--- title: Files.com Reviews meta\_title: 'Files.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 308 reviews by the users' company size, role or industry to find out how Files.com works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 308 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- ### Files.com Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. [(91 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659744&qs=pros-and-cons#reviews) Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. [(48 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659504&qs=pros-and-cons#reviews) Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. [(43 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659788&qs=pros-and-cons#reviews) Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. [(37 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658864&qs=pros-and-cons#reviews) Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. [(35 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659553&qs=pros-and-cons#reviews) Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. [(19 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659597&qs=pros-and-cons#reviews) Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. [(16 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659305&qs=pros-and-cons#reviews) Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. [(15 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658948&qs=pros-and-cons#reviews) Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. [(7 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658763&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. [(6 mentions)](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659832&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Files.com ##### 1. Ease of Use Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. [ See 91 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659744&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "File sharing made easy" What do you like about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is com WP Wilman P. Mid-Market (51-1000 emp.) 5.0/5 "Secure and User-Friendly File Transfer" What do you like about Files.com? I like using Files.com for securely moving files over a secure platform, which allows me to share files without worrying about data being compromised. ##### 2. Customer Support Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. [ See 48 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659504&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Powerful tool for automating file transfers and sharing with customers and external entities" What do you like about Files.com? The product has been “great” for our company and meets our needs in many ways. We’re able to automate file processing and provide a secure platform fo ![Roger P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roger P.") RP Roger P. Small-Business (50 or fewer emp.) 5.0/5 "It Just Works!" What do you like about Files.com? The service is very secure, reliable, and easy to use. It "just works". When you contact customer support, they always respond promptly. ##### 3. Features Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. [ See 43 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659788&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "File sharing made easy" What do you like about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is com KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the ##### 4. User Interface Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. [ See 37 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658864&qs=pros-and-cons#reviews) See Related User Reviews KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the JR Jim R. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Reliable Platform with Room for Setup Improvement" What do you like about Files.com? I really appreciate the security of Files.com. It's definitely the standout feature for me. We've had experiences with other file transfer platforms w ##### 5. Integrations Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. [ See 35 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659553&qs=pros-and-cons#reviews) See Related User Reviews KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you like about Files.com? I like using Files.com for its ease of use, and I find the client amazing. The logs are really helpful for troubleshooting. I also appreciate that the ![Shravankumar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shravankumar L.") SL Shravankumar L. Enterprise (\> 1000 emp.) 5.0/5 "Files.com Access Review: Reliable File Access with Enterprise-Grade Security" What do you like about Files.com? As an admin for three sites in Files.com, I appreciate the platform’s strong security-first approach, granular permission model, and detailed audit lo ### 5 Cons or Disadvantages of Files.com ##### 1. Complexity Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. [ See 19 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659597&qs=pros-and-cons#reviews) See Related User Reviews ![Siddhesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siddhesh G.") SG Siddhesh G. Small-Business (50 or fewer emp.) 4.0/5 "Effortless Setup, Pricing Needs Improvement" What do you dislike about Files.com? Support and pricing model KW kris\_west@danielsjewelers.com W. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly with Stellar Support" What do you dislike about Files.com? Alerting could be more robust. I would like realtime alerting with troubleshooting steps. ##### 2. Expensive Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. [ See 16 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659305&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro M.") AM Alessandro M. