--- title: FieldRoutes, a ServiceTitan company Reviews meta_title: 'FieldRoutes, a ServiceTitan company Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 278 reviews by the users' company size, role or industry to find out how FieldRoutes, a ServiceTitan company works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 278 scale: '5' date_modified: '2026-08-07' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # FieldRoutes, a ServiceTitan company Reviews **Vendor:** ServiceTitan **Category:** [Pest Control Software](https://www.g2.com/categories/pest-control-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 278 ## About FieldRoutes, a ServiceTitan company Grow quickly, scale smartly, and serve your customers relentlessly with FieldRoutes™ Cloud-based, mobile solutions for field service operations. FieldRoutes is headquartered in McKinney, TX, and serves over 1,700 field service companies. Whether your business is lawn care, pest control, pool service, or anything in between, FieldRoutes has the tools to simplify your process, make life easier for your team, and help you run a more efficient and profitable operation. Crush your competition, provide top-notch service, and streamline your entire operation with simple, time-saving tools that deliver the goods. Acquire new customers and drive more sales with our integrated marketing services. Track, manage, and nurture prospects with powerful lead progression tools. Modernize your business and shave hours off your day with automation functionality that reduces time spent on the road, makes scheduling a snap, and automates tedious manual processes. Get paid faster and reduce delinquencies with automated follow-ups, an easy-to-use customer portal, and integrated payment solutions. Quickly view your true ROI with real-time numbers and interactive dashboards that help you make data-driven decisions that impact your business. And that’s just the beginning. FieldRoutes has everything you need, and then some, to help transform your business into a lean, mean, profit-generating machine. Our in-house, dedicated U.S. customer support team is available at no charge and ready to answer any question you may have. Our integration team is widely praised by our clients and does everything they can to make your transition to FieldRoutes as quick and painless as possible. We handle everything—from data conversions to training—to get you and your team up and running with no downtime and zero issues. And our pricing—like our software—is simple, straightforward, and above all, fair. Regardless of your immediate needs and long-term objectives, our entire team is here to support your efforts and help you get there. If you’re frustrated with your current solution or are looking for a way to achieve more, consider joining the growing number of field service companies that rely on FieldRoutes every day to provide the solutions needed to achieve the next level of success. ## FieldRoutes, a ServiceTitan company Pros & Cons **What users like:** - Users appreciate the **ease of scaling operations** with FieldRoutes' onboard tools and efficient smart routing. (1 reviews) - Users appreciate the **ease of use** of FieldRoutes, particularly its intuitive tools for scaling operations effortlessly. (1 reviews) - Users appreciate the **easy implementation** of FieldRoutes, allowing for quick onboarding and efficient scaling of operations. (1 reviews) - Users value the **easy integration** with FieldRoutes, facilitating quick onboarding and efficient scaling of operations. (1 reviews) - Users value the **easy scalability and smart routing features** of FieldRoutes, making operations efficient and user-friendly. (1 reviews) - Integrations (1 reviews) - Mapping Features (1 reviews) - Option Variety (1 reviews) - Software Integration (1 reviews) **What users dislike:** - Users find the **difficult training** process frustrating, as it offers limited guidance and requires self-led learning. (1 reviews) - Users find the **learning curve steep** due to sparse training and limited support, making tool use challenging. (1 reviews) - Users report that **customer support is slow and unhelpful** , making it difficult to learn and utilize the tools effectively. (1 reviews) - Users find **customer support slow and unhelpful** , with minimal training and reliance on self-learning for the tools. (1 reviews) ## FieldRoutes, a ServiceTitan company Reviews ### 1. Cutting Edge Service Industry Software **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Regional Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** That it's mobile friendly and constantly evolving to become better **What do you dislike about FieldRoutes, a ServiceTitan company?** I don't like that their users aren't centralized **Recommendations to others considering FieldRoutes, a ServiceTitan company:** It's easy to implement, train others and will immediately make an impact on your business. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** A/R has significantly improved as has our online payments. Scheduling our routes is also significantly faster and more efficient. ### 2. Best Sales App Yet **Rating:** 4.5/5.0 stars **Reviewed by:** Robert F. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The app makes for easy scheduling and quick work if you have a large sales team. The ease of adding subscriptions and new customers is amazing. **What do you dislike about FieldRoutes, a ServiceTitan company?** At times with slow internet it can be impossible to set things up with new customers. Also the adding payment option can be quite buggy as well as the pins can be glitchy at times. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Fix the issues with pins and adding payment information glitches. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Door to door sales made easier with this app. Without a doubt the best way to do it. ### 3. PestRoutes very reliable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | General Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The notification options to send customers appointment reminders has been very helpful. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish there was an option to put a time block on a Tech’s route for Lunch Break, Dr’s Appointment, etc. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Highly recommend **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Saves a lot of time by not having to call every customer to schedule an appointment. ### 4. Great office automation **Rating:** 4.5/5.0 stars **Reviewed by:** Keith M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love the trigger rules I can set for automatic communication to customers for billing and notifications **What do you dislike about FieldRoutes, a ServiceTitan company?** I don't like the way that customers with multiple properties is handled where I have to create a new customer first then link the properties together **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I've been able to better handle billing ### 5. Great business Website **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Philanthropy | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like how easy it is to navigate through daily tasks. Nice display so you can have your routes set up daily. I do like the fact that you can do audits very easily. **What do you dislike about FieldRoutes, a ServiceTitan company?** I dislike the fact that when multiple CLS are using pest routes, it slows down dramatically and we cannot do anything. It also logs me out a lot when I am doing my daily audits. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It makes daily tasks easier. I dislike how slow it becomes when multiple people are logged in. ### 6. Love Pest Routes! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** How easy the software is to use. Very office friendly and the app is very user friendly for our technicians. **What do you dislike about FieldRoutes, a ServiceTitan company?** No complaints here. Any problems we have we reach out to support and they are ressolved quickly! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Pest Pac has helped out accounts receivable and scheduling so much easier! ### 7. Simple and thorough with the occasional hiccup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** As a technician I appreciate the ability to communicate with the office by sending flagged notes. Attachments/Documents are able to be added to an account much more easily than other apps. **What do you dislike about FieldRoutes, a ServiceTitan company?** The app will crash about once a day. I'll try to open a service and nothing will work. Simply quitting and restarting the app solves the problem but it can be annoying. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Very easy to use/navigate. Ability to customize is huge. Processing payments is simple. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Processing payments is very easy. Being able to set a custom pin for the location of a service is huge. Especially for those services in the middle of nowhere where a street address or extra long driveways make them difficult to find on the first service. ### 8. Best all around pest sales tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner S. | Co-Founder, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Having a mobile app platform for sales. Easy integration and even when something goes wrong, tech support is on it immediately. **What do you dislike about FieldRoutes, a ServiceTitan company?** Intermittent issues. Sometimes the maps feature bugs out and when it happens when selling the whole sales team is paused. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Easy area management with large sales teams. ### 9. Helpful, friendly, knowledgeable staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The interface is really straightforward and easy to use. Whenever a question does come up, the staff and people that are running PestRoutes are always willing to help and lend a hand. **What do you dislike about FieldRoutes, a ServiceTitan company?** I haven't really run into too many issues with my experience with PestRoutes **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We recently inquired about how we can record which customers would want to "opt-out" of marketing emails. With this data we can have this list centralized with our database and more effectively send out promotional deals to our customers. ### 10. Are use this every day for door-to-door sales — I love it. **Rating:** 5.0/5.0 stars **Reviewed by:** William P. | Route Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love how sequential the sales process is. I can go from customer info all the way to the service agreement seamlessly. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish the map wasn’t as glitchy, it’s hard to zoom in and out without it jumping all over the place sometimes. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I love this app so much more than my other mobile point of sales I’ve used in the past for other companies. This one makes me feel more confident because it’s such an easy mobile point-of-sale to get used to. ### 11. The perfect CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love the features it has. It allows me to do everything I need to manage my business. **What do you dislike about FieldRoutes, a ServiceTitan company?** The only thing I dislike is the look of the software. The UI isn't very up to date. but that isn't really that big of a deal. Also, the way you can schedule for multiple days in a week. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We really solve our routing problem with Pest Routes. we own a cleaning company and there isn't anything out there that really helps with the routing situation ### 12. Robust and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Ease of use, Robust features, map integrations, Comprehensive "notes" and "alert" features **What do you dislike about FieldRoutes, a ServiceTitan company?** Occasionally our internet goes down so Pest Routes being cloud-based, if there's no interent, there's no Pest Routes :( **Recommendations to others considering FieldRoutes, a ServiceTitan company:** As with any new product (new to you, anyway) there is a learning curve. Once you get through the initial training and figure the ins and outs you will find Pest Routes can be a great asset to your company. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Schedue coordination is made easy and customer interaction features are a plus! ### 13. Great web capabilities, but bad for techs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The PC capabilities is great, plenty of report options and I love the home page widgets. There are so many more options than what we switched from, gorilla desk **What do you dislike about FieldRoutes, a ServiceTitan company?** The application! It's so slow and clunky. The pricing model is amazing, unless you're a really small company. Gorilla desk is a cheaper option which is why I think so many smaller companies start there **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** The tasks function was really important to me, it makes it easy to stay on top of things. ### 14. Great app for technicians in the Field **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love the simplicity of the app. What you want it can most likely do. **What do you dislike about FieldRoutes, a ServiceTitan company?** One of the few things I dislike is the fact that when scheduling it doesn't pop up with their subscription already clicked. It get annoying but it's a minor detail that it is no big deal. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** It will make routing much easier!! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Routing efficiency has improved. We can get routes exactly how we want them and in the order we want them with the features available! ### 15. Awesome App! **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob D. | Student, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like that I can click through the app for the address! **What do you dislike about FieldRoutes, a ServiceTitan company?** There is a bug that says I don't have service when I do. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We are solving the density of quarterly appointments so the technicians don't have to travel as far ### 16. Informative home page with helpful charts. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The homepage graphs are helpful in getting a snapshot of how my company is doing. **What do you dislike about FieldRoutes, a ServiceTitan company?** I would like to be able to better customize the homepage graphs, some of them are useless to me while I would like to create one that tells me how many/what kind of new customers I have gotten in a given time. I get charged when customers get a password reset. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Better organization with creating routes, being able to see what clients are due. ### 17. I have used 4 different pest softwares PestRoutes is Best By Far **Rating:** 5.0/5.0 stars **Reviewed by:** Bryce P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Software in the cloud is the best! Love that I can use it anywhere. **What do you dislike about FieldRoutes, a ServiceTitan company?** Wish it was more user friendly on the phone. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Just do it. You will not regret it. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Pays for itself with the billing functionality and automated emails. ### 18. Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Service pro, Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I love pest routes because it's simple to use and it gives me no problems. **What do you dislike about FieldRoutes, a ServiceTitan company?** I have no dislikes! I can use pest routes easily with no issues. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Providing quick and easy notes and great accuracy with maps. ### 19. So easy a Caveman can do it **Rating:** 5.0/5.0 stars **Reviewed by:** Gene R. | Pest Control Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** the ability to go from day-to-day and check things out the smoothness of the application and the simple transition from stop to stop **What do you dislike about FieldRoutes, a ServiceTitan company?** There really isn't a downside it's all about what you make it **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Get it get it now get it fast just get it it will make your life so much easier **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** General benefits are making it easy to route out my day and see everything in a snap upon scrolling through each day ### 20. Saves us tons of time and increases our revenue! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes can do just about everything. We use it to schedule, collect funds, follow up with customers and get reviews. **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish the SalesRoutes app was included with PestRoutes. It gets a bit pricey when you add that and have multiple locations. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It saves us tons of time in scheduling, reaching out to customers to schedule, sending appointment reminders, etc. We have been able to grow exponentially in a large part due to using PestRoutes. ### 21. Pretty good, there are still a few glitches sometimes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like that the scheduling is easy and simple, it is very helpful. I also like that if you have bad service, it automatically backs up the data to then be uploaded later. **What do you dislike about FieldRoutes, a ServiceTitan company?** The automatic tax doesn't work all that great, you always have to type something in first, and then push save for the tax to appear, also, it is glitchy sometimes, I feel like there could be some better streamlining of the app. Also, I would like to see an option on the agreement to checkmark boxes on different parts of the service. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Well, scheduling is way better, and we have far less office staff than we had before. ### 22. Accountant for Pest Routes **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy C. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like the ability to run reports based on Sales per week. I like that the commission percentages are calculated by Pest Routes **What do you dislike about FieldRoutes, a ServiceTitan company?** It would be nice to have a "saved" type of report based on the same sales people used last time. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Pest Routes works for our company **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I just use pest routes to keep track of the sales per salesperson. I keep a spread sheet based on how many services the customer has had. ### 23. Best Pest Program Yet!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** What has helped me the most is the user interface. It is a lot more user friendly than other programs I have used in the past, which in turn saves me and customers time! **What do you dislike about FieldRoutes, a ServiceTitan company?** There are a few minor glitches here and there and I have had t outlets seeing my technicians route but customer support has always fixed my issues promptly. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** It takes a little time to get adjusted but once you do the sky’s the limit. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Compared to other programs my biggest problem was how slow and glitchy the software was. With Pest Routes it’s very minimal and saves both me and the customer loads of time. ### 24. Straightforward and easy to use. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It’s very simple to use, there is also a lot of different tools to be used that help with tracking info and figuring out different stats which is incredible helpful. **What do you dislike about FieldRoutes, a ServiceTitan company?** Sometimes it’s super slow, and glitchy. There are also times where certain tools get a little too complicated or seems a bit complex visually. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Just figure out what works best for you, there are different ways you could do one task which is nice. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It’s made it easy to schedule appts effectively by showing how close different addresses are to each other. It’s been very helpful in keeping track of all the customers info and previous notes and circumstances they have. **Official Response from Derek Baker:** > Hello, Thank you for your review. We're obsessed with our customers' experience, and take it seriously when there's feedback for us. We'd love to talk more with you on this when you have the time. Give us a call at 404-800-7378 x2 and we'll go from there. ### 25. Good, modern CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It is easy to customize the reports to get the details that you need. **What do you dislike about FieldRoutes, a ServiceTitan company?** It is the best CRM I have used in the industry. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Intelligent routing is always a plus with PestRoutes ### 26. Sales Representative **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler A. | Sales Representative , Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Very easy to track doors knocked, call backs, and record unique notes on the doors. Leaderboard pushes you to compete against your team! **What do you dislike about FieldRoutes, a ServiceTitan company?** Can get a little laggy and won’t allow you to book for a longer timeframe sometimes. No area for the CVV code in the secure payment vault **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Great tool for door to door sales. Don’t know if any other platforms **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Routes are more organized, customer information in a secure location. ### 27. Great app with a lot of potential. **Rating:** 4.0/5.0 stars **Reviewed by:** Challen B. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** All in one app for everything. Think of other innovative features and abilities to add please. **What do you dislike about FieldRoutes, a ServiceTitan company?** Location Accuracy, needs more features/abilities. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Great app, still adding a bunch of useful features and abilities. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Great for staying organized. ### 28. Excellent service. Have always been able to speak with someone when I have needed help. **Rating:** 5.0/5.0 stars **Reviewed by:** Brett M. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I like that Eddie is quick to reply to my emails with the questions I have. **What do you dislike about FieldRoutes, a ServiceTitan company?** Wish we could link the schedule on our website to facilitate the ease of scheduling with customers **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Scheduling, billing, sales ### 29. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** George S. S. | Director Marketing/Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The quickness and ease of scheduling appointments **What do you dislike about FieldRoutes, a ServiceTitan company?** Getting people to pay via email is hard as many of the emails are going to their "Junk" file. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Billing and collections. We're waiting to realize the benefits. ### 30. Pest Routes had a lot of options that didn't quite work for our business model **Rating:** 3.5/5.0 stars **Reviewed by:** Katie N. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Protection against 2 people working in 1 account/route at the same time. Also I think Billing was done very well **What do you dislike about FieldRoutes, a ServiceTitan company?** The routing screen was very confusing. WE are used to looking at the route for a week, and using map codes. We didn't enjoy the auto-route function. Also we couldn't "lock" at job at at time easily. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** User friendly for billing. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I realized that the accessibility of billing was very valuable. ### 31. Crooked, Unethical Software Company **Rating:** 0.0/5.0 stars **Reviewed by:** Eric S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The Dashboard and the auto finance charges. The auto finance charge feature is fairly new. **What do you dislike about FieldRoutes, a ServiceTitan company?