The ease of use and the detail of information you get! Review collected by and hosted on G2.com.

Not much to dislike! I would like to see the dispatcher able to use a browser on their phone to be able to create work orders and assign jobs from their mobile instead of having to use a computer! Review collected by and hosted on G2.com.

When I have any issue the FE Team is very quick to respond with solutions and suggestions - Review collected by and hosted on G2.com.

I can only say there is still so much to learn about FieldEdge Review collected by and hosted on G2.com.

The system is extremely easy to navigate Review collected by and hosted on G2.com.

Our only hope is for the ability to manage inventory to be added soon Review collected by and hosted on G2.com.

I am a little bias, per my personal job title, however I feel the best part of FieldEdge is their Customer Service. I LOVE that i have the ability to Chat with my own little "Team" and that I don't have to call and wait and be on hold for long periods of time. They are always so friendly, and often hilarious--lifting my sprirts with whatever may be my issue. Our Customer Service Specialist Grace is incredible. She is so kind and SO easy to talk to.....it makes it so nice knowing that we have a specific person to assist us if we ever need anything. Review collected by and hosted on G2.com.

I often feel that there are too many options to go through to get to where I need to be. It can be difficult to train someone on the program due to the lengthy navagation time.

I think the thing I get the most frustrated is the inability to backdate completed calls. We find the need to do this often, for a plethora of reasons. Due to the fact that you can't back date, our weekly numbers are often skewed and incorrect.

In addition, running reports is extremely difficult for us. We are not able to print them, so we have to take the next step and download them to an excel spreadsheet that we have to alter to show information correctly. The screen at the bottom scrolls and will not print properly. Review collected by and hosted on G2.com.

FieldEdge is very customer friendly; the system is easy to use and simple to learn. The help center offers multiple videos and walk through tutorials. The support staff assisting online are highly responsive and friendly. On top of being highly responsive and a pleasure to speak with, they are thorough. I was experiencing technical difficulties with a few walk throughs and reached out to a representative online. The representative was able to troubleshoot the issue with me, unfortunately it did not resolve the issue. The representative had informed me that the case would be escalated. I reported the issue a few days ago and had seen a resolution to the issue almost immediately (compared to other providers). After completing training with FieldEdge, I can say the help center, which is provided, is very helpful for quick, hands-on learning. Review collected by and hosted on G2.com.

There were issues with the walk through tutorials, although when I contacted support they stated they would follow up with development for a resolution. The resolution was applied almost immediately. So far, I am pleased with FieldEdge. Review collected by and hosted on G2.com.

Being able to manage the entire customer experience from lead to invoice has streamlined our company workflow and allowed us to manage significantly more work. Our customer success manager and all of the support teams are extremely responsive and helpful. Review collected by and hosted on G2.com.

The software does not have enough features to be able to fully manage some longer term larger jobs all within the system. Review collected by and hosted on G2.com.

I have appreciated the quick responses and the training. I also appreciate the willingness to listen to our needs and come up with ways to use the software accordingly. I like that changes are driven by the ideas portal and that we have a platform to explain our needs. We also appreciate having a designated onboarding specialist that has been checking in with us weekly and working with the development team to try to work on anything we need. We also appreciate the Quickbooks integration and the ability to post timehseets from the software. Review collected by and hosted on G2.com.

I would appreciate more user directed reporting and custom email templates (reminders, paid receipts, different agreement reminders, etc) It would be great to sort things by department vs employees. I think more detailed how to videos or step by step instructions would be great in the future. Review collected by and hosted on G2.com.

For us, the functionality of FieldEdge to decent and contains enough features to be considered useful. Review collected by and hosted on G2.com.

The onboarding process does take a tremendous amount of time and resources. This was more than what we ever had anticipated or had explained to us during the sales presentation. You just need to be ready for it. The robo-call voice is far-below any automated voice that seems to exist in today's world. Very weak! Review collected by and hosted on G2.com.

I really like that Fieldedge is able to combine all of our needs into one website. We are able to schedule, keep track of income from jobs, parts, customers, reports and so much more all from the same place! I also like how secure the site is, we have never encountered a problem with our security. Review collected by and hosted on G2.com.

We often have glitches in the system that cause us to lose what we were working on at a given time as well as had the site run very slowly on some days. When inputting or editing parts or customers some days the site can get very slow and often time out while in the middle of a task despite having very high speed wi-fi. Some conference calls do not resolve all problems that need to be solved. Review collected by and hosted on G2.com.

Having software that truly integrates with Quickbooks, and allows you to send invoices directly from the field is amazing! We are able to take payments in the field, and email the client an invoice at the time of service. My Techs have access to customer history while on site, which can help immensely in answering customer questions and concerns. This has been a great change! Review collected by and hosted on G2.com.

we've run into very few problems that haven't been easily solved, with a phone call or the online help tab. I would say that there have been a few glitches in our transition, but nothing that we haven't been able to overcome. Review collected by and hosted on G2.com.