--- title: Files.com Reviews meta_title: 'Files.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 309 reviews by the users' company size, role or industry to find out how Files.com works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 309 scale: '5' date_modified: '2026-08-12' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Files.com Reviews **Vendor:** Files.com **Category:** [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft) **Average Rating:** 4.6/5.0 **Total Reviews:** 309 ## About Files.com Files.com is the secure, cloud-native File Orchestration Platform built to replace the patchwork of legacy file infrastructure: aging SFTP servers, heavy MFT suites, separate file-sharing tools, and the custom scripts holding them together, all with one system. IT teams stop losing hours to patching servers and chasing failed transfers, while business users get a clean interface that works for technical and non-technical teams alike. Files.com consolidates every file flow into a single platform with centralized access controls, policy enforcement, and complete audit visibility. It presents every storage system (AWS, Azure, Google Cloud, on-premises NAS, and 50+ other connectors) as one governed namespace, so multiple clouds and on-prem storage work as one. Automate mission-critical flows with no-code workflows, or build against a full REST API, SDKs, and a Terraform provider. Files.com speaks SFTP, FTPS, FTP, WebDAV, and AS2, exposes an S3-compatible endpoint, and supports OpenPGP and GPG, connecting modern apps, multiple clouds, and legacy partners without middleware. AES-256 encryption in transit and at rest, fine-grained role-based access, SSO, SCIM, and MFA, and immutable audit trails support SOC 2 Type II, HIPAA, GDPR, and ITAR requirements. Built cloud-native with elastic scaling, there are no servers to patch or manage. Files.com is ranked #1 for Managed File Transfer in Gartner Peer Insights and scores #1 across every attribute on G2's MFT grid. More than 4,000 organizations trust it, including Equifax, Rag & Bone, Cognizant, and Michelin, with over 15 years of operation and zero breaches. Go live fast with expert-led onboarding included. ## Files.com Pros & Cons **What users like:** - Users find the **ease of use** in Files.com facilitates seamless navigation and enhances daily operations across departments. (91 reviews) - Users commend the **responsive and proactive customer support** of Files.com, enhancing their learning and platform usage experience. (48 reviews) - Users value the **flexible integrations** and powerful features of Files.com, enhancing their file management efficiency. (43 reviews) - Users commend the **user-friendly interface** of Files.com, making it easy and efficient for all tasks. (37 reviews) - Users value the **easy integrations** of Files.com, enhancing productivity and streamlining file-sharing workflows effortlessly. (35 reviews) - Security (34 reviews) - Users appreciate the **easy integrations** of Files.com, simplifying connections between various applications and enhancing functionality. (33 reviews) - File Sharing (31 reviews) - Integration Capabilities (29 reviews) - Users commend the **reliability** of Files.com, noting consistent performance and no outages since switching to the service. (29 reviews) **What users dislike:** - Users find the **complexity of options** in Files.com overwhelming, making file retrieval challenging and time-consuming. (19 reviews) - Users find the **cost of Files.com** to be high, especially with certain configurations and pricing structures. (16 reviews) - Users note **pricing issues** with Files.com, citing frequent changes and rising costs as a significant downside. (15 reviews) - Users face a **difficult learning curve** with Files.com due to its extensive features and complexity for newcomers. (7 reviews) - Users find the **learning curve challenging** , particularly for those unfamiliar with secure file transfer systems. (6 reviews) - Users face **integration issues** with Files.com, stemming from limited app availability and implementation challenges. (5 reviews) - Poor Documentation (5 reviews) - Slow Performance (5 reviews) - Lack of Functionality (4 reviews) - Missing Features (4 reviews) ## Files.com Reviews ### 1. Slow File Upload and Dismal Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Corey T. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Files.com?** It worked quite well at first and customers were able to upload documents easily... **What do you dislike about Files.com?** Recently the file upload speed plummeted and my customers could no longer upload files causing a significant problem for my business forcing me to find alternative methods for my customers to share files. Upon reaching out to "customer service" I discovered that they are simply dismal... they fail to promptly respond and the problem still exists. Many times I called customer support and the recorded message simply told me there was nobody to take my call. For the price I paid for this service.. they need to do a lot better. I would avoid this service if I knew what I now know about this company. **What problems is Files.com solving and how is that benefiting you?** At the moment they are solving NO problems for me and are in fact causing more problems than solving. ### 2. Way to costly for small to medium size businesses... **Rating:** 0.0/5.0 stars **Reviewed by:** Phil C. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Files.com?** The only advantage to Files.com was the ability to add notes to the user/customer profile. **What do you dislike about Files.com?** Pricing and the difficulty for our non-technical clients to access the FTP folders. In discussions with salespeople was told that the pricing had changed from $49 per month to $300 per month for two reasons. One, they were not interested in hosting small users anymore. Two, they had achieved HIPA certification, which gave them access to medical clients that would pay a higher price, and they did not want to set up a medical/nonmedical pricing system. **What problems is Files.com solving and how is that benefiting you?** None! They have no advantages for Non-HIPA compliant users that I am aware of. **Official Response from Kevin Bombino:** > Hi Phil, Thanks for your feedback. We do require that our customers who are in the healthcare industry and are transferring or storing Protected Health Information (PHI) that is regulated by HIPAA to follow a set of best practices for security and compliance. This includes executing a Business Associate Agreement (BAA) as required by the HIPAA statutes, as well as enabling advanced security features. Without knowing which company you represent, I'm guessing that Files.com discovered during an audit that you were storing PHI without following the proper procedures. We're more than happy to host small customers, but we do want to ensure that everything is by the book. ### 3. Poor Support and Platform **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Files.com?** I like how the tool allows you to store data and has integrations with AWS. However, when something fails or doesn't integrate properly the files.com team is horrible at getting it corrected. **What do you dislike about Files.com?** The amount of time the files.com team is taking to fix my issue. I have set up pushed to take data out of files.com and into AWS and the jobs get hung. The support team sees the broken process on their end and has yet to fix it. But they have no problem charging me each month for this tool. Unnacceptable. **What problems is Files.com solving and how is that benefiting you?** They are not solving any of my problems at the moment because they cannot figure out how to get my data out of their system **Official Response from Kevin Bombino:** > I really appreciate you submitting this honest review. As the CEO of Files.com, I am terribly sorry for your negative experience. I sent your review to our customer support and product teams and we would really like to make things right. We pride ourselves on having a service that "just works." If you're open to it, I would love to set up a Zoom call to connect you directly with the senior leadership team and myself so we can ensure your issues are solved. Please email support@files.com and reference this response. We'll get it scheduled. ### 4. Doubled the monthly price, so we cancelled **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Files.com?** Implementation convenience, "set-it-and-forget-it" **What do you dislike about Files.com?** Customer for almost 2 years. Files.com doubled the price of the monthly plan, in a bid to force customers onto annual plans. No thanks. The price increase hastened our efforts to remove Files.com from our infrastructure. **Recommendations to others considering Files.com:** Look elsewhere if you're looking for a stable partner and predictable pricing **What problems is Files.com solving and how is that benefiting you?** No-hassle SFTP server **Official Response from Kevin Bombino:** > Thanks for the honest review. As our company has grown, we have made a conscious decision to provide a high touch, premium service. We want to build a long term partnership with our customers, and we have updated our pricing to strongly incentivize annual commitments. I do agree that stability of pricing is important, and we are happy to offer locked-in price commitments for up to 3 years at a time. All we ask is that the commitment is mutual. We understand that this model doesn't work for everyone, and we're sorry to see you go! ### 5. Good product. Suspect business. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about Files.com?** AWS SNS Integration is the only reason I haven't left. **What do you dislike about Files.com?** The company doubled prices with next to no warning. The worse part is there was no increase in value. Just doubled prices for the same service. **Recommendations to others considering Files.com:** Cheaper and more reliable to use AWS. Had I known they would arbitrarily double the cost of services, I never would have signed up. Worried month to month, they will do so again. **What problems is Files.com solving and how is that benefiting you?