** Wow! Potential new customers beware. If you are looking to use Pestroutes, beware. These guys charge $500 to give you a single backup of your own data. But it's only six fields of data. They don't give you all the the information. Apparently they say they own your customers data. Talk about sleazy business practices. We have had problems with this company in the past, they double billed us for 6 months. I wrote a bad review on Google that finally got the owners attention and I took it down after he reversed those double charges. But our inquiries into support were ignored up to that point. They are slowly making improvements to this software. After a year of using this software, the updates and changes are minor. They are now owned by a investment company. Before they sold, the owner (Jared Green) agreed that his software was not a good fit for us and said he would give us anything we needed to help us move on, but that never happened. I still can't believe they want $500 to give us a INCOMPLETE data backup, crazy. It's only 6 fields of data. There is so much customer data missing. It makes it nearly impossible to leave them and move to other software. Pestpac was only $125 for a FULL backup when we were using them. Google: "Termite Lawn and Pest Inc" (Orlando, FL) to call our office and we'll share all of our negative experiences we've had with them. If you sign up with PestRoutes after reading this review, then you have no one to blame when you have problems or try to switch software companies. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Run away from Pestroutes **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** None, that's why we've been trying to leave them. **Official Response from Derek Baker:** > Hi Eric, Thank you again for taking the time to speak with us over the phone so that we could resolve this for you. We pride ourselves in providing the best software solution to manage your business along with providing world class customer service throughout the entire experience. As you continue to utilize us as your software provider, we’re committed to being here to help you and the Termite Lawn and Pest team. If you need anything else, please let us know. ### 32. Good but the app needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Website works good, takes a little getting used to but otherwise is pretty solid. The app needs some work. It will freeze or crash multiple times. **What do you dislike about FieldRoutes, a ServiceTitan company?** The app will freeze or crash all together. Needs to be fixed to help consumers get the most out of the experience. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Easier billing, and keeping documents for records. I do wish you could organize the pictures on the app a little better as well. ### 33. Pest Routes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** User friendly and data driven. Easy to navigate and understand. **What do you dislike about FieldRoutes, a ServiceTitan company?** Pest Routes tells me everything I need to know but does not have have it all linked to work together like AR collections for example and freezing or unfreezing customers until payment is received. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Will still need to have an accounting software to track and bookkeep **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We are able to schedule better and more efficiently and techs access to necessary info. ### 34. Great software for any small service business **Rating:** 4.0/5.0 stars **Reviewed by:** Russell J. | Field Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Very user friendly the time it takes to learn the system is much faster than other platforms **What do you dislike about FieldRoutes, a ServiceTitan company?** Bugs in software sometimes but they are usually fixed pretty quick **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Give it a try lots of support if you have any questions so it’s well worth the money **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Makes my job a lot easier with al the customizable reports so I don’t have to make spreadsheets. It’s all in the system. ### 35. User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The software is very user friendly and makes it easy to train new employees to use **What do you dislike about FieldRoutes, a ServiceTitan company?** I wish there were more features and tweaks that we could customize for sales routes and I wish there was a mobile version of pest routes, not just sales routes and tech routes. Using the web browser on your phone is too hard. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Simplicity in routing is definitely a benefit I am seeing. ### 36. FRUSTRATING TO START USING THIS PROGRAM **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** ALERT NOTES, RED NOTES, RUNNING PAYMENTS IS EASY **What do you dislike about FieldRoutes, a ServiceTitan company?** WAY WAY WAY TOO MANY STEPS TO DO ANYTHING. CLICK HERE CLICK THERE ETC. PAGES ARE TOO BUSY- TOO MUCH INFO MOST OF WHICH IS NOT NEEDED. 2 PEOPLE CANNOT BE ON PAGE AND DO ANYTHING AT SAME TIME- ONLY ONE. ALL OF OUR HISTORY DID NOT MOVE OVER. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** TRYING TO GET THE REST OF OUR CUSTOMERS HISTORY MOVED OVER **Official Response from Derek Baker:** > Hello, Thank you for your review. We pride ourselves on our customers' experience, and take it seriously when there's feedback for us. We'd love to talk more with you on this when you have the time. Give us a call at 404-800-7378 x2 and we'll go from there. ### 37. I have been in pest control for 3 years now. **Rating:** 4.0/5.0 stars **Reviewed by:** Keith J. | Pest Control Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes has simplified a lot of things, especially the route work. **What do you dislike about FieldRoutes, a ServiceTitan company?** Hard to think of a negative. It has been convenient and easy to use **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Quick route mapping and weather info. ### 38. Pestroutes honestly works pretty well for me. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I've never used any other software when selling pest control but pestroutes is user friendly and it makes signing people up easy. **What do you dislike about FieldRoutes, a ServiceTitan company?** The only thing I wish would change is that the map would open in hybrid mode by default. I don't like closing out the app and resetting the settings. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Well I use pestroutes every day to sign people up so I guess pestroutes gets me paid. ### 39. Excellent Program and Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The easy ability to use various functions makes PestRoutes a great option for pest control software. **What do you dislike about FieldRoutes, a ServiceTitan company?** Reporting isn't always accurate, but the PestRoutes team is always willing to make necessary changes. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** PestRoutes has improved many aspects of our day-to-day work. From payroll, to ground work, to customer service our ability to quickly and accurately take care of our employees and customers has grown since switching to PestRoutes. ### 40. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It is extremely user friendly that enables you to see a big picture view or get down to specifics on any particular issue you may have with any employee or aspect of your business. It requires minimal training yet has the efficiency like none other. Great product! **What do you dislike about FieldRoutes, a ServiceTitan company?** Pricing can be a little steep with the software and minor glitches here and here when doing updates on their system. Also may have a hard time with response times for issues with software. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It has allowed our company to find problems we didn’t know existed and allows us to figure out solutions to maximize efficiency. ### 41. Best Pest Control software **Rating:** 5.0/5.0 stars **Reviewed by:** Julia D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It is very user friendly and takes care of all of our business needs **What do you dislike about FieldRoutes, a ServiceTitan company?** I would like to see template creation become easier **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Benefit of having everything integrated ### 42. Updates and Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** What I like the most from pest routes is the easy navigating and how easy it is to schedule, bill and make notations on the customer card. **What do you dislike about FieldRoutes, a ServiceTitan company?** What I dislike from pest routes from time to time it slows or freezes especially when I am assisting a customer. Also it seems that pest routes updates during business hours. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Do it! Its worth the change in upgrading to a better system like Pest routes. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** I have realized that pest routes is easy going and it is not complicated especially when it comes to scheduling a customer, its a matter of buttons you push. ### 43. Great program, saves us lots of time! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes is very easy to use and is very user-friendly. I like that the information I need to look up is quick and easy to access and find when I need it. This saves me a lot of time while doing payroll for my company. **What do you dislike about FieldRoutes, a ServiceTitan company?** As of right now, I can only look up one account at a time. I would love the ability to look up multiple accounts or a list of accounts simultaneously. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** PestRoutes has saved us a lot of time when doing payroll for our employees. The program is much more efficient than the previous program we were using. ### 44. Excellent and Intuitive Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** It is easy to use and simple to learn. It has increased our efficiency and ability to do business. The layers of support never leave you helpless! **What do you dislike about FieldRoutes, a ServiceTitan company?** Training. I would like specific training available for all necessary functions and their features. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** None. Great job! **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Scheduling and sales are the primary function for us. We have seen an increase in our efficiency in these areas. ### 45. GREAT Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chase S. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Extremely user friendly. Easy to learn for new hires and very organized. Optimized routes are amazing and save us a ton of money and time. **What do you dislike about FieldRoutes, a ServiceTitan company?** I don't like the loading part of the search bar. And how it dissapears if you draw the mouse away. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Solving route optimization and increasing revenue. It helps us efficiently manage accounts to increase revenue and customer retention. ### 46. Great and current software! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie F. | Admin Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes is easy to learn and use while also being extremely detailed and efficient at collecting data. **What do you dislike about FieldRoutes, a ServiceTitan company?** I do wish it has more back end accounting features or could tap into our current accounting software. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We have been able to become extremely more efficient at working through our work loads. We're able to service more customers while still providing a high quality of service. ### 47. Ease of scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** The capability to use the maps to build routes is wonderful. It saves drive time and enables more efficiency. Being able to do same day for our start techs increased our customer retention greatly and saved time from having to call all of the customers to schedule. **What do you dislike about FieldRoutes, a ServiceTitan company?