Wintac is a simple software once you get to know it and are able to use it. If you know how to use Wintac it is fast and reliable. It is very visual pleasing because the display is displayed amazingly. It helps handle what I need to, and I like trying programs that helps with what I need help with. Review collected by and hosted on G2.com.

If you haven't used Wintac before then it's not easy to learn especially where it is very complicated if you don't know the different screens and what they mean. Software sometimes crashes while using it. Review collected by and hosted on G2.com.

FieldEdge has completely changed the game for us. We are now able to dispatch more efficiently-thus increasing profit. We were using a very antiquated program, paper invoicing-lots of double entry. FieldEdge is continually updating based on it's users recommendations. Great customer service and the best support staff ever out there! Review collected by and hosted on G2.com.

Can't really say there is anything I dislike about FieldEdge. I wish I had more time to fully utilize everything it has to offer! Review collected by and hosted on G2.com.

It is so nice to be able to access Field Edge from anywhere. I really appreciate the fact that I can pull up the schedule no matter where I am.

One of the best features by far is the service that I have received from Field Edge. I was given a customer success manager when I started with Field Edge. Juliun has been exceptional. He is my go to guy if I ever need anything or have a concern. It's always frustrating when you start with a new company and new software. The customer support through chat or a phone call is always very fast. If someone does not know the answer, they will reach out to someone who may know more than them. If I need help implementing something new into the program that is more time consuming, I always reach out to Juliun. He has been able to help me customize the program to work for my company. He is very patient and I feel like we have become great friends. I wish that everyone could be as responsive as he is. It's nice to know that I have one person to go to if I need anything. It's so frustrating when you have to explain your problem or question to a different person every time. Juliun helps me sort through these issues until they are taken care of. Switching from my last program has been made so much easier due to my customer success manager. Review collected by and hosted on G2.com.

The one thing that I dislike about the cloud service from Field Edge that it is not as fast as a non-cloud service. Review collected by and hosted on G2.com.

Quite honestly it came down to Juliun. I used to work with Service Titan (over engineered and $$) and had a pretty good understanding of these types of platforms. The company I acquired was using Fieldedge, however they only implemented a few modules, so I believe I need to be treated like a new customer and be onboarded. At first, I couldn't get anywhere until Juliun got involved- hes a game changer! Review collected by and hosted on G2.com.

At first, wasn't sure the company was listening to my concerns or not. Honestly, I almost walked away. One person changed all that by their actions. Futhermore, their technology staff really engaged (thanks Matt) and got me a better place. My only challenge with Field Edge today is having an OPEN SOURCE API that allows my callcenter to connect directly into Fieldedge to process my work. I do know Fieldedge is working on a solution Review collected by and hosted on G2.com.

FieldEdge has transformed our service business from an inefficient organization that relied too much on paper and accepted too many mistakes to a company that is more informed, more connected, and is able to service our customers faster than ever before. Review collected by and hosted on G2.com.

The only negative is accepting that FieldEdge cannot realistically provide a solution for every product request. This is the reality of any software provider, and the only alternative is designing, building, and managing your own custom solution, which is expensive, demanding, and never complete. Review collected by and hosted on G2.com.

Fieldedge , has drastically changed our company and has helped us streamline our process to become more efficient. The seamless integration and purchase order aspect of the software has been great for parts management.

Overall we have had a great experience with Fieldedge software. Review collected by and hosted on G2.com.

Navigation call progression is difficult at the beginning to understand but after time it all works pretty well. Review collected by and hosted on G2.com.

We have been with Field Edge since Aug of 2018. We had a rocky start to the onboarding process. It is gradually getting much better since we have gotten Megan Hardt as our customer service rep. She is wonderful. Always ready to help and show you what is needed and how to do it. Review collected by and hosted on G2.com.

The onboarding process was dreadful. Especially coming from an all inclusive program that had dispatching, invoicing and accounting. That was not at all taken into account with the training schedule or onboarding plan. Review collected by and hosted on G2.com.

Our customer service rep Alyson Nicley is always on top of any concerns and gets us in touch with the right people when it comes down to something she can't handle herself. She is on tap when we need her and is truly all you can ask for in a customer service rep. Review collected by and hosted on G2.com.

Really, the people are great, and the software is awesome. There is not much we dislike, but we feel like we need to mention the sporadic outages. There has not been an outage for a while now, so fingers crossed that issue has been addressed. Review collected by and hosted on G2.com.

With FieldEdge everything is now in one place. We can see our tech's as they move through the day, see in real-time what calls they have completed and what has been paid. I love that FieldEdge is constantly updating to meet the needs of customers. Review collected by and hosted on G2.com.

Seems to be a lot of glitches and it's to many steps to schedule a customer, it adds to a customers hold time as we schedule the customer before them. I also hate the fact that I can't change a priority flag on completed WO's. Review collected by and hosted on G2.com.

Their client administration and having our very own record administrator is helping us completely use Field Edge. Whenever we have an inquiry or not certain where something is in the product, we frequently have an answer the equivalent day....if not in only a few hours. I additionally welcome that they are continually updating and including new highlights that are being mentioned from clients. Review collected by and hosted on G2.com.

it's an incredible program, Honestly, I can't consider much I don't care for about Adobe Analytics. Review collected by and hosted on G2.com.