** I frequently find bugs that have no answers. Also, they make arbitrary UI changes that make a worse user experience. **Official Response from Adam OBrien:** > Thanks for taking the time to review your experience using Files.com - Simply put, I am sorry for your experience with Files.com thus far. What has happened in your contractual and technical situations is not something we take lightly. I have provided the feedback you submitted for both technical and contractual issues along to our teams (product + billing) for review. I know we've recently introduced a dedicated billing team to help alleviate contractual inconsistencies... it's not perfect yet, but we're doing all we can to provide better service to you and our customers and your feedback will help us to continue to refine how we do business. If you are open to it, I would love to setup a time for our team to connect with you and work through how we can make things right for you and your team. You can reach out to our team via our support portal (linked below) at anytime as well. ## Files.com Discussions - [What is files com?](https://www.g2.com/discussions/what-is-files-com) - 1 comment, 1 upvote - [What is Brickftp?](https://www.g2.com/discussions/what-is-brickftp) - 2 comments - [How to use file com?](https://www.g2.com/discussions/how-to-use-file-com) - 2 comments - [How good is files com?](https://www.g2.com/discussions/how-good-is-files-com) - 2 comments - [View Files.com pricing details and edition comparison](https://www.g2.com/products/files-com/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A13%3A34+-0500&secure%5Bsession_id%5D=e966cfea-c4f1-4e74-9a7f-aa56d0a1efff&secure%5Btoken%5D=e99917ceab631ed3ada8f3536aa3fa9d46ed76e346b4d0a60b444399453523cb&format=llm_user) ## Files.com Integrations - [Boomi](https://www.g2.com/products/boomi/reviews) - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [S3 Drive](https://www.g2.com/products/s3-drive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Wasabi Object Storage](https://www.g2.com/products/wasabi-object-storage/reviews) ## Files.com Features **Data Delivery** - Load Balancing - Application Integration - File Transfer Acceleration - Content Routing **Management** - File Management - Synchronization - Scheduling - Performance **Development ** - Real-Time Integration - API Designer - Flow Designer - Pre-Built Connectors - Custom Connectors - Reusable connectors - Multi - tenant architecture - Data Connectors - QuickBooks Integration - Active Directory Integration - Cloud Data Integration - ERP integration - Third-Party Integrations - Social Media Integration - Accounting Integration - Website Integration **Functionality** - Mobile Support - Encryption - Extensibility - Reporting and Analytics **Functionality** - File Transfer - Language Support - File Backup - Mobile Support **Management ** - Monitoring & Notification - Routing And Orchestration - Data Mapping - Data Transformation - Data Management - Document Management - Workflow Management - Application Management - Transaction Management - Metadata Management - Integrations Management - Data Storage Management - User Management - Payroll Management - Email Management - Integration Management - Help Desk Management - HR Management - eCommerce Management - Sales Management - Real-Time Monitoring - Real-Time Notifications **Governance** - Access Control - Compliance - Provisioning and Governance **Security** - Encryption - Authentication - Access Control **Security** - Data Encryption - Security Standards - Communication Protocol - SSL Security **Integration Options** - Data Virtualization - Managed File Transfers - Big Data Processing - EDI - Real-Time Data - Data Capture and Transfer **Core Transfer Infrastructure - Managed File Transfer (MFT)** - Load Balancing - File Transfer Acceleration - Application Integration - Content Routing **Deployment ** - Hybrid - Cloud to Cloud **Platform Capabilities - Managed File Transfer (MFT)** - Encryption - Mobile Support - Reporting and Analytics - Extensibility **Additional Functionality** - Real-Time Updates - Search/Filter - Reporting/Analytics - Data Warehouse - Data Import/Export - ETL - Generative AI - Data Visualization - Access Controls/Permissions - Database Support - Alerts/Escalation - Event Logs - Dashboard - Data Synchronization - Monitoring - Widgets - Real-Time Reporting - API - Multiple Data Sources - Activity Tracking - Drag & Drop - Automated Scheduling - Configurable Workflow - Data Aggregation and Publishing - Data Extraction - Mobile Access - AI Copilot - Web Services - Real-Time Analytics - SMS Messaging - Point of Sale (POS) - CRM - Dashboard Creation - Activity Dashboard - Event Tracking - AI/Machine Learning - Data Quality Control - Accounting - Ad hoc Reporting **Security & Compliance Controls - Managed File Transfer (MFT)** - Access Control - Compliance - Provisioning and Governance **Intelligent Automation & AI - Managed File Transfer (MFT)** - Anomaly Detection - Automated Policy Enforcement - Predictive Resource Allocation - Intelligent Routing **Additional Functionality** - Electronic Signature - Reporting & Statistics - User Management - API - Real Time Synchronization - Single Sign On - Activity Tracking - Task Management - Customizable Templates - Generative AI - Collaboration Tools - Activity Dashboard - Commenting/Notes - Alerts/Notifications - Search/Filter - Real-Time Notifications - Messaging - Customizable Branding - Secure Data Storage - Audit Trail - Content Management - Tagging - Two-Factor Authentication - Calendar Management - Email Management - SSL Security - File Transfer - Workflow Management - AI Copilot - File Management - Role-Based Permissions - Automatic Backup - Authentication - Document Storage - Data Synchronization - Drag & Drop ## Top Files.com Alternatives - [Progress MOVEit](https://www.g2.com/products/progress-moveit/reviews) - 4.4/5.0 (521 reviews) - [GoAnywhere MFT](https://www.g2.com/products/goanywhere-mft/reviews) - 4.6/5.0 (450 reviews) - [Progress ShareFile](https://www.g2.com/products/progress-sharefile/reviews) - 4.2/5.0 (1,477 reviews)