** Quite often on the SalesRoutes app the app is down or one subscription is fixed for example(quarterly) and the other subscription plans don’t have the same fix done too. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** Increases customer retention and UX of onboarding. Enables salesmen to close more deals and bring in more revenue and enables technicians to stay on track. ### 48. Takes the place of a full time secretary **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** PestRoutes does everything that a pest control company needs from schedule appointments, keeping track of costumer information/preferences, reminders, billing, technician log work, sales of new accounts, keeps you in conformity to State pest control regulations, even marketing emails to clients. Every employee has access to as little or as much information as you needed wherever they have a device. Takes the place of a secretary. **What do you dislike about FieldRoutes, a ServiceTitan company?** Sometimes there are bugs/updates/fixes that cause minor and few delays, **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** The PR team is very willing to listen to my ideas of how to improve the system and I have even seen these come a reality. ### 49. Very great service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** I am able to see a map of route for the day and also have very detailed notes to be able to fulfill customers expectations and needs **What do you dislike about FieldRoutes, a ServiceTitan company?** Sometimes the AM and PM stops are not in order and can be scattered **Recommendations to others considering FieldRoutes, a ServiceTitan company:** It’s great **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** It has helped me organize my day and utilize the logistics of my day to efficiently get my stops finished ### 50. Unique and very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about FieldRoutes, a ServiceTitan company?** Makes tracking work much easier. The flow from entering new customer to invoicing is quite smooth. **What do you dislike about FieldRoutes, a ServiceTitan company?** Not being able to list the company name (with property #) on the invoice. I know we have a unique set up for our business customers so this is not a normal problem for most people. **Recommendations to others considering FieldRoutes, a ServiceTitan company:** Fairly easy to use but ask lots of questions, even if you think it is a small silly question. **What problems is FieldRoutes, a ServiceTitan company solving and how is that benefiting you?** We have the best Implementation Specialist (Alex) any questions I have he is always able to answer them or he finds out quickly. No question to small or big. ## FieldRoutes, a ServiceTitan company Discussions - [Intergate with QuickBooks](https://www.g2.com/discussions/13453-intergate-with-quickbooks) - 2 comments, 1 upvote - [Could we please bring back custom work?](https://www.g2.com/discussions/13448-could-we-please-bring-back-custom-work) - 1 comment, 1 upvote - [What is the best way to incorporate a new service?](https://www.g2.com/discussions/13432-what-is-the-best-way-to-incorporate-a-new-service) - 2 comments, 1 upvote - [What is the proper way to update credit card info and then charging the account at the same time.](https://www.g2.com/discussions/13342-what-is-the-proper-way-to-update-credit-card-info-and-then-charging-the-account-at-the-same-time) - 1 comment, 1 upvote - [How do I learn more?](https://www.g2.com/discussions/13319-how-do-i-learn-more) - 1 comment, 1 upvote - [View FieldRoutes, a ServiceTitan company pricing details and edition comparison](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+15%3A43%3A09+-0500&secure%5Bsession_id%5D=a56b9ff2-fb62-485f-9fc4-8372ce0cf672&secure%5Btoken%5D=d07e1883c11470a8dfb8729410b7a3aa3ed30c3407770ac97d04c083f0d1e152&format=llm_user) ## FieldRoutes, a ServiceTitan company Features **Activity Tracking** - Activity Tracking **API** - API **Calendar Management** - Calendar Management **Reporting & Statistics** - Reporting & Statistics **AI Copilot** - AI Copilot **Third-Party Integrations** - Third-Party Integrations **Workflow Management** - Workflow Management **Customer Database** - Customer Database **Customizable Reports** - Customizable Reports **Job Tracking** - Job Tracking **Inventory Management** - Inventory Management **CRM** - CRM **Electronic Payments** - Electronic Payments **Customizable Templates** - Customizable Templates **Activity Dashboard** - Activity Dashboard **Electronic Signature** - Electronic Signature **Scheduling** - Scheduling **Alerts/Notifications** - Alerts/Notifications **Reminders** - Reminders **Drag & Drop** - Drag & Drop **Mobile Access** - Mobile Access **Generative AI** - Generative AI **Customer History** - Customer History **Real-Time Reporting** - Real-Time Reporting **Employee Management** - Employee Management **Client Portal** - Client Portal **SMS Messaging** - SMS Messaging **Quotes/Estimates** - Quotes/Estimates **Billing & Invoicing** - Billing & Invoicing **Work Order Management** - Work Order Management **Email Management** - Email Management **Fleet Management** - Fleet Management **Multi-Location** - Multi-Location **Dispatch Management** - Dispatch Management **Accounting Integration** - Accounting Integration **Job Management** - Job Management **Technician Management** - Technician Management **GPS** - GPS **Job Scheduling** - Job Scheduling **Property Layouts** - Property Layouts **Mobile Signature Capture** - Mobile Signature Capture **Pest Activity Tracking** - Pest Activity Tracking **Pesticide Usage Tracking** - Pesticide Usage Tracking **Routing** - Routing **For Pest Control Companies** - For Pest Control Companies **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top FieldRoutes, a ServiceTitan company Alternatives - [PestPac by WorkWave](https://www.g2.com/products/pestpac-by-workwave/reviews) - 4.1/5.0 (132 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [GorillaDesk](https://www.g2.com/products/gorilladesk/reviews) - 4.8/5.0 (43 reviews)