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Collaborative, and NIS2-Ready—Access Anywhere with Confidence" What do you dislike about Files.com? Dependence on Internet connection Recurring costs JB Javier B. Small-Business (50 or fewer emp.) 5.0/5 "Very useful, and with many integration options" What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available ##### 3. Pricing Issues Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. [ See 15 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658948&qs=pros-and-cons#reviews) See Related User Reviews ![Alessandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alessandro M.") AM Alessandro M. Mid-Market (51-1000 emp.) 5.0/5 "Secure, Collaborative, and NIS2-Ready—Access Anywhere with Confidence" What do you dislike about Files.com? Dependence on Internet connection Recurring costs JB Javier B. Small-Business (50 or fewer emp.) 5.0/5 "Very useful, and with many integration options" What do you dislike about Files.com? Price can be a bit high. However it worth for some of the functions available ##### 4. Difficult Learning Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. [ See 7 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1658763&qs=pros-and-cons#reviews) See Related User Reviews ![Boon X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boon X.") BX Boon X. Enterprise (\> 1000 emp.) 5.0/5 "Reliable, Secure, and Easy-to-Use File Management Platform" What do you dislike about Files.com? While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Fully featured and smooth FTP platform" What do you dislike about Files.com? We need to dig a lot to find features, because they're a lot of them ! ##### 5. Learning Curve Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. [ See 6 mentions ](https://www.g2.com/products/files-com/reviews?filters%5Bsentiment_snippet%5D=1659832&qs=pros-and-cons#reviews) See Related User Reviews ![Boon X.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Boon X.") BX Boon X. Enterprise (\> 1000 emp.) 5.0/5 "Reliable, Secure, and Easy-to-Use File Management Platform" What do you dislike about Files.com? While the platform is robust, the initial setup can feel overwhelming due to the wide range of configuration options. Some advanced features require a PW Phillip W. Small-Business (50 or fewer emp.) 5.0/5 "Non-IT user of Files.com" What do you dislike about Files.com? While I wouldn't necessarily consider it a strike against Files.com, the greatest barrier I experience is my own ignorance. There are options availab ![Chris T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris T.") CT Chris T. Information Services Coordinator Primary/Secondary Education Enterprise (\> 1000 emp.) 3/20/2026 "Secure Sharing Made Easy with Files.com" 4.5/5 What do you like best about Files.com? I use Files.com to share secure files rather than sending sensitive data through email. I really like the ease of use and the ability to leverage the flexibility that it offers. It integrates seamlessly with a variety of different applications, including Google Cloud and other SaaS tools, which can be set up and configured in minutes rather than hours. The ability to share files securely with a unique link offers a lot of flexibility, and integrating Files.com with DUO for MFA ensures an extra layer of security. The setup was easy and seamless. Review collected by and hosted on G2.com. What do you dislike about Files.com? I'd like Files.com to offer more advanced file sorting options. This would allow me to keep folders and files more organized. I'd like to be able to drag and drop files and sort by specific file types, names, and dates. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com to share secure files and collaborate securely, avoiding email for sensitive data. It saves me time with easy setup, offers flexibility with secure link sharing, and integrates smoothly with other tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aaron C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron C.") AC Aaron C. Enterprise (\> 1000 emp.) 4/9/2026 "Seamless File Transfer with Exceptional Simplicity" 5/5 What do you like best about Files.com? I like the UI and simplicity of the product site on Files.com, which allows our users to quickly pick up the platform and be the most efficient they can in their jobs. I appreciate the newly announced innovation of expectations, which will allow us to be proactive on unsent file errors rather than reactive. The platform provides a secure, effective, and concise location to safely share files. The initial setup was efficient, and we had assistance along the way. Review collected by and hosted on G2.com. What do you dislike about Files.com? We would like for the group admin to have the ability to edit, delete, add, etc. users. Right now they can't. Files.com is working with us on adding this feature however. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com provides a secure and effective way to share files, making our users efficient with its simplicity. The newly announced expectations feature helps us be proactive about unsent file errors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JR Jim R. Mid-Market (51-1000 emp.) 12/17/2025 "Secure, Reliable Platform with Room for Setup Improvement" 5/5 What do you like best about Files.com? I really appreciate the security of Files.com. It's definitely the standout feature for me. We've had experiences with other file transfer platforms where bad actors got access to files, but with Files.com, it's very secure, almost enterprise-level. This helps us keep everything safe between us and our clients, which is crucial. Review collected by and hosted on G2.com. What do you dislike about Files.com? Some of the things that are probably the most difficult for us are the fact that it can be a little cumbersome to get everybody set up, a lot of work to do there. The biggest issue has been with the user management. But like I said, it looks like they've really improved that significantly. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com for secure data transfer between clients and us, solving encryption and security issues. It provides a secure method for clients to manage their own accounts, making it reliable. Review collected by and hosted on G2.com. Show More 4/9/2026 Validated ReviewerIncentivizedSource: Seller invite MA Maazin A. IT Small-Business (50 or fewer emp.) 3/26/2026 "Easy to Use, Affordable, and High-Performing File App" 5/5 What do you like best about Files.com? Ease of use: The application is easy to navigate, and users can efficiently find what they need. Like other file applications, it offers an intuitive user interface that makes tasks quick to complete. It’s also affordable for our organization, delivers robust performance, and is straightforward to manage from an admin perspective. Review collected by and hosted on G2.com. What do you dislike about Files.com? Although the user interface is easy to navigate, the page doesn’t offer much in terms of color or theme. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? This is a file-sharing and storage provider that also serves as a document liaison for our team. It benefits our organization because it gives us a secure solution that fits within our group policy restrictions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 10/26/2021 "Great solution and better pricing. UPDATE" 2/5 What do you like best about Files.com? Like all other cloud sharing services once you have a TON of data there the company will jack up your pricing to unrealistic prices. We've moved to implementing our own cloud as every single provider has done this to us after a year or two or three (max). Review collected by and hosted on G2.com. What do you dislike about Files.com? Once you go into renewals the folks there are pretty hard to deal with. No breaks, give us more money. I'd shy away from these types of services and pay the money to implement your sharepoint or other internal cloud solutions. You will save money in the long run and not have to worry about your data being held hostage. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Security risks of an on premise FTP server. Securely and easily share files or folders with clients with no need to logon or set up accounts etc. Review collected by and hosted on G2.com. Show More Response from Adam OBrien of Files.com [Editedit](https://www.g2.com/survey_responses/files-com-review-5080405/official_response/edit) Thanks so much for taking the time to review Files.com - our team is thrilled to hear that there's so much that has been working for your organization! I will make sure to get a note over to our product team regarding the indexing/searching feature you have outlined above for consideration of a future release. 4/7/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JG Joshua G. Systems Engineer Mid-Market (51-1000 emp.) 9/1/2024 "Secure, Intuitive, and Feature-Rich File Sharing" 5/5 What do you like best about Files.com? I find Files.com to be very intuitive and easy to use. It provides many features not found in their competitors. They seamlessly offer FTP and SFTP services, which allow us to securely share files with other businesses and organizations. The initial setup of Files.com was very easy, and we didn't require any assistance from their technical support. We were able to handle everything ourselves in-house. Review collected by and hosted on G2.com. What do you dislike about Files.com? I don't have much to complain about. It works very well for us. The only thing I could think of is if they expanded their cloud offering to include becoming a replacement for on-premise file servers. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com prevents us from needing to host our own SFTP server, sidestepping security issues and offering intuitive, secure file sharing. Review collected by and hosted on G2.com. Show More 2/12/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nick F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick F.") NF Nick F. AVP of Technology Enterprise (\> 1000 emp.) 4/9/2026 "Reliable Platform with Great Stability and Easy Setup" 5/5 What do you like best about Files.com? I really like the stability of the Files.com platform, which ensures on-time delivery of our data. The ease of use is another huge benefit as it makes onboarding simpler and decreases the time to market, while also simplifying the staffing model for my technology teams. I also appreciate the agility of the engineering team. Review collected by and hosted on G2.com. What do you dislike about Files.com? I would love to see additional abstraction around recipients/users where they self manage their communication profiles. If they switch to Google from Amazon this would allow them to self service and cutover at their own pace. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com helps with software consolidation, reduces operational expenses, and improves data exchange. The platform's stability ensures timely data delivery, and its ease of use simplifies onboarding and staffing models, accelerating time to market. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Greg F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg F.") GF Greg F. Director of Information Technology Mid-Market (51-1000 emp.) 4/16/2026 "Effortless File Management & Seamless Integration" 5/5 What do you like best about Files.com? I really like the ease of use of Files.com, as it was very easy to set up and start using on day one. It's also very easy to train others on how to use and access their files. Additionally, Files.com makes it simple to find and move files as needed, notifies people when things are updated, and integrates well with other products. Review collected by and hosted on G2.com. What do you dislike about Files.com? One suggestion I have is that the app doesn't show files by date modified. Also, it can be sort of difficult to locate these on a mobile device. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Files.com is easy to use, notifies updates, integrates well with other products, and simplifies finding and moving files. It's used to ingest client files and create work orders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Javier S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Javier S.") JS Javier S. Sr. Director, Enterprise Applications Mid-Market (51-1000 emp.) 4/9/2026 "Efficient File Transfer Hub with Seamless User Management" 5/5 What do you like best about Files.com? I like that Files.com just works. Using Files.com has reduced the number of issues and communications when connecting with external partners. I find user maintenance is a non-issue with auto deprovisioning and there's no administrative overhead in keeping our accounts up to date. The initial setup is quite easy and straightforward. I've been a fan of the platform for a long time now and it seriously just works. Review collected by and hosted on G2.com. What do you dislike about Files.com? I'd be curious to see if it could start to handle more ETL tasks. Or even replace some function/logic app tasks. Schema validation would be a quick one. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I use Files.com as a hub for partner connections, reducing issues and communications. Automatic deprovisioning means no administrative overhead for account maintenance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Environmental Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Environmental Services") AE Verified User in Environmental Services Enterprise (\> 1000 emp.) 9/24/2024 "File sharing made easy" 5/5 What do you like best about Files.com? Multiple protocols to access your files. Everything is just easy. More secure than the previous platform when creating new accounts. Once setup is complete, maintaining everything is a breeze. Review collected by and hosted on G2.com. What do you dislike about Files.com? It isn't free? Seriously, I have no complaints. Even after several years. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? We can share content via the web but also legacy FTP that some clients and vendors still require. Review collected by and hosted on G2.com. 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