--- title: FieldPulse Reviews meta\_title: 'FieldPulse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 372 reviews by the users' company size, role or industry to find out how FieldPulse works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 372 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### FieldPulse Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** of FieldPulse, noting quick responses and helpful assistance throughout. [(51 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1847268&qs=pros-and-cons#reviews) Users value the **ease of use** of FieldPulse, making onboarding and implementation straightforward and efficient. [(47 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1846167&qs=pros-and-cons#reviews) Users appreciate the **versatile project management features** of FieldPulse, enhancing their workflow and tracking capabilities. [(30 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848808&qs=pros-and-cons#reviews) Users love the **intuitive scheduling feature** of FieldPulse, making job assignment and technician tracking effortless and efficient. [(26 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1846205&qs=pros-and-cons#reviews) Users value the **excellent customer service** of FieldPulse, highlighting quick responses and effective training support. [(24 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848148&qs=pros-and-cons#reviews) Users note that FieldPulse requires **improvement in functionality** to enhance usability and streamline workflows effectively. [(14 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848749&qs=pros-and-cons#reviews) Users find the **limited customization options** of FieldPulse challenging, affecting usability and efficiency in workflows. [(13 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1845038&qs=pros-and-cons#reviews) Users find **limited features** in FieldPulse, especially in CRM functionality and booking options, hindering their experience. [(12 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1844759&qs=pros-and-cons#reviews) Users note a **steep learning curve** with FieldPulse, requiring significant time and effort to master its robust features. [(9 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848125&qs=pros-and-cons#reviews) Users express frustration over **update issues** , including unmet expectations for reporting features and cumbersome setup processes. [(9 mentions)](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1844073&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of FieldPulse ##### 1. Customer Support Users commend the **exceptional customer support** of FieldPulse, noting quick responses and helpful assistance throughout. [ See 51 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1847268&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Z.") SZ Sarah Z. Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly for Field and Office Teams, with Stellar Support" What do you like about FieldPulse? It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialis AM April M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use, Quick Implementation, and Outstanding Support from Emily Grundner" What do you like about FieldPulse? The Ease of using the platform is a big plus, the Customer support that I receive from Emily Grundner is one of the biggest attributes. She is friendl ##### 2. Ease of Use Users value the **ease of use** of FieldPulse, making onboarding and implementation straightforward and efficient. [ See 47 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1846167&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Z.") SZ Sarah Z. Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly for Field and Office Teams, with Stellar Support" What do you like about FieldPulse? It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialis AM April M. Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use, Quick Implementation, and Outstanding Support from Emily Grundner" What do you like about FieldPulse? The Ease of using the platform is a big plus, the Customer support that I receive from Emily Grundner is one of the biggest attributes. She is friendl ##### 3. Features Users appreciate the **versatile project management features** of FieldPulse, enhancing their workflow and tracking capabilities. [ See 30 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848808&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "My Search is finally over!!" What do you like about FieldPulse? This system was fairly simple to learn . AN 5.0/5 "Home Run of a software and staff!!" What do you like about FieldPulse? Its between its ease of use and its attention to detail. ##### 4. Scheduling Users love the **intuitive scheduling feature** of FieldPulse, making job assignment and technician tracking effortless and efficient. [ See 26 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1846205&qs=pros-and-cons#reviews) See Related User Reviews AN Small-Business (50 or fewer emp.) 4.0/5 "Great System" What do you like about FieldPulse? Super easy access to customer service. The team always finds a solution to any unique issue/need brought to them. Easy to store all the information we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Game-Changer for Our Field Service Business!" What do you like about FieldPulse? We've been using FieldPulse for several months now, and it has completely transformed how we manage our field service operations. The scheduling featu ##### 5. Client Communication Users value the **excellent customer service** of FieldPulse, highlighting quick responses and effective training support. [ See 24 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848148&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Z.") SZ Sarah Z. Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly for Field and Office Teams, with Stellar Support" What do you like about FieldPulse? It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialis ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Scalable and customizable." What do you like about FieldPulse? Customer Service. The system is quite customizable. Kristian Shirallie answered ALL of our questions and got us up and running in a short amount of ### 5 Cons or Disadvantages of FieldPulse ##### 1. Improvement Needed Users note that FieldPulse requires **improvement in functionality** to enhance usability and streamline workflows effectively. [ See 14 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848749&qs=pros-and-cons#reviews) See Related User Reviews ![Sarah Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Z.") SZ Sarah Z. Small-Business (50 or fewer emp.) 4.0/5 "User-Friendly for Field and Office Teams, with Stellar Support" What do you dislike about FieldPulse? Overall, the filter functionality needs improvement. It doesn’t feel as effective or polished as it should be. ![Keith S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith S.") KS Keith S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent customer experience." What do you dislike about FieldPulse? The Engage system is functional but needs improvement. It is a weak VOIP system but seems to be under continuous improvement. FP needs more substant ##### 2. Limited Customization Users find the **limited customization options** of FieldPulse challenging, affecting usability and efficiency in workflows. [ See 13 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1845038&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner D.") TD Tanner D. Small-Business (50 or fewer emp.) 0.0/5 "Majorly Overpromised and heavily under delivered." What do you dislike about FieldPulse? I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and mu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Scalable and customizable." What do you dislike about FieldPulse? I would prefer if there were more options to customize the invoices and estimates that the customers see. ##### 3. Limited Features Users find **limited features** in FieldPulse, especially in CRM functionality and booking options, hindering their experience. [ See 12 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1844759&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner D.") TD Tanner D. Small-Business (50 or fewer emp.) 0.0/5 "Majorly Overpromised and heavily under delivered." What do you dislike about FieldPulse? I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and mu ![Keith S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith S.") KS Keith S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent customer experience." What do you dislike about FieldPulse? The Engage system is functional but needs improvement. It is a weak VOIP system but seems to be under continuous improvement. FP needs more substant ##### 4. Learning Curve Users note a **steep learning curve** with FieldPulse, requiring significant time and effort to master its robust features. [ See 9 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1848125&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew & Moe M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew & Moe M.") AM Andrew & Moe M. 5.0/5 "Using Fieldpulse for Business Efficiency" What do you dislike about FieldPulse? It is a big learning curve to use it properly. If you don't have the time or the staff to learn it and operate it, it probably isn't worth it. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Game-Changer for Our Field Service Business!" What do you dislike about FieldPulse? We had high hopes for FieldPulse, but after using it for a while, we've encountered a few frustrating issues. While the platform offers solid features ##### 5. Update Issues Users express frustration over **update issues** , including unmet expectations for reporting features and cumbersome setup processes. [ See 9 mentions ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews?filters%5Bsentiment_snippet%5D=1844073&qs=pros-and-cons#reviews) See Related User Reviews ![Tanner D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner D.") TD Tanner D. Small-Business (50 or fewer emp.) 0.0/5 "Majorly Overpromised and heavily under delivered." What do you dislike about FieldPulse? I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and mu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Customer Service is fantastic" What do you dislike about FieldPulse? That they still have not fixed the calendar on 'create a job' Should be SMTWTFS not MTWTFSS ![Wayne G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wayne G.") WG Wayne G. Owner Small-Business (50 or fewer emp.) 5/29/2026 "Customizable Status Color-Coding, But Lacks True Business Oversight" 2/5 What do you like best about FieldPulse? It’s color coding per status and customizable statuses Review collected by and hosted on G2.com. What do you dislike about FieldPulse? It’s lack of oversight, it’s advertised as a way to keep a pulse on your business however that is done mostly through reports wich most accounting software can do that better. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Keep track of our crews and there paperwork. It hasn’t yet Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12891569/official_response/edit) Hi Wayne, glad the color-coding and custom statuses have been working well. We appreciate your feedback on reporting and want to make sure you're getting the most out of the platform — reach out to our support team directly so they can assist you. Current UserValidated ReviewerSource: Organic ![Verified User in Renewables & Environment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Renewables & Environment") AR Verified User in Renewables & Environment Small-Business (50 or fewer emp.) 6/16/2026 "Accessible Software That Streamlined Our Scheduling and Team Workflow" 4.5/5 What do you like best about FieldPulse? I like how accessible the software is. It has made our teams’ work much more streamlined and easier to manage. Review collected by and hosted on G2.com. What do you dislike about FieldPulse? I haven’t had any complaints so far. Since integrating FP into our scheduling routine, the process has felt much more streamlined, and our job scheduling is noticeably more efficient. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Our team likes that everything is in order, all in one place. It has made keeping track of field tasks much more efficient. Photos, notes, addresses, contacts etc. Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12966984/official_response/edit) Hey — really glad to hear your team has found everything easy to navigate and that your scheduling has gotten more efficient. Current UserValidated ReviewerSource: Organic AM April M. Administrative Assistant Small-Business (50 or fewer emp.) 1/29/2026 "Easy to Use, Quick Implementation, and Outstanding Support from Emily Grundner" 4.5/5 What do you like best about FieldPulse? The Ease of using the platform is a big plus, the Customer support that I receive from Emily Grundner is one of the biggest attributes. She is friendly and always eager to assist me with all of my concerns. It was very easy to implement the program. Review collected by and hosted on G2.com. What do you dislike about FieldPulse? I do not care to use the chat feature, the response time is not good ,and I do not feel like they know how to help you in all areas. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? We have been using Field Pulse to help us stay on top of our scheduling, the mapping feature for the jobs helps us to schedule jobs more efficiently Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12275022/official_response/edit) Thank you for the review, April. We are really glad to hear FieldPulse has been easy to get up and running and that Emily has been able to support you along the way! We also appreciate your feedback around chat support. Thank you again for taking the time to share your experience. Current UserValidated ReviewerSource: Organic ![Kelly B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelly B.") KB Kelly B. President Small-Business (50 or fewer emp.) 7/8/2026 "Great Support, Good Price, and Strong Performance" 5/5 What do you like best about FieldPulse? Support is great. Price is good. Performance is good Review collected by and hosted on G2.com. What do you dislike about FieldPulse? Reports are hard to get the info i want. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Keeping track of job, estimates and clients. Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-13078731/official_response/edit) Hi Kelly — thank you for this. Glad to hear support has been solid, and that FieldPulse is helping you stay on top of jobs and estimates. Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/3/2026 "Enhances Workflow with Ease and Outstanding Support" 4.5/5 What do you like best about FieldPulse? I like FieldPulse's ease of use and the responsiveness of its customer service team. It's easy to train new team members on how to use it, and it's fairly self-explanatory, especially when it comes to scheduling and inputting jobs and job costing. Review collected by and hosted on G2.com. What do you dislike about FieldPulse? I do wish that when site visits are completed, I could do certain triggers without activating them for everybody. I wish I could assign them to specific people instead of everyone assigned to that job. But it's not a huge deal. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? FieldPulse helps with logistics, scheduling, job costing, and communication. It's easy to train new team members, and it simplifies scheduling and job input. Amy Lundberger is AWESOME, her assistance was 10/10 Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12913652/official_response/edit) Hi there, really glad training new team members and job costing have been smooth. We love hearing this about Amy and will make sure to pass it along! Validated ReviewerSource: Organic ![Sarah Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Z.") SZ Sarah Z. Accounting and Admin Assistant Small-Business (50 or fewer emp.) 2/17/2026 "User-Friendly for Field and Office Teams, with Stellar Support" 4/5 What do you like best about FieldPulse? It’s user-friendly for both service technicians out in the field and the office team. Support has been stellar as well. Our customer success specialist, Emily Grundner, has been extremely helpful. We couldn't do this without her support! Review collected by and hosted on G2.com. What do you dislike about FieldPulse? Overall, the filter functionality needs improvement. It doesn’t feel as effective or polished as it should be. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Job costing is much easier now because our technicians have a simple app they can use in the field and keep updated. Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12373081/official_response/edit) Sarah, thank you so much for the review. We are really glad to hear FieldPulse has been easy for both your field techs and office team to use. It means a lot to know Emily has made such a positive impact on your experience. We appreciate your feedback! Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 6/4/2026 "Don't sign the contract." 0/5 What do you like best about FieldPulse? Not much, it has some decent features but limited Review collected by and hosted on G2.com. What do you dislike about FieldPulse? They haven’t provided what I would consider good customer service at all. I also haven’t received what I was expecting, yet they continue to charge me monthly under my one-year contract, even though I’m not using the software and don’t plan to. I just wish I could leave. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? It isnt. Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12917746/official_response/edit) We are sorry to hear your experience hasn't met expectations. Please reach out to our support team and ask to be escalated to our Customer Success Manager so the right person can look into this for you. Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 5/29/2026 "Helpful Rep, But QuickBooks Integration issues with estimates" 3.5/5 What do you like best about FieldPulse? Taylor is our rep, and she’s extremely helpful. She responds quickly and is always easy to work with. Review collected by and hosted on G2.com. What do you dislike about FieldPulse? Field Pulse lags sometimes. They way it integrates to QuickBooks is frustrating because I can't apply a deposit to a job without converting the total estimate into a invoice. Which is frustrating because the customer does not own the total amount yet. Also the way it syncs it doesn't close the estimate in QB. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Syncing my Google Calendar to the Field Pulse calendar works great. Everything connects smoothly and shows up as expected. Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12891692/official_response/edit) Hi — thank you for the shoutout to Taylor, we'll make sure she sees this. The QuickBooks integration feedback is noted and we want to make sure it gets to the right person, so please reach out to our support team and we'll follow up directly. Validated ReviewerSource: Organic ![Margaret M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret M.") MM Margaret M. Owner Small-Business (50 or fewer emp.) 5/26/2026 "Very Helpful Rep and Great Support Experience" 4/5 What do you like best about FieldPulse? Emily Scherer is our rep and she is very helpful Review collected by and hosted on G2.com. What do you dislike about FieldPulse? Doesn't text customer on additional visits only the first. Also can't text more than one person at a time. Engages constantly locks you out Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Help desk is getting us faster answers than a year ago- def see improvement Review collected by and hosted on G2.com. Show More Response from Peyton Smith of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-12872678/official_response/edit) Hi Margaret — thanks for the feedback on Engage. Really glad to hear Emily has been a good resource for your team. Validated ReviewerSource: Organic ![Tanner D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanner D.") TD Tanner D. Owner/Operator Small-Business (50 or fewer emp.) 1/10/2025 "Majorly Overpromised and heavily under delivered." 0/5 What do you like best about FieldPulse? No user requirement for starting out and price isnt terrible. It does the basics fairly well. The base funtions do fairly well and it allows for custom workflows which is really nice. Review collected by and hosted on G2.com. What do you dislike about FieldPulse? I was explicitly told it could run reports on some particular KPIs and how I could create custom dashboards with them. Which only after sign up and multiple emails was I told they werent possible. Which was a direct lie. Things I wanted that it couldnt do were revenue per lead run, gross profit per lead run, dash board widget for current unpaid invoices, and other KPIs as well. Support just tends to send you to a self help center with videos that dont really address the concern. Everything requires a lot of effort to get setup and it seemed like every step was very cumbersome. The engage add on was a complete waste of time and money. I created a phone number and got it set up. I asked a few people to call it to test. 50% of them their phone just hung up and did not ring, including my personal phone. I contacted them and they first just tried to say it was because it was just marked as spam. Then after telling them it was happing a lot they submitted a ticket. After mulitple attempts they never fixed the issue and tried to deny my request for a refund of engage when I was canceling. They argued with me multiple times that it was working fine despite I had multiple people who couldnt contact that number. Review collected by and hosted on G2.com. What problems is FieldPulse solving and how is that benefiting you? Serves the basic role of Customer managment, estimating, and invoicing. Review collected by and hosted on G2.com. Show More Response from Lauren Martin of FieldPulse [Editedit](https://www.g2.com/survey_responses/fieldpulse-review-10725104/official_response/edit) Good Afternoon Tanner, Thank you for sharing your feedback with us. I want to address your concerns and let you know that we are here to help and ensure you're getting the most out of our platform. Regarding your ability to track KPIs and create customizable dashboards, I’m happy to confirm that we actually can build custom dashboards using our reporting features. You're able to set up dashboards to track key metrics like job profit, revenue per job, gross profit per job, unpaid invoices, and more. These reports are incredibly beneficial for improving your operational efficiency and accounting oversight. Dashboards can be created directly within the reporting tab, and you can also add widgets to your Pulse Dashboard to have these insights readily available. While we do have articles available to assist you with setting those up, one of our Customer Success Specialists has also reached out to you to schedule a training call. During this call, they will walk you through best practices, show you how to set up your custom dashboards, and ensure you're leveraging the platform's reporting functions to its fullest potential. Regarding your experience with Engage, I'm truly sorry to hear that it didn't meet your expectations. I can see that our team did approve an early removal of Engage from your contract as a result upon your request in June. We take your feedback seriously, and I want to assure you that we’ve worked hard since June to continually improve the service. Since your experience, we’ve made several key enhancements, including: Enhanced call reliability, Call blocking functionality, Network Issue Pop-Ups that alert you if there’s a problem during a call, as well as Call quality rating that is routed directly to our engineering team if needed to ensure expedited issue resolution. These updates, and several other improvements, are available in our Help Center for your reference by going to the Product New's page - which i've linked here. We truly value your business. Our team is always working to improve our products, and your experience has been a valuable part of that process. If you have any further questions or need additional assistance, please don’t hesitate to reach out! 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