The reports in the dashboard are great, there are a few minor issues we have with the reporting, but out of the other CRM's we have used in the past, this has been the far superior one. Customer support is excellent and always there if there is an instance that an issue arises or just general questions. Communication with FieldEdge and QuickBooks is one of the main reasons we went with FieldEdge. Creating work orders and dispatching is very user-friendly and straightforward to learn with minimal training needed. Review collected by and hosted on G2.com.

The mobile portion of FieldEdge is good for our field techs to use but lacks in ease of use for work orders and creating new work orders. There is really no way to look at a previous work order history, or view work orders completed that day on the mobile platform. Review collected by and hosted on G2.com.

FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.

The support and training is outstanding above all. Review collected by and hosted on G2.com.

This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it.

Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better. Review collected by and hosted on G2.com.

Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier. Review collected by and hosted on G2.com.

Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later. Review collected by and hosted on G2.com.

Our Customer Success Manager Kevin has made our experience a smooth one. We have had some bumps in the road, technically, and Kevin always gets us through it. His knowledge in both Field Edge and Quickbooks has been the difference between total panic and calm fixes. Our Initial contact with Field Edge was also positive; due to our sales contact Wesley, he was also a huge reason we signed on to Field Edge. Review collected by and hosted on G2.com.

There are a few technical things that would make our day-to-day easier; a way to organize the timeline info, maybe folders, gets pretty long for techs when they need to look back, also a month view of dispatch board—things of that nature. I am hoping they will be in the future enhancements :) Review collected by and hosted on G2.com.

i LOVE THE FACT THAT SUPPORT IS ALWAYS THEER TO HELP US. OUR INSIDE REPS (KYRA) AN AMAZING AND REPLIES TO EMAILS OR CONCERNS IN A TIMELY MANNER. Review collected by and hosted on G2.com.

THE ONLY THING I DISLIKE IS AT TIMES ITS VERY SLOW, IT TAKES ALONG TIME TO GO FROM WINDOW TO WINDOW. Review collected by and hosted on G2.com.

The price is slightly lower than Service Titan, but it isn't worth it trust me. Review collected by and hosted on G2.com.

First, we paid our onboarding fees and sent over our information. Then we heard nothing for a month. It turns out our onboarding rep had quit and no one picked up his clients. Then our new onboarding rep started making promises. They would get us all the customer info we required from Service Titan (They didn't) We would get a training call each week and be up and running in about a month. (try three months, and the call per week didn't happen either) Then finally, when I was fed up and decided to cancel, I was told I would receive a full refund. Then they sent me an email that they would keep my $1500 onboarding fees. So what do I have for three months of giving them chance after chance? My company was robbed. Review collected by and hosted on G2.com.

EASY AND CONVENIENT WITH OPTIONS, BEEN OFFERED LIKE TIMESHEET, EDITING WORK ORDER AND FOR LOOKING AT WORK REPORTS. IT'S CONVENIENT AND EASY TO LOCATE EVERYTHING AROUND Review collected by and hosted on G2.com.

SLOW IN PROCESSING, IT TAKES LIKE FOREVER TO LOAD A SINGLE PAGE Review collected by and hosted on G2.com.

I love the ease of seeing what is on the dispatch board for the day. My favorite feature is the email/text to customers reminding them to call us to schedule their maintenance call. Review collected by and hosted on G2.com.

I which you could add multiple pieces of equipment with install dates, warranty dates, etc at one time and not just individually. Review collected by and hosted on G2.com.

Krya has been a lifesaver for our company. We started out with alot of bumps in the beginning and Kyra helped clean them up, gave us resources for training and continues to reach out and be a source of were to go.

In regards to fieldedge we love the dispatching, the templates the customers recieve and the reports. Review collected by and hosted on G2.com.

The alerts are constant and it seems to be difficult to get someone to help and clear them out. They are not clear what they even are sometimes. Review collected by and hosted on G2.com.

We like how FieldEdge ties jobs together. Review collected by and hosted on G2.com.

Customer searches can be tough sometimes Review collected by and hosted on G2.com.