--- title: Files.com Reviews meta\_title: 'Files.com Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 306 reviews by the users' company size, role or industry to find out how Files.com works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 306 scale: '5' date\_modified: '2026-08-10' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Files.com Reviews & Product Details Visit Website Files.com is the secure, cloud-native File Orchestration Platform built to replace the patchwork of legacy file infrastructure: aging SFTP servers, heavy MFT suites, separate file-sharing tools, and the custom scripts holding them together, all with one system. IT teams stop losing hours to patching servers and chasing failed transfers, while business users get a clean interface that works for technical and non-technical teams alike. Files.com consolidates every file flow into a single platform with centralized access controls, policy enforcement, and complete audit visibility. It presents every storage system (AWS, Azure, Google Cloud, on-premises NAS, and 50+ other connectors) as one governed namespace, so multiple clouds and on-prem storage work as one. Automate mission-critical flows with no-code workflows, or build against a full REST API, SDKs, and a Terraform provider. Files.com speaks SFTP, FTPS, FTP, WebDAV, and AS2, exposes an S3-compatible endpoint, and supports OpenPGP and GPG, connecting modern apps, multiple clouds, and legacy partners without middleware. AES-256 encryption in transit and at rest, fine-grained role-based access, SSO, SCIM, and MFA, and immutable audit trails support SOC 2 Type II, HIPAA, GDPR, and ITAR requirements. Built cloud-native with elastic scaling, there are no servers to patch or manage. Files.com is ranked #1 for Managed File Transfer in Gartner Peer Insights and scores #1 across every attribute on G2's MFT grid. More than 4,000 organizations trust it, including Equifax, Rag & Bone, Cognizant, and Michelin, with over 15 years of operation and zero breaches. Go live fast with expert-led onboarding included. * * * Product Website Files.com Seller [Files.com](https://www.g2.com/sellers/files-com) Discussions [Files.com Community](https://www.g2.com/products/files-com/discuss) Languages Supported German, English, French, Japanese, Portuguese, Spanish Solution Type All-in-One Overview by Kevin Bombino Show More ## Pricing Pricing provided by Files.com. ### Files.com Free Trial [ View More Pricing Information ](https://www.g2.com/products/files-com/pricing) ## Files.com Integrations (10) What do users say about integrations? Verified by Files.com [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomi ](https://www.g2.com/products/boomi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Cloud Storage ](https://www.g2.com/products/google-cloud-storage/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft OneDrive for Business ](https://www.g2.com/products/microsoft-onedrive-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Okta ](https://www.g2.com/products/okta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") S3 Drive ](https://www.g2.com/products/s3-drive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Wasabi Object Storage ](https://www.g2.com/products/wasabi-object-storage/reviews) Show More ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 9/17/2024 "Files.com Works Well For The Most Part" 3/5 What do you like best about Files.com? It has an easy to use interface that my non-technical end users are able to use to search for files and data. Review collected by and hosted on G2.com. What do you dislike about Files.com? We cannot search out AWS S3 buckets filled with call recordings currently. It takes forever to load a single bucket. We have millions of recordings and do not want to move this archived AWS S3 data to another location. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Currently files.com is used to search for call recordings by a small subset of our business. It would be great if it could index our AWS S3 buckets and be used to search all of our call recordings for our entire business. Review collected by and hosted on G2.com. Show More Response from Kevin Bombino of Files.com [Editedit](https://www.g2.com/survey_responses/files-com-review-10261595/official_response/edit) Hi, Thanks for the review and thanks for bringing the issue with slow loading S3 listings to our attention. The issue you were running into was fairly specific to the configuration of your bucket, and we have fixed the issue. Your S3 listings should be lightning fast at this point. We hear you about making S3 buckets searchable and we are working on trying to squeeze that into our roadmap for this quarter. We'll keep you updated! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/9/2022 "Great managed file transfer service. Very pricey." 3/5 What do you like best about Files.com? The user interface and feature set of files.com is great. We are able to use it for automated file transfers as well as allowing non-technical users to view and upload files via the web interface. Unlimited storage is also a big plus. Review collected by and hosted on G2.com. What do you dislike about Files.com? The per-user pricing model is very steep. It seems counterintuitive that we are charged a hefty monthly fee for each user (which costs nothing for files.com) while paying a flat rate for unlimited storage (which does cost $$ for files.com). It is getting to the point where the per-user cost is too steep for us to justify. There is also a bizarre quirk of the annual billing model wherein if we add one additional user over our pre-paid quota (e.g. we go from 150 to 151 users on a 150 user plan), we are charged a pro-rated amount for the full year of that user. All well and good but if we de-activate that user and add another (e.g. we go from 150 -\> 151 -\> 150 -\> 151 users), we are again charged the pro-rated rate for the full year. So if we're close to our quota and frequently moving between being under and over our allotted users, we wind up being double charged. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Our core business needs that files.com solves are a managed SFTP server with a web interface for non-technical users. Files.com is great for both of these use cases but we wind up paying for a lot of functionality we don't actually need or use. Review collected by and hosted on G2.com. Show More Response from Kevin Bombino of Files.com [Editedit](https://www.g2.com/survey_responses/files-com-review-6719490/official_response/edit) Thanks for the comments. As a company that is still young compared to the competition (the products we compare with on G2 were started in 1991, 1994, and 1977) we are admittedly still trying to find the best pricing model that makes sense for us and our customers. We think each iteration gets us closer to that goal but there are always some rough edges. The good news is that now that you are at 150 users, additional users are much cheaper. Regarding the billing quirk you mentioned, we are more than happy to refund you the additional charges caused by that. Just reach out to billing@files.com. We are also working on lots of additional tools to help you forecast resource needs to hopefully catch things in advance next time. Thanks again for your business and we look forward to continuing to serve you. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") ID Verified User in Design Small-Business (50 or fewer emp.) 10/26/2021 "Loved the service but then they raised my rates by close to 500%" 2.5/5 What do you like best about Files.com? I love the ease of using Files.com. And their support staff can't be beat! Review collected by and hosted on G2.com. What do you dislike about Files.com? The fact that they can just raise my rate from $50.00 a month, to $289.00 a month is just terrible. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? I don't have to use GoDaddy FTP anymore which was a nightmare. Review collected by and hosted on G2.com. Show More Response from Kevin Bombino of Files.com [Editedit](https://www.g2.com/survey_responses/files-com-review-5080096/official_response/edit) Hi! Thanks for your updated review. It is true that we are no longer offering $50 monthly packages, however we do have great options available for Small Businesses who are able to make an annual or a multi-year commitment. I'm sure your Account Manager has written you several emails, please get in touch with them and we'll make sure we take care of you. 5/27/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/22/2021 "Functional but expensive" 2.5/5 What do you like best about Files.com? A lot of functions and controls, nice clean interface Review collected by and hosted on G2.com. What do you dislike about Files.com? Price, they have change the price model about 8 months ago. Review collected by and hosted on G2.com. What problems is Files.com solving and how is that benefiting you? Easy way to manage multiple SFTP accounts, easy sharing and great security. Review collected by and hosted on G2.com. Show More Response from Kevin Bombino of Files.com [Editedit](https://www.g2.com/survey_responses/files-com-review-5144368/official_response/edit) Thanks for the review! We now have multi-year contract options that offer a discount in exchange for a longer commitment. Please reach out to your Account Manager to learn more. 5/27/2022 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Files.com? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Files.com ](https://www.g2.com/products/files-com/discussions/new) GU Guest User • Last activity over 3 years ago What is Brickftp? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-brickftp) GU Guest User • Last activity about 4 years ago What is files com? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-files-com) [ View all Discussions ](https://www.g2.com/products/files-com/discuss) ## Pricing Options Pricing provided by Files.com. ### Files.com Free Trial ### Starter $199.00 Per Month ### Power $499.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/files-com/pricing) Files.com Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33ef3ccb9a522802f162f51ef1f1d974/progress-moveit.png "Product Avatar Image") Progress MOVEit 4.4/5(529) [ Compare Now ](https://www.g2.com/compare/files-com-vs-progress-moveit) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b276200b0009ef2a8fe0e369cce3a15c/goanywhere-mft.png "Product Avatar Image") GoAnywhere MFT 4.6/5(456) [ Compare Now ](https://www.g2.com/compare/files-com-vs-goanywhere-mft) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_abbd032e7b3c96f249d81fa9a1cb75a0/progress-sharefile.png "Product Avatar Image") Progress ShareFile 4.2/5(1,541) [ Compare Now ](https://www.g2.com/compare/files-com-vs-progress-sharefile) ##### ##### Files.com Features Data Delivery Application Integration Functionality Encryption File Transfer Language Support Governance Provisioning and Governance Management File Management Synchronization Scheduling [ View More Features ](https://www.g2.com/products/files-com/features) ## Top-Rated Alternatives [ ![Progress MOVEit](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Progress MOVEit") Progress MOVEit 4.4/5(529) ](https://www.g2.com/products/progress-moveit/reviews) [ ![GoAnywhere MFT](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoAnywhere MFT") GoAnywhere MFT 4.6/5(456) ](https://www.g2.com/products/goanywhere-mft/reviews) [ ![Progress ShareFile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Progress ShareFile") Progress ShareFile 4.2/5(1,541) ](https://www.g2.com/products/progress-sharefile/reviews) [ View All Alternatives ](https://www.g2.com/products/files-com/competitors/alternatives) ##### Categories on G2 [iPaaS](https://www.g2.com/categories/ipaas)[File Transfer Protocol (FTP)](https://www.g2.com/categories/file-transfer-protocol-ftp)[Managed File Transfer (MFT)](https://www.g2.com/categories/managed-file-transfer-mft) ##### Explore More [Which platform offers the fastest master data onboarding process?](https://www.g2.com/discussions/which-platform-offers-the-fastest-master-data-onboarding-process)[What's the best owned media software for a small business that mainly does blogging and email?](https://www.g2.com/discussions/what-s-the-best-owned-media-software-for-a-small-business-that-mainly-does-blogging-and-email)[What is the best platform for real-time meeting transcription?](https://www.g2.com/discussions/what-is-the-best-platform-for-real-time-meeting-transcription) [Which IRCM platforms integrate best with legacy billing and customer care systems?](https://www.g2.com/discussions/which-ircm-platforms-integrate-best-with-legacy-billing-and-customer-care-systems)[Which cloud security monitoring tools give security teams better control and visibility over their cloud environment without drowning in dashboards?](https://www.g2.com/discussions/which-cloud-security-monitoring-tools-give-security-teams-better-control-and-visibility-over-their-cloud-environment-without-drowning-in-dashboards)[Pros and Cons Details](https://www.g2.com/products/files-com/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)