of Files.com ##### 1. Complexity Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. [ See 19 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659597&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhesh G.") SG Siddhesh G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Pricing Needs Improvement" What do you dislike about Files.com? Support and pricing model KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you dislike about Files.com? Alerting could be more robust. I would like realtime alerting with troubleshooting steps. ##### 2. Expensive Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. [ See 16 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659305&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro M.") AM Alessandro M. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Collaborative, and NIS2-Ready—Access Anywhere with Confidence" What do you dislike about Files.com? Dependence on Internet connection Recurring costs JB Javier B. Small-Business (50 or fewer emp.) 5.0/5 "Very useful, and with many integration options" What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available ##### 3. Pricing Issues Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. [ See 15 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658948&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro M.") AM Alessandro M. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Collaborative, and NIS2-Ready—Access Anywhere with Confidence" What do you dislike about Files.com? Dependence on Internet connection Recurring costs JB Javier B. Small-Business (50 or fewer emp.) 5.0/5 "Very useful, and with many integration options" What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available ##### 4. Difficult Learning Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. [ See 7 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658763&qs=pros-and-cons#reviews) See Related User Reviews ![Boon X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boon X.") BX Boon X. Enterprise (\> 1000 emp.) 5.0/5 "Reliable, Secure, and Easy-to-Use File Management Platform" What do you dislike about Files.com? While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Fully featured and smooth FTP platform" What do you dislike about Files.com? We need to dig a lot to find features, because they're a lot of them ! ##### 5. Learning Curve Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. [ See 6 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659832&qs=pros-and-cons#reviews) See Related User Reviews ![Boon X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boon X.") BX Boon X. Enterprise (\> 1000 emp.) 5.0/5 "Reliable, Secure, and Easy-to-Use File Management Platform" What do you dislike about Files.com? While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a PW Phillip W. Small-Business (50 or fewer emp.) 5.0/5 "Non-IT user of Files.com" What do you dislike about Files.com? While I wouldn't necessarily consider it a strike against Files.com, the greatest barrier I experience is my own ignorance. There are options availab ![Santosh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santosh G.") SG Santosh G. Sr. System & Network Administrator. Small-Business (50 or fewer emp.) 10/8/2025 "Reliable, Secure, and Simple — Perfect for Business Use" 5/5 What do you like best about Files.com? We’ve been using Files.com for our SFTP and file-sharing needs, and it’s been an excellent experience overall. The platform is very reliable, easy to manage, and secure, which is exactly what we were looking for. What I like most is how intuitive the interface is — even team members with basic technical knowledge can use it without issues. The performance is consistent, uploads/downloads are smooth, and the integration options make it flexible for different workflows. Their support team and account managers are outstanding. Every time we had a question or needed guidance, they responded quickly and professionally. It’s clear that customer satisfaction is a real priority for them. I’ve used a few other file transfer services before, but Files.com stands out for its combination of simplicity, security, and dependability. Definitely a service worth recommending to any business that values efficiency and data protection. Review collected by and hosted on G2.com. What do you dislike about Files.com? There isn’t much that I dislike, but I have already suggested to the team that they add a versioning service. They assured me that they are working on it and plan to implement it soon. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I upload large files and share them with my team, allowing everyone to access them remotely. This really helps us maintain a collaborative work environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AA Alaina A. Graphic Designer Mid-Market (51-1000 emp.) 4/4/2025 "Reliable, Fast & Easy-to-Use Cloud Storage" 5/5 What do you like best about Files.com? Files.com has been a game-changer for our company’s photo storage and file management. As a large furniture manufacturer handling a high volume of high-resolution images, it makes everything effortless. The platform is secure, easy to use, and reliable—even when transferring large files. Its automation tools, permission controls, and seamless integrations save us time and keep things organized across teams. Setting up Files.com was a breeze, requiring minimal effort to integrate into our workflow. Onboarding was quick, thanks to the platform's intuitive design. We use it daily to manage and share high-res images, and it’s become an essential part of our process. Files.com ensures we consistently meet our media storage and sharing needs without hassle. Unlike some "big tech" solutions, Files.com prioritizes usability and customer support—making a huge difference. If you're looking for a secure, scalable, and user-friendly cloud storage solution, I highly recommend Files.com. It's been vital in streamlining our media management! Review collected by and hosted on G2.com. What do you dislike about Files.com? There’s not much to dislike, but I would love to see even faster bulk upload speeds for extremely large files. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com is solving several problems for me at work. It allows us to store all of our product photography in one secure place, making it easy for our sales force and customers to access high-resolution images and brand assets at any time. This ensures everyone has the most up-to-date materials, which streamlines the process and improves efficiency. It also keeps everything organized and easily accessible, saving time and reducing the need for back-and-forth communication. Review collected by and hosted on G2.com. Show More 10/6/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alejandro L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro L.") AL Alejandro L. Enterprise (\> 1000 emp.) 3/31/2026 "Intuitive Interface and Easy Integration, But Challenging API" 5/5 What do you like best about Files.com? I like that the Files.com interface is easy to use, which makes it easy to share files and folders. I also appreciate the ability to upload a file simply by dragging it into the folder on Files.com. The initial setup was very simple, without any issues. Review collected by and hosted on G2.com. What do you dislike about Files.com? We have not achieved automation via the APIs for automatic uploading of the files; we couldn't get them to work. We suppose we are misunderstanding something in the documentation or the examples for this task. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com to share reports and spreadsheets between departments. The interface is easy to use, allowing you to upload files by dragging them and share them efficiently, improving collaboration. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Saikrishnaraju K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saikrishnaraju K.") SK Saikrishnaraju K. Network Engineer Mid-Market (51-1000 emp.) 4/9/2026 "Effortless File Transfers with Files.com" 5/5 What do you like best about Files.com? I use Files.com to transfer files with external customers. It's an awesome solution because it's so easy and flexible for end users to use, upload, and download files. This also saves a lot of time and allows for continuous file transfer processes. I particularly like the ease in transferring files and using the application. Review collected by and hosted on G2.com. What do you dislike about Files.com? Na Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com to transfer files with external customers. It's an awesome solution because it's easy and flexible for uploading and downloading files, saving a lot of time and ensuring a continued process in file transfers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 7/14/2026 "Easy to Use, Accessible, and Feature-Rich" 5/5 What do you like best about Files.com? It’s easy to use and more accessible than our old file system. Review collected by and hosted on G2.com. What do you dislike about Files.com? Nothing to add at this point. It’s still fairly new for us, and we like the features it currently offers. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? It helps our organization share documents more easily and stay aligned. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick E.") NE Nick E. Senior Customer Success Manager Mid-Market (51-1000 emp.) 9/23/2025 "Incredibly user-friendly and intuitive" 5/5 What do you like best about Files.com? One of the things we appreciate most is how easy it is to onboard new users. Even those unfamiliar with Files.com can set up their accounts with minimal guidance from our team. When questions do arise, the built-in support resources are helpful and accessible, allowing users to find answers quickly. We frequently set up SFTP automations integrations between our clients and Files.com, and the process is consistently smooth. Our clients rarely have questions and are able to complete the setup with ease, which speaks to the platform’s thoughtful design and reliability. Review collected by and hosted on G2.com. What do you dislike about Files.com? I wish the daily email notifications offered more customization options like choosing whether to receive them in the morning or evening or a specific time of day. It’s not a major issue, but having that flexibility would be a nice enhancement to the overall experience. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com helps us streamline secure file transfers and user management across our organization and with external clients. We often need to set up SFTP automations between our clients and our internal systems, and Files.com makes that process incredibly smooth. It eliminates the complexity typically associated with file transfer setups, allowing both technical and non-technical users to get up and running quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 4/14/2026 "Simple to Use, Powerful File Sharing with Expert Helpdesk Support" 5/5 What do you like best about Files.com? Files.com is simple to use and fairly intuitive without being overly simplified. The helpdesk staff is extremely knowledgeable. It’s far more than just a basic file-sharing service; it has replaced at least seven different file receiving and transmitting services I used before. Since we started using it, we’ve had exactly zero downtime, and the site is consistently responsive. The pricing is a flat fee, so there are no surprises. Review collected by and hosted on G2.com. What do you dislike about Files.com? The only downside to Files.com is sometimes they aren't always clear about certain features. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Any time we need to get files or data to someone there's an integration or a way to do it. They have actually added new features to solve some of our legacy problems within days, just because we asked. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/20/2023 "So easy to use and 100% reliable" 5/5 What do you like best about Files.com? Easy to use. Familiar navigation. Secure, reliable, and fast. Review collected by and hosted on G2.com. What do you dislike about Files.com? No, I have no complaints. Keep up the good work. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? files.com provides secure and convenient file transfer. Review collected by and hosted on G2.com. Show More 8/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/11/2026 "Efficient File Sharing with Robust Security Controls" 4/5 What do you like best about Files.com? I like the security controls and customization of per role, user, and folder security and access levels, which allow us to give access based on roles and meet our internal compliance policy. Files.com makes sharing large files without email possible, which solves a big problem for us. The initial setup was easy compared to other platforms, and it's user friendly. Review collected by and hosted on G2.com. What do you dislike about Files.com? The native application needs to improve. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com for big file sharing without email, and it allows us to give access role-based and meet internal compliance policies. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/8/2026 "Top-Notch SDKs, API, and Support—SFTP Done Right" 5/5 What do you like best about Files.com? SDKs, API and support are top notch. Any time I've had an issue, which is few and far between, I received a call from a very capable technical person who was able to answer all my questions directly to completely resolve my issues. Review collected by and hosted on G2.com. What do you dislike about Files.com? I can't think of a single thing. They're really spent a lot of time perfecting SFTP. Lots of integrations, easy to use. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? They provide an easy interface for us to meet our clients where they're at with SFTP. Review collected by and hosted on G2.com. 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